Airpark Dodge Chrysler Jeep

Airpark Dodge Chrysler Jeep has spoken with the customer and we have ordered the new headrests for thier Ford Escape and will be mailing these to their new address in Omaho, Nebraska.  Also explained to the customer that they do have a maintenance policy separate from their extended...

warranty.  Maintenance Policy is through Chrysler Corporation and can be used at any Chrysler Store.  Airpark did apologize to the customer and all obligations should be met at this time.Sincerely,[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not be held reliable for fees that I made it clear needed to be taken out at closing. You can see Airpark charged the 8% Sales tax which is for [redacted] to the wrong amount. How are they going to say it is right to charge [redacted] State tax to figures they came up with for the state of [redacted]? Why is it fair to me that Airpark picks and choses what amount to go off. This is the job of Airparks Finance department to ensure they are conducing business in an ethical manner. Does [redacted] DMV not regulate that if selling a vehicle to someone from another state that the finance department knows that states law? Airpark did not set aside fees to register the car. Who goes to a dealership to purchase a car then has to go pay the registration fees and sales tax?This is bad business and now that Airpark has acknowledge their mistake they do not want to correct it because of the dollar amount. This in not right and this I am not at fault for a lack of training.  I put my trust in Airpark they had knowledgeable staff conducting their financing. I advised what I needed and they assured me that all fees that are due to [redacted] would be taken out. That all I had to do is go back to [redacted] and await my registration. Airpark has to do what is right. Airpark made the mistake and needs to take ownership of it.    

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Airpark Dodge Chrysler Jeep apologizes to Mr. [redacted] in regards to his dissatifaction.  However, Mr. [redacted] dealt with [redacted] Automotive in regards to his buyback.  He had the option of accepting or declining their dollar offer on the buyback.  Mr. [redacted] accepted their offer and then chose his new vehicle.  It is no fault of Airpark Dodge Chrysler Jeep that Mr. [redacted] is $8,000 upside down or that his payment increased by $200.00.  If he is requiring additional monies, that is between him and [redacted] Automotive and not Airpark Dodge Chrysler Jeep.  We assisted in the buyback by having Chrysler engineers look at the vehicle, but buybacks and lemon law are in the hands of the manufacturer.  Therefore, Airpark Dodge Chrysler Jeep cannot help Mr. [redacted] any further in this issue.  If he has any concerns with his new vehicle he is free to contact me.Sincerely,[redacted]General Manager

I bought a car for cash last Sunday, July 17. After explaining many, MANY times, that since I was paying CASH and had the funds on me, I didn't want or need them to run my credit. I was promised by every person to whom I spoke that this was actually against store policy and no credit would be run. Today is Tuesday, July 19, and my credit has been run. TWICE.

Airpark Dodge Chrysler Jeep is sorry that Mr. [redacted] feels that we owe his taxes to the state of [redacted].  When he ngotiated the car deal with the sales person they worked the sales tax at [redacted] tax.  He did not according to his own statement, bring up the additional taxes until he got into the finance office in which the price of the car had already been negotiated.  We have offered Mr. [redacted] last week to recontract his loan and include the $2600.00 for his taxes.  He has declined to recontract his car deal and be responsible for his own taxes.  We will offer that option once again.  If you have any further questions, please feel free to call at [redacted].Sincerely,[redacted]

Airpark Dodge [redacted] Jeep would like to start by apologizing to Mr. [redacted] and his wife for the issues they are having with their 2013 Dodge Durango.  Once Mrs. [redacted] called yesterday, we did pick her up and brought her back to the dealership and put her in a rental car and had her vehicle...

towed back to the dealership. 

In regards to the lemon law, Mr. [redacted] will have to contact [redacted] Customer Care at ###-###-#### to start buy buck proceedings.  Once that happens the dealership is removed from the process.  If he would like to trade out of the vehicle, then we would be more than happy to accommodate him in that process.  It could be quicker than a buy back from Chrysler. 

If we can be of any further assistance, please let us know.

