Alan J. Slobodnik, M.S.W.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, May 04, 6:PM Subject: complaint # [redacted] I do have recordings of most phone calls between me and Conn'sOnce I suspected foul business practices I started keeping records for a day in courtThere is a questionable day return policy in which employees allege contracts can't be reworkedAfter delivery of my merchandise I received a satisfaction survey in which I told the Conn's employee that I was not satisfied with the price of delivery and contractI was just beginning to suspect contract not favorable to meThis call took place in septemberWell within daysIn October I received another call where an employee mentioned the September and I proceeded to complain about the contractI am 100% disabledWhen I was able to make it to Conn's , I believe the second time, and speaking with the Supv who approved my contract and my contract complaints, and checking my credit then to see if I was actually eligible for the no interest on the tv, he would not accept payment as may confuse accounting when reworking contractThese reasons why I believe contract should be no interest, just for the tvOR ANSWER THE QUESTION: HOW MUCH AM I PAYING ADDING TV AND DRESSER TO OTHER CONTRACT? I WANT TO REQUEST WE PROCEED TO CIVIL COURT AND LET A JUDGE DECIDE THE FAIRNESS OF CONN'S BUSINESS PRACTICES Regards,

[A default letter is [redacted] here which indicates your acceptance of the business's response. If you wish, you may [redacted] it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be [redacted] to me pending the credit to my account in 7 to 10 business ***. [redacted]

Thank you for the opportunity to respond to Mr***’ additional commentsAs mentioned in our previous response, the sales representative stated Ms [redacted] was made aware prior to her purchase that the television was a “sold as is” modelMr [redacted] mentioned in a previous response that they were told the television did not have the original box, owner’s manual or accessories included prior to completing the purchase therefore; we are unable to honor Ms [redacted] ’s requestPlease be mindful that Ms [redacted] ’s television has been successfully repaired as of 7/26/and no further issue has been reportedIf Ms [redacted] is in need of further assistance, she may contact our service department at 1-855-266-We sincerely apologize for any inconvenience Ms [redacted] experienced during this processIf we may be of further assistance, Ms [redacted] may contact us at 1-866-765-Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on 10/22/14, Mrs [redacted] purchased a [redacted] French door refrigerator with a (limited 1-year manufacturer warranty) Mrs [redacted] declined to purchase any additional RSA coverage for her refrigerator Mrs [redacted] ’ signed invoice indicates at the time of purchase she acknowledged she was provided a copy of Conn’s Return and Exchange Policy which states: A consumer has 30-days from the date of purchase to return or exchange (electronics and appliances) with a required 15% restocking fee Mrs [redacted] elected to have her refrigerator delivered; we show Mrs [redacted] ’ delivery was completed on 10/23/ After researching Mrs [redacted] ’ complaint we found she contacted us on four separate occasions · On 10/24/14, Mrs [redacted] contacted us; stating a grinding noise was coming from the ice-maker We attempted to contact Mrs [redacted] to have her unit assessed but we were unable to get in contact with her, therefore the service order was cancelled · On 11/10/14, Mrs [redacted] contacted us; stating the refrigerator was not making ice A service call was scheduled through the manufacturer; during the inspection the technician found the ice maker needed to be replaced However, Mrs [redacted] refused service and her service order was cancelled · On 2/03/15, Mrs [redacted] contacted us; stating the unit was not creating ice We attempted to contact Mrs [redacted] on several occasions, but due to no response her service order was cancelled · On 3/30/15, Mrs [redacted] contacted us again; stating the refrigerator was still not producing ice A service call was scheduled through the manufacturer; during the inspection the technician found the sensor light was on indicating the water filter needed to be replaced At this time Mrs [redacted] ’ refrigerator does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer warranty As a gesture of goodwill we have created a new service order for a Conn’s technician to assess her unit; Mrs [redacted] is scheduled for 6/06/ If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I went in to exchange my bed but was told that I had to select the same bed because I could not get approved for another type of bed I selected the same bed and was then told that I would have to pay for the warranty out of pocket ($100.00) I refused to pay out of pocket for the warranty along with my regular payment ($275.00), I feel that is very unfair when their merchandise continues to break I then just gave up and told them to come and pick up the bed and give me a credit I scheduled a pick up but have not heard from anyone and I am still at an inconvenience because I then had to go to another furniture store to buy my son another bed that does not match the current dresser and end table that CONNS made me keep I am very disappointed with this service

