AjRichies

Review: I ordered a Panasonic Lumix dmc-zs30 after x-mas.The price was $289.00 with free shipping. When the camera arrived I was charged $389.00 plus $14.99 shipping. I also got a memery card and battery, the camera comes with both, now I have 2. When I called to find out why I was overchaged $100.00. The man I talked to explained that I got the export model. RIGHT! The camera came from Japan. He said that he would refund $50.00 and send me a camera case. I got the case(it was worth about 99 cents and broken). I never got the $50.00.Desired Settlement: I would like my $100.00.See AJRICHIES web page and complaint page and [redacted] guides.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: On Sept **, 2013, I ordered a canon camera and lenses online from this company due to the fact it listed the lowest prices of any other vendor. I received e-mail and a call from one male representative indicating the purchase could not be completed until I called and verified the shipping information. When I called I was harassed by the sales representative in his efforts to get me to purchase more equipment and warranties. I told him I could not afford the additional equipment. On Oct [redacted], AJ Richies charged $1499.00 on my credit card and attempted to make three more charges of $999, $1000, and $2259...which my [redacted] declined and sent me a fraud alert. I have attempted to call and e-mail this company everyday for two weeks straight. The phone recording only plays irritating music for 15 minutes, before I finally hang up, or the voice mailbox is full. I have NOT received any merchandise to this date, Nov **, 2013, nor has my credit card been refunded the $1499.00.Desired Settlement: This company should be shut down. It is a complete SCAM! Had I thought to research the company before placing the order I would have found the numerous Revdex.com complaints. I have been had!

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I ordered an Olympus TG2 camera on May**, 2013 from AJRichies on-line for $325.00. A week later someone called from the company and asked if I wanted a five-hour battery. I said yes. He also asked if I wanted a 16 GB media card. He said if I ordered the 8 GB card they would upgrade it to 16GB. I agreed. He failed to tell me the cost and when I saw my credit card statement, I realized that he had charged me $649.99 for everything. I called and spoke with the man and asked why it was so much. He told me the battery costs $150.00 and the media card $200.00. When I asked why it was so much that I could buy a media card locally for about $25.00, he replied that the camera took a special card and that it costs more. After speaking to him, I contacted Olympus Company directly and was told that the battery he sold me comes free with the camera. Also the 16 GB media card for this camera is a standard one and costs $29.99 from their store. I called and tried to cancel my order but was told the shipment had already left. I asked where the shipping number was, and he said I would receive it shortly. After four more days I got my credit card company involved and we tried to get my money back. This was also unsuccessful. The next day I received a shipping number for FedEx, but when I put the number in, I was told it was invalid. After another week, I finally received a camera from [redacted] but it did not say it was from AJRichie. A few days later I also received a media card with a cleaning kit. Again it did not say who had sent it. My credit card company received a notice that these items were sent by AJRichie.com.Desired Settlement: This company has lied to me several times, has deceived me about the product, charged me for things which were included for free, and overcharged me for some items. I should receive at least $250.00 in refunds. Anything you can do to help me would be greatly appreciated. Thank you, [redacted]

Business

Response:

the order was shipped by our company thru [redacted] as far as the cost goes he agreed to a upgraded highspeed error free memory card as well he purchased a extended life battery plus an upgraded battery with the camera the unit comes with a 20-30 minute battery we had a deal when you buy a extended 5 hour battery pack we would upgrade thae one in box as well also customer got a 32 not a 16 gb if this customer is not satisfied he may call our customer service department to rectify the issue have him call ###-###-#### option *

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],

Thank you for your e-mail. To clarify my point of concern with your system: You sent me an e-mail with the seller's response. It then gave me two choices: "Accept Business Response" or "Reject Business Response." When I click on "Reject Business Response," a form comes up with information about the complaint and a box that says "Text." When I click on this box to write my response, nothing happens. I tried numerous times and many different options last evening, but nothing worked. I finally gave up in frustration.

