Alan J. Slobodnik, M.S.W.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I don't like dishonesty I was in fact contacted and talked with someone from Conn's on 6/16/at 12:26pm At this time I was told that they were looking for another headboard He then found one I answered different calls and was transferred to a live person who confirmed the appointment for delivery.On the 17th I received a prerecorded call that the delivery drive would be there in minutes After two hours I called them direct and asked where the driver was The driver scheduled to deliver did not have it on his truck No one called to let me know I had someone sitting there waiting.II then received a call from a driver who had my product He was very kind and let me know when he would arrive.There is a lot of confusion in Conn's organization that cause others time and money.I now have my headboard but in order to get it I had to go thru a lot of disorganization.Thanks for your help [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 10/17/15, Mrs [redacted] purchased a [redacted] Memory Foam mattress and a Serta Perfect Sleeper box spring which was scheduled for delivery on 10/18/Upon assembling the bedroom furniture; the delivery team found Mrs [redacted] received a full size mattress and a queen box springMrs [redacted] was advised to contact her sales associate regarding the incorrect size mattress and the delivery team returned the full mattress to warehouseHowever; the remaining item where signed as received in good order We spoke to the store manager who verified that there was a sales error regarding the mattress listed on Mrs [redacted] ’s invoiceThe store manager stated he attempted to correct the issue by cancelling the original invoice to include a queen mattress however; Mrs [redacted] requested to remove the mattress from her order because he was unable to guarantee a time frameTherefore; the mattress was cancelled and a credit of $was applied to her accountMrs [redacted] also requested to return the box spring but she was reminded that Conn’s has a No Return or Exchange Policy on all furniture or mattresses Although there were no issues reported with the box spring at the time of delivery; Conn’s has agreed to return the item as a gesture of goodwill and issue a credit to her account once receivedMrs [redacted] has been contacted and is aware of the approval delivery is scheduled for Saturday upon requestWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 11/20/16, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 36-month Repair Service Agreement PlanMrs [redacted] washer and dryer were delivered, and she signed acknowledging receiving them in good order on 11/25/ We researched Mrs [redacted] complaint and found that she contacted our service department on11/27/16stating her washer wobbles and shook when on the rinse cycleA service inspection was scheduled for 12/6/16; during the inspection, the technician found the legs were not touching the floor and adjusted the unit to complete repairsMrs [redacted] contacted service again on12/15/16regarding the same issue and was scheduled for12/19/During the inspection, the technician found the base shock nuts were not on the drumThe tech replaced and tightened the shock nuts to complete the repairsOur records show Mrs [redacted] contacted our service department on12/28/16stating the unit is still shaking After further review of Mrs [redacted] service needs Conn’s has agreed to issue an exchange on the washer onlyMrs [redacted] may visit her nearest Conn’s to re-select a new washer for up to $which is the original amount paid If we may be of further assistance, Mrs [redacted] may contact us at1-877-325- Kind regards, Dyeisha [redacted]

Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding account [redacted] After further review, we found that the repair service agreement (RSA) Mr [redacted] purchased on the sound bar was not credited at the time of his return We have credited the RSA and are in the process of closing the account and reversing the negative credit marks assessed on the account We ask that Mr [redacted] please allow 30-business days for the credit bureaus to update their records Conn's values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 5/30/16, Mr [redacted] purchased a [redacted] French Door refrigerator which was delivered and signed as received in good order on 6/16/16.We reached out to the Dallas warehouse and were advised that Mr*** contacted the warehouse on 7/7/stating some of his possession went missing around the same time delivery was madeThe alleged incident has been investigated by both Conn’s warehouse and [redacted] (3rp party delivery team) however; we are unable to confirm that Mr [redacted] personal items were taken by the delivery team at the time of deliveryOur delivery manager attempted to contact Mr [redacted] on 8/31/to discuss his concerns but was unsuccessful and left a voice message to return the call.If we may be of further assistance, Mr [redacted] may contact us at 1-866-765-1513Kind regards,Dyeisha [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She purchased bedroom furniture but her rails were not delivered She was informed numerous times that the rails were in the scheduled for delivery but she did not receive the item as promised; She was informed that the box springs she received for her bed was not needed for the type of bed frame purchased but was told that she could not return the items for a refund; She is requesting a $credit for the box spring and delivery experienceOur investigation reveals that: There was a system error which caused the bed rails not to be on the delivery truck during the initial delivery; Ms [redacted] was made aware by the delivery team that her rails were not in stock for immediate delivery and she would be contacted for delivery once available; Ms [redacted] received free box springs with her qualified purchased; and Although we are unable to honor Ms [redacted] ’s request for a $credit, we will issue a credit to her account for $due to the delivery delay Our records show on 11/23/17, Ms [redacted] purchased the [redacted] bedroom furniture which consist of seven pieces (headboard, footboard, rails, mirror, nightstands, and chest drawer), the [redacted] living room furniture which consist of three pieces (sofa, loveseat, and chaise) and a ), a Serta King mattressAt the time of Ms [redacted] ’s purchase, she qualified to receive a free ** laptop, *** Comfort box spring and free delivery After researching Ms [redacted] ’s complaint we found that her items were scheduled for delivery on 11/25/Upon the delivery all items were received in good order except for the bedrailsWe were able to confirm that due to a system error, Ms [redacted] ’s rails were not placed on the delivery truck with the other itemsMs [redacted] was informed by the delivery department that the rails were not in stock at the local warehouse for immediate re-delivery but she would be notified once availableOur records show Ms [redacted] ’s rails were delivered and her bed was successfully assembled on 11/28/ At this time we are unable to honor Ms [redacted] ’s request to have $deducted from her accountHowever; we will credit Ms [redacted] ’s account for $(the original cost of delivery) due to the delay with deliveryWe sincerely apologize for any inconvenience Ms [redacted] experienced during this processConn’s values Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely,Conn’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Again I the customer want my current balance as of today 4/17/Preeettttyyyyy PleeeeeaaasssseeeI have the option to payoff my bills as I see fit I want my current balance as of 4/17/ Regards,

