Airpark Dodge Chrysler Jeep

In response to Mr. [redacted] documents he submitted showing additional oil changes, all of these invoices were from 2011 and 2012.  No current documentation was submitted showing he had maintained maintenance on h is vehicle.  Airpark Dodge did submit the Multi point inspection and it was dated on the date we printed it for this response.  However, Mr [redacted] is more than welcome to come in and see the date stamped notes and repairs in our system.    Each document for the Chrysler corporation has to be date stamped when the technician makes the notes on the cars.  Therefore, once again, we are not accepting any responsibility for the failed engine due to Mr. [redacted] lack of maintenance.Sincerely, Coye P[redacted]General Manager

Airpark Dodge Chrysler Jeep has spoken with Mr. [redacted] numerous times concerning this.  He has no proof that Airpark Dodge Chrysler Jeep did the damage to his vehicle.  In fact, the technician and service director has noted that these were rock chips on the side of the door. ...

When we worked on the vehicle, we only worked on the driver's door not the passenger door.    Out of good will and not accepting any responsibility for the damage, we agreed to have the vehicle repaired at a certified Dodge Chrysler collision shop that is also certified by the majority of the insurance companies, VAN Collision.  They had presented us with an estimate for $500.00. Mr. [redacted] declined this offer and asked that he only wanted [redacted] to do the work and presented us with an estimate of $1,836.89, in which we have agreed to pay.  Once again, this was out of good will toward our Viper customers.  However, we will not pay any diminished value to his Viper.  This vehicle has been involved in no accidents, therefore, diminished value has not occurred.  If you have any further questions, please feel free to contact me at [redacted].   Sincerely, Coye P[redacted]General Manager

This is in response to Complaint ID [redacted]. On 9/8/2014 when [redacted] purchased her vehicle, she signed an Arizona title application (See attached). At that time, Ms. [redacted] was not charged New Mexico registration fees nor did she provide a New Mexico title application. In accordance with...

the Arizona application, Airpark DCJ moved forward and titled the vehicle in Arizona. Subsequently, Ms. [redacted] contacted Airpark DCJ requesting assistance registering her vehicle in New Mexico.  At Airpark DCJ’s expense, New Mexico registration was obtained for the vehicle and tags and plates currently reside on the car. With regard to the sales tax, according to ADOR guidelines, Airpark DCJ lowered the Arizona state sales tax rate to the New Mexico state sales tax rate which was charged at the time of vehicle purchase.  Since the vehicle has been registered, the car has been stored at Airpark DCJ’s facility free of charge awaiting arrangements by the owner to have it locally delivered or picked up. Transport costs to another state would need to be addressed and arranged by Ms. [redacted].In Summary, since the vehicle sale was finalized the following steps have been undertaken by the dealership at Ms. [redacted]’s request:1. New Mexico registration was acquired for the vehicle.2. The vehicle has been stored at the dealership lot at no charge.3. The dealership has agreed to provide local delivery of the vehicle at no charge.Ms. [redacted]’s personal trials, while unfortunate and saddening, are not a result of any actions taken by the staff at Airpark DCJ. We will continue to store the vehicle at no charge until the end of March, which is 30 days past the time that Ms. [redacted] indicated that she would return to Arizona.

Under direction of a Chrysler factory Technical Service Bulletin (TSB), the required transmission software updates were performed on this vehicle back in September 2014.  Attached is the service repair order from that task. There is no reason to believe that there will be any further concerns with the vehicle. Therefore, if Ms. [redacted] wishes to purchase a warranty that covers her vehicle for more than the factory warranty, she is more than welcome to do so.

Airpark Dodge Chrysler Jeep and FCA has been in contact with Ms. Z[redacted]  Ms. Z[redacted] refuses to come to the dealership to ride with a technician unless a police officer can ride along also, and she refuses to let a technician come to her.  Airpark Dodge Chrysler Jeep has had numerous...

individuals try to work with her on this issue.  We replaced the radio with one that Chrysler sent to us to replace it with and that has not been good enough.  She has also admitted in her many text messages that we will probably not be able to duplicate her issue since it has only occurred approximately 1 time each month since she has owned the vehicle.  We can not help Ms. Z[redacted] if she is not willing to work with us.  Ms. Z[redacted] is welcome to take her vehicle to any other Chrysler Jeep store and see if they can resolve her issue or let us try to help her.  If you have any further questions, please feel free to contact us at ###-###-####. Coye P[redacted]General Manager

Airpark Dodge Ram Chrysler Jeep has been in contact with Mr. S[redacted] since this complaint.  Mr. S[redacted] brought his vehicle in on Wednesday March 8, 2017 and we have replaced the wiring harness, and replaced the tint on the driver's door.  We provided Mr. S[redacted] a vehicle to drive while...

these repairs were made.  He is picking up his vehicle today.  No further action is required by Airpark as we have fixed everything that Mr. S[redacted] requested. Sincerely, Coye P[redacted]General Manager

Airpark Dodge Chrysler Jeep wishes to apologize for any misunderstandings or inconvenience that [redacted] has experienced.  It is not our practice to inconvenience customers.   Our service managr, Sean, has been in touch with [redacted] and a new part has been ordered for her...

