AL and PO Corporation

You do have to read the return policy, it clearly states in the third paragraph with exceptions listing the specific brands. We do recommend everyone thoroughly read the return policy before making a purchase.

Initial Business Response /* (1000, 5, 2015/06/12) */
As our policy states we cannot resell medical grade items therefore we offer the option for an exchange or store credit.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
When I tried to return the merchandise, I was directed to compressionsale.com's return policy, which does mention that you can return items that were unworn and in their original packaging for 180 days.
http://www.compressionsale.com/return_exchange.php
When I told them this, they told me that I had purchased my order from compressionsport.com and that it had a different return policy. The autosignature in the email that they sent me this information had "compressionsale.com" on it. THey direct you to "compressionsale.com" for the return policy, and then make you agree. When you later tell them that it is on their website, they say that you purchased from "compressionsport.com." This is clearly fraudulent and a bait and switch. I have been yelled at and hung up on. I don't appreciate the dishonesty. I am not satisfied with what appears to be a flat out lie to get you to agree to a return policy that they are later going to say is for a different website.

Any suggestion we offer the customer is simply a suggestion and NOT a guarantee that the stocking will fit properly. Since we communicate over the phone, we cannot be held responsible for wrong sizing, which is why we placed this stipulation in our return policy. We only offer free shipping on the...

initial purchase as stated in our return policy, so if the customer orders incorrectly, we do not cover their shipping expenses. Our return policy also states we will only offer store credit or exchange for the items that were purchased, an offer that still stands. We do not offer a refund for the items purchased.

The brand that was ordered does not qualify for a refund, as it is stated in the return policy. When the customer submitted his request, he had to agree to the terms of the return policy, in the terms, in the 3rd paragraph, it gives the list of brands that would only be eligible for exchange or...

store credit only. The customer, entered in his order, his email address, and then had to read the terms before agreeing to them. The brand ordered only qualifies for exchange or store credit.

Customer agreed to our policy at the time of purchase and it states that we are not responsible for incorrect orders placed by customers over the phone or website.

Initial Business Response /* (1000, 6, 2015/08/26) */
Please click on the link below as tracking clearly shows the package was delivered to the address provided
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Initial Consumer Rebuttal /* (3000, 8, 2015/08/26)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained MULTIPLE TIMES via email and over the phone, the USPS delivered to THE WRONG ADDRESS. It has not been delivered to my address as I have not received the package. If the company does not want to be liable for issues like this, then it should not offer "Free shipping" as an option.
Final Business Response /* (4000, 10, 2015/08/26) */
Please click on the link below for tracking details as it shows items delivered via USPS
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX

I ask for a full refund...

for all four pair of stockings I bought this winter plus shipping plus time and trouble.  I ask for $50.  After I contacted Revdex.com I got replacements but they charged me shipping, which they said they would not.  I think this company is pretty lax on the part of customer relations and maybe even downright shady and I see no need for them to keep any of my money

Im not sure what site was being used by the customer to track the package, but when we look up tracking info, the tracking number ending in [redacted] is being delivered today, the link below...

will take the customer right to tracking information [redacted]

Complaint: [redacted]
I am rejecting this response because: I already filled out the form and when I did not receive a response in 1-2 days, I called and was told they would send me the return authorization in 30 minutes.  I never received it and I tried the on line chat and after about 40 minutes was told to call the customer service number.  I called again and again I was told they were sending it to me but I never received it.  I tried the on line chat again but after holding on for a very long time I gave up.  I did everything they requested but they just gave me the run-around.  I think they were just hoping I would give up because it is not a large sum of money so they just will not send me the authorization.  I wish I had read the reviews for that company before I ordered because the reviews were terrible and most of them said this company would not respond to a complaint.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
A refund was applied to the customer
Transaction ID: XXXXXXXXXX. Refund: $24.22
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help. ...

They returned my refund on 7/30, as soon as I wrote them and told them I contacted Revdex.com.

