Airpark Dodge Chrysler Jeep

Review: To begin, this dealership tried to swindle me out of over $2,000 on the purchase of my vehicle. Most of which I've gotten back. About a month after the sale I took the vehicle in to have an air conditioning fan fixed which had been defective since I bought the car. The techs in the service department drove 30 miles on my brand new car when I left it overnight and didn't make any attempt to fix the problem with my air conditioning. I will not be taking my car back to this dealership as they have proven they can't be trusted at all. I eventually had my AC issue repaired at another dealership.

My current complaint is about [redacted] coating. The vehicle I purchased came with 1 coat already applied. The contract I was forced to buy was $199.95 for 36 months with one re-application of the coating every 6 months. That adds up to 6 total applications, 7 including the one already applied before the sale. I will pay for the first application of the coating that was on the car when I bought it but I want a refund for the difference of price on the remaining re-applications I will not be using. The [redacted] policy forces the purchaser to return to the original point of sale for re-application and I will definitely not be letting anyone at Airpark touch my sports car again. There are no other authorized businesses in my area that can provide the re-application of the coating. Airpark is the only Dodge dealership within a reasonable distance for me to have it re-applied, and other brand dealerships like Ford who offer [redacted] won't do it.

It is ridiculous that I should be forced to pay for something that I will not be using given the disrespectful experience I've had with Airpark.Desired Settlement: I want a refund of $171.39 plus tax mailed to me. That is the pro-rated difference in price for 1 application ($28.56) out of 7 based on $199.95 sale price.

Business

Response:

Airpark Dodge Chrysler Jeep Ram is cutting a check to Mr. [redacted] today for the amount of $199.95.If you have any further questions, please feel free to contact us at ###-###-####.Sincerely,[redacted]Customer Relations

Consumer

Response:

My acceptance of this response is purely a formality. This business does not act in "good faith" to satisfy the concerns of customers whatsoever. Airpark should have it's Revdex.com credibility revoked or lowered significantly.

Review: Lemon Law - 2015 Jeep Latitude purchased 12/19/14. In for "check engine" light 4 times in less than 700 miles. 1/6/15, 1/13/15, 1/16/15, 1/221/15. Service Advisor, [redacted], agreed with me that this auto is a LEMON. I have filed a complaint with Chrylser Custome Care. This department and the dealership are not working together to resolve this issue. I have submitted all documents requestes of me. Corporate still need docs from dealership, dealership needs docs from corporate.Desired Settlement: total replacement of lemon vehicle - 2015 jeep Latitude - all the same features and all the warranties that I have paid for. AND something for my bad experience - upgrades, pay for 10 year warranty and take this off my loan. I will be seeking legal representation as of 3/10/15 if I have not heard back from Chrysler.

Business

Response:

In response to [redacted]. After review of the vehicle concerns of [redacted], Airpark Chrysler Jeep Dodge has moved forward and contacted Chrysler regarding a potential vehicle buyback. Under Arizona State Lemon Law, Ms. [redacted] is protected which should compel the manufacturer to assist her moving forward. In order to assist and expedite the claim, the General Manager of Airpark Chrysler Jeep Dodge, [redacted] forwarded the concerns or Ms. [redacted] to Robert Navarro of Chrysler. Ultimately, buyback of the vehicle is done at the discretion of the manufacturer and further communication should be done directly through them. Provided below is the Customer Service number that Ms. [redacted] can use for contact.Chrysler Customer Service: ###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Bought a Dodge Ram 1500 from Airpark in January (week of Barrett Jackson). Family member recommended me to them after they bought a 2014 Laramie Ram brand new from them.

6 months... 6 MONTHS later, after my purchase I finally got my license plates - Reasoning? They sold me a car that they did not own.Let's start at the top.

I bought the truck all is good, and after 3 weeks I notice that my temp tags are about to expire. No big deal, I said, I'll call and speak to title. They told me they would call the title company they hire as part of the closing costs and get an update and handle this issue. Cool, let's see what happens.

No call back that day, or the day after. Im sure they're busy and forgot about me.

I called back two days later and the title department told me that there is a hold on the vehicle from the state of the previous owner. There was a restitution on the vehicle, so I was driving a car with someone else's debt hanging over it, forced by the state. Child support, back taxes, take your pick of worst case scenario... I was sold a vehicle illegally. (you know, becasue you can't sell a car you don't own, especially if there is a debt by the state on the title.) So, Airpark sold me a vehicle with a title that was not previously cleared by the state.

I spoke to the salesman, and the sales manager, and they told me that 'they would take care of it.' By that they wanted me to come in and look ata similar truck for a 'smokin' rate to make up the issues that came about this mess.

Ok, cool - I thought. They know they messed up and they will help me out, get me a similar truck, same cost, and they can have the Ram with the title issue back while Im good with a good truck.

I show up at a designated time on the weekend open minded, and ready to 'be taken care of'. Boy was I taken care of. We start like I'm a new customer.

No apology,

No explanation,

Nothing.

The sales member (head of internet sales) was completely unaware from management of the situation or what was to be expected. They basically were wondering why I was there. I had to explain for the 5th or 6th time now about what happened and why I was there, and they were looking at me like I owed them something.

Absolutely ridiculous. After that I started looking at 90% of their used inventory online in research, I found that many had damage in their titles, and most were former renal cars. Rental car companies are '1 previous owner', right?

Nothing happened. No newer truck, never was 'taken care of'. The promises made were all temporary and it shows in their actions. They say they don't act like a used-car dealership in the 60's but that's exactly what I got through and through.

They not only lost the business of myself personally, but also the man who recommended me. Since then, a 2016 Ram 2500 Long Horn Laramie was bought, as well as another 1500 Laramie at a dealership not in the Airpark family. I made it a point to avoid the 16 dealerships owned by this horrible business. That's roughly 100K in sales right there gone because you couldn't keep a promise.

This service department is terrible. Since purchasing my Jeep, I have taken it back repeatedly because the key fob does not work properly. They just say there's nothing wrong with the fob but it's very unsettling knowing my wife sometimes is by herself in a dark parking lot and can't get the door unlocked and in the heat of Phoenix. Recently, the transmission went out so I scheduled an appointment. They could not get it in for 4 days so I made an appointment for the following Monday. I left the car at the service department on Sunday so it would be there first thing Monday morning. However, noone called me on Monday. I called repeatedly to find out about the status of the repairs, but noone returned my calls. After 2 days, I called again and asked if it was ready. They said it should be ready the following afternoon (Wednesday). Noone called. And, again, I called them only to be told a rebuilt transmission had to be ordered and it would take several days to receive it because it was a less expensive repair that way (car was under warranty). It's been 2 weeks now since they have had my car. Noone has even called me to provide an update. I called today and they said someone would call me back. Noone did so I called again. They had to call the service dept. supervisor at home and she called me back only to tell me the parts weren't in (later found out they came in last Wednesday). Needless to say, this is unacceptable customer service. They have never provided follow up since I dropped the car off. They have not returned my numerous phone calls. They have not kept me aware of anything as it relates to the repair or the time the car would be repaired. The last comment I received today from the service rep, said that hopefully, the car would be ready Monday evening. In his words "If the good Lord willing & the creeks don't rise." I asked him who made the decision not to fix our car when the part arrived last Wednesday, and he said he didn't know. I asked who I could complain to and he said the service director, whom I called, and he has yet to return my call.

My wife and I had an excellent experience in purchasing a 2014 Grand Caravan SE 30th Anniversary Edition. The salesman was [redacted] and he was outstanding. We would recommend Airpark and [redacted] to any serious car buyer. It was the best experience I have had in 35 years of car buying. Thank you [redacted] and everyone at Airpark.

