Airpark Dodge Chrysler Jeep

Airpark Dodge Chrysler Jeep has forwarded this complaint to [redacted] Automotive.  We have also asked that a tech advisor from [redacted] come out and drive the vehicle and recommend repairs.  We are waiting on word back from Chrysler concerning this.  All buy backs have to go...

through Chrysler and their legal department.  Airpark Dodge Chrysler Jeep does not have the authority to authorize a buy back to the customer.  We are happy to be a liason for the customer.  If you have any further questions, please feel free to contact me at ###-###-####.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you so much for the timely response and the indications of forward movement and resolve.  The offer being made – paying to ship the Jeep to Michigan or $1000 – while seen as beneficial does not take into consideration one of the most important issues sited – the transmission.  That has not been addressed in any of the responses.  Why?  Because of that issue I would like to make a proposal that, along with the initial offer, an extended warranty be included.  I have paid for such personally up to 60,000 miles ($1600.00).  I drove my last car up into the 140,000 mile range and would have continued driving it had it not been incapacitated. When purchasing this vehicle I expected to do likewise.  Chrysler/Jeep offers a lifetime warranty which, when included, would give me peace of mind for what I hope will be an exceptional amount of miles and would make this difficult situation for all of us done.  I would consider my concerns regarding the tax issue as a part of that as well. I thank you for your consideration of this and truly hope this will be seen as acceptable.Regards,[redacted]

Under direction of a Chrysler factory Technical Service Bulletin (TSB), the required transmission software updates were performed on this vehicle back in September 2014.  Attached is the service repair order from that task. There is no reason to believe that there will be any further concerns with the vehicle. Therefore, if Ms. [redacted] wishes to purchase a warranty that covers her vehicle for more than the factory warranty, she is more than welcome to do so.

Tell us why hereAirpark Dodge Chrysler Jeep has been trying to work with Mr. [redacted] on this concern.  We told Mr. [redacted] to send us an email that we could forward on to Chrysler.  He also contacted Chrysler.  Once a customer opens a CAIR with Chrysler, then the concern is in...

Chrysler's hands.  We as a dealership can not authorize a buy back for the customer or authorize lemon law.  Chrysler responded to the issue and authorized 4 new tires for Mr. [redacted] viberation on his Jeep Cherokee.  Technician installed tires.  Technician and service director drove for one hour this morning and problem seems to be corrected.  Mr. [redacted] has possession of the vehicle now.If you have any further questions, please feel free to contact me.Sincerely,

[redacted]General Manager...

Airpark Dodge [redacted] Jeep understands Mr. [redacted]'s frustration.  But we have to follow [redacted] Corporation's policies and procedures also.  Once he opens a CAIR with the [redacted] Corporation and they contact us, we then can start acting as an advocate on his behalf.  But, he has to follow the procedures of starting a buy back from the [redacted] Corporation. 

If we can be of any further assistance, please feel free to contact us at ###-###-####.

Sincerely,

Tell us why here...Airpark Dodge Chrysler Jeep reached an agreement with [redacted] back in December concerning this issue.  He spoke with the General Manager, [redacted], on the phone and reached the agreement.  We had contacted his credit union in [redacted] and asked if they would be willing to recontract [redacted].  They agreed they would.  We told [redacted] we would pay $1000.00 dollars toward his $2600.00 in [redacted] taxes.  The credit union requested the check be sent to them.  We obliged.  You will find the check enclosed.  It has not been cashed due to the fact that [redacted] has not completed his end of the agreement and recontracted.We are being generous in offering to pay the $1000.00.  Under no circumstances are we responsible for taxes he owes in the state of [redacted].  We held out [redacted] taxes, and he is responsible for his taxes in his own state.  If you have any further questions, please feel free to contact us.[redacted]General Manager

My acceptance of this response is purely a formality....

