AL and PO Corporation

On Fri, Jul 14, at 3:PM we contacted customer via email to inform them there was a price error therefore amount would be $not $and allowed customer to either cancel or to be charged the differenceCustomer declined and we have issued a refund for the amount that was charged of $Transaction ID: [redacted]

Complaint: [redacted] I am rejecting this response because they sent the wrong productThis was an intentional act on their partI will be happy to return the wrong product when they send me a prepaid postage returnI will not pay the postage since they INTENTIONALLY sent the wrong productFurthermore, I will not pay a restocking feeI want a full refund or the 472RI have a print out of the chat where they claimed the item was on back orderThe product was no longer available anywhere else and I can document thatSending the wrong product was an intentional and malicious actI challenge compression sports to produce an invoice they have from McDavid or any other supplier proving that they ordered and a 472R.? Furthermore attached is a video of me opening their packageThis clearly shows they sent the wrong item.? Sincerely, [redacted] ***

Complaint: I am rejecting this response because: the huge print that you had advertising ALL of your products, said EASY REFUND policy I am in a long term nursing and was told by my doctor that I do not need them,, I am on a fixed income and cannot afford to throw money away I cannot read the fine print as mvision is not good I think that you do this to trick the very kind of clients that need your product!! Sincerely, Alfredo [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11030916, and find that this resolution is satisfactory to me Sincerely, Linda [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ Please click on the link below as tracking clearly shows the package was delivered to the address provided https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As explained MULTIPLE TIMES via email and over the phone, the USPS delivered to THE WRONG ADDRESSIt has not been delivered to my address as I have not received the packageIf the company does not want to be liable for issues like this, then it should not offer "Free shipping" as an option Final Business Response / [redacted] (4000, 10, 2015/08/26) */ Please click on the link below for tracking details as it shows items delivered via USPS https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX

? Complaint: [redacted] I am rejecting this response because:? It's just talking in circles and not addressing the issueJust take responsibility for the issue and rudeness, ? All I want is the Revdex.com to take a close look at this company's complaints and have it reflect on their ratingI'm not the only one that has bad dealings with themI have nothing more for this company.? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not feel it is acceptable or fair that a business sends out faulty merchandise and expects the customer to pay shippingI dont care if Im internatiinal or notThats inacceptable business practice Sincerely, [redacted]

Im not sure what site was being used by the customer to track the package, but when we look up tracking info, the tracking number ending in [redacted] is being delivered today, the link below will take the customer right to tracking information? [redacted]

When customer calls to ask for a particular stocking we inform customer of product and its customers choice to follow through with transactionCustomer agreed to our terms and conditions at point of sale, which are available to be viewed on our website as well as our return policyTerms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] ***? Vernon Hills, IL? Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: [redacted] Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Complaint: [redacted] I am rejecting this response because:I have read and understand the return policyMy concern is that I was not informed that the item was on backorderI purchased it under the assumption that it would ship in a timely mannerIf I had known that it would take two weeks to ship, I would never have purchased the item to begin with! In addition, the company sent me notification the day after purchase saying the item had shipped, which was a flat out lie because the item did not ship out to me for another two weeksGiven that the company did not provide timely, accurate information, I would like a refundI would have been happy to follow the return/refund policy if the company had been diligent in informing me in an timely and accurate mannerGiven that this did not happen, a refund would be appreciatedThank you! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I already filled out the form and when I did not receive a response in 1-days, I called and was told they would send me the return authorization in minutes I never received it and I tried the on line chat and after about minutes was told to call the customer service number I called again and again I was told they were sending it to me but I never received it I tried the on line chat again but after holding on for a very long time I gave up I did everything they requested but they just gave me the run-around I think they were just hoping I would give up because it is not a large sum of money so they just will not send me the authorization I wish I had read the reviews for that company before I ordered because the reviews were terrible and most of them said this company would not respond to a complaint Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because:? Yes, I did receive the product on 4/16/so that part of my complaint has been resolved but only after I contacted the manufacture and I think they had a part in getting it out to me.? I had also contacted the Illinois Attorney Generals office and found they have had numerous complaints on this company and another name they go by.As for the response they gave about no refunds and the customer agreed to it when the order was placed that is not true.? I placed the order via phone and the gentleman that took my order did not mention anything about not being able to refund or cancel the order once placed.? When I had talked to Customer Service the two ladies I spoke to kept saying it's their policy and when I went to the website I couldn't find it anyplace.? Had I been told that this was their policy I would not of placed the order and would of went else whereThe one lady has stated it's not their responsibility to tell the customer and they assume they read the policy before they place an order.? I have never had to do this with other phone orders or online orders and again I couldn't even find the policy if there is indeed one.? As for the complaint the file can be closed but I do want the complaint to be out there so that others can be aware of the practices of Compressionsale.com Sincerely, Kimberly Johnson