That is correct, the supervisor (me) was out of town from 03/28/2016 to 04/05/2016, so if a call was placed on 03/31/2016 and a supervisor was requested. The rep was correct, sup was not available at that time.

It was certainly on a back order which is why it wasn't shipped out until three days after the purchase was made. The customer requested rush shipping which goes through USPS as indicated on our Shipping Information page within our website. USPS took more than two weeks to deliver the package after we shipped it, despite the fact that we shipped it with your preferred shipping method.  We are not responsible for delays by USPS and, therefore, a refund will not be issued.

Complaint: [redacted]
I am rejecting this response because it is not a suitable resolution. I am not willing to exchange this item for anything other than what I originally ordered. Seeing as you are unable to fulfill my request and it has been two full weeks since I've placed the order and the item is still unavailable I don't see why a refund is not a reasonable resolution on your end. I understand your "return" policy after reading the misleading fine print however with all of the issues that have already occurred on this specific order I don't believe I am being too bold in asking for a refund. Your business false advertises, over promises and under delivers, I'm worried if I wait for my original order it won't even be the item I ordered as this entire situation feels like a fraudulent drop ship operation from China. It is not good business to keep my money, leave me in the dark until I complain to the Revdex.com, and then offer to exchange my item for something I do not want. If you cannot see that this is completely unacceptable and will not refund my money I will continue to complain and contact you until a reasonable resolution is reached.
Sincerely,
[redacted]

Customer emailed our returns department on three occasions and we replied to each request after we did not receive a response back from customer to proceed and finish return request. We asked customer to please provide  the item number for he wished to exchange for to process exchange...

correctly. Please view attached documents where we responded and no reply from customer.

Complaint: [redacted]
I am rejecting this response because: First of all, [redacted] your customer service  is not very professional, why was I not explained this thoroughly in the  3 emails I sent you. Can I please have a refund on my credit card, I'm 90 years old on a budget and and I cannot wear wear your stockings and socks.
Sincerely,
[redacted]

The order has been shipped and therefore the refund is not an option. When customers call to have an order cancelled, the reps they talk to DO NOT have power to cancel an order, the only thing they can do is submit the request. we see the request submitted to cancel, however by the time it was...

received by the warehouse, the order had been shipped already.

Customer was provided with a return authorization number via email [redacted]@verizon.net) with specific return instructions. Based on our return policy customer is aware of that the following brands only qualify for an exchange if not worn: [redacted]. Any [redacted] items that are worn or tried on are not exchangeable or refundable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030916, and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]

When customer calls to ask for a particular stocking we inform customer of product and its customers choice to follow through with transaction. Customer agreed to our terms and conditions at point of sale, which are available to be viewed on our website as well as our return policy. Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. RETURNS Please review our Return Policy, which you agree to upon making a purchase on our website. Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date. Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first 30 days of purchase. Returns received after 15 days from original purchase date will be refunded as store credit. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned. How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store credit. Note your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] Vernon Hills, IL  60061. Please allow 2-3 weeks for processing. Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $3.95 HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA). FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt. The following brands only qualify for an exchange: [redacted] Any Activa items that worn or tried on are not exchangeable or refundable. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable.

Complaint: [redacted]
I am rejecting this response because: I believe that the company is faulty and entraps customers that have to receive a package and their stipulation is if you tried it on you can only get in store credit and its a one size fits all, I believe I am entitled to a full refund. I am not satisfied with this product, and was not given an opportunity  to complain to this company as stated in original complaint to the Revdex.com I reached out through email but was not allowed to submit without accepting in store credit, live customer service did not respond to my complaint, I called their specified number but was put on hold immediately with a long long long wait. I was not given the opportunity to help this company better serve its customers. I feel I am due my money back in full and no shipping fees included, and I will ship their product back to them at their own expense and I receive my full refund back on my credit card. This is an injustice for those consumers who believe they are in good hands with products that are not faulty in the way they sell their products, and how they treat their customers. I don't feel this is a good product whatsoever.
Sincerely,
[redacted]