 This business does not act in "good faith" to satisfy the concerns of customers whatsoever.  Airpark should have it's Revdex.com credibility revoked or lowered significantly.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I went this route with Chrysler already and was no help.  After 8 months of in and out of the shop for the shaking issue it was never resolved.  Pretty sure this classified it as a lemon according to the lemon law, but I wasn't going to get anywhere with anyone that way.  I had a open star case for months.  Engineers even looked at it and they're unsuccessful.  I got so tired and fed up with everyone.  Chrysler approved me for a CDI number.  This is their discount program to help with a trade assist.  So I was able to trade vehicle in.  I'm now $8000.00 upside down.  Payment is almost $200 more a month.  Am I glad to be out of the old truck? Yes.  I feel like they could have done a better job.  No one seemed to care.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A trade-in benefits the dealer and causes us to lose money which is not a proper resolution. I am starting to  work with a Lemon Law professional, but feel that the dealership should not just be able to wipe their hands clean of this problem by having me call a number. They should act like an advocate to help with this problem. As talking with other dealerships in which I have contacts at throughout the area, this is usually the case.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This matter is still not resolved. The Credit Union has informed me that my payment has gone up. This is a result of the sales tax, Registration and other [redacted] DMV penalties and fees.  I had also had to add the cost of the GAP into the new loan. I was instructed to go to the dealer for the refund for the GAP I purchased there.  I am looking to have the dealer come up with more cash towards the loan to drop my payment to at least the same amount I am paying before.  This is taking its toll on me and I am getting overwhelm with having to completed the dealers work. The Credit Union advised once the new docs are drawn I have to go to the DMV and register the truck and take all paperwork that the dealer mailed me. This is not my job to have to do the dealers work. At what point is this going to end. The credit union also had to run my credit again in which I did not authorized so now I have another ding to my credit in which it lower the score. Please help me get this resolved. I am tired of this.. I bought the truck in June.Regards,[redacted]

Review: I bought a 2014 Dodge Ram Truck 1500 Crew Cab. Vehicle has less than 16,000 miles on it currently. Vehicle shakes at speeds between 60 - 80 mph and pulls to the left. You can feel it in steering wheel and seat. Has done this since I bought the vehicle. Vehicle had over 300 miles on it when I bought it. Sale Representative stated that it was test drive miles. I've taking the vehicle to [redacted] Dodge as well for same issue. I have taking the vehicle in at least 7 times for same issue. Neither dealership has been able to resolve issue. I currently have and open star case with customer care. They have exhausted their options and are still unable to fix it. I keep getting pushed off to the side, excuse after excuse. No one is now returning my calls. I've been polite with everyone and patient. I've read an article stating that "when a consumer informs the dealer or manufacturer of a specific problem, they are expected to repair the vehicle in order for it to conform to the terms of the express warranty. Should a vehicle suffer the same problem after a reasonable number of repair attempts (usually four), the manufacturer or authorized dealer shall provide a new vehicle to the consumer under the Arizona lemon law. The other option is for the manufacturer or dealer to accept return of the car and provide the consumer with a full refund for the vehicle. I've asked to proceed with Buy Back program several times and was told there are steps to go through before this can be done and isn't guaranteed. Last I heard was that my case was going to be reviewed for Buy Back. I've been told this a number of times and I'm still in same situation and driving a vehicle that shakes.Desired Settlement: I want the vehicle replaced with a new 2015 or newer like vehicle or a refund.

