AjRichies

Review: I ordered a camera on 11/**/2013, when ordered website said they will email me confirmation. Never did, and I called back on 12/*/2013, they said I will receive in business days, and BTW your 700.00 camera is not sold with a battery or charger, you'll have to pay an additional $100.00 for that. And they will be happy to hold my purchase till I buy the battery and charger. I informed them not to hold my camera and send it out. 2 days later on 12/**/2013, I called back asking why I still haven't received email confirmation, they transferred me to another person. (no one that answers their phone will tell your their name!!) Last person I spoke to got so rude and said read what's written on our website! it's 12 days, and we'll ship it out this Friday. It takes them 5 business days to process an order? then another 12 business days till I get it!!! WHAT A SCAM!! So rude, and take parts out of the box to sell at cheaper price. This is a Sony camera, if you purchase from Sony, it comes with the battery and charger!! On their website it clearly states that camera comes with battery and charger.Desired Settlement: On the website it says it comes with battery and charger. I want battery and charger website clearly posted as an included item.

Review: Camera in the website is listed as new but the description of contents was missing items. I called to inquire and he confirmed they are not included.

AJRichies.com has a Nikon D7100 body only camera listed on their website for $769.99 new. The description lists items in the box and I noticed it was missing a battery and charger. I called to inquire about the missing items that are normally sold in the box. A rude sales man who did not tell me his name told me the reason the items are not listed is because they are not included. I asked if the item is listed as new. He said yes, I told him I was confused because Nikon sells the body only with the battery and charger. He said the camera Nikon sells is $1,300. I asked if the item is new and he said yes. He said I was arguing with him and hung up on me. I called back ( ###-###-####) and got the same person. I asked him one more question if he was an authorized reseller and he said no. Nikon sells all their cameras with a battery and charger. This retailer is opening the boxes taking items out of the boxes and claims they are new.Desired Settlement: This business is a scam and a fraud. People are going to ajrichies.com for a good deal on a new camera. The seller says its new, but clearly is opening the boxes and removing items. Warranties are not valid if a customer purchases a camera from this website. The website should list items as used because they are no longer new and sealed from the manufacture.

Review: Talk about bait and switch!

On June **, 2014 I ordered a Canon 70D w/WiFi body for $729.00, a Canon EF 28-138mm IS USM lens for $249.00, a Canon EF-S 55-250mm IS lens for $129.99, a Canon Remote Switch RS60 E3 for $29.99, and Expedited Shipping for $39.99; for a total of $1,177.97. I received an email that evening confirming the prices and order total. AJRichies sent another email the following day stating "For your security we need to verify your order, please call us at...to provide verbal confirmation...If we do not hear from you this order will not be able to be processed." So I called on July **, 2014 not wanting my order cancelled. The "Customer Service Rep" started by questioning my choice of the Canon 28-135mm IS lens. He recommended the 18-135mm IS lens instead of the 28-135mm IS lens saying the 18-135mm had newer IS technology and was a faster lens, at a nominal price increase of course. I agreed to change since the 28-135mm is no longer listed as an active item on the Canon site. The Rep then asked if I knew I had ordered an "International" model and that it was more cheaply made, that it didn't have WiFi, it didn't have the battery and charger, plus it didn't have the US Warranty. The Rep then offered an U.S. Retail Kit at approximately $400 more than original price. I told him out right it sounded a whole lot like a bait and switch.