Now to my complaint: Yes, I did receive everything ordered from this company. That is not the complaint. I originally ordered an Olympus FG-2 camera for $325.00. I received a call from the company a week later and was asked if I wanted a two-hour battery or a five-hour battery. I said I wanted the five-hour. I was then asked if I wanted a 32 GB memory card. I also agreed to that because I knew that the card is not included with the camera. What I failed to do is find out what these two things would cost me, which was my fault. When I saw on my credit card statement that my camera had now doubled it price to $649.99. I immediately called to find out why, and was told that the battery was $150.00 and the memory card was $200.00. When I replied that I could get a memory card locally for $30.00, the man replied that this camera took a special card.

After the conversation, I did some research. I called Olympus and was told that the TG-2 battery comes with the five-hour battery (not a two-hour battery). Please note that the man in his response says the camera comes with a "20-30 minute battery." Olympus has the five-hour battery for under $30.00. I also looked at [redacted] and found I could buy a two-pack of these batteries for $16.99. [redacted] also has the same 32 GB memory card for $31.99 (not $200.00!)

In summary, the two "upgrades" would have cost me $48.98 at [redacted] but AJRichies charged me $325.00! Is it against the law to overcharge for products? Probably not, if there are people (such as I) who are naïve enough to pay the outrageous prices.

When I discovered all of this, I called and tried to cancel my order but was told it was too late. The person I spoke to at AJRichies has continually lied about everything (such as the 20-30 minute battery). I know there is no secular law against lying, so if that is what he wants to do, that is his right. I have tried several times to rectify this situation with the company, but to no avail.

If you Google "AJRichies Complaints," you will see that there are numerous unresolved complaints with this company where people have been swindled out of money or the right product. Unfortunately I did not discover this until it was too late for me. It amazes me that a company can treat their customers in this manner and stay in business.

I think I have exhausted all avenues to resolve my dilemma, so I will not pursue it further. I will accept this as an expensive learning experience to do my research before ordering from an unknown company. I have been naïve thinking that on-line businesses are honest and fair in dealing with their customers. AJRichies has taught me that this is not true. All I can do now is warn other people about this company.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I PLACED THE ORDER 04/**/2014 AND WANT TO CANCEL BECAUSE THEY DO NOT SELL THE ORIGINAL ITEMS AND DELAY WITH ORDER PLUS VERY RUDE CUSTOMER SERVICE. THEY DO NOT PICK UP THE PHONE OR HANG UP. THEY HAVE VERY BAD REVIEWS. I WANT MY MONEY BACK. THEY TRY TO CHARGE RESTOCKING FEE 15% AND I DO NOT HAVE THE PRODUCT. THEY SCAM. CLOSE THIS BUSINESS!!! WHY U HERE FOR US IF THEY STILL SCAMMING PEOPLE BY TAKING THEIR MONEY ILLEGALLY.Desired Settlement: $359.00 TOTAL THEY CHARGED MY CARD

Review: I ordered the "Canon EOS Rebel T3i with Canon EF-S 18-55 IS Lens" from this merchant. Their SKU for this product is CANEOST3IKIT. A customer service representative, [redacted], only informed me that a battery was not going to be included with my order after I paid for the item. I had to press him to obtain this information over the phone. The following is the first paragraph from the product description:

"The Canon EOS Rebel T3i Digital Camera Kit provides you with the T3i body and a Canon EF-S 18-55mm lens. You'll be ready to shoot from day one with this set-up. Just charge the included LP-E8 battery pack and pop in an SD/SDHC/SDXC memory card and you're ready to start making photos! And should you want to expand your selection of lenses for the T3i, all Canon EF and EF-S lenses are compatible"

Link for the item: [redacted]

The "product includes" tab makes no mention of the battery and it is not mentioned under the items not included list. I let [redacted] know that the product description indicates that a battery is in fact included and asked him that I would like one to be shipped with my order. He responded by saying "I'd like a million bucks but I can't have that" in a very rude tone. I have had a very unsatisfactory customer service experience with this merchant.Desired Settlement: I see that there have been an enormous amount of complaints on Revdex.com regarding this merchant. Maybe they should be reported to a state regulatory agency that can impose sanctions on them. I have wasted a lot of time dealing with this merchant as I am sure the dozens of other customers who have posted complaints on Revdex.com also have.

