AL and PO Corporation

Complaint: ***
I am rejecting this response because: I had called within less than minutes and then recalled again and when I called the first time to cancel the order the gentleman would not let me so when I called back with a different number it was the same gentleman that answered the phone and he stated that the order was sent out but I had to cancel that the first time because of the fraudulent activity that your company did by taking my moneyYour merchandise is not what I want it so therefore you should have never taken my moneyYou need to make your website user friendly and not state to have a safe transaction to convert customers to *** *** and not allow them to view transactions of the merchandiseAs I stayed it several times before I was not trying to purchase anything from your site but to view the quality and size of your merchandise and to have a safe searching processYou cannot force anyone to pay for something that was not ordered or authorized that is simply against the law which is considered fraudYour merchandise is not what I wanted and neither did I purchase it and neither did I authorize it therefore I will not accept something and pay for something that was not authorized
Sincerely,
*** ***

We always have a supervisor on duty, his name is *** and the customer is more then welcomed to speak to himThis customer paid for 2-business day delivery, unfortuantly the manufacture was having some issues, so we had the order shipped at no extra charge to the customer via over night
delivery by ups ***no refund will be given for shipping

Hello, If you actually click on the free shipping in the US the shipping information does pop up which does state “Standard Saver *** FREE on orders of $or more and only $on orders under $Sent via ***.” with the following chart that pops up as wellOrder CostMethodShipping TimePriceUnder $39Standard Saver4-business days$3.95$& UpStandard Saver4-business daysFREEAnyRush3-business days$7.95AnyExpress Saver2-business days$9.95Any2nd Day Air1-business days$19.95AnyNext Day Airbusiness day$29.95*Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping

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Complaint: ***
I am rejecting this response because:The incorrect item was entered on their end for the replacement itemIt should have been closed-toe not open-toe socksI was never askedThey said it defaults to open toeI was told the exchange would be madeWhy are they suddenly deciding not to make the changeI have emails from them asking me to confirm the replacement orderI sent it to them and they said a new pair would be sentThere was NO confirmation sent to me to confirm the right replacement item was orderedAll I want is a pair of socks I can use
Sincerely,
*** ***?

Complaint: ***
I am rejecting this response because: I have already sent you the pictures of the defective stockingsYou responded to me that you had received themThis is not
furthering anythingI have sent everything to you alreadyAsking for things again and again doesn't make it differentThis is the same response I have had from you several times alreadyYou continue to ask and re-ask for information you already have then do nothing at the end of me sending things over and overNo more sendingCheck the files you already have
Sincerely,
*** ***

We do apologize, but the policy was and still is available to anyone who comes to our website, prior to them ordering, so that they will be aware of any return or refund policy before they purchasingOne January 8th, after a string of emails with your son and our returns department the final conclusion, after the request was submitted for a refund, after the policy had been agreed to, that you will take store creditWe are currently awaiting for the items to be returned so store credit can be activated on account

We have a store credit only return policy, so we can only refund the check that should never have been cashedWe do not refund any store credit that remains after a purchase is made using store creditWe do again apologize for the inconvenience on the exchange

Complaint:
I am rejecting this response because: ? the huge print that you had advertising ALL of your products, said EASY REFUND policy? I am in a long term nursing and was told by my doctor that I do not need them,, I am on a fixed income and cannot afford to throw money away? I cannot read the fine print as mvision is not good? I think that you do this to trick the very kind of clients that need your product!!
Sincerely,
Alfredo ***

Customer agreed to our policy at the time of purchase and it states that we are not responsible for incorrect orders placed by customers over the phone or website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
? ? The last part of my purchase was mailed by them on April 20, 2016, and received by me today, April 26, 2016.? ? ? As a reminder, the original order (and date paid) was March 16th.? ? I have now received everything that I ordered
Sincerely,
*** ***

I am sorry, but we can do what we can do as a company,

Anytime customer declines the store credit we can for time courtsey we are able to refund the amount for customer but we must charge a 25% restocking fee which we did refund the customer $confirmation #? ***? ? on refund is This refund will be on their statement? if
the customer wishes to cancel or return and decline refund as a 1x deal, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

The customer first requested a refund for the *** items that were delivered to themAfter learning we have a store credit only policy for *** brand items, the customer claimed they received a different item from a different brandThis mistake never happened*** orders are put together
separately from order with items from other brandsThe items are still returnable for store credit or exchange as per our return policy

The correct item was sent as that is the 3XL sizeSS-8845BL-3L can be broken down as follows:SS = Second Skin brand= Surgical Grade Closed Toe 30-mmHg Knee High Support Stockings (model number)BL = Black color3L = 3XL size?