I pointed out to him the product description on the website did state all those features (except the battery and charger) were included on the camera I ordered (I pasted the description and specifications to a Word file in the event of a problem), that they should provide the product I ordered at the price I ordered it at. He told me he couldn’t do that, and the wrong product description must have been posted and they wouldn't honor the price on my order. He told me in order get what I thought I ordered I would have to get the US Retail Kit to get the WiFi and the US Warranty. The cost of the camera body jumped about $400, and my total order jumped from $1,171 to over $1,600 in order to get the body and the two lenses I wanted. He then tried to offer me a [redacted] I neither wanted nor needed as compensation. So to keep within my price range I set for myself I very reluctantly agreed to the change and had to drop the Canon 55-250mm IS lens. I really felt manipulated and coerced since I wanted the equipment for an upcoming vacation. He then said he could offer me shipping with tracking and promised I would have the products by the beginning of this week. I had already paid extra for expedited Shipping so that didn’t appear to be a change to me. That was on June **, 2014 along with a request for expedited processing; I only just received the package today, June **, 2014. The 3-5 day Shipping I paid for didn’t happen and I had to call them several times since I never received and updated order confirmation, which I requested.

So after taking the camera out of the package and going through all its settings, I find that I still have not received the product I ordered. The Canon 70D that was sent does not have WiFi capabilities. The product provided was part of a dismantled Canon EOS-70D 18mm-135mm Kit with a sticker over the Lens description. But the enclosed invoice/packing slip indicates it’s should be WiFi capable as was agreed to. So not only have I now paid more than original order, I don't even have the products I originally ordered or the “switched” up order, except the 18mm-135mm lens; and I don’t have a camera to use on my vacation since I’ll need to return it. Even the "Canon" Remote Switch RS60 E3 isn’t correct. The RS-60E3 is a wired remote switch. What AJRichie provided as a Remote Switch isn't even a Canon product. So now I will have the pleasure of trying to get the products I actually ordered from AJRichies’ Customer Service; and my vacation photography is going to be non-existent. It's time to file a complaint with the Revdex.com because I’m tired of being lied to and mislead by this company.

By the way the address they list on their website doesn’t match what the Revdex.com has listed. The website shows it as: [redacted] AJRichie is a Total bait and switch!Desired Settlement: What I really want is a Replacement and a Refund. I would like to have all the items I originally ordered at the price I ordered it as referenced on the attached order confirmation. I want the Canon EOS 70D w/WiFi as was described on the website at the time of order, I want the Canon 55mm-250mm IS lens. I am willing to keep the 18mm-135mm lens at the $20 more as stated by the first Customer Service Rep I spoke with. I want to be reimbursed the difference of my original order and what I paid, plus the Expedited Processing and Shipping since that service wasn't received. Paid $1,430 - Original order $1.177.97 = $252.03 + Shipping $39.99 = $292.02 - Lens Upgrade $20.00 = Desired Refund $272.02

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

I contacted with them. They still refuse to honor the original order for all the items ordered or issue a refund of the difference between that lower total and the upsale price I was scammed into paying. They accused me of not being cooperative every time I brought the subject up, and threatened to hang up. I did finally get them to (reluctantly) agree to exchange, at their cost, the wrong camera body they sent. They issued a FedEx shipping tag and they received the Canon EOS 70D (N) body on ** JULY 2014. They, hopefully, have sent out the correct Canon EOS 70D (W) and provided a FedEx tracking number; it is scheduled to arrive here on ** JULY 2014. I will not know if I will receive the correct item until then. I would still really like for AjRichies to honor the original order at the original pricing. I have attached my copies of the original order confirmation, item description of the Canon EOS 70D, and the packing slip of what I received as a result of the upsale.

In my opinion this company has no interest in addressing their deceptive ad and upsale practices.

Sincerely,

Review: Purchased a camcorder May **, 2013. Product was not sent and they will not return my money. Ordered camcorder May **, 2013 via internet. Payment of $688.99 was made per VISA to AJRichies on May **, 2013. Product was not sent and was told that they no longer carried that model. They want to substitute a less cheaper model. I wrote June **, 2013 to cancel the order and to refund my $688.99. No reply. I called and spoke to sale manager and he tells me that it was processed and that the money will be reinstated into my bank account within the next 2 or 3 days. Nothing.Desired Settlement: Full refund of $688.99.