Business

Response:

Airpark Dodge Chrysler Jeep has forwarded this complaint to [redacted] Automotive. We have also asked that a tech advisor from [redacted] come out and drive the vehicle and recommend repairs. We are waiting on word back from Chrysler concerning this. All buy backs have to go through Chrysler and their legal department. Airpark Dodge Chrysler Jeep does not have the authority to authorize a buy back to the customer. We are happy to be a liason for the customer. If you have any further questions, please feel free to contact me at ###-###-####.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I went this route with Chrysler already and was no help. After 8 months of in and out of the shop for the shaking issue it was never resolved. Pretty sure this classified it as a lemon according to the lemon law, but I wasn't going to get anywhere with anyone that way. I had a open star case for months. Engineers even looked at it and they're unsuccessful. I got so tired and fed up with everyone. Chrysler approved me for a CDI number. This is their discount program to help with a trade assist. So I was able to trade vehicle in. I'm now $8000.00 upside down. Payment is almost $200 more a month. Am I glad to be out of the old truck? Yes. I feel like they could have done a better job. No one seemed to care.

Regards,

Business

Response:

Airpark Dodge Chrysler Jeep apologizes to Mr. [redacted] in regards to his dissatifaction. However, Mr. [redacted] dealt with [redacted] Automotive in regards to his buyback. He had the option of accepting or declining their dollar offer on the buyback. Mr. [redacted] accepted their offer and then chose his new vehicle. It is no fault of Airpark Dodge Chrysler Jeep that Mr. [redacted] is $8,000 upside down or that his payment increased by $200.00. If he is requiring additional monies, that is between him and [redacted] Automotive and not Airpark Dodge Chrysler Jeep. We assisted in the buyback by having Chrysler engineers look at the vehicle, but buybacks and lemon law are in the hands of the manufacturer. Therefore, Airpark Dodge Chrysler Jeep cannot help Mr. [redacted] any further in this issue. If he has any concerns with his new vehicle he is free to contact me.Sincerely,[redacted]General Manager

I recently purchased a 2014 Jeep Grand Cherokee from Airpark. My sales consultant was [redacted]. She made my buying experience the best. No pressure and willing to listen to my needs and find the color and interior I was looking for. I was in and out of finance within 30 minutes. This was one of my best buying experiences. I would recommend this dealership to anyone looking for a great sales team.

My wife and I recently purchased a 2014 Grand Cherokee Overland at this dealership. We were very satisfied with the overall experience and the friendly atmosphere. [redacted] was our salesman and he was very thorough and made sure we had all our questions answered. [redacted] also followed up after we purchased the vehicle to make sure that we had understood all the paperwork and to make sure that we were happy with the vehicle. I would say our experience at Airpark Jeep Chrysler was very postive and believe [redacted] had a lot to do with that.

Purchased a new doge journey from airpark dodge, great experience and great staff from the top down all were willing to help and took care of all are needs.

Review: bought a car from these guys and they said that the car was in good shape and that the car fax was good. so we decided to buy the car now 2 years later we decided to trade it in and low and behold its been in a wreck and the frame had been bent. now we are stuck with the car and all they could say was sorryDesired Settlement: help me get out of the car

Business

Response:

10/14/2013

Reference to case #[redacted]

Airpark Dodge Chrysler Jeep purchased the 2011 GMC Acadia Vin # [redacted] from a reputable dealer for resale. We pulled a [redacted] on the vehicle before we purchaed. This is a standard practice for our dealership. The [redacted] was clean of any accidents at the time of purchase. It is common knowledge that 2 years ago, it could take months after an accident for the [redacted] to catch up with the vehicle. It is not unusual for a dealer to unknowlingly to purchase a vehicle during that time because we are in the business of buying and selling each day.

I believe that this is what has happened in this case with Mr. and Mrs. [redacted] GMC Acadia. We would not have purchased this vehicle or offered it for resale if we had seen the accident on the [redacted].

However, the [redacted]'s did get two years of service from the vehicle. There is certainly some depreciation due to the [redacted]. There is also some depreciation due to two years of use and miles.

I would be glad to take that all into consideration and try to trade them into a vehcile that they would be happy with. Please have them contact myself or Brandon Bingham at ###-###-####.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I will try and work with the dealership only if they will work with me. but I would like a fair chance to get out of the vehicle.