The order has been shipped via USPS [redacted]

In the last paragraph of our return policy, it lists a number of brands that are only exchangeable. Truform and Therafirm are among those brands. If the customer does not want an exchange, we can also authorize a store credit towards a future purchase, which has already been authorized. Shipping...

charges apply to all store credit purchases and exchanges.

HELLO,   I UNDERSTAND THE FRUSTRATION WE MAY HAVE CAUSE TO THE CUSTOMER. THIS PRODUCT ITEM # 973PMLW66 WAS PLACED ON BACK ORDER DUE TO THE HOLIDAY THAT HAS PAST. OUR COMPANY POLICY DOES STATE THAT OUR COMPANY HAS NO CONTROL OVER MANUFACTURE BACK ORDERS. WHEN AN ITEM GOES ON BACK ORDER, WE...

WILL CONTACT THE CUSTOMER VIA EMAIL REGARDING THEIR ORDER. IN OUR RECORD LOOKS THAT WE DID SEND THE EMAIL. DEPENDING ON THE CUSTOMER SOMETIMES THE EMAIL WE SEND MAY GO TO SPAM SO PLEASE ADVISE THE CUSTOMER TO CHECK THEIR SPAM FOLDER. IF THEY DIDN'T RECEIVE IT WE ARE WILLING TO RESEND THE EMAIL ONCE AGAIN. BASE ON MY KNOWLEDGE WE ARE LOOKING TO GET THIS PRODUCT IN OUR WAREHOUSE WITHIN THE NEXT 2 WEEKS MAYBE SOONER. WHEN WE GET THIS PRODUCT WE WILL DEFIANTLY SEND IT OUT RIGHT AWAY. IN OUR COMPANY WEBSITE IT ALSO STATES THAT OUR COMPANY CANNOT CANCEL ANY ORDERS THAT HAS BEEN SUBMITTED DUE TO THE HIGH VOLUME OF ORDERS THE ORDERS THAT IS PROCESS IS STREAMLINED SO YOUR ORDER WILL BE IMMEDIATELY SEND TO PROCESS AND THEN SHIP. PLEASE ADVISE CUSTOMER TO REFER BACK TO THE COMPANY POLICY AND ALSO SEE SPAM FOLDER.

Initial Business Response /* (1000, 6, 2015/10/15) */
Per our policy the items which were ordered , and NOT worn you have the option for an exchange or store credit please fill out the return from located online under the return policy
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
The return policy on the site reads:
Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date.
NO WHERE does it state specific brands can't be returned. That info is disclosed to me AFTER I purchase? The site claims 180 days easy returns! what's easy about trying to figure out the company's return policy loop holes?
Final Business Response /* (4000, 10, 2015/10/15) */
Our policy states if items are worn we cannot take them back .If tried on for size we do offer the option for an exchange or store credit as we understand sometimes sizes dont work out therefore we offer the exchange or store credit option as we cannot resell worn/tried on items

Customer agreed to our terms and conditions at point of sale. The customer was certainly aware of these terms, which are also available to be viewed in a separate page on our website. Customer was given an exception and we provided the customer with refund for the amount of $29.01 less the shipping....

Transaction ID [redacted]. Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. RETURNS Please review our Return Policy, which you agree to upon making a purchase on our website. Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date. Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first 30 days of purchase. Returns received after 15 days from original purchase date will be refunded as store credit. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned. How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store credit. Note your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted]s, IL  60061. Please allow 2-3 weeks for processing. Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $3.95 HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA). FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt. The following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, CSX Sport, Zensah, McDavid. Any Activa items that worn or tried on are not exchangeable or refundable. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to order. Shipping charges are non-refundable. SHIPPING RULES & EXCEPTIONS Standard saver shipping via USPS does not include signature on delivery. If a customer needs sign on delivery confirmation, they must choose either 2nd day or next day delivery methods. If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and processing charge equal to your original order. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason, which is not in our control. Customs & duties may be collected for international orders. We are not responsible for these costs. Check with your local postal office, in regards to customs fees. SHIPPING DISCOUNTS & EXCEPTIONS Free Shipping applies to all compression stockings under a minimum amount located on our shipping information page. Items under that minimum will be charged a shipping fee as stated on the shipping information page. Please refer to the shipping information page for exact rates on domestic and international shipping. Certain heavier items (accessories) such as stocking donners and washing solution are charged shipping, which is stated in the shipping information page, product description, and on the checkout page. CANCELLATIONS When an order is submitted, your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

Complaint: [redacted]
I am rejecting this response because:I do not feel it is acceptable or fair that a business sends out faulty merchandise and expects the customer to pay shipping. I dont care if Im internatiinal or not. Thats inacceptable business practice.
Sincerely,
[redacted]