AJ Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting AJ Madison. We have looked into your order. We see that your rack was delivered August *, 2014. The request to return your rack was on November **, 2014A total of 95 days had past from the date of the delivery. Please see this quote from our website and the delivery...

receipt that all of our customer sign"We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt"In addition "All returns must be shipped back to our warehouse prepaid.."Out of customer satisfaction AJ Madison has authorized the exchange for your rack but as it is past time to return the unit would have to be shipped back by the customer. Once the unit is shipped back as the email that was sent to you on December **, 2014 has instructed we can move forward with your order. Please also note that email had the statement "Please note- the item must be sent back prepaid, via a freight carrier, ([redacted] is not an acceptable freight carrier) within 7 business days of this email."Although that time has past as well we will still be able to assist you. We look forward to helping you. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's really pathetic , their answer.  Time stamped .  How can ny state allow such fraud.  Attempts were made by calling this pathetic company the day after arrival when we discovered it did not work.  They are complete frauds and liars.  All over the internet on just about every known consumer outlet the story is the same.  They claim they do not recieve messages in time.  Would not ny state find this to be completely a fraud and a rip off. How many times are we going. To go back and forth with the same redundant answers.  As we have said on numerous occasions we are no longer dealing with this fraud of a company.  They were contacted by phone which would not record a complaint the next day, hung up constantly due to the fact they were never available to answer the phone.  And to stand on 5 minutes and 2 seconds is a crime and fraudulent.  Because this is made public, we will ONCE AGAIN make our response.  We are NOT dealing with this fraud company , they need to send a truck and pick up this piece of garbage and be done with it.  We have filed several complaints with various agencies along with the credit card company to stop this fraud from happening to any other customers.  AGAIN it is all over the internet as to the fraudulent pathetic company this is.  Our only mistake as not doing enough research on the continued multitude of complaints and disgusting horrible rip off customer service they claim to offer.  AGAIN we are not going to accept anything other than their picking it up on the truck they,left it off.  Everybody is a vendor for,the manufacture , to have the nerve to pawn it off on their customers and if maytag cared enough about there reputation they would never put a customer through this.  There are numerous customers complaining about the same thing , and the Revdex.com ny state doesn't seem to take it serious.   Any vendor known to man would simply take the machine back due to,it not working or not what it should,be.  Previous correspondences never mentioned the clause about 48 hours all of a sudden when they are called on it suddenly there is a time stamp. Huh, what a joke.  An excuse they are using to fraudulently rip off customers.  AGAIN, they need to do the work, not there.  AGAIN, WHAT DO YOU THINK WE HAVE BEEN USing FOR LAUNDRY ALL THIS TIME.  A ROCK.   Who in their right mind would accept a expensive unit that doesn't work right out of the box.  And they are liars, they did not set up service immediately , that wold have been the day after we recieved it.   The pathetic company they use, called several days later assigning a time, when they knew in fact that we had sent a email and made several attempts to contact them before that date.  If this Fuad company thinks we are going to wait a week along with the nearly three weeks it took them to get here before we do our laundry , their dreaming.  They knew right away it did not work and did not wring out clothes laving us with sopping wet clothes and are fraudulently ripping off their customers under a pathetic excuse of a warranty.  Any vendor offers the same manufacturer warranty, however a reputable and non fraud company would take it back immediately and refund their customers  money.   AGAIN this is the m.o. This company operates under thinking that all their customers will tolerate such fraud.  AGAIN , the only resolution is to come and get this machine out of our garage.  We will have nothing to do,with this fraud, and will do everything to stop others from going the ought the same thing.  If they care a put their customers so much, why have we not heard one word from them since December [redacted].  Not one word, not one response by email, not one phone call.  E reason why there may be 5 minute and 2 second lapse for a weekend what a fraud and a joke, is because they are impossible to contact in a timely fashion.  Of journey all purposeful ,Nothing but fraudulent liars.  And the Revdex.com of ny state must stop them.   What is it going to take.  Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. We are sorry to hear of the issues you have had with your unit. As all units AJ Madison sells come directly from the manufacture all units are sold new. We have reviewed your account and find no notes as to when you called in or emailed us on this order. We do see you...

placed and then canceld an order in October for a new LG set but nothing on the Electrolux washer. If you would like to contact us so we can see if there can be anything done for the washer that is out of the manufacturer warranty. Our phone number is ###-###-#### in addition your order number is [redacted].  Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They have offered me a $100 credit on my order as a courtesy for the delay, which I accepted. Sincerely,
[redacted]

Thank for your email. After looking into your order we see that the unit was picked up and a refunded is being processed. We are glad to hear this issue was resolved.  Have a pleasant day.