Dodge Charger.  Sean is taking personal ownership of Ms. [redacted] concern and will be handling it from this point forward.  The part is due in the 13th or 14th of this month and everything will be handled at that point.   If you have any further questions, please feel free to contact me at [redacted] Sincerely, Coye P[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not be held reliable for fees that I made it clear needed to be taken out at closing. You can see Airpark charged the 8% Sales tax which is for [redacted] to the wrong amount. How are they going to say it is right to charge [redacted] State tax to figures they came up with for the state of [redacted]? Why is it fair to me that Airpark picks and choses what amount to go off. This is the job of Airparks Finance department to ensure they are conducing business in an ethical manner. Does [redacted] DMV not regulate that if selling a vehicle to someone from another state that the finance department knows that states law? Airpark did not set aside fees to register the car. Who goes to a dealership to purchase a car then has to go pay the registration fees and sales tax?This is bad business and now that Airpark has acknowledge their mistake they do not want to correct it because of the dollar amount. This in not right and this I am not at fault for a lack of training.  I put my trust in Airpark they had knowledgeable staff conducting their financing. I advised what I needed and they assured me that all fees that are due to [redacted] would be taken out. That all I had to do is go back to [redacted] and await my registration. Airpark has to do what is right. Airpark made the mistake and needs to take ownership of it.    
Regards,[redacted]

Airpark Dodge Chrysler Jeep Ram is cutting a check to Mr. [redacted] today for the amount of $199.95.If you have any further questions, please feel free to contact us at ###-###-####.Sincerely,[redacted]Customer Relations

Airpark Dodge Chrysler Jeep has forwarded this complaint to [redacted] Automotive.  We have also asked that a tech advisor from [redacted] come out and drive the vehicle and recommend repairs.  We are waiting on word back from Chrysler concerning this.  All buy backs have to go through...

Chrysler and their legal department.  Airpark Dodge Chrysler Jeep does not have the authority to authorize a buy back to the customer.  We are happy to be a liason for the customer.  If you have any further questions, please feel free to contact me at ###-###-####.Sincerely,[redacted]

In response to [redacted]. After review of the vehicle concerns of [redacted], Airpark Chrysler Jeep Dodge has moved forward and contacted Chrysler regarding a potential vehicle buyback.  Under Arizona State Lemon Law, Ms. [redacted] is protected which should compel the manufacturer to...

assist her moving forward. In order to assist and expedite the claim, the General Manager of Airpark Chrysler Jeep Dodge, [redacted] forwarded the concerns or Ms. [redacted] to Robert Navarro of Chrysler.  Ultimately, buyback of the vehicle is done at the discretion of the manufacturer and further communication should be done directly through them.  Provided below is the Customer Service number that Ms. [redacted] can use for contact.Chrysler Customer Service: ###-###-####[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you so much for the timely response and the indications of forward movement and resolve.  The offer being made – paying to ship the Jeep to Michigan or $1000 – while seen as beneficial does not take into consideration one of the most important issues sited – the transmission.  That has not been addressed in any of the responses.  Why?  Because of that issue I would like to make a proposal that, along with the initial offer, an extended warranty be included.  I have paid for such personally up to 60,000 miles ($1600.00).  I drove my last car up into the 140,000 mile range and would have continued driving it had it not been incapacitated. When purchasing this vehicle I expected to do likewise.  Chrysler/Jeep offers a lifetime warranty which, when included, would give me peace of mind for what I hope will be an exceptional amount of miles and would make this difficult situation for all of us done.  I would consider my concerns regarding the tax issue as a part of that as well. I thank you for your consideration of this and truly hope this will be seen as acceptable.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  NM Title Application – I was never informed I needed a NM Title Application.  I was repeatedly told, however, it would not be a problem because they do it all the time.  They knew I lived in NM.  They knew I was driving in to do this deal.  I have a good number of saved communications and nothing was ever indicated to establish this claim by Airpark DCJ.  As the consumer I rely on the “professionals” to give me the necessary direction.  It was not given in this instance.2.  Airpark DCJ moved forward and titled the vehicle in AZ (Please note paragraph 5 and the later part of 6 from the initial complaint letter sent) When the papers were signed I was not informed of any of this or of anything additional that needed to be done.  I was handed the papers, as everyone smiled, and told that all I had to do was to take the papers into NM MVD and I would get my plates.  So why was I not told at any time in this process I needed a NM Title Application or that they had gone ahead and registered the vehicle in AZ without my knowledge or consent?  3.  Requesting assistance to register the vehicle – I did not request assistance.  I plainly stated that this needed to be done and that Airpark DCJ needed to do it because none of it was due to my lack of action.  I did exactly what I was instructed to do.  I even went beyond to get it resolved in both states and with the bank.  (Please note paragraph 7)4.  Sales Tax (Please note paragraph 7) – I do not have my contract with me in Michigan.  I only know what the NM MVD told me once they calculated the numbers themselves.  Mr. [redacted] defended the dealerships right to charge AZ sales tax on the auto deal when he was asked about it.5.  Storage of the vehicle – The storage of the vehicle at their facility is not a necessity.  I have not requested the vehicle be moved due to a lack of resolve in this matter.  Additionally, there was never an indication that there would or should be a storage fee of any kind especially under the circumstances. The fact is they didn’t even know they had the vehicle on property for quite some time.  (Please note paragraph 14)6.  Time frame for completion of plating (Please note the paragraphs 9 and 12) – Because I didn’t know when I was returning based on not fully knowing the situation with my father I said I could be back as early as the beginning of December and possibly even the middle of November and most assuredly by the middle of January at the latest.  (There are reasons for the time frames indicated.  I will be happy to  go into detail upon request)  I was firm about the vehicle needing to be legal.  Additionally, I had friends who were keeping and caring for the vehicle.  They had called at the beginning of December to say the registration had expired.  It was no longer legal even to be driven around the block.  Airpark DCJ’s timeframe is very flawed if they are indicating the end of February for completion of the issue.  What has been addressed in the reply from Airpark DCJ does not take into consideration the additional issues of the security of my belongings (paragraph 16), the mileage, privacy violations (paragraph 14), not having the vehicle secured even to the point of being unaware it was on their property (paragraph 14), the additional costs and loss of use along with the damage caused by the mental and emotional stresses which continue to be magnified instead of resolved and most important of all the transmission issue raised in paragraph 4.Airpark DCJ comments on the personal trials.  Please read paragraph 18. Thank you for your time and consideration of the points made herein.Regards,[redacted]