Review: I co signed for a new car for my son. Airpark forced us into financing the car. We were told the rate would be in the 2.3 % range. The rate doubled when the loan came out.Desired Settlement: I want to pay cash for the car. As I wanted to do the day we bought it.

Business

Response:

November 26, 2013

Airpark Dodge Chrysler Jeep would like to say thank you to Mr. [redacted] for doing business with us. We are sorry that he was not able to obtain the interest rate that he wanted. This car deal has already been sent to the bank, which is 5th Third, and he or his son should be receiving the payment book at any time. Once that is received, he may pay off the loan with the cash.

Airpark, out of goodwill, is willing to send Mr. [redacted] a check for $30.00. This is the amount of interest he will be paying for the one month that the vehicle has been financed. We will send that out today. Therefore, Mr. [redacted] is out no expense in interest charges, and it will be the same as if he had paid cash originally.

If he has any further questions, please feel free to contact us at ###-###-####.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If someone from the finance dept. would just have returned my call as promised I would not have found it necessary to have resorted to this complaint. As I told you at the time the lower rate was quoted, I have not had to finance anything for the past 4 decades but my adjusted gross income last year was $750,000.00. I explained that a hospital in [redacted] had refused to provide me with my medical records for a period of time and I had refused to pay their bill until they did. I also pointed out I pay in full at the end of each month 2-4 thousand in credit card bills. All this was known to you when you quoted the lower rate. Ironically your salesman made disparaging remarks about their nearby competition regarding bait and switch tactics with regard to interest rates. So I was surprised and disheartened when the rate was changed.

Thank you for your attention to this problem.

Regards,

Just purchased a 2015 dodge ram from them, salesman (Dennis W[redacted]) states in his email there is no scratches or hits on the truck. Received it yesterday, major scratch from back to the back door of the truck, driver side front bumper has been hit and pushed back more than an inch, back seats 1/3 of it brown stain with full of dog hair. BEWARE OF THIS DEALERSHIP!!!!

Review: I purchased a 2013 Jeep Wrangler Sport, on the written contract the dealer had agreed to fix a chip in the windshield and paint chips on the top of the jeep, as I arrived after scheduling repairs I was immediately told by people working for the Jeep Dealership that the fixes for the paint and window repair were temporary and would not last. upon my walking into management's office before I even entered the room they were holding the paper to show me that in reality they had duped me into temporary repairs, they were incredibly rude and unprofessional.

Also when I went to pick up my Jeep the head rests and floor mats were taken out for cleaning, I was told that they would have them dried and cleaned in a couple of days and the salesman would all and get these items to me. The salesman [redacted] has lied to me at least 10 times. I still do not have my head rest nor floor mats.

I was told and I reminded [redacted] that per Arizona law they are not allowed to sell a vehicle without head rests as it is a safety issue, but they have ignored all my requests

for the items I am mentioning.Desired Settlement: provide the head rests and the floor mats. Pray that places like this go out of business as they really typify the sleazy car dealership, fortunately most placed do not conduct

business like this. In most States they would loose their license for their business and service practices.

Business

Response:

Mr. [redacted],Both myself and our General Manager are sorry to hear about your less than satisfactory experience at our store. In order to ensure that you have no further issues with the condition or presence of both headrests and floor mats in your Jeep, we have elected to order you an entirely new set of both. As soon as the new parts arrive we will be in touch to set up a convenient time to install the parts for you. If you have any questions, please feel free to contact us directly.Thank you,[redacted]Customer Relation Manager