Review: I ordered a Nikon D5200 camera online on 9/*/2013. The confirmation e-mail I received said the order would be processed in 3-5 days and delivery would take 10-14 days. I called 9/**/2013 to check on my order and was told it was shipping today. When I did not receive the camera I finally called back on 10/*/2013 and spent well over 30 minutes on hold and was treated very rudely on the phone. When I finally got to talk to somebody I was told the camera just arrived in the United States and I would receive it Monday 10/*/2013 at the very latest. When I did not receive the camera on Monday I called again and was told it is shipping today and you will receive it on Wednesday 10/*/2013. It is Thursday 10/**/2013 and I still have not received my camera!!Desired Settlement: I want the camera that I paid for over a month ago or an immediate refund of my money.

Review: I have tried to call AJRICHIES approximately 10-15 times within the past week to get a copy of an invoice from the company. I have spoken to a person twice and have been on hold approximately 2 hours total time with an average of 20 minutes on hold before speaking to anyone or giving up. Approximately every 5 minutes a voice would interrupt the music, say please hold, and put me back on hold indefinitely. I have called in the morning, at lunch, after lunch and before 4 PM all with the same results.

The first time I spoke to a person they took my email address and said I would be sent the invoice in the mail, however he never took down any other information other than my fathers name (the purchaser) and my email, they did not verify my identity in any way and did not send the invoice.

The second person I talked to said he would have to look up the information and put me on hold for another 8 minutes before I gave up and called back again.

This blatant disregard for their customers is extremely frustrating and absolutely ridiculous for anyone to have to be on hold that long.Desired Settlement: I want the copy of the invoice I requested for the purchase dated ** Dec 2012, for $519.98 from Ajrichies of NY by [redacted] to [redacted]

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: PRODUCT DELIVERY: On 8/**/13, I ordered on-line at AjRichies a DSLR Nikon D5200 camera with 18-105mm VR lens, with free table tripod and clean screen protector included. The Order No. is [redacted]. I paid with my Visa of $784.99 plus $54 insurance & handling for total of $839.99. Their confirmation email stated that the delivery and ground shipping may take 10 to 14 business days to arrive at my address. I called them on the 14-days (8/**/13) and talk to a sales rep who ask ‘my last name’ and not my Order No., why the camera and lens has not arrived yet and also ask if I can get a tracking number. He said that they already process the order and will email my tracking number tomorrow (8/**/2013) and hang up. The following day 8/**/13, I tried calling for my tracking number which on same manner ask my ‘last name’ and connected me to their Customer Service Dept. which end up me listening to a music-answering service. I tried calling 9/* – 9/* (Mon.-Tues.) which again connecting me to their Customer Service that no one answering. I called on 9/*/13, informing me that the company will be on vacation until 9/*/13. Finally on the 9/*/13 (Monday) one sale’s rep answered my call, explaining again my camera order situation, tracking number and my frustration…again, he connect me to Customer Service music answering service…I cannot believed it! It is 9/**/2013 (almost a month now) and yet I have not received the camera and lens without tracking number for delivery. I am just wondering if this AiRichies store is a bogus or I was just lured to a sting operation. HELP!Desired Settlement: I want the company to Deliver the Order OR Refund-Credit Card Credit.

Business

Response:

ajrichies.com apologizes for the consumers complaint it looks as the package was lost after contacting the vendor we will go ahead and setup a tracer and we will reship a new package to you immediatly

Business

Response:

we actually were sending out another unit but since the consumer made a dispute with there bank we had to pull back the package now we are still trying to retrieve the lost package and consumer has there money back so we are actually the ones who are at loss this complaint should be closed since customer got there money back

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all thank you Revdex.com for persuading my complaint against AjRichie Store. Helping consumers surely eases frustration against imperfect businesses...such as AjRichie.

Yes, I got my money back from my bank after complaining to them about my DSLR Camera and Lens order and possible fraudulent and scam procedure from small AiRichie Store. AjRichie respond letter is just lie! They say that they are the one at loss…that is **! They just covering up that they will send me another shipment and the item is lost along the way. If they are telling the truth, why they not have shipping ‘tracking system’ to give me? Why they do not answer and entertain my call. Do they wonder why it took more than 15 days why I have not received the shipment instead 10-14 days when I called their Sale’s Rep. They just only know how to sell and get victims without shipping the items. I believed that they are hiding their identity in order to continue luring and continue holding-up victims. If I did not complain to my bank and Revdex.com…guaranteed, I just been a pure victim of scam bag store and my money was just been rob. Again, their business operations should be investigated and refer to Police or FBI. Their advertisement should be taken out of the shelf and their store should be closed.