Business

Response:

ajrichies.com apologizes for the consumers concern we were trying to obtain this model thru the manufacturer once the consumer called to cancel we had to contact the vendor to cancel the order with them i'm not sure who mentioned the money would be refunded in 2 days but our policy states 10-14 business days anyway we will escalate this to a higher priority and make sure this gets taken care of immediately

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a Canon EOS-60D Camera. Payed for the extra shipping and it was due to arrive on 10/*/13. Got a phone call from the delivery service that the shipper had requested the package to be returned to them...I received NO phone call from the company that there was any kind of problem...Had to call AJ Richies and talk to several different people...Finally got thru to someone who then in turn had to ask someone else what happened...There was an error in the shipping department and the wrong product was sent out....What I don't understand is why did it take them 3 days to discover the error and why was I not notified...Called again to see how they were going to resolve the issue and all they wanted to do was refund the money in 7-10 day...UNACCEPTABLE!!!! This company has no clue on Customer Service and needs to be shut down...That is no way to run a business...The guy I spoke to on the the phone was a complete [redacted] and was not apologetic at all...I have worked in Customer Service for over 12 years and that guy would have been FIRED!!! You do not speak to customers the way he spoke to me....I will make sure I tell everyone I know to NOT EVER buy anything from this company..

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I ordered a Camera and Lens on 5/**/14 online. I was called on 5/**/14 and was told that I should order a different camera model and lens that was in stock and would be promptly shipped. I agreed even though it was $300.00 additional. It is now 6/*/14 and I have still not received the camera. The customer service department refuses to provide me with any information regarding the shipment. I canceled the order on the phone and sent an email and they refused to give me a confirmation number. The customer service representative said it takes 7-10 business days to receive a confirmation of the cancellation. Yet it took only a couple of minutes to receive a confirmation of the original order. I called my credit card company to cancel the credit card charge. When I called back the customer service department, [redacted], the representative, became very loud and argumentative and then hung up the phone and still refused to provide me with a confirmation of the cancellation.Desired Settlement: Confirm that order has been canceled and that the credit card charges will be reversed since I never received the products ordered

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AjRichies has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a camera from AJ Richies on 8/*. When the camera did not arrive within the timeline given by the company, I called for an update. They told me they would Fed Ex to to me the next day. When it did not arrive again, I called and they said that it was still coming from Europe and I would have it by Friday at the latest. When it did not come on Friday, they offered a refund. I accepted the refund and they told me it would take 10-14 days for the refund to post. When the time period expired, I called them again, and they told me the money would be in my account by 9/**. Again, it did not happen. I called today to follow-up and I can't reach anyone. Below is a copy of my original order --

>Order date: 8/*/2013 4:26:03 PM

>

>Your Order #: [redacted]

>

>Thank you for shopping at AjRichies.com

>

>Bill To: Ship To:

>[redacted]

>

>[redacted] >[redacted]7

>

>###-###-####

> [redacted]

>

>[redacted]

>[redacted]

>

>###-###-####

>

>

>Shipping Method: Payment Method:

>Ground (10-12 Business Days) Visa,

>XXXXXXXXXXXX[redacted] >

>Qty. Sku Description Price Total

>1 CANEOST4I1855 Canon EOS Rebel T4i Digital Camera with EF-S 18-55mm

>f/3.5-5.6 IS II Lens $569.95 $569.95

>Sub Total: $569.95

>Promo: $0.00

>Shipping: $0.00

>Tax: $0.00

>Grand Total: $569.95

>

>This is only a confirmation of your internet order, it is not an

>Invoice, and does not constitute proof of sale, All Orders need to be

>Verified prior to being billed and shipped, and you will receive your

>final invoice with your order. If there is a pricing, stock error or

>the order is found to be invalid for any reason, the order is subject

>to cancellation by management. All packages require signature upon delivery.

>We will email you tracking information when your order ships.

>

>If you have questions about this order, email us at [redacted]

>Once again, thanks for shopping with us. We look forward to your coming

>back and visiting AjRichies.com again soon!