Review: I purchased a 2007 Chrysler 300 from Airpark Chrysler Jeep that was brand new in December 2006. I also purchased an extended warranty. I took the car in on many occasions to get repairs. There were so many repairs that I am sure it would have been labeled a lemon under existing lemon laws had I pursued it. My complaint is that I had leaking fluids from the car that were so bad that my garage floor will be permanently stained. I took the car in seven or eight times for the same leak. Each time that I picked the car up following repairs at Air Park , I was told the leak was fixed. A short time later I would have to take the car back tobe serviced at Air Park because it was still leaking. Each time I took the car in, when I was later called by a service advisor, I was told the leak was fixed as a result of some given repair. However afer having the car a few days I would notice that it was still leaking. All of the attempts to fix the fluid leaks from the car were covered by warranty. The warranty ran out at 100,000 miles. The car presently has 110,000 miles. However,I still have a leak. The service manager stated that the present leak is not related to previous fixes. I would like to know how she can tell since the leak was never fixed anyway. It seems as though I received several band aids in the form of temporary fixes. Now that the warranty has expired it seems that there is something new that is causing the leak . The leak that was Never Fixed in the first place.Desired Settlement: I have complained to Chrysler in the past regarding the poor car repair service that I received . I never received a response . As a result, I still have a car that leaks that I am being asked to pay for. The car should be repaired at no cost to me.

Business

Response:

September 18, 2013Mr. [redacted] had a Chrysler Max Care Service Contract on his 2007 Chrysler 300, which had an expiration of 12/29/12 or 100,000 miles; whichever occurred first. That being said, it is acknowledged that he had many problems and repairs that were covered under the Max Care contract. In addition, his vehicle also had an oil leak at 100,334 miles, which Chrysler agreed to cover on a goodwill basis. On 09/11/13, at 100,022 miles, during a routine inspection we found coolant slightly seeping from a fitting known as the bleed valve. This valve is used to bleed air pockets from the cooling system after any coolant service. This leak is not related to any previous repairs. As we feel it is our duty to report findings regarding the condition of every customer’s vehicle, we informed Mr. [redacted] of this seepage. We have a Green/Yellow/Red rating on our vehicle inspections. This was marked as “yellow”, as it was seepage, as opposed to a significant leak. Seepages tend to occur on high mileage vehicles. I consulted our Chrysler factory rep who stated that at this time and mileage, Chrysler cannot participate. Unfortunately, due to the Service Contract expiration this will have to be a Customer Pay repair.

Sincerely,

[redacted]Service Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information given by the dealer does not reflect the whole of what has occurred. First,the leak on the vehicle that was supposed to be fixed was started on prior to the expiration of the warranty. Their contention that Chrysler was providing a courtesy in fixing the leak is completely false. Chrysler provided the service because the leak was not `ever fixed. My soiled garage is evidence of that fact. I took the car in numerous times for a leak that was not fixed and the car was under warranty. It seems as though Air Park was waiting for the warranty to expire to provide a fix .Chrysler should be concerned about the capability of their mechanics because I took the car in over five times with the same complaint.Each time I took the car in I would be provided with a FICTITIOUS FIX. a FEW DAYS AFTERWARDS I WOULD HAVE TO RETURN the car to Air Park because the car was leaking while parked in my garage. It is amazing that a real fix could not be found when the car was being repaired based on the extended warranty.Every fix that Air Park said they accomplished did not stop the leak. They should have to pay for the clean up of my garage. However, I would like them to fix the leak.[redacted]

Business

Response:

The component that is currently leaking on Mr. [redacted]'s vehicle is a bleeder screw housing. This component was replaced on his vehicle at 60,000 miles. The manufacturer's warranty on this part is 12,000 miles or 12 months. It is not uncommon for a vehicle to have this component replaced more than once when the vehicle in question has more than 110,000 miles on it. Mr. [redacted]'s file shows different leaks at different times. No the same leak every time. Chrysler did the goodwill last time, because he had just ran out of warranty. That is not the case this time, and as a dealership we cannot continue to goodwill every repair on a vehicle with over 110,000 miles on it. Therefore, Airpark Dodge Chrysler Jeep is standing by our opinion that Mr. [redacted] is responsible for his current leak due to no fault of our own, but the wear and tear of the vehicle and age and mileage. If you have any more questions, please feel free to contact me.[redacted]General Manager