Thank you for your email. We have looked into your account and see that we have contacted you and have left you a voicemail with notice of a delivery date. Your order will be delivered on July [redacted]. (tomorrow)If you have any issues please let our customer service department know they can assist you, Have a pleasant day.

Thank you for your email. After reviewing your order we see all issues were resolved and we have made an offer for an extended warranty that we are waiting for a reply on. If you have any other questions please let us know. We are happy that we were able to resolve your issues.  Have a pleasant...

day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
AJ Madison indicates that customers will not be charged until order ships.  My order was placed on 10/*/14, my credit card was charged on 10/**/14, the order never shipped, a refund was posted on 10/**/14.  I should have never been charged in the first place.  AJ Madison needs to inform customers prior to purchase that they will be charged whether or not the order ships and that information should appear in AJ Madison's billing practices.  I can see in other Revdex.com complaints that AJ MAdison states that customers are never charged until order ships, my experience proves that statement is not true.   Revdex.com should re-evaluate AJ Madison's rating.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. We contacted the trucking copamy and they have provided proof that they did attempt to deliver your order on Dec [redacted] in time frame. They have also stated that you have requested they set up a new date for after Christmas as you will not be home to accept delivery. Have a...

pleasant day

Good Morning Adam,We have looked into this matter for you and listened to the sales calls. The model numbers of the units you originally had in your home were provided by the customer. Howard did mention the measurements of the sleeve seemed incorrect. Your wife assured that she had the model...

numbers of the units that were being replaced. The model number you originally had is Model# [redacted]. This unit is discontinued and the replacement model is Model# [redacted] which you received. These models are exactly the same in measurement. Unfortunately, there will be a restocking fee to return the unit. Out of customer satisfaction, we have offered to lower the restocking fee to 15% whether a replacement is made or not. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  [redacted] is sending me a replacement dryer after filing a complaint against them with the BBC in Michigan.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I paid the extra $100 on a Visa Gift Card, so that is the portion that need be refunded in the least.AJ Madison is still stating that I must accept and fix a washer that was purchased as brand new and came broken on delivery.  They content that is was "installed" and once it is, it must then go on warranty.  The machine needed to be installed to see if it worked........how else are you supposed to see if it does.  To ask a customer to accept a broken item and fix it from day one is ridiculous.  In any other business that I have done, if an item comes broken, it gets returned for a new, non broken item.   I refuse to pay for a broken washer.  I also do not want to deal with either [redacted] and more so AJ Madison for ripping me off.  I will continue until this is solved to my satisfaction......which is to have the washer picked up and returned to AJ Madison for a full refund of $748.00
,
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have punted the issue to the manufacturer and its warranty, which I will continue to pursue as I have for the past 4 months.  Frankly, I was looking for AJ Madison to step up and take a stand for a lousy product they sold.  However, I accept that they have the right to direct me to the manufacturer.
Sincerely,
[redacted]

Thank you for your email.  Thank you for letting us know that there is a new issue with your stove door.  We have contacted the manufactures service company to set up service for you. We have also attempted to contact you via email and phone to address this issue but the customer service rep working on your case has not heard back from you.  As a reminder all the units we sell come with a one year manufactures warranty the units labor and parts were covered. AJ Madison did request a replaced unit for the unit but was denied by the manufacture as it was delivered in June 2016 and you notified us of a problem in November 2016 (6 months after delivery) .  In addition, we have provided you the two year extended warranty that you have requested which will cover your unit for an additional 2 years after the manufactures warranty ends.  Sadly we cannot replace your unit at this time as the last service report that was provided shows the unit working in perfect order.  Please allow the service company to inspect the unit so we can move forward with resolving this issue.  Our customer service team is waiting on your response email or call to assist you further   Have a pleasant day

Thank you for shopping at AJ Madison. We have looked over your order. On the product page under "Info & Guides" The Model 335 does state under DUCT- 10inch round- with a picture provided. The duct is the tube, canal or pipe the air will flow through. (the hole size in the external...

blower)The size of the blower is also listed on the same diagram- with height of 29 1/2 inches and with of 25inches.  (see attached) We are sorry for this inconvenience.

Good Afternoon [redacted],Thank you for placing your order with AJ Madison.We have contacted [redacted]. They have informed me your delivery is scheduled for tomorrow November[redacted]. The delivery company will contact you today to confirm the delivery with a time frame for tomorrow.Thank...

you,Customer SupportAJ Madison[redacted]