>

>Sincerely,

>AjRichies.com Sales TeamDesired Settlement: I just want my money refunded, so I can move on. $569..95

Business

Response:

we dearly apologize there was an issue with our merchant account which was not allowing us to refund customers we are working with them to fix the issue if we cant resolve it with them we will go ahead and send out a check

Business

Response:

we will try to get the issue resolved but at this stage there best bet would be to contact there card company and open a dispute

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No refund has been sent as of today, October *.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 05/**/2014 I placed an online order for a cannon 18-200 camera lens for $349.- I received on the same day and email confirming the order (web confirmation [redacted]) and an email requesting from me a verbal confirmation of the order which a did on the following day 05/**/2014.

Today, 06/**/2014 I received a new email asking me to call to verify the order and provide a verbal confirmation so that they can ship out the lens. Wen I called today (06/**/2014) to verify the order for shipment a very rude person told me that the item I ordered was an import and they don't have them available but that I can buy a US made item for $100.- dollars more. Wen I refused and requested that they ship the lens that I order the person hang-up the phone. End of the conversation.Desired Settlement: An email from the company with an approximated shipment date.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I contacted Customer Support as requested and was told they didn't have a detailed invoice as I've been requesting all day. Customer Support then transferred me to the Rep who took my order yesterday, however the Rep denied he was the one who took my order. When I questioned the discrepancy of $41 on the billed amount, the Rep gave two totally different answers for this discrepancy. First he claimed it was the International Version that I was given a price for and therefore there was a required upgrade to get the US version. When I stated that the version I bought yesterday was for the US version, he changed his story. Next he claimed the $41 was for shipping insurance, which the Rep yesterday failed to mention. Without answering my complaints, the Rep finally hung-up on our phone call and no response to my email follow-up.

Every time I call or write, I'm given the runaround and various stories that don't match and I still don't have a price breakdown of my purchase. I now believe that AJRichie is an internet bait and switch scam.Desired Settlement: I would like to obtain the price as specified by the rep. I was quoted $219 for a camera and $59 for an extended battery/charger for a total of $278. However, I was charged $319 for these two items, therefore, I'm seeking a refund of $41, which is the discrepancy in the rep's stated pricing.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Nikon D800 in January 2013 with a 3 Year Accidental Digital Camera and SLR Warranty [Class 30] . Just recently the shutter froze up on it! I have tried to contact them several times through email and have not received a response at all.Desired Settlement: $249.95 is what I paid for the warranty and is what I would like refunded.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have several complaints in regards to this business. * They advertise the sale of a Canon cameras, but then strip out the manufactures box replacing the original products with cheap generic knockoff brands or do not give you everything the manufacture provides. *One page of their website states there's a 1 yr manufacture warranty and another page states there's only a 90 day warranty on labor. It's a brand new camera, so why is this business upselling the full 1 year warranty for an additional $250 when Canon offers a standard one year warranty on their products. This is false advertisement and illegal. * I received calls and an email from the business' employee saying that my order could not be processed until I contacted them. This seemed odd and suspicious, so I checked online for complaints and with the Revdex.com. I found over 300 complaints on this company being reported as a scam, taking people's money, not giving them refunds or the product, etc. Immediately I called the businesses 1 888 number and spoke with [redacted], AjRichies customer service employee who told me my order was processed and the product shipped that day. An hour later I received another call from an employee ([redacted]) trying to up-sell and pressure me into purchasing additional products. When I explained to him that I was just told my product had been shipped, he said no it hasn't and would not be shipped out for another week. He also said that I did not talk to one of their customer service reps and must have contacted the wrong company. When I provided him with the customer service reps name, he said no one by that name worked there and got all nasty and rude with me. I asked him about the complaints made online against the company and he lied and denied that they existed. He also couldn't give me a valid reason for why my order was not being shipped. He kept cutting me off as I was talking and was about to hang up on me mid sentence. I confronted him on this and he denied it, but immediately got off the phone. I then called the 1 888 number again. [redacted], who I just had talked to, lied to me as soon as I asked him his name. This time he said ([redacted]). I told him I recognized his voice and was just on the phone with him. He denied it and said I never talked to him. I asked him again about the status of my order and he said it was processed. I asked him if it was shipped, he said no he would not be shipping it until next week. I asked him why - he gave me no answer. I asked him was processed meant - he gave me no answer. Every aspect of my experience with this company was shady and exactly as described by the hundreds of other complaints people made about this company. Some of the complaints said they never received their product because the company did not want to honor the sale price the product sold for. It appears this was the route the business was taking with me. I didn't purchase all of their overpriced accessories, so they were not going to ship my product out when their website said the product was in stock and ships usually in 1-2 business days. Again false advertising. * The website also stated that I would receive several free products as gifts for my purchase, but then after ordering I received a message that I would not receive them unless I submitted a review for the business online. I did not feel comfortable completing the review without having received my product or finishing the transaction, yet submitted one in order to receive the gifts. This was another example of false advertising on their website. They are bribing their customers with products in order to get good reviews. This is an unethical business practice. * The employee ([redacted] or [redacted], whatever the guy's real name is) told me my phone number showed up on his screen. So naturally when I tried to call back to cancel my order, he would not answer the call. I could not get through to the company. I had to call my credit card company to see if my credit card had been charged without shipping the product. After all of the hassle and problems with this company, I had to close out my credit card in order to not be taken by this company as the hundreds of other people have warned. [redacted] reports $83,843.96 in damage losses by customers from AjRichies!Desired Settlement: I want my order canceled. I also want this company shut down. They should not be allowed to continue selling manufacture's products that they are advertising but then stripping them out and replacing with generic products. They should not be able to continue their unethical and shady business practices, especially with all of the complaints and money they've stolen from customer's through their "restocking fees" and refusal of giving customers refunds.