Review: Sales associate informed the customer that missing interior parts could be found at the dealership and that once the sale was made the sales associate would locate them and inform the customer. After a period of three weeks the customer was informed that the missing parts were not available and would not be replaced.Additionally, the sales associate sold a vehicle service protection plan to the customer by indicating that this plan would provide coverage for typical vehicle maintenance services (i.e. oil change, etc). Upon further examination made by the customer after the sale it was made apparent that the sales associate's promises were not true and vehicle maintenance was not included in the purchased service protection plan.Desired Settlement: I want the missing headrests replaced. Additionally, I want either a refund of the service protection plan or an upgrade in my policy to cover the promised vehicle maintenance services.

Business

Response:

Airpark Dodge Chrysler Jeep has spoken with the customer and we have ordered the new headrests for thier Ford Escape and will be mailing these to their new address in Omaho, Nebraska. Also explained to the customer that they do have a maintenance policy separate from their extended warranty. Maintenance Policy is through Chrysler Corporation and can be used at any Chrysler Store. Airpark did apologize to the customer and all obligations should be met at this time.Sincerely,[redacted]General Manager

Review: To Whom It May Concern;

Please know that I am writing to you only after having been through a great deal in the hopes that you

will be able to help with a fair and equitable resolve. I will be giving you some detail so that you will be

able to understand the additiona l difficulty this situation has precipitated. It is considerable. As a single,

retired woman it includes feeling that I have been grossly mistreated and lied to.

I was in MI from November 2013 to about August 5/6 2014 helping my family and trying to help my

father who it seemed was not remembering things but still seemed to be able to function in his life. He

was very unwilling to allow me to do anything for him. So I left to return to Taos, NM where I keep,

what is to me, my primary residence.

On the return, in Caney, KS, I had a minor accident which led the insurance company to total out my '06

Toyota Highlander Hybrid, which I dearly loved. The accident was on 8/9/2014. It took several days to

be able to lease a vehicle to get home in and then several more days to travel home. I reached my

house to find it toxic with a rodent infestation. The feces was inches deep and feet in diameter

everywhere. Any wires that would have laid on the floor from circuit breakers, TV's, sound systems,

computers, etc., were glued to the floor in rat urine. Every shoe and boot I owned had to be thrown

out. So I've lost my vehicle and now I can't live in my house. I have good friends and while it took close

to two weeks to sanitize and secure the house once again I was able to stay with them. And there's

more like - taxes having to be done by the deadlines with the receipts and literally any paper having

been eaten by the rodents to my neighbor disputing my driveway easement, eliminating my access to it

and my house which necessitated having a contractor come in and create a new access for me and

having to hire an attorney to help me with that violation. And there's more but do you really want me

to go on. People are shocked that I'm still upright.

In the midst of all of this I have to buy another vehicle. It was important to acquire an actual 4 Wheel

Drive. I live on the side of a mountain, in the woods on a canyon road at 8000 + elevation. I went

through [redacted] and they sent me to a dealership in Las Lunas, NM but there inventory was very limited.

I looked at every dealership I could including Subaru, Honda, Nissan, Toyota and the one place I found

something I felt I could afford and they had plenty of stock was Airpark Dodge, Chrysler, Jeep in

Scottsdale, AZ. I lived there for 25 + years and have friends I could stay with if I came in and looked at

vehicles so I called and worked with the salesman. His name is [redacted] and he was great. I enjoyed dealing

with him and everything seemed to go good and it helped to finally be having an experience that went

right. I was given all of my paperwork, got in my Jeep Latitude, and couldn't get out of the parking lot

because it wouldn't move. The transmission wouldn't engage. They came and got it and took it back

and explained that because it had sat for so long the computer needed to be updated and it would take

about 1500 miles for it to adjust to my style of driving. To say I was concerned is an understatement. I

had gone onto [redacted] just before doing all of this and read a review about an individual's Jeep

Cherokee Latitude that had a transmission problem that never corrected despite having been told

almost exactly what I was. Was I lied to? This all feels very suspect. Is this a "normal problem" that

Jeep is having with this model?

Along with the paperwork I was given what I needed to get my plates. It was emphasized, "We do this

all the time for out of staters. Just take this paperwork in and you'll be able to get your plates." And I'm

off on my way back to Taos, NM. I was enjoying the vehicle and getting to know it. So far so good.

That was on September 8th, 2014. Once home I was trying to take care of things and settle back into my

life. I was calling my father and unable to get in touch with him. I thought maybe it's the time

difference and I'm just missing him. So I asked my daughter, who lives in MI to try and get in touch with

him to make sure he was okay. She couldn't make contact either. Then it's me calling the apartment

complex to do a wellness check which didn't turn up anything. No one had seen him. So I began calling

the places he would frequent daily - [redacted] for breakfast, the [redacted]and

finally after several extremely anxious days we found out he had fallen at the library and was taken

away in an ambulance but they didn't know where. Then I'm calling hospitals to try and locate him and

eventually found the hospital system he was in but he'd been transferred to a nursing home for

rehabilitation after surgery for a broken hip. At last I found him. But I'm in NM. His surgery was on

September lSth and my daughter was handling things but it was determined I needed to come back.

In preparing to return to Mil went to the NM MVD in Taos. They took one look at the paperwork and

said it was totally wrong. They tried to see if anything had come through on the computer but nothing

had. They called the dealership who said it was the banks fault. The bank said it was the dealerships

problem and on top of that I was told that the dealership had charged me about $600 too much in taxes

because they didn't use the NM tax rates. And I'm leaving to catch a plane to come to MI and address

whatever needs to be done for my father.

The dealership made some very bold statements about "doing this all the time." Then why couldn't they

do this for the vehicle I had purchased?

I drove into AZ and took the vehicle to the dealership and was assured that it would all be taken care of.

I was leaving the Jeep at a friend's only a few miles from the dealership expecting to come back to get it

and go home to NM. I was accepting that when I did, based on what the dealership said, that I would be

legal and I would able to do that.

In the meantime, here in MI, the situation was beyond difficult. It was determined that my father

needed 24 hour supervision and care due to his dementia and instability from his surgery. I arrived here

on October 8th (At this point I have had the vehicle a month). He would be released from the nursing

home on November 6th and an unbelievable amount of things had to be dealt with. Due to his dementia

and unbeknownst to us his [redacted] had been cancelled in January 2014. His utilities were

on and off for non-payment and his rent was overdue constantly. Eviction notices had been served a

few times. When we finally gained access to his apartment because we had to get him out of there, it

was beyond filthy. Papers were all over the floor, dirt and dust was inches thick in some places. He had

lived there for over 50 years. He had hoarded all manner of things. Bugs were all over his clothes.

Rodents had lived there. He had resorted to eating spaghetti sauce out of the jar in his car and we had

no idea. He refused to give us any kind of access. All of this needed to be cleaned up plus I needed to

figure out where he could go. I was contacting assisted living centers only to find he couldn't afford

them and no one had availability. I was working on trying to get his [redacted] reinstated as

well as numerous legal matters that had gotten lost in the shuffle of papers all over the floor. It was

determined that I needed to stay and work on my house to prepare to have him live with me - no small

task. He has been with me since November 6th and I am now his primary care giver.

So this is now looking like it is longer term than anticipated and I have a vehicle back in AZ that is not

legal that I am making payments and insurance premiums on. Does this even sound right to you?

Just after the first of the year - sometime in January 2015 - the dealership contacted me about needing

to have the vehicle inspected per the state of NM. So something that needed to be and should have

been done right away has now taken months and it only occurred after both me and my friends called

them.

This sounded like progress but it had been a very long time. I was being lent cars here for a while but it

was looking like there would soon be no more cars to borrow. My daughter and son-in-law were trading

the car in I had been using and my daughters father-in-law was returning from Florida and would need

his car which was the other one I had been able to use. I had to purchase another vehicle here which I

did through [redacted] in Richmond, MI.

In the meantime, [redacted], which is who I was dealing with at Airpark in AZ, called my friends and talked

to them about my vehicle. She did not call mel She called theml This is a clear violation of privacy. I

called and spoke with her and explained it was inappropriate and she was not kind about it. She did

explain that the inspection that was done was not accepted by the state of NM and they would have to

do another one and would I make arrangements so they could get the vehicle back there. I said I would

call my friends and make arrangements so they would have access to the vehicle again. I called my

friends only to be told the dealership had never returned it from the previous time. So they had it for

weeks and they don't know it!!! I have belongings in that vehicle and who knows who's used it for what.

