AL and PO Corporation

The order was assigned a tracking number making the order complete. We all know that no shipping companies do not pick up on Sundays that is common sense. As we stated this order was shipped or marked complete Sarturday night shortly after the order was placed, thus making it not able to be cancelled.

Complaint: 11013606
I am rejecting this response because:  the huge print that you had advertising ALL of your products, said EASY REFUND policy.  I am in a long term nursing and was told by my doctor that I do not need them,, I am on a fixed income and cannot afford to throw money away.  I cannot read the fine print as mvision is not good.  I think that you do this to trick the very kind of clients that need your product!!
Sincerely,
Alfredo [redacted]

Complaint: [redacted]
I am rejecting this response because:  I have e-mails substantiating my complaint, I never received the items ordered, AND did NOT get the REPLACEMENT.  I will sort thru my e-mails to get them to you, it will just take more time than 30 min allowed for the response. I have about 30 emails.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:Lie 1.  Sellers response is an absolute lie.  I have all emails and the paypal record.  The cancellation request was sent on the same day, 6 minutes after the order was placed.  I am happy to forward all email correspondence to the Revdex.com.Lie 2.  The stated time of order is also a lie.  The order was placed at 10:30 at night, so there was likely no one there, it's not like they're [redacted].  Order placed at 10:30, received confirmation email, emailed a request to cancel at 10:36.3rd lie - and this is the biggest.  Order was sent at 10:30 on a Sat. night.  6-11 was a Saturday.  Emailed me back on Sunday saying it was too late to cancel as it had already shipped.  Really?  So they shipped the order on a Saturday night, or Sunday morning?  I'm not aware of any shipping companies that pick up shipments on a Sunday??Obviously they are dishonest.  Exactly how do you ship a package on a Sunday?Here are their store hours from their website:  Store Hours: Mon-Fri 9am-5:30pm CST Sat 10am-3pm CST
Sincerely,
[redacted]

The brand that was ordered does not qualify for a refund, as this is stated in the return policy which was provided to the customer before they submitted the order. They will be subject to that policy and for the brand Jobst which was ordered. Only qualifies for an exchange or store credit.

Complaint: 11144125
I am rejecting this response because:  I never received a credit for my cancelled order.  And, today, I received the product I ordered/cancelled.  So, not only did they not refund me for the cancelled...

order, they apparently never cancelled the order.  Now I have product that I ended up having to purchase elsewhere because after a month they could not fulfill my order. 
Sincerely,
Ronalie [redacted]

Complaint: [redacted]
I am rejecting this response because: I ordered this product from you, not the manufacturer. Whether or not you shipped it directly from your location or decided to order it from another company for some reason isn't my concern. Your company's website is where my original order was placed and paid for; that makes delivery and/or replacement of lost orders your company's responsibility. So, until the product (or a refund) arrives, this problem remains your responsibility to correct. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The website promotes a highly visible blue circle with the text "Free shipping on ALL (emphasis mine) orders". Only if a purchaser did not believe that marketing effort would the purchaser look for obscure details elsewhere on the site stating any qualifications to "free". This website uses misleading and false advertising... totally  unacceptable!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already received a letter from the supplier, Jobst, telling me that the product was defective and that they believe they have solved the problem and will be replacing my stockings. [redacted] and her corporation had nothing to do with it. I sent the product back and Jobst communicated with me. [redacted]  said they had no proof of things being defective and that they couldn't replace things. They were obstructionists in every possible way they could be. [redacted] and her company have not acted in good faith. At this time we can close the complaint but the fact that they did such a poor job should remain as a record.
Sincerely,
[redacted]

What the customer is not understanding is that we offer free shipping for orders over $15 within the USA excluding large items and liquids. When you place an order, the items in the cart reflect the eligibility for free shipping.  Stockings always qualify for free shipping because they are not...

large items, nor liquids.  The moment you place a large item or liquid in the cart, the order no longer will be eligible for free shipping. The dollar amount for free shipping is not calculated until the end, because we offer international shipping which we do not offer free shipping (except to Canada for orders over $99). We do advertise on our website and newsletters, but it is important that the customers look through our shipping information page before claiming that we are a deceptive company.

Our policy has been and still is available to this customer. BSN medical does not have the same policy and rules as we do, the customer did not purchase with BSN medical the customer purchased with compressionsale.com

The customer is trying to exchange for item number 60313, which is a Therafirm brand item. In the return request, the customer is claiming that the item number reflects a Jobst brand item. To avoid mistakes, we always ask for clarity in this situation. Once the customer correctly identifies the item...

for which they want to exchange, an RMA will be issued.

Complaint: [redacted]
I am rejecting this response because:  The business, CompresionSales.com, NEVER sent me an e-mail.  I received NO e-mail concerning confirmation, shipment or any other subject.  I have returned, via certified mail with receipt, the product that they sent.  As of today, 5/27/2016, I have not heard from the company.  I challenge the company to produce proof of ANY e-mail ever sent to me.  As far as I know, they do not even have my e-mail address.  I demand a full refund of the $63.99 charged to my [redacted] credit card.
Sincerely,
[redacted]

What are you needing to do?

Complaint: [redacted]
I am rejecting this response because:I have read and understand the return policy. My concern is that I was not informed that the item was on backorder. I purchased it under the assumption that it would ship in a timely manner. If I had known that it would take two weeks to ship, I would never have purchased the item to begin with! In addition, the company sent me notification the day after purchase saying the item had shipped, which was a flat out lie because the item did not ship out to me for another two weeks. Given that the company did not provide timely, accurate information, I would like a refund. I would have been happy to follow the return/refund policy if the company had been diligent in informing me in an timely and accurate manner. Given that this did not happen, a refund would be appreciated. Thank you!
Sincerely,
[redacted]

for a defective item, the website will do the customer no Justice, as the return/exchange policy is just for that returns/exchanges. Since the customer has neither and a defective item, what sense would it make to make him pay shipping fees, we will offer him the same offers we offer the customers,...

who do call us instead of going to outside sources to get this issue resolved. What the customer can do is send a picture of the defect to [email protected]. In the email he should include the order ID number, along with a brief description of what happened. In turn we will forward this information to the manufacture, who will review and if need be issue a call tag to return the defective hose and then send out the replacement, at no extra charge to the customer. Once customer makes contact with our company, we can handle the issue accordingly.

If the customer received the incorrect size, we have options in place to get the correct size, none of which involve the customer to pay for shipping, had the customer called and told us they received the incorrect size, we would have had a return label issued. Because the customer did not call. we will not have the shipping refunded.

We shipped this order to the address that was provided to us by the customer. If the address was invalid that is not our mistake. The package was sent the first time to the incorrect address. If the customer wants it reshipped yes they will have to pay shipping at that time. If they wish to cancel...

since the item does needs to be restocked they will be subject to the restocking fee. All this information is located in our return policy.

Can you please ask customer to provide the email address to which the pictures where sent to. Thank you

Per company policy, anytime there is a return exchange made we must follow company policy. All returns and exchange must be return on customer own expense and then any returns we must charge a reshipment fee and differences in price of new product. That clearly states before customer click I agreed...

to terms and condition and click submitted.  A $6.95 shipping charge(USA) (1-2 item), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shipping. A $7.95 - $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt for an exchange or store credit if NOT worn. The following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(30 day policy), Maternity, Sigvaris , Mediven Assure, Futuro, Mediven, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, Dr. Scholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavid. Any Activa items that are worn or tried on are not exchangeable or refundable. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable. Orthopedic items can only be exchanged or offered a store credit with no expiration date. For orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee. After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a call. We are not responsible for incorrect orders placed by customers over the phone or website.