Business

Response:

wow this consumer basically is bashing our company do to negitive feedback given online thru a website that an individual made up scam book they only write negitive information on that website as well this consumer made there order on 7-**-2013 the reason her order didn't ship it does take 3-5 business days for processing which it does state online as well we do offer both usa retail and import wholesale models that is why one is price different than the other we do offer both units on our website so not sure why this would be a scam as to major wholesale companies such as[redacted] all sell both usa and import products that is how everybody stays competitive with retailers this consumers order was not billed and we will be glad to cancel her order we dont want a consumer thats just going to bash our company so no further action is required by this consumer

Review: I purchased a nikon D5100 camera body on 5/**/2013. The camera was returned on 6/**/2013 (RMA [redacted]) due to compatibility issues and an incomplete package. US Postal service verifies delivery of camera on 6/**/2013. On 6/**/2013 customer service called and offered an exchange. I declined the exchange and was told a refund of $599.99 would be refunded immediately. As of 8/**/2013 the refund has not been made. I have contacted customer service and have been told the refund would be processed in 2-3 days. This statement has been made every week starting on 7/**/2013. I have documented every call with customer service. I have copies of the USPS tracking receipt, invoice, and RMA. I have asked to speak with a supervisor and was told I was speaking to a manager. I have asked to speak to billing to stay on the phone while the credit was processed and was told that could not be done. AJ Richies has declined to credit my refund in accordance with there return policy.Desired Settlement: I would like my refund for the returned camera. The credit can be placed back on the credit card that was used to purchase the camera.