You might like to say and want to believe that would not happen but being realistic we all know it does.

This, for me, was the straw that broke the camel's back. I contacted an attorney in Scottsdale and he

suggested that first I speak with the General Manager and see what could be worked out. I called and

spoke with [redacted]. I had spoken with him before about the $600 extra I had been charged on my

taxes. His response was basically that AZ and NM have an agreement and they can do it whichever way

they want. I bought my Toyota Highlander in AZ. I had no problem with the plates or the taxes. So

when I spoke with [redacted] this time I said I had spoken with someone there (knowing it had been him)

about the taxes and said they might have had the right to do it but was it the right thing to do? From my

perspective I drove in from NM to purchase a vehicle from this dealership and that alone says that I had

additional expenses that doing the right thing would have been expedient in this case. I certainly don't

want to recommend anyone do what I did under the circumstances.

Further speaking with [redacted], I explained, in less detail, what had happened with my Jeep. He expressed

indignation that this had been the case. He said he would get to the bottom of it and call me within a

day. That he did. He told me he had my keys in his hands and my belongings were still in the car. How

would he know what I had in my car to begin with so he could be sure that it was all still there? I didn't

ask about the mileage but expressed how glad I was that they had found it. I asked if there was anything

else and he said no at which point I said I felt that some kind of concessions in the form of compensation

was not out of the question. At that he was most unkind and said he was not going there and basically

end of conversation. He asked where he could deliver the vehicle. I said I needed to determine that and

called him back 2 days later and gave [redacted] on his voice mail my Michigan address. I have not

heard from him since. That was the middle of last week. Update - 2/17 I received a voice mail from Mr.

[redacted] saying there is no way that they would deliver the vehicle to me in Michigan.

So now I am here writing to you. When I spoke with the attorney he said doc fees are paid for a reason

and all of this should have been taken care of in a timely manner just based on that. My auto payments

for October, November, December, January and soon February would amount to $1,750. My down

payment was approximately $11,165. My insurance would amount to approximately $500. If I were to

have leased a vehicle equipped like mine it would have cost approximately $8,500 to date. And add into

that the $600 additional taxes. I ended up having to purchase a vehicle for approximately $10,500 so I

could take my father to doctor's appointments, the library, and Kroger's for food.

Take out all of the life that has happened. Just from the perspective of the vehicle - still not legal- the

dealership losing the vehicle never having logged it in and tracked it ( more than careless), all the money

already paid and having to be paid because of delays and no resolve and the length of time alone, I have

to believe that anyone of you reading this, had this been you, would be incensed and never would have

put up with it. Now ask yourself, "How would I feel if this was my mother going through this?" I will be

65 on March 13th am retired and a single woman. My father will be 85 on April 18th

• I have been patient

and cooperative and not one part of this auto fiasco is my fault!Desired Settlement: I have a list of things that would make this right but it would be very nice to hear something wonderful

from The Jeep Corporation in support of the fact that this is inappropriate and not the way the

Chrysler/Jeep Corporation operates.

Please provide answers to the direct questions posed and any you would make concerning the rest of

the commentary and/or any offers in writing.

I thank you for your time and attention to this most difficult of matters. I will await your considered

response.

Business

Response:

This is in response to Complaint ID [redacted]. On 9/8/2014 when [redacted] purchased her vehicle, she signed an Arizona title application (See attached). At that time, Ms. [redacted] was not charged New Mexico registration fees nor did she provide a New Mexico title application. In accordance with the Arizona application, Airpark DCJ moved forward and titled the vehicle in Arizona. Subsequently, Ms. [redacted] contacted Airpark DCJ requesting assistance registering her vehicle in New Mexico. At Airpark DCJ’s expense, New Mexico registration was obtained for the vehicle and tags and plates currently reside on the car. With regard to the sales tax, according to ADOR guidelines, Airpark DCJ lowered the Arizona state sales tax rate to the New Mexico state sales tax rate which was charged at the time of vehicle purchase. Since the vehicle has been registered, the car has been stored at Airpark DCJ’s facility free of charge awaiting arrangements by the owner to have it locally delivered or picked up. Transport costs to another state would need to be addressed and arranged by Ms. [redacted].In Summary, since the vehicle sale was finalized the following steps have been undertaken by the dealership at Ms. [redacted]’s request:1. New Mexico registration was acquired for the vehicle.2. The vehicle has been stored at the dealership lot at no charge.3. The dealership has agreed to provide local delivery of the vehicle at no charge.Ms. [redacted]’s personal trials, while unfortunate and saddening, are not a result of any actions taken by the staff at Airpark DCJ. We will continue to store the vehicle at no charge until the end of March, which is 30 days past the time that Ms. [redacted] indicated that she would return to Arizona.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1. NM Title Application – I was never informed I needed a NM Title Application. I was repeatedly told, however, it would not be a problem because they do it all the time. They knew I lived in NM. They knew I was driving in to do this deal. I have a good number of saved communications and nothing was ever indicated to establish this claim by Airpark DCJ. As the consumer I rely on the “professionals” to give me the necessary direction. It was not given in this instance.2. Airpark DCJ moved forward and titled the vehicle in AZ (Please note paragraph 5 and the later part of 6 from the initial complaint letter sent) When the papers were signed I was not informed of any of this or of anything additional that needed to be done. I was handed the papers, as everyone smiled, and told that all I had to do was to take the papers into NM MVD and I would get my plates. So why was I not told at any time in this process I needed a NM Title Application or that they had gone ahead and registered the vehicle in AZ without my knowledge or consent? 3. Requesting assistance to register the vehicle – I did not request assistance. I plainly stated that this needed to be done and that Airpark DCJ needed to do it because none of it was due to my lack of action. I did exactly what I was instructed to do. I even went beyond to get it resolved in both states and with the bank. (Please note paragraph 7)4. Sales Tax (Please note paragraph 7) – I do not have my contract with me in Michigan. I only know what the NM MVD told me once they calculated the numbers themselves. Mr. [redacted] defended the dealerships right to charge AZ sales tax on the auto deal when he was asked about it.5. Storage of the vehicle – The storage of the vehicle at their facility is not a necessity. I have not requested the vehicle be moved due to a lack of resolve in this matter. Additionally, there was never an indication that there would or should be a storage fee of any kind especially under the circumstances. The fact is they didn’t even know they had the vehicle on property for quite some time. (Please note paragraph 14)6. Time frame for completion of plating (Please note the paragraphs 9 and 12) – Because I didn’t know when I was returning based on not fully knowing the situation with my father I said I could be back as early as the beginning of December and possibly even the middle of November and most assuredly by the middle of January at the latest. (There are reasons for the time frames indicated. I will be happy to go into detail upon request) I was firm about the vehicle needing to be legal. Additionally, I had friends who were keeping and caring for the vehicle. They had called at the beginning of December to say the registration had expired. It was no longer legal even to be driven around the block. Airpark DCJ’s timeframe is very flawed if they are indicating the end of February for completion of the issue. What has been addressed in the reply from Airpark DCJ does not take into consideration the additional issues of the security of my belongings (paragraph 16), the mileage, privacy violations (paragraph 14), not having the vehicle secured even to the point of being unaware it was on their property (paragraph 14), the additional costs and loss of use along with the damage caused by the mental and emotional stresses which continue to be magnified instead of resolved and most important of all the transmission issue raised in paragraph 4.Airpark DCJ comments on the personal trials. Please read paragraph 18. Thank you for your time and consideration of the points made herein.Regards,[redacted]

Business

Response:

Airpark Dodge Chrysler Jeep feels that we attempted to provide the service necessary to accommodate Ms. [redacted]. However, as a goodwill gesture we will either pay to ship her Jeep to Michigan, or we will give her $1000 so that she can arrange to have it shipped on her own.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you so much for the timely response and the indications of forward movement and resolve. The offer being made – paying to ship the Jeep to Michigan or $1000 – while seen as beneficial does not take into consideration one of the most important issues sited – the transmission. That has not been addressed in any of the responses. Why? Because of that issue I would like to make a proposal that, along with the initial offer, an extended warranty be included. I have paid for such personally up to 60,000 miles ($1600.00). I drove my last car up into the 140,000 mile range and would have continued driving it had it not been incapacitated. When purchasing this vehicle I expected to do likewise. Chrysler/Jeep offers a lifetime warranty which, when included, would give me peace of mind for what I hope will be an exceptional amount of miles and would make this difficult situation for all of us done. I would consider my concerns regarding the tax issue as a part of that as well. I thank you for your consideration of this and truly hope this will be seen as acceptable.Regards,[redacted]

Business

Response:

Under direction of a Chrysler factory Technical Service Bulletin (TSB), the required transmission software updates were performed on this vehicle back in September 2014. Attached is the service repair order from that task. There is no reason to believe that there will be any further concerns with the vehicle. Therefore, if Ms. [redacted] wishes to purchase a warranty that covers her vehicle for more than the factory warranty, she is more than welcome to do so.

Review: On 8/19/13 I picked up my 2004 Explorer. On 8/26/13 I contacted the Salesman via phone and we discussed the fact that the ejection of a CD didn't work. It says ejection error. He stated he would talk to management and get back to me. As of 11/12/13 I had not heard from him. Per instructions from Salesman I arrived at Dealership to meet with him. I was told he was in training and given to a man I believe was a Mgr. He took the vehicle to service department. They determined eject mechanism was broken. I was then told to call [redacted], Used Car Mgr. the next day. I called him on Wed. 11/20/13 at 4:10 p.m. and explained the situation. He stated he would talk to his boss and call me by noon the next day. On Sunday 12/01/13. Sent email to Salesman on 1/25/14. He responded same day stating he would talk to [redacted] on Monday to see what could be done. To date haven't from anyone with any proposal to receive this problem.Desired Settlement: Since they have been so lax in giving any response, except emails from Salesman, I'm not really in a mood to work out any other kind of settlement.

Business

Response:

[redacted], the Used Car Director, spoke with Mr. [redacted] on April 22, 2014 concerning his Revdex.com complaint. Mr. [redacted] is going to bring his 2004 Explorer into service this afternoon to determine what will be needed to repair the vehicle. Once this is decided, he will then bring vehicle back in to have repairs done. He is working with [redacted], and the issue should be resolved by this afternoon. Sincerely[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I think Airpark Dodge Chrysler Jeep is very unethical. When buying a vehicle of 5 model years or older from them be very careful about the ZakTek program they promote. The ZakTek comes as part of ALL their vehicles. They charge $199.95 (2012) for the product warranty program. When signing all the doc papers one is the orange colored "Product Warranty Program" form with a warranty number stamped on it. My name and address information was pre-typed into the "CUSTOMER INFORMATION (WARRANTY HOLDER)" block. The date of acceptance was pre-typed in the acceptance block. It leads you to believe that your ZakTek paint sealant is warrantied when you sign the form to accept. I bought a 2006 Toyota Tacoma in 2012 from them, 6 years old. They presented me with the warranty form with my name as a warranty holder. However, on the back of the form it states if your vehicle is 5 years or older this warranty does not apply. I wouldn't have bought it if it wasn't warrantied. I believe the salesman should make it a point to tell you your purchase is not covered if over 5 years old. The salesman did not inform me nor did he allow me to look at the back of the form. Quite honestly, not only do I believe this to be a deceptive dealership but I believe this is somewhat of a scam. Either way you are deceived and a way for the dealership to make $200 a pop on it's customers.

Review: We purchased a new Jeep Grande Cherokee this spring and soon after developed a shake felt in the steering wheel. We took the Jeep into get checked out. They balanced tires and said all is well with the vehicle, it shook exactly the same on the drive home. We returned the car again and got the same "it's fixed" reply. The car shook on the drive home again. The third time we brought it in we said don't return it again not repaired. The Jeep has been in the shop 22 days as of 01/07/15. The dealership is reluctant to return calls or be of any help in any way. Total days in the shop is now 26 days. We told then to lemon the car and give us a new one, they said no deal we have to call the headquarters. We called Chrysler headquarters and they have called us back saying that the dealer will not return their calls either.Desired Settlement: We believe that the dealership has no clue what's wrong with our car or any idea of what to do. We will be satisfied with an even exchange of vehicle and compensation for lost time with our car.

Business

Response:

Tell us why hereAirpark Dodge Chrysler Jeep has been trying to work with Mr. [redacted] on this concern. We told Mr. [redacted] to send us an email that we could forward on to Chrysler. He also contacted Chrysler. Once a customer opens a CAIR with Chrysler, then the concern is in Chrysler's hands. We as a dealership can not authorize a buy back for the customer or authorize lemon law. Chrysler responded to the issue and authorized 4 new tires for Mr. [redacted] viberation on his Jeep Cherokee. Technician installed tires. Technician and service director drove for one hour this morning and problem seems to be corrected. Mr. [redacted] has possession of the vehicle now.If you have any further questions, please feel free to contact me.Sincerely,

[redacted]General Manager...

Review: I purchased a 2013 Dodge Durango (New) last year from Airpark. Since I have had the vehicle the back window has had to be replaced twice due to improper sealing (causing leaks in the vehicle and staining to the interior roof (never fixed), the vehicle completely shutting off all electronics and power once, the A/C control board not working, The A/C clicking loudly (which they refuse to fix), the engine starting a loud squealing sound (said it was the alternator and that it was a normal sound and won't fix it, though my friends with Durango's don't have that sound), and the check engine light constantly coming on (been in at a minimum of five times for this problem). Also was told that the transmission and engine aren't the correct size for each other (been in multiple times for this problem, should have been an immediate red flag that this vehicle had very problematic quality issues). Right now my wife just picked up the Durango from having the correct transmission/engine work and she is crying, stuck on the HWY 101 in a traffic lane, with my 6 month old because the vehicle had another transmission problem 30 minutes from picking it up from Service, overheated, and shutdown.Desired Settlement: There should be no reason to be driving this same vehicle anymore. After putting my wife's and child's life in danger, we should have the Durango replaced with another one. Dodge does not partner with the Revdex.com's auto lemon program or I would be going through that system.

Business

Response:

Airpark Dodge [redacted] Jeep would like to start by apologizing to Mr. [redacted] and his wife for the issues they are having with their 2013 Dodge Durango. Once Mrs. [redacted] called yesterday, we did pick her up and brought her back to the dealership and put her in a rental car and had her vehicle towed back to the dealership.

In regards to the lemon law, Mr. [redacted] will have to contact [redacted] Customer Care at ###-###-#### to start buy buck proceedings. Once that happens the dealership is removed from the process. If he would like to trade out of the vehicle, then we would be more than happy to accommodate him in that process. It could be quicker than a buy back from Chrysler.

If we can be of any further assistance, please let us know.

[redacted],

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

A trade-in benefits the dealer and causes us to lose money which is not a proper resolution. I am starting to work with a Lemon Law professional, but feel that the dealership should not just be able to wipe their hands clean of this problem by having me call a number. They should act like an advocate to help with this problem. As talking with other dealerships in which I have contacts at throughout the area, this is usually the case.

Regards,

Business

Response:

Airpark Dodge [redacted] Jeep understands Mr. [redacted]'s frustration. But we have to follow [redacted] Corporation's policies and procedures also. Once he opens a CAIR with the [redacted] Corporation and they contact us, we then can start acting as an advocate on his behalf. But, he has to follow the procedures of starting a buy back from the [redacted] Corporation.

If we can be of any further assistance, please feel free to contact us at ###-###-####.