Review: I have purchased several cars from this dealership over the years. My family has also purchased vehicles, 4 in total. I was at one time an employee with the company and left for another opportunity under good terms. Recently, my car was making noises from behind the dash and I learned through another mechanic one of the temperature regulator doors for the heating and air was stuck and needed replacing. I wanted my friend and former colleague in the service department to do the work and get the business, so I took my Saturday off and drove nearly 50 miles from my home in [redacted] to [redacted] to do two things: test drive the new Fiat 500L and make a service appointment with my service manager for Tuesday 9/17. After my test drive I was invited by several employees, all of whom I have known for the better part of 3-4 years, to stay and have lunch that the dealership was providing for staff. I accepted the offer for lunch and while speaking to a few of the fleet sales crew for just a minute or so, manager [redacted] came over to the desk and shouted for everyone to get back to work and then asked for me to leave. FOR NO REASON! I am a paying customer of the dealership that has spent over $50k of my money on cars and service, additionally I have had family spend their money for cars and continued service on my recommendation. On top of that I had just finished a test drive and was going to bring my wife back to drive the car I was interested in as well later in the month.

I am now feeling intimidated, threatened and embarrassed to ever step foot onto that property again as a paying customer for fear of ever running into the party mentioned. I caused no disruption to business activity nor did I cause any customer to feel as if they could not freely conduct business of any kind.Desired Settlement: I want a written letter of apology.

I want the store GM to take my car in for trade, in the current condition it is in, for the full payoff amount owing 'no questions asked' and then for Airpark to sell me a new Fiat 500L of my choosing at Dealer invoice LESS any potential pack profit at zero interest rate financing for 60 months term. This will be my 4th car purchased through Airpark for my household and the 5th car purchased by members of my family or my spouses family.

I want the party in question demoted or designated to another dealership for his actions as witnessed by fellow employees, myself and other customers in the store, no one should be able to treat customers or employees the way that I (we) was treated!

Business

Response:

I have talked with my fleet personnel that were conversing with Mr. [redacted] on Saturday, and have determined that [redacted] may have taken the comment from [redacted] the wrong way.

[redacted] approached the group of fleet personnel that were talking with [redacted] and said "It's Saturday, you guys need to get back to work. He then turned backt o [redacted] and said "Thanks for stopping by [redacted]."

I have already apologized to [redacted] when I spoke with him on Saturday for any misunderstanding; therefore, a written apology is not needed. He stated at that point he was going to purchase from [redacted]. If he has changed his mind, I will be glad to sell [redacted] a Fiat for invoice less holdback. I have no idea what his trade-in is or is worth or his payoff amount. The value has nothing to do with the payoff. Whatever the market value is is what its worth.

I appreciate alll of our customers and I am concerned about anyone leaving with a bad feeling about our dealership. That is why I spoke to Mr. [redacted] on Saturday concerning this matter.

If you have any further questions, please feel free to give me a call.

General Manager

Business

Response:

I have talked with my fleet personnel that were conversing with Mr. [redacted] on Saturday, and have determined that [redacted] may have taken the comment from [redacted] the wrong way.

[redacted] approached the group of fleet personnel that were talking with [redacted] and said "It's Saturday, you guys need to get back to work. He then turned backt o [redacted] and said "Thanks for stopping by [redacted]."

I have already apologized to [redacted] when I spoke with him on Saturday for any misunderstanding; therefore, a written apology is not needed. He stated at that point he was going to purchase from [redacted]. If he has changed his mind, I will be glad to sell [redacted] a Fiat for invoice less holdback. I have no idea what his trade-in is or is worth or his payoff amount. The value has nothing to do with the payoff. Whatever the market value is is what its worth.

I appreciate alll of our customers and I am concerned about anyone leaving with a bad feeling about our dealership. That is why I spoke to Mr. [redacted] on Saturday concerning this matter.

If you have any further questions, please feel free to give me a call.

General Manager