Sincerely,

Review: I ordered via their web site a digital camera .... this is the web page: [redacted]

It clearly states description of the item and the price of $499.99.

I called to confirm the order and the [redacted] advised me that the camera does not come with a battery nor charge so for $649.00 more I will receive the charger and battery, I stated that's OK I do not need one, so he then stated: " By the way, you know this camera is a Japanese version only for that price? I stated what? Where on the web page does it state this because I am looking on your web page as we speak, he then replied rudely. well read the policy! " Listen... do you want the camera or not, cause I can cancel your order, I have other customers to tend too. I then requested a [redacted]. placing me on hold. [redacted] picks up the call and introduces himself, I then stated what had just occurred, he was very apologetic and stated that If I haven't read the Terms and Conditions, I said yes the return policy description... and where does it say I am buying a Japanese version camera? He stated well [redacted], we been in business for 9 years and that is how we have operated. Here is the Terms and Conditions URL: [redacted]. It clearly states what I cannot do as a customer and they are free and clear of all errors. What? Please read carefully the terms.Desired Settlement: I insisted to cancel my Order, he stated that Ok, the order is right here in front of me. Conversation ended.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].

Sincerely,

Review: I ordered a Nikon camera on September *, 2013, and have yet to receive it. After several calls to the company, with promises that the item would be delivered, after they had to order it from "overseas", the item still has not been delivered. I received no voluntary explanations from the company, I had to initiate all the calls. The final was an expected delivery on October [redacted], but it did not come. I called on October [redacted], and they said if I wanted to wait longer, it would be by October [redacted]. I refused, and ask for an immediate refund, they said it would take 14 more days for a refund. I am livid. Thank you for your help.Desired Settlement: I would like them admonished to let them know they cannot treat consumers this way, and if necessary, I would like intervention if I do not get my anticipated refund within 14 days. Thank you for all your help.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted]. I have tried repeatedly to contact them; and was told my refund was coming; on 10/**/2013 a customer service representative hung up on me. They debited my account on 09/**/2013, without shipping my item. Thank you for your help.

Sincerely,

Review: On oct * 2014 ordered camera luminx dmc fz 70. adv price $199. send me e mail to contact them otherwise will not process the order. I called them tried to up sell to $269, I said no just send me what I had orderd. they charged my credit card and send me confirmation order # [redacted]. noticed my street address changed from [redacted] to [redacted] so I called them to correct that, said ok we send it but we will file claim w post office. week later I called so another custmr assist tell me its back order was never shipped, week later I called twice one custm assist tell me lost in the mail and they issue a refund by [redacted] and [redacted] I called the other custmr assist says never was shipped and you will get it by dec * and they giving me a free case and memoy card for waiting that long , then I call dec * and the other guy said was lost in the mail, then I asked for refund details he hang up on me, call him back ask for manager hang up on me again, then I realized Im not going any where should get to Revdex.com for help. or turn to the legal system to teach those guys better custmr service.Desired Settlement: It has been over 2 month Either send me what is in my order or refund the money . I registerd in web site yet I cant manage my order.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a product and it took two months to reach me so I decided that I did not want something from this company and returned it. I was told that my money would come back in 7-10 business. It is now 14 days late and I am told that I will have to wait another 5 days for the return of the payment. At this point, I am not sure that I will be receiving my money back. During this time I made several phone calls. I was hung up on during two of them. I was also told over the phone that, "At least I got a product, some people didn't even get a product." This was the second phone call in which was promptly hung up on.Desired Settlement: I just want my money back. If I get it on Tuesday, I would be so happy. If not, I want them to be forced to give me my money back because they already said they would and it is unheard of for a customer to wait more than 20 days to receive a refund when it has already been processed.

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted]. But I spoke with my credit card and was able to get my money back.