Sincerely,

Review: I have a 2011 Jeep Cherokee , Purchased from Airpark Jeep. My vehicle has encountered MANY defects since purchasing. The vehicle at this time has 27,000 miles on it. Over the past 2 years, my vehicle has had system module replacements for keyless entry, remote start and the GPS display system. The air conditioner has also had leaks that needed to have parts replaced. The car has been in the shop numerous times. Currently, Airpark Jeep has had my car in the shop for 3 weeks, as an additional module has gone bad - while driving on the 101 at high speeds, my car stopped accelerating. Jeep deemed my vehicle unsafe to drive and has put me in a rental car - which is great, but is not up to standards of the vehicle I own. I have had no updates from Jeep, I have to physically go to the dealer or leave voice messages day after day to find out any information on this. To this day, I have left 3 voicemails for the service manager [redacted] and she has NEVER returned a call. My car has now been in the shop for 3 weeks, and as of the most recent update that I called and received , there is no estimated time frame on when I will have my vehicle back. The part they say that is needed is back ordered. Meanwhile, my car has been sitting in an uncovered parking lot in 100+ degree temperatures, incurring sun damage and leather damage to the dashboard and seats undoubtedly. I find it unacceptable that my car has been in the shop for module replacements so many different times in 2 years with only 20,000+ miles on it when this all began... not to mention they have no answer on when my Jeep will be fixed, the service department told me it could potentially be another 3-5 weeks before getting this part in. I would like a FULL refund on my vehicle. I find no reason this should not be the case.Desired Settlement: I believe that as my vehicle started having these issues at 20,000 miles and have continued consistently since and due to the length of time Jeep has held my vehicle in service status without estimate on when my vehicle will be fixed, I would like to request a full refund on this vehicle. The amount of time I have spent without my vehicle with all of the combined service in the past two years ( over a month combined) is unacceptable. I did not buy a car to constantly have a rental car. This car is a lemon.

Business

Response:

This letter is in response to [redacted] complaint.

[redacted] vehicle has a tippin module that has gone out on her vehicle. We currently have approximately 6 other vehicles with the same issue. This is a part that is on national backorder from Chrysler. We are unable to obtain the part. Chrysler has put her in a rental vehicle.

The only option that [redacted] has to open a complaint with Chrysler Customer Service. She may open a CAIR or discuss with them the option of lemon law at this point.

Airpark Dodge Chrysler Jeep is doing everything we can. Once we receive the part her vehicle may be repaired, but we can not give her a time on when we will receive the part. That is a Chrysler Corporation issue.

If you have any further questions, please feel free to contact me.

Sincerely,

General Manager

Business

Response:

This letter is in response to [redacted] complaint.

[redacted] vehicle has a tippin module that has gone out on her vehicle. We currently have approximately 6 other vehicles with the same issue. This is a part that is on national backorder from Chrysler. We are unable to obtain the part. Chrysler has put her in a rental vehicle.

The only option that [redacted] has to open a complaint with Chrysler Customer Service. She may open a CAIR or discuss with them the option of lemon law at this point.

Airpark Dodge Chrysler Jeep is doing everything we can. Once we receive the part her vehicle may be repaired, but we can not give her a time on when we will receive the part. That is a Chrysler Corporation issue.

If you have any further questions, please feel free to contact me.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not offer any resolution at all and is a dismissal and completely rude to ignore my concerns. The letter does not address all of my concerns listed in my complaint, it only addresses one of them. I find this to be insulting and proves to the standard of their customer service. As my car was the 2nd of the 6 vehicles in line to receive this part and it has been 1 month now that I have been without my vehicle this is unacceptable. This is the 3rd time I have had a module replaced on my vehicle, for a total over 6 weeks without my vehicle since the purchase date for these repairs. This is a brush off response that does not address all concerns, nor offers any apology or attempt to make it right. It has been 7 days since I have had any calls or updates from the dealership on the status of my vehicle, and to now hear in this response that there is NO estimated date when my vehicle will be fixed I am highly disappointed.

A month without my vehicle, in a subpar rental that does not by any means compare to the vehicle that I purchased while my vehicle sits baking in the heat and sun is unacceptable. I want a full refund on my vehicle or replacement of my vehicle with a new model of the same quality and features and price of my original vehicle.

Chrysler should be embarrassed of their response by this Manager and ashamed that it will be publicly published. Customer service is clearly not their strong point.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not offer any resolution at all and is a dismissal and completely rude to ignore my concerns. The letter does not address all of my concerns listed in my complaint, it only addresses one of them. I find this to be insulting and proves to the standard of their customer service. As my car was the 2nd of the 6 vehicles in line to receive this part and it has been 1 month now that I have been without my vehicle this is unacceptable. This is the 3rd time I have had a module replaced on my vehicle, for a total over 6 weeks without my vehicle since the purchase date for these repairs. This is a brush off response that does not address all concerns, nor offers any apology or attempt to make it right. It has been 7 days since I have had any calls or updates from the dealership on the status of my vehicle, and to now hear in this response that there is NO estimated date when my vehicle will be fixed I am highly disappointed.

A month without my vehicle, in a subpar rental that does not by any means compare to the vehicle that I purchased while my vehicle sits baking in the heat and sun is unacceptable. I want a full refund on my vehicle or replacement of my vehicle with a new model of the same quality and features and price of my original vehicle.

Chrysler should be embarrassed of their response by this Manager and ashamed that it will be publicly published. Customer service is clearly not their strong point.

Regards,

Business

Response:

Airpark Dodge Chrysler Jeep is extremely sorry that [redacted] feels that we are not helping. We currently have fifteen vehicles in our service department with the same problem. We have opted to put [redacted] in a rental. Chrysler is not putting people in rentals, Airpark Dodge Chrysler Jeep is. If we had any idea when the part would be here, we would be more than h appy to share that information. We are as much in the dark as the customer. I will have my service department keep in better contact with this customer though. I am sorry that they haven't done this so far. The customer needs to contact Chrysler concerning any buyback options. That has to originate through them. It does not happen at the dealership level.

Once again, my apologies. We are trying to do everything that we can.

Sincerely,

General Manager

Business

Response:

Airpark Dodge Chrysler Jeep is extremely sorry that [redacted] feels that we are not helping. We currently have fifteen vehicles in our service department with the same problem. We have opted to put [redacted] in a rental. Chrysler is not putting people in rentals, Airpark Dodge Chrysler Jeep is. If we had any idea when the part would be here, we would be more than h appy to share that information. We are as much in the dark as the customer. I will have my service department keep in better contact with this customer though. I am sorry that they haven't done this so far. The customer needs to contact Chrysler concerning any buyback options. That has to originate through them. It does not happen at the dealership level.

Once again, my apologies. We are trying to do everything that we can.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been without my vehicle for 5 weeks now. It has been 9 days since I have had any communication from Airpark service department on the status of my vehicle despite attempts to contact Roger and [redacted] - [redacted] has received a total of 4 voicemails from me in the past 5 weeks and failed to return a call ever. It is without question, this type of service is unacceptable. While I appreciate the rental vehicle, this does not really seem as much of an effort and a given expectation if the dealership is going to hold your car for 5+ weeks due to complications with receiving parts needed to fix the vehicle. Since I purchased my 2011 Jeep, I have been without it due to service repairs for over 8 weeks in total due to multiple different module replacements. Airpark Jeep should be my representative and advocate with Chrysler to have my vehicle replaced - as this is a product they represent and sold to me, which is clearly a faulty and damaged vehicle. I should not have to continue to be without a working vehicle or expect to accept this vehicle back now after heat and sun damage sitting in an uncovered parking lot for 5 weeks - as this time sitting has not only ate up over a month my warranty coverage time and undoubtedly has caused drying of internal hoses and bands not even taking into consideration the cosmetic sun damage to the leather and paint.

I expect fully for Airpark Jeep to rectify this situation and support my efforts in this cause to replace my vehicle - as my service history speaks for itself with this being in total the 8th week of without my car in the time I have owned it and the 4th module to be replaced. It is not my concern that 15 other vehicles on their lot have similar issues - it is my concern that my vehicle was the 2nd on their lot 5 weeks ago to come in for this repair and is still sitting there. It is also my concern that [redacted] their service manager has no concern for customer service and I have been 9 days without contact from the dealership. She is clearly unfit for her position to manage.

