Airbnb, Inc.

Complaint: ***I am rejecting this response because I do not feel that Airbnb's refund offer of $is adequate - please refer to attachment. Sincerely,*** ***

Regrettably, we are unable to locate a reservation with the information provided within the complaint
In order to proceed with our review, please provide the reservation code associated with this issue
Sincerely,
***
Airbnb

April 12,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
I am currently working with my credit card company and refiled my dispute against AIRBNB. Hopefully, I will get my money back like this. I won't then I will keep on contacting AIRBNB and demand for a refund. I will do this until they will give me money back. I will also post negative feedback of social media about AIRBNB's unhelpful customer service
This is a worst experience I had in years.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Airbnb has not addressed my concern and they have not reinstated my account
They just sent me the same automated response which led to me to reach out to Revdex.com in the first place
I have excellent reviews with Airbnb from every host I've stayed with and I have never done anything that would justify my account to be cancelled or suspendedPlease help me in resolving this matterThank you!Sincerely,*** ***

December 26,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We are reviewed the facts related to the case number and are currently working towards a proposed resolution
In accordance with our
privacy policy, an Airbnb representative will continue to following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

Hello,
Your MASTERCARD ending in was refunded in full of $on April 27th
Any other charges would have incurred from your bank for possible currency exchange rates
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
Best,
***, Airbnb

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint XXXXXXXX and
are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
***

Dear Miss ***,Thank you for getting back to meShortly after contacting Revdex.com, AirBnB settled the resolution request in my favor and granted a full refundOn this ground, I would like to mark the complaint filed with Revdex.com as resolved.As far as I see there is no option to close the complaint
onlineWould you assist me with this?

October 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

As of July 14, the guest has been refunded in full of $for reservation ***
Thank you for your detailed feedback and we're sorry to hear of your experience.
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation
but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

June 20,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number
In accordance with our privacy policy, Airbnb is currently working directly with this user to address their
concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

August 30,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case #***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
AirbnbTell us why here

January16,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

Complaint: ***I am rejecting this response because:
Hi This is ***(***)I read your message and I appreciate your help
Since Airbnb said they cannot find my case, I would like to attach some screenshots from my email chain with Airbnb’s customer serviceThe screenshots include my confirmation number from the case
I talked to two Airbnb customer service representativesBoth closed my file without handling my issue and subsequently closed my case
I asked for two options;Keep the English review (they told me they would not post the Korean version of the review). I would like to rewrite my original English review
After calling Airbnb’s customer service, they refused option number I specifically asked if I could rewrite my English reviewOn the phone, they told me they would check it out, but instead of calling me back, they sent me an email saying they would be closing my file
Since my complaint was not resolved in any way, I had a co-occupant, who is on an invitation list on Airbnb’s site, who also wanted to write a review about the same caseHowever, when he called Airbnb’s customer service to appeal their decision, they hung up and never called him back (I attached a screenshot to prove that there were two people involved in this case)
In order to provide a fair review to Airbnb’s customers and to define the real meaning of customer service, I firmly claim that Airbnb’s customer service not only has a duty to apologize, but also should allow me to rewrite a review for my caseFollowing the example of how Airbnb handled my case, it is evident they not only prefer only positive reviews allowed on their website, but also aren’t able to differentiate their customers languages and abilities to reach more people with different languages in a helpful manner
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was provided a refund for the unused days and 25% off for the days I did stayIn addition my financial institution refunded the service fee that Airbnb chargesAlthough my complaint was resolved, I will not do business with this company again.
Sincerely, *** ***