Airbnb, Inc.

Complaint: ***I am rejecting this response because: They have communicated with me and advised they could not reverse the charge because I had a charge back on the account. The bank has closed that and I forwarded them that information. I am now waiting to hear back from the. I do accept of course but have not been credited the amount as of today. I so appreciate all your help, and I want this to be over but it is not Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Airbnb has not addressed my concern and they have not reinstated my account
They just sent me the same automated response which led to me to reach out to Revdex.com in the first place
I have excellent reviews with Airbnb from every host I've stayed with and I have never done anything that would justify my account to be cancelled or suspendedPlease help me in resolving this matterThank you!Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint XXXXXXXX and
are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
***

August 30,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case #***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
AirbnbTell us why here

Complaint: ***I am rejecting this response because:
Hi This is ***(***)I read your message and I appreciate your help
Since Airbnb said they cannot find my case, I would like to attach some screenshots from my email chain with Airbnb’s customer serviceThe screenshots include my confirmation number from the case
I talked to two Airbnb customer service representativesBoth closed my file without handling my issue and subsequently closed my case
I asked for two options;Keep the English review (they told me they would not post the Korean version of the review). I would like to rewrite my original English review
After calling Airbnb’s customer service, they refused option number I specifically asked if I could rewrite my English reviewOn the phone, they told me they would check it out, but instead of calling me back, they sent me an email saying they would be closing my file
Since my complaint was not resolved in any way, I had a co-occupant, who is on an invitation list on Airbnb’s site, who also wanted to write a review about the same caseHowever, when he called Airbnb’s customer service to appeal their decision, they hung up and never called him back (I attached a screenshot to prove that there were two people involved in this case)
In order to provide a fair review to Airbnb’s customers and to define the real meaning of customer service, I firmly claim that Airbnb’s customer service not only has a duty to apologize, but also should allow me to rewrite a review for my caseFollowing the example of how Airbnb handled my case, it is evident they not only prefer only positive reviews allowed on their website, but also aren’t able to differentiate their customers languages and abilities to reach more people with different languages in a helpful manner
Sincerely,*** ***

Initial Business Response /* (1000, 15, 2015/07/09) */
This claim appears in our records as responded to on June 29,
While we maintain the assessment of the compliant's claim, we have considered her proposed resolution
As a one time concession we have refunded her in
full
Kindly,
*** C

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Dear Miss ***,Thank you for getting back to meShortly after contacting Revdex.com, AirBnB settled the resolution request in my favor and granted a full refundOn this ground, I would like to mark the complaint filed with Revdex.com as resolved.As far as I see there is no option to close the complaint
onlineWould you assist me with this?

Initial Business Response /* (1000, 15, 2015/09/10) */
September 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to
the case number XXXXXXXX and considered the proposed resolution
Regrettably, we do not have an associated account with a reservation linked to this email address
In order to review further, a valid email address or reservation code number for this matter would need to be provided
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** B
Airbnb
Initial Consumer Rebuttal /* (3000, 19, 2015/09/11) */
Email on the reservation is: ***@gmail.com and reservation # ***Thanks
I have been given partial refund and a coupon for the next stayI am NOT happyI need a full refund for the money I paid for the service that has not been made available to meI have no interest in coupons for further stays - I will not come back to AIBNB because I don't see them being honest with me and, actually, keeping ove $of my money
Final Business Response /* (4000, 21, 2015/09/16) */
September 16th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
In accordance with our privacy policy, we are unable to provide any further information as this complainant is not an authorized point of contact or accountholder per the information provided
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** B
Airbnb

Hello,
Your MASTERCARD ending in was refunded in full of $on April 27th
Any other charges would have incurred from your bank for possible currency exchange rates
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
Best,
***, Airbnb

June 20,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

January16,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

January 16,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of January 8, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

October 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***I am rejecting this response because: Airbnb's decision is based on fraudThey essentially stole $from my account without my permissionThere is no reason for this, other than the lies of the person who wanted her money returned so she could stay with her friendI recommend against using Airbnb and give them an F.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I am currently working with my credit card company and refiled my dispute against AIRBNB. Hopefully, I will get my money back like this. I won't then I will keep on contacting AIRBNB and demand for a refund. I will do this until they will give me money back. I will also post negative feedback of social media about AIRBNB's unhelpful customer service
This is a worst experience I had in years.Sincerely,*** ***

December 21,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of February 15,
The user was refunded in full according to the cancelation policy
We regret any
inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/06/15) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (2000, 9, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)