This is not a normal circumstance, and this is not just like every other of the 15 vehicles they claim to be waiting. This is without a doubt unacceptable and Airpark needs to take responsibility to account for representing the product they sold me. I expect my vehicle to be replaced and Airpark to advocate on my behalf to with Chrysler for this. I will accept nothing less and would hope they would feel expect the same high standards if this was their vehicle.

This is just ridiculous at this point and I want answers and resolution. I do not want this faulty vehicle back, I paid $40,000 for a vehicle that is damaged and has been damaged since day 1.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been without my vehicle for 5 weeks now. It has been 9 days since I have had any communication from Airpark service department on the status of my vehicle despite attempts to contact Roger and [redacted] - [redacted] has received a total of 4 voicemails from me in the past 5 weeks and failed to return a call ever. It is without question, this type of service is unacceptable. While I appreciate the rental vehicle, this does not really seem as much of an effort and a given expectation if the dealership is going to hold your car for 5+ weeks due to complications with receiving parts needed to fix the vehicle. Since I purchased my 2011 Jeep, I have been without it due to service repairs for over 8 weeks in total due to multiple different module replacements. Airpark Jeep should be my representative and advocate with Chrysler to have my vehicle replaced - as this is a product they represent and sold to me, which is clearly a faulty and damaged vehicle. I should not have to continue to be without a working vehicle or expect to accept this vehicle back now after heat and sun damage sitting in an uncovered parking lot for 5 weeks - as this time sitting has not only ate up over a month my warranty coverage time and undoubtedly has caused drying of internal hoses and bands not even taking into consideration the cosmetic sun damage to the leather and paint.

I expect fully for Airpark Jeep to rectify this situation and support my efforts in this cause to replace my vehicle - as my service history speaks for itself with this being in total the 8th week of without my car in the time I have owned it and the 4th module to be replaced. It is not my concern that 15 other vehicles on their lot have similar issues - it is my concern that my vehicle was the 2nd on their lot 5 weeks ago to come in for this repair and is still sitting there. It is also my concern that [redacted] their service manager has no concern for customer service and I have been 9 days without contact from the dealership. She is clearly unfit for her position to manage.

This is not a normal circumstance, and this is not just like every other of the 15 vehicles they claim to be waiting. This is without a doubt unacceptable and Airpark needs to take responsibility to account for representing the product they sold me. I expect my vehicle to be replaced and Airpark to advocate on my behalf to with Chrysler for this. I will accept nothing less and would hope they would feel expect the same high standards if this was their vehicle.

This is just ridiculous at this point and I want answers and resolution. I do not want this faulty vehicle back, I paid $40,000 for a vehicle that is damaged and has been damaged since day 1.

Regards,

Buyer Beware!!

What an awful experience at Airpark Dodge in Scottsdale.

I purchased a Jeep Wrangler about a year ago from Airpark and also purchased the MPP “wrap” insurance plan. The staff at Airpark made me feel great and said I was now “part of the family.” The wrap insurance? “A great deal. I’ll cover pretty much everything!”

Everything was great… until after my most recent oil change. I started noticing the check engine light kept coming on sporadically. Now, I’m not a mechanic, far from it. So I take my Jeep into Airpark for a diagnosis. It’s my daily driver, I don’t do any heavy off-roading, and I’m thinking it has to be something “wear and tear” related.

Nope! I get a call and the rep tells me its “rodent damage.” Rodent damage??? Not only that, but they aren’t going to file a claim with the MPP insurance because “they know it won’t be covered.” So I call the MPP insurance and they say they won’t cover it unless a claim is filed. Interesting… I’m now battling my dealership and the insurance company to file a claim so I’m not $400 out of pocket. I take my Jeep from the dealership ($130 out of pocket for them to tell me they aren’t going to fix anything) and go home, defeated.

I call a friend over who works on engines and we pop the hood to look at what Airpark is telling me is “rodent damage.” We find that one of the cords to the camshaft sensor has been cut. Not bitten off, or scratched off by some little rodent, but cut, like with scissors. So we solder it back together and the OBD meter now says the problem has been fixed.

Like my title says, BUYER BEWARE. Not only do I feel like Airpark cannot be trusted, I was told that the MPP insurance I was sold “isn’t any good. I should’ve bought insurance somewhere else.” This was told to me by their service rep. What a great feeling!!!!!

You always hear about mechanics doing dishonest things, but you never think it’s going to happen to you. Check and mate. It happens. Oh, and when I left the dealership with my Jeep, I was told I would get a call to see if there were other options for me. That call never came. So much for being “part of the family.”

The first time I took my vehicle in was because I kept having issues with it getting stuck in first gear when shifting. They kept the vehicle for 3 days and were unable to diagnose it. I took it in a second time and again they were unable to diagnose it, and the mechanic said to me "you're just going to have to wait until it gets worse". To me that makes no sence, why wait to have a bigger problem if it could be something easy and less expenseive to fix. I went in a third time for an oil change an routine maintanance, and the vehicle got stuck in first gear while one of the mechanics was driving it. He hooked it up to the computer and said it was a transmission problem, and my vehicle has been there since, that was 3 weeks ago. I keep getting told "it will be ready by Friday", then its "it will be ready by Monday". Seems like I keep getting the run around or they're just lazy and dont want to struggle with ordering a new transmission and putting in the labor work. On top of all of that, I had to deal with the person that "helped" me with the rental vehicle. He was very rude and unprofessional from beggining to end. I would not recommend this place to anyone, yourself the headache.

Need to vent! Let me start by saying DO NOT DO BUSINESS WITH AIRPARK DODGE in [redacted]. They are complete mns, dimwitted AND UNETHICAL! last month ordered a truck with their salesperson Shelly L[redacted]. got a good deal. their manager, David H[redacted] insisted on selling me the add on BS. I held my ground and refused. He wasn't pleased. The sales person was like a puppet with him. Gave a $1000 deposit. My gut told me something just wasn't right. called later that week Shelly told me all is good and truck is ordered. a month later I call to get a status on the order. Shelly wasn't there so I spoke with another salesman. He puts me on hold for 5 minutes and tells me to call Shelly tomorrow. he doesn't find any order. went down to the dealership today and spoke with another manager, Benjamin. No body knows anything and no order located. Shelly is there , sees me and doesn't have the courage or courtesy to talk to me or Ronna. Benjamin tells me that the other manager Dave must have forgotten and "didn't punch the order in". end they didn't even offer a new deal or compensation on another truck? doesn't make sense??? Funny before I went to Airpark Dodge I was warned by another dealership that they were UNETHICAL. SHOULD HAVE LISTENED AND NOT WASTE MY TIME.

I don't know what to make of it . Are they really that incompetent or did I broker a good deal and this was their way of not honoring it???