Thank you for the opportunity to respond to Mrs***’ complaint Our records show on 10/07/16, Mrs [redacted] purchased a [redacted] side by side refrigerator with a 48-month Repair Service Agreement We were able to confirm Mrs***’ refrigerator qualified for FREE DELIVERY; therefore the cost of $was concession from her invoice at the time of purchase Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee She also signed her invoice acknowledging she was provided a copy of the Repair Service Agreement brochure and understood the coverage associated with the covered product Mrs [redacted] elected to have her refrigerator delivered; which was completed on 10/10/We researched Mrs***’ complaint and found she contacted her local Conn’s on 10/11/16; which contacted our delivery department The representative stated; Mrs***’ refrigerator was making a loud noise The representative was advised that we would need to have a technician come out and assessed the unit before we could issue an exchange On 10/14/16, a service call was created Our records indicate we have attempted on several occasions to schedule Mrs [redacted] for service to have her refrigerator assessed, however we have been unsuccessful We show as of 10/31/16, Mrs [redacted] is currently scheduled for 11/02/ Once the unit has been assessed and we have the technician’s report we will be able to determine what further action is needed At this time we are unable to honor Mrs***’ request to exchange her refrigerator If we be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Ms [redacted] concerns regarding account *** Ms [redacted] stated she paid her account balance in full; however, an additional payment posted to her account According to our records, Ms [redacted] overpaid her account on October 5, by $ A refund for the overpaid amount was processed on October 17, Due to a system error, an additional payment in the amount of $posted to Ms [redacted] account on November 7, Conn’s was in the process of refunding that payment; however, Ms [redacted] disputed the transaction with her financial institution and that payment was reversed on November 15, We have verified the system issue with Ms [redacted] webpay has been corrected and no additional payments will be debited Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter Thank you, Cheryle [redacted]

Thank you again for the opportunity to respond to Mr [redacted] 's concerns Again, As of August 12, [redacted] has not received the requested information Mr [redacted] will need to contact [redacted] to discuss the his concerns further Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Ms [redacted] concerns regarding account [redacted] [redacted] stated she is disputing the charge of the dryer on her account because it is not drying clothes and would like the dryer removed from her account [redacted] also stated she would like all delinquencies removed from her credit report According to our records, [redacted] signed a 32-month retail installment contract on February 15, This retail installment contract included a dryer as well as other furniture pieces, appliances and electronics [redacted] stated she called and reported that the dryer was not drying properly; however, there are no service calls on file for [redacted] If [redacted] would like to schedule service on the dryer she may do so by calling [redacted] to schedule a service call [redacted] stated she is disputing the cost for the dryer and would like it removed from her account The dryer is outside the return or exchange period; therefore, we are unable to remove the dryer from the account We are obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks assessed on the account due to non-payment We have attached a copy of Ms [redacted] signed retail installment contract and payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attentionThank you,Cheryle [redacted]

Thank you for the opportunity to respond to MrH [redacted] s complaintWe received Mrs [redacted] ’s complaint and found that her issue has been addressedOur records show on 1/9/16, MrsHuff- [redacted] was delivered and received a new sofaWe attempted to contact Mrs Huff- [redacted] on 1/21/ to verify if she is satisfied with her new sofa but were unsuccessful and left a voice message We sincerely apologize for any inconvenience MrsHuff- [redacted] experienced as a result of the delay If we may be of further assistance, MrsHuff- [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated he paid off his account with Conn’s in September 2014; however the account is still opened According to our records, [redacted] requested a payoff quote on September 26, The payoff quote [redacted] received stated the payoff amount was $and that payoff quote was good for ten days from the date received Conn’s did not receive the payment for the account until October 14, Since the payment was received more than ten days after the payoff quote was given, additional charges were assessed on the account which left [redacted] with an outstanding balance As of June 22, the current payoff amount on the account is $84.13; however, as a one-time offer and a goodwill gesture, we will concession the account the remaining balance and close the account [redacted] will receive a close-out letter within 30-days of the account closing We value [redacted] as a customer and appreciate him bringing his concerns to our attention Thank you,Cheryle S [redacted]

Thank you for the opportunity to respond to Mr [redacted] complaintWe researched Mr [redacted] ’s concerns and found his complaint is regarding a purchase made under a different consumer’s profileAlthough we are unable to discuss this matter with 3rd party, we will be happy to look further into this complaint and mail the account holder a letter regarding our findingsThe account holder may also contact our Customer Service department at 1-877-358-for assistance regarding this matter.Kind regards,Dyeisha W [redacted]

According to our records and recorded calls, [redacted] made several attempts to schedule a payment for $for extensions to bring her account current; however, the attempts to process the payment failed due to NSF Since [redacted] authorized the payments we are unable to refund the NSF fees she has assessed due to the payment attempts [redacted] also stated she was informed that she would be able to take advantage of the [redacted] insurance she purchased with her account [redacted] requested the paperwork so she could file a claim with the insurance company We complied with that request; however, Conn’s cannot determine if a claim will be paid by the insurance company When requested, the necessary documentation mailed to the customer in order for them to file the claim That completed information is forwarded to the insurance company for review The insurance company determines if a customer’s claim will qualify or be rejected

Thank you for the opportunity to respond to [redacted] ’ complaintWe researched [redacted] ’ complaint and found her concerns are regarding a purchase made under [redacted] Although we are unable to discuss this issue with [redacted] as she is a 3rd party representative, we did contact the account holder on 1/26/and left a voice message regarding this matterIf we may be of further assistance, the account holder may contact us directly at 1-866-765-Kind regards, Dyeisha Williams

