AL and PO Corporation

We do not have control over a manufacture back order. Once the items came in, as we have not shipped anything, therefore no need to charge the customer, we collected the $6.95 reshipping and we sent the exchange items. The exchange was shipped via [redacted]

In the last paragraph of our return policy, it lists a number of brands that are only exchangeable. Truform is one of those brands. If the cus[redacted]er does not want an exchange, we can also authorize a store credit towards a future purchase. [redacted] has not misinformed the cus[redacted]er and is correct in saying...

that a refund is not an option for the brand ordered.

The package was reshipped, but for whatever reason the post office did not deliver the package, we have since contacted the manufacture to have them resent to the customer.

As long as the order has not shipped, we allow for the substitution of items. Once orders have left our facility, they are subject to our return policy. Our policies clearly state that our company is not financially responsible for mistakes when ordering. And our ordering system is in no way...

designed to send less expensive merchandise in place of more expensive merchandise. Our company would not have been operational for the past five years if that was the case. We understand the customer's frustration, but they are more than welcome to make an exchange with our company.

Complaint: [redacted]
I am rejecting this response because: at this point I am so frustrated and angry with this company since they are blatantly lying. I did have 15 minutes, according to their order page to make this change, which I tried to do. Their reason at the time was that there was no one in the office to take the message because their office was closed, now they are changing their story and saying that I am responsible. I no longer want to be bothered with this company I will keep my stockings that I have, and will never order from them again and want the world to know how  dishonest and rude their customer service is. I know I'm not the only one that has made this complaint about the customer service, I really don't know how they are able to stay in business with an F rating from the Revdex.com. You can close the case at this time and just know that I am not satisfied with them, but I just don't want to fight with them anymore!  They are not worth my time or my effort! Hopefully, enough people see what they are like and they will eventually not be in business anymore!  They absolutely have the poorest customer service I have ever experienced in my life!
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: The business, Compressionsales.com failed to respond
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I just received the package in the mail on January 17th I have not opened anything I do not want them or need them now after waiting for too long because you were not “IN STOCK” when I purchased them so I would like the address to send them back for a full refund 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was never told that my ordered item was on back order when I ordered it. My order was NOT shipped 2nd day delivery and I have the shipping label in my pocession
to prove it. Getting the item late is NOT the issue. The fact that I was charged $24.99 for 2nd day shipping is the issue. I also have verification from my bank that the money was taken from me for a service that I did not receive.
Sincerely,
[redacted]

If the customer does not want to do business with us that is fine, they will still be subject to the policy. PERIOD!!!

Customer placed an online order on 09/08/17 which item cost is $26.04, when item is added to cart we also indicate "You Qualify For FREE Shipping on $39+ Orders!". We also have the shipping info to be viewed on our website.Shipping Information



FAST & FREE GROUND...

SHIPPING
We offer
the fastest in the industry FREE SHIPPING on most orders to Continental
USA on orders of $39 or more and only $3.95 on orders under $39: plus we
include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such
as APO/FPO. Free Shipping is also available on Canadian orders of $99 or more.




Standard Shipping Methods

Standard Saver [redacted]
FREE on orders of $39 or more and only $3.95 on orders under $39.
Sent via [redacted] Typical shipping time is 4-7 business days (excludes
weekends) but please allow 8 business days before contacting us in the
event of not receiving your order. Certain heavier items will have a
shipping charge including washing solutions ($2.95, $4.95 or $9.95 for 1
quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95).

Most items will be shipped same day when ordered before 2pm.

For defective items, we have the customer send us a picture of the defect, we send that picture to the manufacture and the manufacture sends the customer the replacement. This is the process for every customer, if the customer has not heard anything back from us, that is because we have not heard...

anything from the manufacture. Have the customer call [redacted] and speak to [redacted] and he will be able to assist

We have no reason to ask the customer if they have the original packaging when that is already one of the questions on the return form that the customer answered yes too. So why would we need to ask if we already asked on the form and the customer stated yes to original packaging. Again, due to the customer false information on the return form is the reason why this package was refused. No fault of ours at all.

Complaint: [redacted]
I am rejecting this response because:  I did not purchase any TruForm item so that is not relevant.They have charged in IN ADVANCE for shipping on items that I have not purchased and then I paid shipping on my own.  Also, they charge twice for shipping for $6.95 shipping charge in the US but if returning more than 3 items there is an additional $9.95 "shipping charge".  This policy makes no sense for the customer and it is clear that the company has no interest in actually helping the customer.  In addition, there is a 15% order processing charge?  This is absurd.  I returned perfectly good merchandise in original packaging and unworn.  It can be resold.  This company's mission is fraud.   [redacted] and [redacted] are in the business of ripping people off at every opportunity.  These are liars, cheaters and pathological.  They have no conscience.  They are likely sociopathic narcissists who have the inability to care for other people.  Their record on Revdex.com proves this.When I inquired about my refund there was no answer.  Please see attached printed chats.  I am requesting a refund of the $71.52.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This company just keeps sending me emails to go to their website for returns.  I have done this several times and have yet to receive a return shipping address.  My order number is [redacted] and my order date is 10-05-2016 at 8:19.  I want a credit card refund.  Send me the address where I need to send my return or I will reject again.
Sincerely,
[redacted]

As of today we have not received a return/exchange form filled out from customer. Customer placed order online and agreed to the terms and conditions at point of sale, which indicated that the following brand (SECOND SKIN) ordered qualifies for either an exchange or store credit. Below are the terms...

and conditions that customer was aware of when online purchase was submitted. Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. RETURNS Please review our Return Policy, which you agree to upon making a purchase on our website. Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date. Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first 30 days of purchase. Returns received after 15 days from original purchase date will be refunded as store credit. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned. How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store credit. Note your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] Vernon Hills, IL  60061. Please allow 2-3 weeks for processing. Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $3.95 HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA). FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt. The following brands only qualify for an exchange: [redacted] . Any Activa items that worn or tried on are not exchangeable or refundable. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable.

Complaint: [redacted]
I am rejecting this response because:I have done this and 3 times and they still do not respond with a physical address of where I need to send my compression stockings back.  I have also tried live chat and two times I have called and talked to someone with no success.  I will not accept their response until I have a physical address as to where I need to mail my return package .
Sincerely,
[redacted]

Company information is provided on the company site under the help link. If a request for return/exchange authorization is approved, the returns department sends authorization number along with shipping information.

This is not an authorized dealer to sale Jobst products per [redacted] medical who is the manufacture of Jobst. As it is stated on our website we do not price match with unauthorized dealers.