Review: I purchased a 2012 Dodge [redacted] from Airpark Dodge in late June 2014. I worked with Ian a sales man that was great. Airpark took in my other Dodge [redacted] on trade and sold me theirs. At financing I advised the person in finance to make sure all fees were collected at the closing of the deal. That I did not want to come out of pocket for any cost. That I live in [redacted] and to make sure all sales tax and [redacted] DMV requirements were met. He assured me that he would do so and that they have a computer prog[redacted] that takes all that into consideration that it would be taken care of. Airpark sent me all documents that I took to [redacted] DMV. When I tried to register my new/used Dodge [redacted] in [redacted] DMV advised I was short much of the paper work and fees that were needed. I contacted Airpark right away and spoke to Paula who in turn transferred me to [redacted] the used car manager. I went ahead and got the truck smogged and had taken it to a [redacted] weight Certified center for the gross vehicle weight. I had taken those certs to DMV and the information provide by [redacted] from Airpark. [redacted] DMV advised that the amount collect for the sales tax was incorrect. I was able to get [redacted] from Airpark on the phone and had him speak to the [redacted] DMV agent live. After [redacted] spoke to the agent he was going to talk to the Finance Manager at Airpark and confirm what the [redacted] DMV agent had advised him. [redacted] did give me a call back and advised that Airpark had made a mistake and will take care of the matter right away. At this point my truck was not registered in any state nor could it be till all the fees were paid. I had to pay a total amount of $2600 for the Sales tax, Registration, Gross weight vehicle tax, and penalties for lapse in registration. I got a call from [redacted] advising he had spoke to the GM and they advised they could not help me out. That they were not responsible for their mistake. Airpark no longer returns my calls. This is very bad business.Desired Settlement: I feel Airpark should pay the proper sales tax amount, registration and the penalties that it would take to get my vehicle registered in [redacted]. I made it clear at closing that all sales tax, and registration fees were to be accounted for that I wanted nothing to be put of pocket when getting back to [redacted]. Airpark assured me they knew what they were doing and it would be taken care of. They admitted their mistake and should correct it. I should not suffer for their lack of training.

Business

Response:

Airpark Dodge Chrysler Jeep has had several conversations with Mr. [redacted] concerning the issue of taxes that he owes to the state of [redacted].Mr. [redacted] did purchase a 2012 Dodge [redacted] from us in June of 2014. At that point he traded in a vehicle on the purchase of his new vehicle. [redacted] state law allows dealerships to give credit to the customer for his trade in reference to the amount of taxes paid. Airpark Dodge Chrysler Jeep gave Mr. [redacted] the allowed amount of tax towards his new purchase. We then held out the required amount of tax for his [redacted] sales tax and registration. Airpark was unaware that Californi does not give their citizens a credit for their trade in vehicle towards the sales tax owed. Therefore, the amount of money that Mr. [redacted] owes the state of [redacted] is for the amount of tax owed on his traded in vehicle. We cannot control what the state of [redacted] allows their consumers. We can only control what the state of [redacted] allows us to do. Therefore, we feel that we owe Mr. [redacted] no additonal funds. If you have any further questions, please feel free to contact me at [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not be held reliable for fees that I made it clear needed to be taken out at closing. You can see Airpark charged the 8% Sales tax which is for [redacted] to the wrong amount. How are they going to say it is right to charge [redacted] State tax to figures they came up with for the state of [redacted]? Why is it fair to me that Airpark picks and choses what amount to go off. This is the job of Airparks Finance department to ensure they are conducing business in an ethical manner. Does [redacted] DMV not regulate that if selling a vehicle to someone from another state that the finance department knows that states law? Airpark did not set aside fees to register the car. Who goes to a dealership to purchase a car then has to go pay the registration fees and sales tax?This is bad business and now that Airpark has acknowledge their mistake they do not want to correct it because of the dollar amount. This in not right and this I am not at fault for a lack of training. I put my trust in Airpark they had knowledgeable staff conducting their financing. I advised what I needed and they assured me that all fees that are due to [redacted] would be taken out. That all I had to do is go back to [redacted] and await my registration. Airpark has to do what is right. Airpark made the mistake and needs to take ownership of it.

Regards,[redacted]

Business

Response:

Airpark Dodge Chrysler Jeep is sorry that Mr. [redacted] feels that we owe his taxes to the state of [redacted]. When he ngotiated the car deal with the sales person they worked the sales tax at [redacted] tax. He did not according to his own statement, bring up the additional taxes until he got into the finance office in which the price of the car had already been negotiated. We have offered Mr. [redacted] last week to recontract his loan and include the $2600.00 for his taxes. He has declined to recontract his car deal and be responsible for his own taxes. We will offer that option once again. If you have any further questions, please feel free to call at [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter is still not resolved. The Credit Union has informed me that my payment has gone up. This is a result of the sales tax, Registration and other [redacted] DMV penalties and fees. I had also had to add the cost of the GAP into the new loan. I was instructed to go to the dealer for the refund for the GAP I purchased there. I am looking to have the dealer come up with more cash towards the loan to drop my payment to at least the same amount I am paying before. This is taking its toll on me and I am getting overwhelm with having to completed the dealers work. The Credit Union advised once the new docs are drawn I have to go to the DMV and register the truck and take all paperwork that the dealer mailed me. This is not my job to have to do the dealers work. At what point is this going to end. The credit union also had to run my credit again in which I did not authorized so now I have another ding to my credit in which it lower the score. Please help me get this resolved. I am tired of this.. I bought the truck in June.Regards,[redacted]

Business

Response:

Tell us why here...Airpark Dodge Chrysler Jeep reached an agreement with [redacted] back in December concerning this issue. He spoke with the General Manager, [redacted], on the phone and reached the agreement. We had contacted his credit union in [redacted] and asked if they would be willing to recontract [redacted]. They agreed they would. We told [redacted] we would pay $1000.00 dollars toward his $2600.00 in [redacted] taxes. The credit union requested the check be sent to them. We obliged. You will find the check enclosed. It has not been cashed due to the fact that [redacted] has not completed his end of the agreement and recontracted.We are being generous in offering to pay the $1000.00. Under no circumstances are we responsible for taxes he owes in the state of [redacted]. We held out [redacted] taxes, and he is responsible for his taxes in his own state. If you have any further questions, please feel free to contact us.[redacted]General Manager

Review: On 08/26/13 I took my vehicle into AirPark Chrysler Jeep to get Zaktek wax protection applied to my vehicle. Upon receiving my vehicle back and inspecting my vehicle, I had noticed damage that was on both my back rear bumper and paint of the vehicle. Very upset, I called and told the GM of Sales at the dealership. I was instructed to return my vehicle for them to "repair" the damage that had occurred while they had possession of my vehicle. When I had asked just exactly what had happened to my car, I was lied to by the Service Director, [redacted] that , "It appeared that there was some sort of adhesive stuck to my vehicle". I found this statement to be absolutely insulting since it was very clear that there were scratches in my plastic bumper as well as paint damage to my vehicle. Needless to say, they kept my vehicle for a day and a half for "repairs". After I received a phone call that my vehicle's repairs were completed, I went to pick up up my vehicle only to find that the repairs were not 100% completed on my car. A portion of the plastic bumper was replaced. However, the damage in the paint were only clearly tried to be covered up by some form of touch up paint. I was told by the Service Director, [redacted], that they had completed all of the repairs for the vehicle. I then took my vehicle to two different auto body shops for them to also price quote the remaining damage on my vehicle. One provided me total damages of $1,090.96 and the other for $519.28. Neither of these costs had also included the additional cost of a rental vehicle for the damages to be repaired. Once I had received both of these price quotes of the remaining damages, I had contacted the dealership once again to allow them the opportunity to try to make things right by me and asked them to cover the damages to be completed for the lesser of the price quotes to assure me that I could take the vehicle somewhere where I had confidence that the job would get completed the right way. I was told that they would not provide me with a check for the $519.28 and that they "still did not know how the damages even occurred" by the Service Director. Meanwhile, I have text messages saved on my phone from the GM of Sales, [redacted], stating how he knew and understood why I was so upset and that he can't control all of the "minimum wage workers that work at his dealership" that had posession of my vehicle's keys. At this point, I have initiated a claim with my automobile insurance. An agent from my insurance have also reached out to this dealership. They had received a comment back from [redacted] stating that they were not responsible for the damages that had occurred to my vehicle while they had it in their posession and that "a tow truck had hit my vehicle while it was on their lot".Desired Settlement: I would like a check for the amount of $519.28 to be issued to me so that I can take my vehicle to an establishment where I have confidence that my vehicle can have the repairs completed. From the very beginning of purchasing my vehicle in March 2013, I have had nothing but issue after issue with every level of contact from this dealership. Dealing with them has been a continuous disheartening experience. I have been lied to over and over from individuals from this establishment and would just like to be take my vehicle to be properly repaired by one of the automobile detail shops that I had acquired price quotes from.