Sincerely,

Review: After ordering a Canon 5d MarkIII camera, I received an email stating they wanted verbal confirmation that I wanted my order. While I was at work my wife called them several times trying to confirm our order. I called towards the end of the day and got someone on the phone who said they were talking to my wife on the other line. They got her off the line and started discussing my order with me then told me oh hey your wife is calling in again, should I just talk to her? Since the camera was for her I said sure and got off the phone. Turns out he was lying. She didnt call in. He called her once I got off the phone, then proceeded to tell her how bad the camera we ordered was, saying it was from Japan and all plastic. He then convinced her to get a different model that he claimed was the same quality and essentially increased our order by several hundred dollars for a Camera of lower quality. As soon as she told me what happened, we tried to call them back to cancel our order but they were closed (2 hours earlier than their stated close time). I sent them an email telling them to cancel our order immediately. The next morning we called until they opened. We told them to cancel the order when they lied to us again and told us it was already shipped. Later the same day another person from their store called me. I explained what happened and the man had no reaction. When I asked him for a link to where on their site it says their products are imports he told me you have the internet, I have looked since and do not see anywhere that their products are all from Japan as he said. He then told me OK, I have canceled your order and am refunding $XXX to your account. I turned to my wife and asked how much the order ended up being. The amounts didnt agree. He then told me that there was a 15% cancellation fee. While I told him I was not going to pay it he hung up on me!Desired Settlement: This place should not be allowed to scam people the way they are. They need to be disallowed from doing business.

Consumer

Response:

Yes they charged my card a 15% cancellation fee due to a "return policy" they have (approx. $270). I have no idea how that is legal.

Review: I ordered a Nikon D7100 on 09/**/13 now it's 10/**/13 never received my order, every time I call they say the same thing it has not came to the US yet

I ordered a Nikon D7100 on September **, 2013 they confirmed my order the same day it is now October ** I have contacted them several times trying to see where my order is and they keep telling me it has not arrived in the US yet. My order number is [redacted].Desired Settlement: $860

Review: May **, 2013, Purchased a RED NIKON S9300 paid online. Did not receive the phone within 12 days; my emails and phone calls were not answered, until on June *, out of luck someone answered the phone. He said that they don't have a red Nikon, but black; Since already paid, told him to send the black NIKON. But he sent a purple instead. After 2 days of calling ajrichies, [redacted] sent a return label and sent it back so anthony can send the actual Nikon Black camera right away. However days went by, we did not receive that black Nikon until we went out of town for summer. Called ajrichies to check what happened to the camera I paid for; [redacted] 7/** said: sending it today; [redacted] 7/** said: Fed-Ex left it at your front door. It takes 5 days for fed-ex to trace, then I will give you a refund; Called 3 times but no answer. 7/[redacted] answered: it takes until the [redacted] for Fed-Ex to solve the issue, then call me back so I can send you the black camera. I spoke to fed-ex rep and she told me that it only takes between 3 and 5 days to trace. 7/** no one answered the phone again for 1 hour wait. Most likely, I am a victim of a company who advertises when the item is not present to sell, with the help of customer service representatives who are just toying with the innocent customers.Desired Settlement: camera $149.00 return shipping 9.00 I like to get my money back - Total $158.00 Thank you.

Business

Response:

this order was shipped to her via fed ex after she received the wrong camera [redacted] fed ex shows left at front door on 6/**/13 so this consumer claims she didn't get it so we took actions and made a claim and she now has to wait for an answer thru fed ex thank you

Business

Response:

fed ex is the one that left it we request signature but fed ex has the last word if the driver feels its safe to leave they do I apologize if you were misinformed once the tracer is complete you will get a refund

Consumer

Response:

At this time, I have not been contacted by AjRichies regarding complaint ID [redacted]. I tried calling the business up, however the first person who answered me put me on hold and did not come back after 2 hours, therefore I hang up the phone. Second and third time, they only put the phone on hold where I heard music from the tape recorder, no one answered my calls 'till I hang up after 1 hour of wait. When I called again, the phone was picked up and hang back up. This is the reason why I contacted your respective office.

Thank you for your assistance.