We appreciate Ms [redacted] for bringing her concerns to our attention Ms [redacted] is not the cardholder for the purchase that she has reference in her complaint We have attempted to contact the cardholder; however, we were unsuccessful in our attemptWe will be glad to discuss this matter further if he would contact me directly [redacted] ext *** The contact information listed on the complaint belongs to a third party; therefore we are unable to release any account information at this time Kind regards, Kathryn ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) that her beds broke within a week of purchase; 2) she was informed that she needed bunkie boards but have not been able to get assistance; and 3) she continues to have issues with the unit Our investigation reveals that: 1) we issued an even exchange on both bed rails and; 2) we informed Ms [redacted] that bunkie boards could be added for additional support but they are not included with her purchase; and 3) the unit has been repaired as listed under the Terms and Conditions of the Warranty Our records show 6/5/16, Ms [redacted] elected to purchase two separate [redacted] full bedroom sets which include the headboard, footboard, rails, dresser and mirrorMs [redacted] elected to purchase a 36-month FurnitureGard Plan on her bedroom furniture We researched Ms [redacted] ’s service history and found that she contacted our Service Department on 6/7/stating the rails and slates are broke on both bed setsA service appointment was scheduled for 6/10/ During the inspection, the serviceman found the slats were broken in the center and notated the units did not have a box spring or bunkie boards for supportThe serviceman reported that he was able to add lumber to repair the center support leg, but the rails were broken beyond repairThe serviceman notated that he advised Ms [redacted] to add bunkie boards to the beds for additional supportHowever, Ms [redacted] was informed that we are unable to provide additional support for the units as it is not covered under warranty We show Ms [redacted] was approved for an even exchange on both rails which were re-delivered and assembled on 6/16/Our records show Ms [redacted] contacted service again on 6/27/stating one of the bedroom rails and slate broke againA service appointment was scheduled for 6/30/in which the serviceman found the rails and slates brokenMs [redacted] was advised that we will issue an exchange on the rails and footboard as a gesture of goodwill but was advised again to add additional supportMs [redacted] new rails and footboard was delivered and installed on 7/14/ Our records show Ms [redacted] contacted our Service Department again on 4/10/stating the rails broke again on one of the bedroom setsA service appointment was scheduled for 4/14/ During the appointment, the serviceman found that the right inside rail broke apart and the left inside rail pulled apart from the brads beyond repairThe serviceman notated that the rails will continue to break without the support of a box spring or bunkie boardsMs [redacted] was notified that her rails were approved for an exchange under the Terms and Conditions of the FurnitureGard Plan purchased as a one-time exchangeMs [redacted] new rails were delivered on 4/19/ Since the new rails were delivered, Ms [redacted] contacted us on 4/29/stating the rails broke near the headrestWe scheduled an appointment for 5/3/in which the serviceman found the top bed slate broke in halfThe serviceman added support wood and screws to complete the repairs but again suggested adding bunkie boards to give additional support Ms [redacted] has been advised on several occasions that she will need to add bunkie boards for additional support to avoid this issue Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Problem:I had previously filed a complaint against Conn's in (Case # [redacted] ) when I purchased an oven from them which they refused to returnWhen installing my oven, they broke my counter and their solution was a $reimbursement, which is when I contacted the Revdex.comA year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respondIt's been over a year now and this nightmare is still continuingI just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund Regards,

Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account We have attached a copy of his payment history for his records showing the insurance credit for $If Mr [redacted] has any additional questions he may contact our customer service helpdesk at 877-358-1252,.Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found her issue has been addressed and concerns Our records show Mrs [redacted] ’s complaint was escalated with upper management and Conn’s has agreed to honor her request for an exchange Mrs [redacted] has been contacted and made aware she is scheduled to receive her new [redacted] washer model ( [redacted] ) on 7/01/ Again, we sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Jana [redacted]