Business

Response:

the reason for delay on refund was do to our merchant account being locked we fixed that issue the consumer contacted our company and was told he would have his refund in 2-3 business days as of 8/**/2013 thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with Customer service on 8/**/2013 at 12:20. I spoke with [redacted] who stated he was a manager. He stated the refund would be processed immediately, allow 2-3 days to show on the credit card. As of 8/**/2013 at 8:02 pm a credit has not been posted to my account. I have received the same statement" allow 2 - 3 days for the credit to post" since 6/**/2013. I have received this statement on 7/**, 7/**, 7/**, 7/**, 8/**, 8/**, 8/**, and 8/**/2013 (all from Customer Service). The credit has not been processed. They refuse to transfer me to billing to stay on the phone for 2 minutes to allow the refund to be processed while I wait. I am past the 2 - 3 business days without any refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the reason the consumer has not received his refund is because our merchant account was locked so we couldn't give any refunds we were going to send out a check for the consumer but we just got our merchant account unlocked over labor day weekend so we will be refunding the consumer to his charge card today and he should see it post by weeks end

Review: Ordered $999.94 worth of video products online Sep [redacted], 2013. Call came asking if I wanted an upgrade on Sept ** and I upgraded for a total of $1199.99. On Sept ** received email stating my order had been sent to shipping to go out. My credit card was charged the same day. The website and their email said it should take 10-14 business days to arrive. I have not received any tracking info. The order should have arrived by Oct [redacted]. Today is October [redacted] with no package. I have tried to call multiple times and only get put on automatic hold. One time someone picked up and THEN put me on hold without speaking.

If I do not get a refund very soon I will also file a complaint with the NY state attorneys office.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: Order Number; [redacted] (Web Order)On [redacted] Sept 2013, I ordered a Nikon Camera D3200 w/ 18-55 lens and a 55-200mm lens for a total cost of $559.98. I ordered on line at AjRichies.com as a Guest because at the time it was noted their system for NEW accounts was down for repair. On the [redacted] of Sept (Sunday) I was called by one of their SALES reps, letting me know the items I ordered were being shipped the next day, and was there anything else I would like to order. I said no and he said thanks for letting us help you. On the [redacted] of Oct my wife told me $598.99 dollars had been taken out of our account by AjRichies.com, which was an OVERDRAW of $38.01 dollars. When I called to find out why, I was put on HOLD for over a half Hour each time. Since the first time I have called every day with the same results. I've also called their Customer Service and Billing offices getting through twice in the past 7 attempts. On * Oct, I talked with a person named [redacted], who informed me my items were being held up by the warehouse and would arrive on the [redacted] of OCT, he also stated I would receive an e-mail with Tracking Info, which I NEVER received. Again on the [redacted] of Oct I called talking with [redacted], who said I would receive the order on the [redacted] and than put me on hold before I could even speak for over 45 min's; unacceptable! I have called my banking and they are investigating this issue as I write this. I have a List of Names, Dates and times if needed and I will also follow this through with an e-mail to the NEW YORK Attorney Generals Office. I feel this is MAJOR Scam these people are running and must be stopped or at least published for others to be aware of.Desired Settlement: I would like a FULL REFUND of the monies that were withdrawn from my account on the [redacted] of SEPT. $598.99 Dollars. and if possible, a banning of the website AjRichies.com from the Internet.

Review: I placed an order for a Panasonic Lumix DMC-ZS30 - Silver - Digital Camera ([redacted]) on August **, 2013 on the AJRichie.com Website at the advertised price of $344.99. The website also stated the camera would come with a Free Tripod, Cleaning Kit, Screen Protector and Free Shipping. The website advertised this camera as the US model.

Transactions since order placement:

August **, 2013: Order placed on-line Lumix DMC-ZS30 - Silver - Digital Camera ([redacted]) Total $344.99

August **, 2013: Contacted AJ Richie to request copy of invoice & estimated ship date.

August **, 2013: [redacted] person stated camera did not come with battery & charger. Upsold battery, charger and upgraded SD Card. Total $548.99. Told order was being sent to warehouse for processing. Ship date: 10 days to 2 weeks. Requested invoice.

August **, 2013: Received invoice for camera only $344.99. Add-ons not included.

August **, 2013: Credit Card charged $548.99.

September **, 2013: Did not receive camera. Went to Website – My account – showed “Processing”. No notes or backorder notifications.