[redacted],

General Manager

In response to [redacted]. After review of the vehicle concerns of [redacted], Airpark Chrysler Jeep Dodge has moved forward and contacted Chrysler regarding a potential vehicle buyback.  Under Arizona State Lemon Law, Ms. [redacted] is protected which should compel the manufacturer to...

assist her moving forward. In order to assist and expedite the claim, the General Manager of Airpark Chrysler Jeep Dodge, [redacted] forwarded the concerns or Ms. [redacted] to Robert Navarro of Chrysler.  Ultimately, buyback of the vehicle is done at the discretion of the manufacturer and further communication should be done directly through them.  Provided below is the Customer Service number that Ms. [redacted] can use for contact.Chrysler Customer Service: ###-###-####[redacted]

Tell us why here...Airpark Dodge Chrysler Jeep has been working with Mr. [redacted] on his issues.  He is scheduled on February 10, 2015 to have the headliner repaired and to meet with the Chrysler representative to address his concerns.  We have also asked Mr. [redacted] to either...

contact an attorney to start lemon law proceedings or contact Chrysler Customer Care to open a CAIR and start lemon law proceedings with them.  He has refused both so far.  Buyback of vehicles goes through the corporation and not the dealership.  He has to contact Chrysler or have an attorney contact Chrysler.  We have also asked Mr. [redacted] to have another dealership try to duplicate some of his concerns since we have been unable to.  He has not done this either.  Therefore, Airpark Dodge Chrysler Jeep has done all we can at the current time.  We have scheduled an appointment for the headliner and set up a meeting with the Chrysler representative, [redacted].  If you have any further questions, please feel free to contact us.Sincerely,[redacted]

Late last week, we had this vehicle brought into the shop and cleared 3 of the 4 open recalls on the vehicle.  The 4th was unable to be completed at this time due to parts availability from Chrysler.  The incomplete recall was recently announced by the manufacturer and the customer will...

receive a secondary notice once parts are available. Please inform us if there are any further concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  NM Title Application – I was never informed I needed a NM Title Application.  I was repeatedly told, however, it would not be a problem because they do it all the time.  They knew I lived in NM.  They knew I was driving in to do this deal.  I have a good number of saved communications and nothing was ever indicated to establish this claim by Airpark DCJ.  As the consumer I rely on the “professionals” to give me the necessary direction.  It was not given in this instance.2.  Airpark DCJ moved forward and titled the vehicle in AZ (Please note paragraph 5 and the later part of 6 from the initial complaint letter sent) When the papers were signed I was not informed of any of this or of anything additional that needed to be done.  I was handed the papers, as everyone smiled, and told that all I had to do was to take the papers into NM MVD and I would get my plates.  So why was I not told at any time in this process I needed a NM Title Application or that they had gone ahead and registered the vehicle in AZ without my knowledge or consent?  3.  Requesting assistance to register the vehicle – I did not request assistance.  I plainly stated that this needed to be done and that Airpark DCJ needed to do it because none of it was due to my lack of action.  I did exactly what I was instructed to do.  I even went beyond to get it resolved in both states and with the bank.  (Please note paragraph 7)4.  Sales Tax (Please note paragraph 7) – I do not have my contract with me in Michigan.  I only know what the NM MVD told me once they calculated the numbers themselves.  Mr. [redacted] defended the dealerships right to charge AZ sales tax on the auto deal when he was asked about it.5.  Storage of the vehicle – The storage of the vehicle at their facility is not a necessity.  I have not requested the vehicle be moved due to a lack of resolve in this matter.  Additionally, there was never an indication that there would or should be a storage fee of any kind especially under the circumstances. The fact is they didn’t even know they had the vehicle on property for quite some time.  (Please note paragraph 14)6.  Time frame for completion of plating (Please note the paragraphs 9 and 12) – Because I didn’t know when I was returning based on not fully knowing the situation with my father I said I could be back as early as the beginning of December and possibly even the middle of November and most assuredly by the middle of January at the latest.  (There are reasons for the time frames indicated.  I will be happy to  go into detail upon request)  I was firm about the vehicle needing to be legal.  Additionally, I had friends who were keeping and caring for the vehicle.  They had called at the beginning of December to say the registration had expired.  It was no longer legal even to be driven around the block.  Airpark DCJ’s timeframe is very flawed if they are indicating the end of February for completion of the issue.  What has been addressed in the reply from Airpark DCJ does not take into consideration the additional issues of the security of my belongings (paragraph 16), the mileage, privacy violations (paragraph 14), not having the vehicle secured even to the point of being unaware it was on their property (paragraph 14), the additional costs and loss of use along with the damage caused by the mental and emotional stresses which continue to be magnified instead of resolved and most important of all the transmission issue raised in paragraph 4.Airpark DCJ comments on the personal trials.  Please read paragraph 18. Thank you for your time and consideration of the points made herein.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Airpark Dodge Chrysler Jeep Ram is cutting a check to Mr. [redacted] today for the amount of $199.95.If you have any further questions, please feel free to contact us at ###-###-####.Sincerely,[redacted]Customer Relations

