Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he would like a price match on his television, the insurance removed from his account and his “cash=option” reinstated According to our records, Mr [redacted] signed a 32-month retail installment contract on January 9, That contract included our 12-month no-interest financing promotion (“cash-option”) Per the terms of the “cash-option,” the “cash-option is void if the required monthly payment is not paid within days of each month’s due date or the unpaid portion of the Total Cash Option is not paid within days of the expiration date of January 9, Mr [redacted] ’s total “cash-option” price was $ This amount included $for the merchandise and $for property insurance Mr [redacted] paid a total of $on the account on or before the “cash-option” expiration date Since the “cash-option” terms were not met, the original terms and conditions found in the retail installment contract replaced the “cash-option” addendum We have included a copy of Mr [redacted] ’s payment history and signed “cash-option” addendum for his records Mr [redacted] also stated he was charged an additional $for property insurance The total amount charged for property insurance was $ Due to this being a secured retail installment contract, the merchandise must be insured with property insurance, either purchased through Conn's or provided by the customer under their own homeowner's or renter's policy until the contract is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present dateOur records do not indicate that we have received proof of insurance from Mr [redacted] He may fax a copy of his homeowner’s or renter's insurance declaration page to our insurance department at 855-593-We ask that Mr [redacted] please note his account number on the fax for faster processing Additionally, Mr [redacted] stated he inquired about a price match on his television and it was denied Our records indicate that the television Mr [redacted] purchased went on clearance Our Low Price Guarantee excludes clearance offers Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to [redacted] ***’s complaintOur records show on 6/25/14, Mrs [redacted] was approved for an exchange to re-select two furniture pieces and elected the [redacted] Reclining sofa and loveseat both with a 48-month FurnitureGard PlanMrs***’s furniture was delivery and signed acknowledging the items were received in good order on 6/29/ We researched [redacted] ***’s complaint and found they first contacted our service department on 5/20/ stating the cushion was ripped on the loveseatA service appointment was scheduled for 6/5/15, during inspection the serviceman found a large slice on the left seat casingWe order a new seat casing from the manufacturer which was shipped directly to [redacted] ***’s residence on 7/21/Mrs [redacted] was contacted on 7/24/and verified parts were received however; she declined to schedule a repair date at that time and informed the representative she was requesting an exchangeOur service department attempted to contact Mrand Mrs [redacted] to schedule a repair date again on 8/5/but was unsuccessful in their attempt therefore; the service order was cancelledOur records show on 9/9/15, Mrs [redacted] contacted our service department again stating both the sofa and loveseat cushions are sinking in, both are losing support and they could feel the frame when sitting [redacted] are currently scheduled to have a serviceman assess both units on 9/21/Once the serviceman inspects both units we can determine what further actions are required At this time we are unable to honor [redacted] request for an exchange; we will continue with any necessary repairs that are covered under the Terms and Conditions of the FurnitureGard Plan If we may be of further assistance, Mr and Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 11/11/15, Mrs [redacted] purchased a [redacted] a [redacted] plush queen mattress, [redacted] box spring, a [redacted] sofa, and a [redacted] recliner Mrs [redacted] ’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs [redacted] elected to have her items deliveredWe researched Mrs [redacted] ’s complaint and found at the time of delivery Mrs [redacted] received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled We show Mrs [redacted] received her new mattress and box spring on 11/13/in good order; however it was discovered the sofa and recliner Mrs [redacted] purchased were out of stock the items were cancelled from her invoice and a credit of $2,was applied to Mrs [redacted] ’s Conn’s accountIn regards to Mrs [redacted] returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress We also confirmed with our merchandising department who confirmed Mrs [redacted] ’s mattress does not qualify for the [redacted] Comfort Guarantee Therefore, we are unable to honor Mrs [redacted] ’s request to return or exchange her mattress If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Jana A [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mr [redacted] ’ complaintOur records show on3/23/14, Mr [redacted] purchased the [redacted] Red River living room furniture which consists of three pieces (sofa, loveseat and recliner) and elected to purchase a 48-month [redacted] PlanMr [redacted] signed his invoice acknowledging her agreed to purchase the [redacted] Plan and understood the coverage associated with his merchandiseWe researched Mr [redacted] complaint and found he contacted our service department on8/31/16stating all three furniture pieces had small tears and scratchesA service appointment was scheduled for9/2/16; during this inspection the serviceman found the sofa’s