September **, 2013: Went online to check [redacted] “Reviews”. Reviews extremely negative. Stated: Orders not received. Equipment not new when received. No help from Customer Service, etc.

September **, 2013: Sent e-mail to [redacted]: [redacted] and [redacted].

“To [redacted]

To [redacted]

Sep *, 2013

I have still not received my order. It has now been 16 days and there is not even any tracking information on your site. I also notice that you show my order total as $344.99. However, I also ordered a memory card and long term battery and my Mastercard was charged a total of $548.99 on the [redacted]of August. I am more than concerned after reading some of the very negative reviews you have received. I ordered and expect a brand new camera and brand new accessories in factory boxes. If I don't receive my order as promised within the next 3 days, I will be forced to cancel the order and receive a FULL Refund. I also expect to receive your current Labor Day offer of a 2nd long term battery and double sized high speed memory card. Thank you for your immediate attention to this matter.

[redacted]”

September [redacted], 2013: Never received response. Never received camera or any portion of order.

September **, 2013: Went to Website – My account – showed “Processing”. No notes or backorder notifications. Sent e-mail to [redacted]: [redacted] and [redacted].

To [redacted]

To [redacted]

Sep **, 2013

Please cancel the following order placed on 8/**/13. I have never received the merchandise. I will be contacting my credit card company as well to ensure that my account is credited the entire $548.92 that was withdrawn on 8/**/13 by [redacted]. I have sent previous e-mails asking for a response and no one bothered to contact me.

“Printed from my bank account”:

Date: 08/**/2013

Amount: $548.99

Description: [redacted]

Transaction Type: POS

October **, 2013: Never received response. Never received camera or any portion of the order. Went to Website – My account – showed “Processing”. No notes or backorder notifications. Sent e-mail to [redacted]: [redacted] and [redacted].

To [redacted]

To [redacted]

Oct **, 2013:

I have repeatedly contacted you requesting cancellation of the order below and have never heard from anyone at your company. I have never received this order. The total amount that was placed against my credit card order was $548.99 paid by my bank on 8/**/13. In addition to the order below I ordered batteries and cards which brought the total order to the $548.99. A refund to my account is expected within the next 3 days (Friday, October **). If I don't receive a response from [redacted], I will submit this sale as fraud and file an official complaint with the police, the credit card company and the Revdex.com. I can be reached at ###-###-####.

[redacted]”

October **, 2013: Called [redacted]. Waited on hold for over two hours. [redacted] “[redacted]” cancelled my order. Promised refund within two weeks. Requested confirmation. Never received confirmation.

October **, 2013: I waited two weeks and received nothing. Went to Website – My account – showed ”Cancelled”.

November **, 2013: Called [redacted]. Waited on hold for over one hour. [redacted] stated that I should file fraud charge with my Credit Card Company. I stated I was very upset with the lack of service. He stated “he was trying to help me.” I told him I wanted my money refunded. He hung up on me.

November **, 2013: Filed Fraud charge with Credit Card Company against [redacted]. I was notified that after 60 days they could not help me. I was strung along by AJ Richies until the 60 days had passed and then told to file fraud with my credit card company.

November **, 2013: Called [redacted] again. Told [redacted] that [redacted] would have to refund me. He told me he couldn’t help me. I told him that [redacted] was not going to take $548 from me and he slammed the phone down in my ear.

December – February: Researched the options I have.

March **, 2014: I went to the [redacted] website on March **, 2014 and I am no longer in their records.Desired Settlement: Full refund in the amount of $548.99.