Thank you again for the opportunity to respond to Ms [redacted] 's concerns regarding her grandmother's account We are unable to discuss Ms [redacted] 's grandmother's account with anyone other than the account holder

Thank you for the opportunity to respond to Mr [redacted] 's concerns regarding collection calls he has received According to our records, the telephone number Mr [redacted] provided was linked to a Conn's account in error We have placed a cease communication on the telephone number provided.We appreciate Mr [redacted] for bringing his concerns to our attention and sincerely apologize for any inconvenience he may have experienced due to this matter Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaintWe found Mrs [redacted] ’ complaint is regarding a purchase made under a different consumerAlthough we are unable to discuss details of the account, we were able to verify there was a delay in deliveryHowever; the merchandise was delivered and signed acknowledging the items were received in good order by someone other than Mrs [redacted] the following dayDue to the delay, Conn’s will refund the account holder’s delivery fee and process the credit to their account; no further compensation will be provided If we may be of further assistance, the account holder may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: 1) that Conn’s has not repaired his desktop promptly and; 2) no one has returned his calls Our investigation reveals that: 1) Mr [redacted] was offered an exchange, but he refused 2) We confirmed a service manager representative and the manufacturer have been in contact with Mr [redacted] and a replacement model arrived on 6/14/ Our records show on 5/10/16, Mr [redacted] purchased a [redacted] 34” Curved AIO desktop with a 25-month Repair Service Agreement with Accidental Damage Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: A customer has 14-days from the date the item is received to return or exchange (computers, computer equipment, and accessories) with a 15% restocking fee If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties After researching Mr***’s complaint, we found that he contacted us on 4/28/stating his desktop displayed an error message indicating the hard drive needed to be replaced Mr [redacted] brought his computer to the store on 5/10/ Upon inspection, the service technician was unable to boot up the desktop Based on [redacted] warranty terms they require the unit to be shipped to their facility to address any service needs We show the manufacturer created an RMA for a replacement that would take up to 2-weeks for processing Mr [redacted] was made aware of the process that was taken place Due to the delay, Mr [redacted] was offered an exchange to replace his desktop, but Mr [redacted] refused since we did not have the exact model available Mr [redacted] informed us that he would wait for [redacted] to send him a replacement unit After further review, we learned that [redacted] mistakenly shipped the computer to a Conn's facility however it did not have instructions to send the computer to service, therefore, it was returned to sender We’ve contacted Mr [redacted] regarding his concerns and also spoke with [redacted] on his behalf [redacted] has shipped another computer to us for Mr [redacted] which has been received Mr [redacted] was able to pick up his new computer from his local Conn’s HomePlus on 6/16/ Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr***’s concerns regarding account [redacted] Mr [redacted] stated he began receiving collection calls when his account became past due According to our records, Mr [redacted] signed a 30-month retail installment contract on March 31, He agreed to have his minimum monthly payment due on the 15th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMr [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due date Additionally, if Mr***’s pay date has changed, he may benefit from requesting a change of his due date each monthWe ask that Mr [redacted] contact us if he would find this beneficial Although, Conn’s would refer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr***’s account Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to MrsHuff’s complaintOur records show on 3/18/16, MrsHuff purchased the Jackson Everest Sectional living room furniture which consists of four pieces (armless sofa, left sectional, right chaise and ottoman) and elected to purchase a 36-month FurnitureGard PlanMrsHuff’s furniture was delivered and received in good order on 3/19/ We researched MrsHuff’s complaint and found she contacted our service department on 8/27/stating there are rips in the left sectional of her furnitureA service appointment was scheduled for 9/10/16; during the inspection the serviceman found the chaise with a tear/hole in seat deck, armless sofa with hole in seat deck and the frame loose in the back of the left sectional with holeWe show parts were ordered through the manufacturer and shipped to MrsHuff’s residence on 9/21/Our service department attempted to contact MrsHuff on 9/27/to schedule installation date but was advised she was not available due to an emergencyMrsHuff may contact our service department at 1-855-266-at her earliest convenience to schedule a repair date Although we are unable to honor MrsHuff’s request at this time, Conn’s we will continue with any covered repairs; no credit is due If we may be of further assistance, MrsHuff may have the account holder contact us at 1-866-765- Kind regards, Dyeisha Williams

Thank you again for the opportunity to respond to [redacted] 's concerns regarding unemployment insurance We attached copies of all the signed documents with our previous responses for [redacted] 's records The General information page [redacted] attached documents the purchase of property insurance, not unemployment insurance We are unable to comply with [redacted] 's request to add unemployment insurance on the account Thank you, Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI have emailed and faxed over the bank statements showing a running balance and that was still not good enough Not sure what else they are needing considering they have all the bank statements showing a running balance showing there are no return payments They also have their own confirmation numbers from their website where you make payments This is getting out of hand and needs to be resolved ASAP! I have provided all payment records to Conns and still nothing Regards, Dustin ***