leather cracked in four different areas, several cracks and scratches on the armrest of the loveseat, a 2” split in the seam armrest of the recliner and damage on the top of the recliner from the unit hitting the wallMr [redacted] was contacted and made aware that the reported damages are not covered under the terms and Conditions of the [redacted] Plan at the time of his purchaseAt this time we are unable to honor Mr [redacted] request; based on the serviceman’s report the damages are not covered under warrantyAlthough Conn’s revised the Terms and Conditions of the [redacted] Plan in 2015, Mr [redacted] warranty was purchased on3/23/We have attached a copy of the T&C’s of the FG Plan at the time of Mr [redacted] purchase; please seeNumber 15: What Is Not Covered Letters (k, l and m)If we may be of further assistance, Mr [redacted] may contact us at1-866-765-Kind regards, Dyeisha [redacted] Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs [redacted] has stated in the complaint: 1) A few months after getting her freezer repaired the unit broke again, and no one has come out to fix it; 2) She lost all her food; and 3) She is requesting an exchange on the refrigerator Our investigation reveals that: 1) Ms [redacted] contacted us on 8/8/for repairs and technician assessed the unit on 8/17/2) We received Ms [redacted] ’s food loss on 8/21/17; we ask to allow 7-business days for processing3) Ms [redacted] ’s refrigerator was approved for an exchange on 8/21/ Our records show on 7/19/15, Ms [redacted] purchased an [redacted] refrigerator and elected to purchase a 48-month Repair Service Agreement Plan We researched Ms [redacted] ’s complaint and found that her issue has been addressedOur records show on 8/21/17, Ms [redacted] ’s refrigerator was approved for an exchange for up to $to re-select a new unitWe show Ms [redacted] re-selected a [redacted] French Door refrigerator which was delivered in good order on 8/22/ Also, we show Ms [redacted] ’s food loss claim was received on 8/21/for processingWe ask to please allow 7-business days for food claims to be processed Conn’s value Ms [redacted] as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding accounts [redacted] , [redacted] , and [redacted] Ms [redacted] stated she paid off her accounts; however, Conn’s debited payments from her account after the accounts were paid in full According to our records, Ms [redacted] spoke with one of our credit agents on August 7, She asked that payments be scheduled to process in September, October, and November of On September 2, we received payments in the mail that brought each account to a zero balance Ms [redacted] did not call back to cancel the payments she scheduled in August As of September 18, we have submitted refunds for $for account [redacted] and $for account [redacted] We ask that Ms [redacted] please allow 10-business days for processing If Ms [redacted] has not received her refund checks on or before October 7, was ask that she contact our customer service department at 877-358-so we may track the refund checks We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter We have attached copies of Ms [redacted] ’s payment histories for her recordsThank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintWe researched Mrs [redacted] ’s complaint and verified that the pillows and mattress protector was returned to Conn’s in Albuquerque, NM and Mr [redacted] ’s account has been cancelledWe forwarded Mrs [redacted] ’s complaint regarding her customer service experience to upper management for review to ensure this does not happened in the futureWe sincerely apologize for any inconvenience Mrand Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to [redacted] ***’s additional comments. Our records show on 9/21/15; the serviceman found the sofa had a large slice in the stitching, the left seat casing ripped and springs detached. The serviceman also found the loveseat left casing was ripped and the right recliner pull handle wire fraying. [redacted] ***’s was contacted and made aware that we would order the back frame and springs for the sofa as well as the seat casing on the loveseat. However; the seams splitting as a result of the unit rubbing against another object is not covered under the Terms and Conditions of the FurnitureGard Plan. On 10/6/15, the serviceman returned to [redacted] ***’s residence and was able to reinforce the frame and install new clips on the sofa. The serviceman also installed the new seat cover and right recliner pull handle on the loveseat to complete repairs. Again, at this time Mr. and Mrs. ***’s furniture does not meet the qualifications for an exchange; based on the serviceman’s report both the sofa and loveseat has been repaired up to the manufacturer’s specification. If we may be of further assistance, Mr. and Mrs. [redacted] may contact Customer Service at [redacted] . Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s compliantOur records show on 4/28/15, Mrs [redacted] purchased a [redacted] washer with a 1-year limited manufacturer’s warranty After reviewing Mrs [redacted] ’s service needs, Conn’s has agreed to issue an exchange on her washer Mrs [redacted] will be contacted by our Conn’s delivery team to schedule a date to receive her new washerWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at [redacted] .Kind regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 6/27/16, Mrs [redacted] purchased a Hewlett Packard Envy Touchsmart notebook and elected to purchase a 37-month Repair Service Agreement PlanWe researched Mrs [redacted] complaint and found she brought her notebook into service 7/23/stating the unit would not turn onMrs [redacted] notebook sent to the service center on 7/25/16; during the inspection the technician found a part was needed for repairUpon installing the part, the technician found another issue with the motherboard and had to order additional parts to complete repairsDue to the time-frame the parts would become available, Conn’s agreed to issue an even exchange on the unitMrs [redacted] was contacted and made aware that she may return to Conn’s to initiate the approved exchangeOur records show on 8/11/16, Mrs [redacted] processed her exchange and signed acknowledging she received her new unit in good orderWe sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delayIf we may be of further assistance, Mrs [redacted] may contact us at [redacted] Kind regards, Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Since Conn's has been unable to repair the refrigerator in a timely manner, they have agreed to replace it with a new comparable modelI have accepted this resolutionThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did receive the unemployment information and mailed to [redacted] and faxed to [redacted] I was told during one conversation that the paperwork was receivedThen the next conversation was told that the paperwork was not received so I mailed it yet againAll paperwork has been mailed and even faxedI have done lots of research and multiple people have stated they have had this same problemI have talked to your customer service representatives many times to no avail and is why I contacted Revdex.com Regards,

Thank you again for the opportunity to respond to Ms [redacted] 's additional concerns As stated in our previous response, we are unable to honor Mrs [redacted] ’s request to exchange her televisionMrs [redacted] has been made aware that the warranty does not coverage cracked screensHowever; Mrs [redacted] may contact our service department at 1-855-266-to get an estimated cost of repair for an out-of-pocket expense

Thank you for the opportunity to respond to Mr***’ complaintOur records show Mr [redacted] purchased a living room group with manufacturer’s warranty on 6/17/At the time of delivery all of the pieces were not available Mr [redacted] agreed to take the floor models as oppose to waiting for the product to restockThe floor models were delivered Mrs [redacted] has been contacted regarding their concerns and we have agreed to discount the floor model set that was received and refund the delivery charge We sincerely apologize to Mrand Mrs [redacted] for the experience that have had regarding their recent purchase with us If we may be of further assistance please contact us at [redacted] Kind regards, Kathryn ***

Thank you for the opportunity to respond to Mr***’s concerns regarding account [redacted] Mr [redacted] stated he paid his account balance in full, but the account remains opened According to our records, Mr [redacted] signed a 34-month promissory note and security agreement on February 21, He paid the account balance in full on March 20, Due to a system issue, Mr***’s account did not immediately close As of April 10, 2017, Mr***’s account has been closed with no late fees or delinquent credit marks Mr [redacted] will receive a close-out letter in the mail within 30-days of the account closing date Conn’s values Mr [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] stated in his complaint: The model of his washer was included in [redacted] recall; and He would like to have his washer replacedOur investigation reveals that: We have one service call on file for Mr***’s washer which was created on 9/28/ He contacted us stating his washer was shaking and would repeat itself when in spin mode We attempted to schedule Mr [redacted] for service, but he requested to have his washer exchanged Mr [redacted] was made aware that his washer did not meet the qualifications for an exchange Mr [redacted] was advised that he would need to contact [redacted] directly at 1-866-264-regarding their recall Mr [redacted] informed the representative that he had spoken with [redacted] and was offered $towards a new unit, but Mr [redacted] refused [redacted] offer We show since Mr***’s Revdex.com complaint has been filed, we attempted to contact Mr [redacted] on multiple occasions but have been unsuccessful Again, at this time we are unable to honor Mr***’s request Thank you for the opportunity to respond to Mr***’s complaint Our records show on 12/03/13, Mr [redacted] initiated an exchange an elected a [redacted] high-efficiency top load washer with a 48-month Repair Service Agreement which expires on 12/03/ Mr [redacted] elected to pick up his washer from his local warehouse in Houston, TX # Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties After researching Mr***’s complaint, we found that we have one service call regarding his [redacted] washer, which was created on 9/28/ Mr [redacted] contacted us stating his washer was shaking and repeats itself when in spin mode On 9/29/17, Mr [redacted] requested to have his washer exchanged Mr [redacted] was advised that his washer did not meet the qualifications for an exchange and we would continue with service On 10/03/17, Mr [redacted] contacted us stating his washer was part of the [redacted] recall Mr [redacted] was advised that he would need to contact [redacted] directly at 1-866-264-regarding the process of their recall Mr [redacted] was made aware that [redacted] was handling all issues with their recall Mr [redacted] informed the representative that [redacted] offered him $towards a new washer; Mr [redacted] refused [redacted] offer Since Mr [redacted] filed a Revdex.com complaint, we have made several attempts to contact him to explain the repair process for the [redacted] washer recall, but we have been unsuccessful At this time we are unable to honor Mr***’s request Mr [redacted] will need to contact our service department at 1-855-266-to have his washer assessed Conn’s values Mr [redacted] as a customer and appreciates him for bringing him concerns to our attentionSincerely, Customer Relations