Consumer

Response:

At this time, I have not been contacted by [redacted] regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for the Canon XA10 HD on the AJRichie website. I recieved an email to call the company to confirm the order. When I called the person I spoke with told me the camcorder I was looking at was the imported model and did not include the XLR inputs and then tried to up-sell me. However, the description clearly states that the XLR inputs are part of the camcorder. Furthermore, there is no mention of this camera being an imported model. The website shows a picture of the camcorder with the XLR inputs. Also, it states the kit includes microphone holder/handle unit [Microphone Sold Separately, which is where the XLR inputs are located. The gentleman on the phone was insistent that this was not the case even though AJRichie was advertising it as so. This was clearly a bait and switch tactic. I have saved the webpages in case they change the descriptions.Desired Settlement: I would like the camera they are advertising at the advertised price of $1299. If need be I will contact the Federal Trade Commission so they can look into possible patterns of law violations that could facilitate law enforcement action.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted]. I did purchase this item elsewhere, but there should be an investigation into their bait and switch practices.

Sincerely,

Review: Ordered camera lenses that cost $749.99. Was ordered to transfer money to their bank account (an extra $10). It took more than 2 months to receive the item. But received the wrong item that cost less than the price charged. Called them several times to resolve the issue, finally one said that will send return shipping and give refund upon checking the item. Never got the shipping label. Tried to call several times. Every time they gave excuses, hang up on me while I was talking and ignored my phone calls bu not picking up and one time answered but did not said anything for about 10 minutes. I know that they are doing this on purpose to not resolve my problem and just to keep my money.Desired Settlement: Give me a refund for the full price first and then send me a return shipping label. I do not trust them to return the wrong product first and then get the refund because after receiving them they may not give me the refund and do the same thing as they are doing now, by not responding or resolving my problem.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I ordered a camera and they required me to call them so that they can bait and switch and charged me more. It has been a month now and I have not received the camera that I ordered. I have tried for 4 days now to contact them and no one has answered the phone. I emailed them and no response. It is oblivious that this company is a scam. I say this because of al the negative reviews that I see online.....Desired Settlement: I want a total refund for the camera that I have not received.

Review: On August *, 2013 I placed an order with AJ Richies for a Nikon D5200 camera kit. The total of the charge on my account was $549.99. After a month I have still not gotten the camera although it was promised to be in my hands on the ** of August. Since that time I have called them at ###-###-#### only to be hung up on or put on hold for at least 30 -45 minutes where I would then hang up and call them back only to get the same treatment. I has asked repeatedly for my money to be refunded to me both through a phone call and also through emails but have not received my refund or any idea from them when or if I will get my refund. Please help me with this.Desired Settlement: I want the full amount of this purchase, $549.99 refunded to me.

Business

Response:

the consumer canceled there order on september [redacted] 2013 and he will receive his refund in 14 business days as stated

Business

Response:

consumer made a dispute with there credit card company on 9/** so they should have had there refund from the bank on that day please have them check with there bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, my bank did refund my money to me because AJRichie would not. BUT I think my bank should be reimbursed by this company. It is not the bank's fault that AJRichie is a [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: HUGE SCAM!

I ordered a camera that was on sale for $289. I got an email the next morning stating I had to call them to voice confirm my order. So I called them and the guy was extremely rude telling me that the camera does not come with batteries and that I would have to buy them through them because I could not get them anywhere else. So I said okay and he hung up on me. An hour later I researched the company and found out it was scam so I decided to call them and cancel my order. When I first called them and told them I wanted to cancel my order, they put me on hold for 10 minutes and then hung up. I called 3 more times when I finally got through to someone. He told me that I could not cancel my order because it was already shipped and that I would get the camera in 3 days and he included a tripod and other accessories with it. He hung up. I then decided then I did not want the accessories and just wanted to cancel my order completely. So I called again. I started it off that I wanted to track my order since he told me it was already shipped, he told me that the item was not shipped and would be shipped later on tonight. I then told him I wanted to cancel my order and he got extremely angry at me. He told me that he would cancel my order and asked if that was it, I asked when I would receive my money back into my account and he said it would be in there within the next 48 however I would be charged a $43 restocking fee. I called my bank to make sure if the money is not in there within 48 hours they will take care of it.Desired Settlement: Just want my $423 back!