I have been in contact with Mr. [redacted] on several occasions via email.  He keeps selecting vehicles he would like to purchase that puts his payment to high and no banks will approve the loan.  He wants a payment around 200 per month but wants an suv for that price.  It cannot happen.  I have sent him a check for the $300.00 we discussed.  A copy of that check is enclosed. 
 
Sincerely,
 
Coye P[redacted]
General Manager

Airpark Dodge Chrysler Jeep feels that we attempted to provide the service necessary to accommodate Ms. [redacted].  However, as a goodwill gesture we will either pay to ship her Jeep to Michigan, or we will give her $1000 so that she can arrange to have it shipped on her own.Sincerely,[redacted]

Mr. [redacted],Both myself and our General Manager are sorry to hear about your less than satisfactory experience at our store.  In order to ensure that you have no further issues with the condition or presence of both headrests and floor mats in your Jeep, we have elected to order you an...

entirely new set of both.  As soon as the new parts arrive we will be in touch to set up a convenient time to install the parts for you.  If you have any questions, please feel free to contact us directly.Thank you,[redacted]Customer Relation Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Beware of shady dealer practices. Had a horrible experience. Brought bank draft check to purchase auto and dealer ran our credit behind our backs using the Patriot Act OFAC requirement to obtain our social security numbers (which we later found out is not required). Found this out the next day when our credit alerting service reported the inquiry. Several dishonest practices used to "manipulate" the deal. Also told us they. Tinted the windows and come to find out later the windows were factory tinted and tint was unneeded. Be careful with these guys.

This is in response to Complaint ID [redacted]. On 9/8/2014 when [redacted] purchased her vehicle, she signed an Arizona title application (See attached). At that time, Ms. [redacted] was not charged New Mexico registration fees nor did she provide a New Mexico title application. In accordance...

with the Arizona application, Airpark DCJ moved forward and titled the vehicle in Arizona. Subsequently, Ms. [redacted] contacted Airpark DCJ requesting assistance registering her vehicle in New Mexico.  At Airpark DCJ’s expense, New Mexico registration was obtained for the vehicle and tags and plates currently reside on the car. With regard to the sales tax, according to ADOR guidelines, Airpark DCJ lowered the Arizona state sales tax rate to the New Mexico state sales tax rate which was charged at the time of vehicle purchase.  Since the vehicle has been registered, the car has been stored at Airpark DCJ’s facility free of charge awaiting arrangements by the owner to have it locally delivered or picked up. Transport costs to another state would need to be addressed and arranged by Ms. [redacted].In Summary, since the vehicle sale was finalized the following steps have been undertaken by the dealership at Ms. [redacted]’s request:1. New Mexico registration was acquired for the vehicle.2. The vehicle has been stored at the dealership lot at no charge.3. The dealership has agreed to provide local delivery of the vehicle at no charge.Ms. [redacted]’s personal trials, while unfortunate and saddening, are not a result of any actions taken by the staff at Airpark DCJ. We will continue to store the vehicle at no charge until the end of March, which is 30 days past the time that Ms. [redacted] indicated that she would return to Arizona.

[redacted], the Used Car Director, spoke with Mr. [redacted] on April 22, 2014 concerning his Revdex.com complaint.  Mr. [redacted] is going to bring his 2004 Explorer into service this afternoon to determine what will be needed to repair the vehicle.  Once this is decided, he will then bring vehicle...

back in to have repairs done.  He is working with [redacted], and the issue should be resolved by this afternoon.  Sincerely[redacted]