HELLO,? ? I UNDERSTAND THE FRUSTRATION WE MAY HAVE CAUSE TO THE CUSTOMERTHIS PRODUCT ITEM # 973PMLWWAS PLACED ON BACK ORDER DUE TO THE HOLIDAY THAT HAS PASTOUR COMPANY POLICY DOES STATE THAT OUR COMPANY HAS NO CONTROL OVER MANUFACTURE BACK ORDERSWHEN AN ITEM GOES ON BACK ORDER, WE WILL CONTACT THE CUSTOMER VIA EMAIL REGARDING THEIR ORDERIN OUR RECORD LOOKS THAT WE DID SEND THE EMAILDEPENDING ON THE CUSTOMER SOMETIMES THE EMAIL WE SEND MAY GO TO SPAM SO PLEASE ADVISE THE CUSTOMER TO CHECK THEIR SPAM FOLDERIF THEY DIDN'T RECEIVE IT WE ARE WILLING TO RESEND THE EMAIL ONCE AGAINBASE ON MY KNOWLEDGE WE ARE LOOKING TO GET THIS PRODUCT IN OUR WAREHOUSE WITHIN THE NEXT WEEKS MAYBE SOONERWHEN WE GET THIS PRODUCT WE WILL DEFIANTLY SEND IT OUT RIGHT AWAYIN OUR COMPANY WEBSITE IT ALSO STATES THAT OUR COMPANY CANNOT CANCEL ANY ORDERS THAT HAS BEEN SUBMITTED DUE TO THE HIGH VOLUME OF ORDERS THE ORDERS THAT IS PROCESS IS STREAMLINED SO YOUR ORDER WILL BE IMMEDIATELY SEND TO PROCESS AND THEN SHIPPLEASE ADVISE CUSTOMER TO REFER BACK TO THE COMPANY POLICY AND ALSO SEE SPAM FOLDER

We are not trying to make anyone pay for a mistake, if the customer did not want to pay, thats all they had to say and we would have sent the return label firstIf the customer wants a refund, they will be required to return the item on the own dime, and once we receive it we will have the order refunded

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] we were not aware that there was only a exchange or store credit the print was so small it couldnt be read also they have nothing that fits my husband there is a tab marked refund but all u get is a message that says no refund only exchange or store credit why would I want a store credit when they have nothing that fits my husband they are not an honorable company also the managers are conveniently unable to be reached isnt that convenient for them?

The item that was ordered was on a back order at the time of purchase.? We do not manufacture anything we sell on our website because we are only an authorized dealer for a number of brandsThus, we have no control over back orders and we do our best to speed up delivery for our customers When the item was no longer back ordered, we shipped the order with expedited shipping at no additional charge to the customer.? If the customer wishes, the order may be returned for store credit or exchange as per our return policy by requesting a return authorizationThe order is not eligible for a refundPlease review the return policy before requesting an authorization

The customer would have to put in a request for a return/exchange on the return policy pageIf the item is not worn or tried on the customer would have days to exchange for another item or return for store creditIf the item is tried on or worn the customer only has days from the orginal purchase date

Our return policy is outline different places on the website that give the same informationyes it does state that we can do returns within days, but it also states in the next paragraph that certain brands can not be refundedeverything is the same boldness, same font size, same everything This customer will be subject to the policy

[redacted] deemed the charge valid because we did receive the items backThe chargeback would not have been reversed otherwiseI am not sure what the customer is referring to by mailing store credit to them, but it is in our order records and can be used at any time by placing an order with one of our sales representativesA refund will not be issued because that is not an option we offer as per our return policy

This order was placed for the dynamic socks for men, we sent this customer an email confirmation of this order once it was placedIf he saw the wrong item placed why not call and change it, this order was shipped and considered completeThus leaving the customer subject to the return policy of store credit or exchange only