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The issues I have is the refund processIs it business days from Decemeber 7, or when? An exact date needs to be sent to me on when I should expect this refundbusiness days is unacceptable.Secondly, I would like a letter from Conn's on their letter head in regards of the marks being removed from my credit reportThis way , when I go to review my credit report and these things have not been removed, I have proof that Conn's was suppose to remove them and take further action.They were marked on my report quickly but take longer to removeThis is unacceptable and my request needs to be met for my records Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: 1) He contacted us for repairs on his TV and had been getting the runaround receive his service, and 2) he is requesting an exchange Our investigation reveals that: 1) We attempted to locate a service provider in Mr [redacted] ’s location but was unsuccessful; and 2) Mr [redacted] was approved for an exchange under the Terms and Conditions of the manufacturer’s warranty Our records show on 2/22/17, Mr [redacted] purchased a 65” [redacted] 4k Smart TV and elected to purchase a 25-month Repair Service Agreement Plan We researched Mr [redacted] ’s complaint and found that he contacted our service department on 6/24/stating that there was a large dark line on the left side of the screenOur records show we reached out to the manufacturer in attempts to locate a service provider in Mr [redacted] ’s area but found a technician was not availableThe manufacturer approved to exchange Mr [redacted] ’s television since a provider was not available Our record show Mr [redacted] ’s new television was delivered and signed acknowledging the item was received in good order on 7/13/ We sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the service delay Conn’s values Mr [redacted] a customer and appreciates him for bringing this matter to our attention

Thank you for the opportunity to respond to [redacted] ’ additional commentsAs previously mentioned, the promotional offer [redacted] ’ received is not an offer promoted at any Conn’s location but is offered directly from the manufacturerAs listed on promotional offer [redacted] provided: Purchases made from the dealer/reseller are subject to the dealer’s/reseller’s shopping terms and restrictions and return policiesIn the event of questions regarding claims, program or policy, [redacted] will review all documentation and make the final determination of claim eligibilityAll decisions made by [redacted] and/or its agents are final [redacted] will need to contact [redacted] with any further questionsAfter further researching the promotion, we confirmed the camera [redacted] purchased retails with the manufacture for $with a $instant rebate totaling $1249; the lens [redacted] ’ purchased is not included in the offerHowever; [redacted] purchased the camera at Conn’s for $1199.99, saving more than the promotion that is offered through the manufacture If we may be of further assistance, [redacted] may contact Customer Service at [redacted] Kind regards, Jana A [redacted] Customer Relations

Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/6/and assigned ID [redacted] Regards, Conn's refuses to help me with this issueAll they do is call concerning the bill I informed them that I would not pay until they replace the products that they have damagedThey agreed to call me to set up a date to deliver the new product from the delivery departmentThe only calls that I have been getting from comes is from the collections departmentI continue to explain to them that my stove and microwave have not been replaced and no one has called me they did not give me the hundred dollars gift certificate that they said as wellI was told that they would replace the merchandise and will call me to let me knowThe person that I spoke to you said that someone put in the system that the issue was resolved and everything was okayThat statement is not true they have not replaced anything as of today October 8th

I have attached the contract and the invoice and the [redacted] Manufacturer's warranty.PLease do not hesitate to contact me with any questions via Phone at [redacted] or [redacted] , or via email.

Our records show on 4/14/14, Ms [redacted] purchased an [redacted] notebook and a month Repair Service Agreement with Accidental Damage coverage Ms [redacted] contacted our service department on 3/24/stating “the screen was coming loose from the keyboard” Ms [redacted] was advised to bring the notebook to the store for service access however the service order was cancelled on 3/30/because Ms [redacted] did not bring the notebook in for service Ms [redacted] brought the [redacted] notebook in on 3/31/15; the technician assessed the unit and found the back cover was broken as well as the bezel and hinges We contacted Ms [redacted] regarding the damage and she described the cover was opened aggressively therefore we agreed to replace the unit under the accidental damage coverage Our records show Ms [redacted] upgraded to a [redacted] notebook on 4/21/and purchased another month Repair Service Agreement with Accidental Damage coverage Ms [redacted] contacted us on 9/3/stating her notebook only work with a charger Ms [redacted] was advised to bring the notebook with all accessories to the store for service access, however, the service order was cancelled on 9/11/because Ms [redacted] did not bring the notebook in for service Although we are unable to honor Ms [redacted] request to return her notebook we are committed to repair under the warranty terms if service is needed Ms [redacted] will need to bring the notebook with all accessories to the store for further assistance In regards to Ms [redacted] account we have attached a copy of her contract which was signed at the time of the exchange Ms [redacted] new invoice totaled $1, after the replacement credit of $was applied to the invoice the remaining balance of $was added on to her current account Ms [redacted] signature acknowledges at the time she was aware Kind regards, Kathryn [redacted] Customer Relations