Airpark Dodge Chrysler Jeep has reached out to Mr. [redacted] on several occasions and have tried to switch Mr. [redacted] out of his Chevy Cruz.  Mr. [redacted] has not found a vehicle in the same category that he purchased that he likes.  Mr. [redacted]'s Chevy Cruz has had all the repairs...

done with no expense to him and the car is repaired at the current time. I reached out again to Mr. [redacted] on September 14, 2016 after receiving an email from Mr. [redacted] on the 6th of September.  As of today, I have not received an email back on how he would like to continue.  Just as I stated in the attached email, I would be happy to send him a check for $300.00 for the bumper in lieu of putting it toward another vehicle.  He just needs to let us know or accept a vehicle in the same price range as the one he purchased. 
 
If you have any further questions, please feel free to contact me at [redacted].
 
Sincerely,
 
Coye P[redacted]
General Manager
 
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[redacted], the Used Car Director, spoke with Mr. [redacted] on April 22, 2014 concerning his Revdex.com complaint.  Mr. [redacted] is going to bring his 2004 Explorer into service this afternoon to determine what will be needed to repair the vehicle.  Once this is decided, he will then bring vehicle...

back in to have repairs done.  He is working with [redacted], and the issue should be resolved by this afternoon.  Sincerely[redacted]

I called the office on Friday and [redacted] gave me your contact info.I have filed a complaint against airpark dodge and I wanted to work with them but I get nowhere with them.The GM at airpark dodge Coye Pointer gave me his word that I could trade back my chevy cruze for something else that they had plus 300.00 dollars off the next trade because of damage they did to the cruze.So far Coye p[redacted] has not honored his word to me.I have some emails between me and Coye but nothing ever happens.Maybe you can help me thank you.   case # [redacted]          TEL. [redacted]

Airpark Dodge Chrysler Jeep has had several conversations with Mr. [redacted] concerning the issue of taxes that he owes to the state of [redacted].Mr. [redacted] did purchase a 2012 Dodge [redacted] from us in June of 2014.  At that point he traded in a vehicle on the purchase of his new...

vehicle.  [redacted] state law allows dealerships to give credit to the customer for his trade in reference to the amount of taxes paid.  Airpark Dodge Chrysler Jeep gave Mr. [redacted] the allowed amount of tax towards his new purchase.  We then held out the required amount of tax for his [redacted] sales tax and registration.  Airpark was unaware that Californi does not give their citizens a credit for their trade in vehicle towards the sales tax owed.  Therefore, the amount of money that Mr. [redacted] owes the state of [redacted] is for the amount of tax owed on his traded in vehicle.   We cannot control what the state of [redacted] allows their consumers.  We can only control what the state of [redacted] allows us to do.  Therefore, we feel that we owe Mr. [redacted] no additonal funds.  If you have any further questions, please feel free to contact me at [redacted].Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I had a very positive experience with Airpark Chrysler. Benjamin D[redacted] helped me through the process making my new jeep purchase easy. No hassles at all. I will purchase from Airpark Chrysler again.

My acceptance of this response is purely a formality.  This business does not act in "good faith" to satisfy the concerns of customers whatsoever.  Airpark should have it's Revdex.com credibility revoked or lowered significantly.