Sincerely,

Review: AjRichies.com takes peoples money and does not ship any product. It is a SCAM orginazation!! I am trying to get my money back. Waited over 2 months. on 7-**-2013 ordered TS5 camera. Order #[redacted] from AjRichies.com Never recieved confirmation on any shipping, only they charged my Visa $335.00. Told 3-5 days to recieve tracking info. Never happend, called them multipul times takes for every to get someone, who then puts you on HOLD, then answers, and put on hold again, then hangs up. Waited until 9-*-2013 and finally sent e-mail to cancell my order and refund my money they never respond to anything only take money. They say it will be in my account on 9-**-2013. I do not believe anything they say. This is my first compaint with Revdex.com. Believe me AjRichies is running a scam operation. Try and order a Panasonic TS 5, see for your self.Desired Settlement: I believe that AjRichies is and has been for a long time ripping off the American people who try and purchase items from thier online web site. AjRichies.com They do not ship any product, just charge credit cards, then wait you out for not getting anything, then state it will take another 10-15 days for refund. I think this should stop, and they need to pay some damages for the Fraud they are commiting. Try and purchase a camera from them. I'm guessing maybe 2 out of 10 people really get the pr

Business

Response:

there is not scam running consumer ordered a product that was on a back order we told them this when they were in contact with us they sent an email to cancel on the [redacted] of semptember and we notified them that we will be refunding them in 10-14 business days

Review: AjRichies,My name is [redacted], and I am writing to you to inform you that your company has sold me a refurbish Nikon D7000. The first year I rarely used it do to my medical issues. I ordered a brand new Nikon D7000, but when I began to have problems with my camera I became depressed and discouraged and felt like I should not be in school for photography. I stalled in sending my camera to Nikon due to possibly failing in school (the time it takes to ship it and fix it. I had to wait until summer to send it). I just sent Nikon my camera and to my surprise, they will not fix it on the 5 year extended warranty I also purchased from AjRichies.com. I NEVER agreed to buy a REFURBISHED NIKON CAMERA!!!!!! I was shocked to receive the phone call from Nikon telling me, my warranty does not cover a REFURBISHED CAMERA AND THE 5 YEAR EXTENDED WARRANTY IS NOT VALID!!!! I SPENT A TOTAL OF $2,449.68 WITH YOUR COMPANY AND I WANT MY MONEY BACK EVERY PENNY. My receipt order number is [redacted]. The repairs for your refurbished camera is $250.00.Thank you!Desired Settlement: This is obvious bad business. I deserve to get what I paid for brand new. This took a very heavy affect on me being that I already suffer from major depression. The brand new camera I thought I was getting was the Nikon D700 with Nikon 18-105mm DX VR Lens(NIKD700018105). 5 Year Digital Camera and SLR Warranty up to $3000(WAR5YRCM3000). 67mm Pro Multi-Coated Filter Kit-UV/CPL/FLD (FILUV67KITPRO). EN-EL15 Extended ULTRA Long Life Replacement Battery (BATNIKENEL15llU).The battery does notstaychargd

Consumer

Response:

At this time, I have not been contacted by AjRiches.com regarding complaint ID [redacted].

Sincerely,

Review: On or about June *, 2013 I ordered a Panasonic LX7 camera from AjRichies. I gave them my credit card number at that time. The next day I got an e-mail from them, tell me I had to call them to confirm my order. When I called they tried to up sell me to a very expensive replacement battery. When I told them I did not want the battery, just ship the camera I was told that I would receive an e-mail with the tracking number. I got an e-mail saying that they had charged my card the $294.99, but there was no tracking number. I waited a few days then called to find out about my tracking number to confirm the camera had shipped. I was told there was a back order and the camera would ship in a few days. After a few weeks and a few more phone call, still no tracking number and still no camera. During one call, their rep hung up on me. When I called back and wanted to talk with the manager I was told he would call back, but that never happened. Around July *,still not having the camera, I called and canceled the order. I have not received a credit to my card as of yet and I have sent 4 e-mails requesting it. I have gotten no reply to any e-mails I have sent to these people.Desired Settlement: I would like to get my money back.

Business

Response:

we dearly apologize we had an issue with the merchant and things are now fixed alot of people werent refunded we will get this escalated

Business

Response:

our apologize once again I will escalate this to a higher manner and will try to get this resolved as soon as possible

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the only reason that I accept the response is that I have received a credit on my credit card. It took 6 weeks for them to issue a credit. They did not answer 5 e-mails and trying to get them on the phone is a joke. Yes, I accept their response, but I would never do business with them again and would tell everyone else not to get involved with this company.

Sincerely,