Business

Response:

I would like to start out by saying that I am extremely sorry for any miscommunication that has occurred between J[redacted] and Airpark Dodge Chrysler Jeep.

Airpark Dodge Chrysler Jeep is willing to repair the bumper at our body shop. We are not willing to cut Ms. [redacted] a check for the amount though. We are can make the needed repairs here. If you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with this resolution because I have already been previously told by one of the GM of Sales, [redacted] that Airpark Chrysler Jeep does not even have the availability of services to provide a complete correct paint fix and that they have "someone" else come in to provide fix paint corrections. Therefore, I do not feel comfortable nor do I want some 3rd party company I do not know working on my vehicle. I feel that at this point, I've given this dealership every opportunity to not only come clean with apologizing and accepting that they had damaged my vehicle while it was in their possession, but also the opportunity to provide the cost of what it will cost me to take my vehicle to a reputable auto body shop that I can trust to correct the damages that they had left on my vehicle. I do not trust this dealership nor do I feel comfortable leaving my vehicle in their possession for anything moving forward. If I have to go through and finish filing my claim with my automobile insurance to assure that I will be getting my repairs done correctly, I will most certainly do that.

Business

Response:

Airpark Dodge Chrysler Jeep is going to send Ms. [redacted] a check for $519.28 out of goodwill. The check will be in the mail by Friday. We believe we did not do the damage to her bumper. The damage is from a sticker that had been applied to her vehicle previously. Ms. [redacted] is also welcome to take her business to another Dodge Chrysler Jeep dealership if she feels they can do better service for her.

Sincerely,

General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I will wait to see if I do indeed receive the check from Airpark Chrysler Jeep for the amount of $519.28 in the mail for the damages that they most certainly did do to my vehicle while it was in their possession. If I do not receive this check in the mail in what is expected to be a reasonable amount of days for the mail, I will contact the Revdex.com again to inform them that the check was never received. Please also make sure that the dealership has my full address information, including apartment number, to ensure proper delivery.

Thank you.

I test drove a used Lexus at the dealership. I negotiated a deal over the phone during the next two days after I returned to Prescott. On Wednesday morning I called the salesman and made my final offer. The salesman called back ten minutes later saying they accepted my offer. He said that the finance person would call me and take a deposit by credit card to hold the car until I could come down and pick it up. The finance person did not call me until 5:30 that evening and took a deposit of $500 by credit card. The next morning a sales manager called me and said that the finance person had taken my deposit in error as the car was sold the previous afternoon to someone else. I feel that the dealership violated the agreement we had made and sold the car which they had agreed to sell to me.

I recently purchased a car through Airpark Dodge Chrysler Jeep and it was from beginning to end, by far the worst experience I have had as a consumer. Overall the sales staff and finance staff was dishonest, unprofessional, and extremely difficult to work with.

I admit that the car I was looking for was very specific and no doubt difficult to locate however they managed to find car I was looking for. The car was to be delivered from out of state and after no communication for nearly a week I called to inquire as to the situation and was told that the car I purchased was no longer available. At no time to anyone from Airpark contact me to inform me that they sold me a car they did not own. Ultimately they were able to find the car I was looking for and after significant amount of wait with little to no communication the car arrived. During the negotiation I made it clear that I had financing was not interested in other financing options. Nevertheless I was told that a backup form of financing was required and that they had to run my credit in order to sell me the scar despite having approval from my lending agency for much more than the car was worth. After threatening to leave, magically they were able to accept my financing.

Once a tic ownership of the car I was told that the loan from my trade would be paid off in a timely manner. I continue to check in with my credit union and after 2 weeks they still had not received a check. I called Airpark many times and each time was treated with disrespect by Brian in the finance department. Each time I called I was told "we did our part, there is nothing else I can do ". I repeatedly asked for a FedEx tracking numbers so that I could personally tracked down the check, yet he continued to refuse to provide me this information. Finally after several days of calling I was put in contact with Melinda in the accounting department who was very helpful and right away was able to determine that Airpark have sent the check to the wrong address. She apologized and assured me that the check would be rerouted to the appropriate financial institution. This was a problem that could've been solved simply and easily days before.

Overall this was an awful consumer experience at every step of the way. There were some positive actions taken by few to assist me in correct to this situation, but on the whole I do not recommend this dealership to anyone. Furthermore this has left a stain on the Dodge name in my opinion.

Review: I purchased a 2011 Dodge Ram Quad Cab from Airpark Dodge towards the end of April 2013. The truck is basically brand new and only had 13,260 miles at the time of purchase. I contacted them in the middle of May with concerns regarding the truck. One of the issues was that there would be loud howling noise coming from the driver side door at speeds in excess of 70 and speeds in excess of 65 on windy days. The second issue is that there is an almost constant rattling sound coming from the middle of the dashboard at the base of the windshield.

When they finally returned my repeated attempts to contact them, I scheduled a repair the week before the July 4th weekend. On July 3rd I was contacted and told the repairs were done. [redacted] told me the seal was replaced on the door and he thought they fixed the dashboard rattle. But he wasn’t 100% sure on the dashboard because he said they didn’t take apart the dashboard. I told him I was going out of town and he said, “No problem” and that it would give him more time to determine if the dashboard rattle still existed.

I picked up my truck the Monday following the July 4th weekend. Before getting to work the dashboard rattle came back. I called [redacted] and left a voicemail; he didn’t return my call. After a few days, I called back and left another voicemail; no returned call. On the third attempt he answered; I told him the rattle was back and he told me to bring the truck back in for repair. I dropped it off on a Thursday morning and was given a rental car at that time. I was called late Friday and told that it was ready. On Saturday I drove to pick up the vehicle. Before getting home, the dashboard rattle came back as if nothing had been done to repair it either time. I called the dealership and was told [redacted] was on a ride with a customer. I left a message; no return phone call. I called again a few days later; no return phone call.

I have driven from my house to North Scottsdale, which is 74 miles round trip, TWICE for them to ATTEMPT to fix my truck.

I would like the dealership to fix my truck.Desired Settlement: Repair my truck! This is the first Dodge I have purchased, all my previous trucks have been Chevy's, and as of this instance I will never consider buying another Dodge.

Business

Response:

This is in reference to the above mentioned complaint.Customer has brought the vehicle in since this complaint was filed and the needed repair was done. Customer met with Shop Foreman and Service Director and left happy after the repair. If you have any further questions, please feel free to contact me at [redacted].Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You DID NOT fix the issue. I have brought the truck in on two separate occasions since filing this complaint and the issue still exists. On August 23, 2013, [redacted] called me around 3 pm, while I was at work, and asked me to come down to the dealership and go on test drives with him and another staff. LIKE I DON'T HAVE BETTER THINGS TO DO THAN HELP YOUR STAFF FIX THE PROBLEM. I work full time, so if you want me to come and test drive with them, then PAY MY HOURLY RATE of $150/hour. On all 4 occasions, I brought in a recording on my [redacted] that allowed them to hear the rattle. I even told them exactly where I placed the [redacted] to record the rattle and where I would press on the dash to make the rattle temporarily go away. The latest service tech, [redacted], said he was unable to recreate the issue but the first tech [redacted] (the tech that wouldn't return any of my phone calls) said he was able to recreate it. He even told me they took the dash completely apart - which was a load of BS!A quick Google search will result in numerous pages/websites with other owners having the exact same issue. According to this website:[redacted]the issues is caused by, "...metal retainer clips that hold the plastic bevels are attached to plastic ends. When they snap them on they tend to snap sometimes causing the bevel to move around."Regards,[redacted]

Business

Response:

Service Director, [redacted], is contacting customer to bring vehicle back in. Service Director and shop foreman have both driven the vehicle close each 50 miles and have not been able to duplicate the noise. We are offering the customer to bring the vehicle back in and try to drive with us to duplicate the noise. Without duplication, we are unable to repair the vehicle.Vehicle is also under warranty, therefore, customer may take the vehicle to another dealership if he feels that they can make the repair.[redacted]General Manager