Thank you for the opportunity to respond to Mr [redacted] concerns regarding account [redacted] Mr [redacted] stated he paid the account balance in full; however, the account is still opened According to our records, Mr [redacted] signed a 30-month retail installment contract on December 16, That contract included a 12-month no-interest financing promotion (Cash-option) On October 3, Mr [redacted] called our automated system and received a payoff quote of $ Mr [redacted] submitted a payment for $ on that same day Mr [redacted] stated he was not aware of the insurance on his account Due to this being a secured retail installment contract, the merchandise must be insured until the account is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy in to our insurance department to receive full credit as long as the declaration page shows coverage from the date of purchase to the present dateAdditionally, Mr [redacted] signed the General Information page explaining the insurance options on the account We are unable to reinstate the Cash-option on the account because the invoice balance was not paid in full before the Cash-option expiration date of December 16, We have attached a copy of Mr [redacted] payment history, signed retail installment contract and signed General information page regarding the insurance

We are unable to honor Ms***’ request for monetary compensation On 7/2/15, we entered a damage claim with our insurance carrier to investigate the liability Ms [redacted] was provided the carrier’s name, phone number and claims number to check on the status of her claim We have included this information below We have contacted [redacted] Services, Insurance Carrier, on her behalf and found the claim was tendered to the manufacturer; due to the product failing and the issue not being caused during delivery or installation We were advised a detailed letter was mail to Ms [redacted] on 7/13/with this information She may contact the manufacture for any additional information needed [redacted] [redacted] As a goodwill gesture Conn’s agreed to return both washer and dryer without a restocking fee on the dryer We confirmed the account was closed within business days we have attached a copy of her general loan ledger as confirmation.Kind regards,Kathryn J*** 8/3/ Complaint I had told them from the beginning that I had a bad back and that I needed a bed that would help comfort my bad backI returned to the store one week after purchase and complained that my back was hurting and that I was not getting the proper sleepThey proceeded to tell me that I had to wait days to do a bed exchangeContract was started June 22, - Therefore I am within my daysI returned two weeks prior from the last visit and complained again with the same complaint and that my work performance was not up to par due to thisI asked them to please come and pick up the bed because I do not feel comfortable having a bed that does not help my needsWe went online about the days contract to see if I could pull out of it because I was not happyIt states that I have within days to get out of my contractWe then called the Revdex.com of Colorado and New Mexico they referred me to a complaint line at Conn's so I called them and the lady that I spoke with her about how I was not happy with her or the bed and that I wanted out of the contract and just wanted to return the bedThe lady said I can self surrender the bed, but still had to pay the full amount of what I am being charged for the bedI didn't think this was right having to make me pay for something I am not comfortable with and then they said they do not take mattresses back even though it is within the daysI'm trying to get my credit back in order and I do not feel like I should have to pay these people for a bed that is causing me to have back issues and that I am not comfortable inHow do I go about getting out of this contract legally? The Revdex.com of Colorado and New Mexico said that if I didn't get anywhere with Conn's with my final complaint with them that I needed to file a complaint online with Revdex.com of Houston, TX Desired Resolution Immediate cancellation of contract Consumer Business Dialog

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 6/23/14, Mr [redacted] purchased a [redacted] High Efficiency washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Mrs [redacted] complaint and found she first contacted our service department on 6/24/stating the washer is loud, shaking and displays an error code when it’s on the spin cycle Mr [redacted] was contacted on 6/26/to schedule a service appointment however; during the conve***tion he informed the service representative that the unit was working and no longer needed service therefore the service order was cancelledWe show a second service call was received on 8/3/15, stating the washer is unbalancedA service appointment was scheduled for 8/5/15; during inspection the technician found the washer was not balanced properly and parts were needed to complete repairsAfter reviewing the technician’s findings it was determined the washer was uneconomical to repair therefore; Conn’s agreed to exchange the washer under the Terms and Conditions of the Repair Service Agreement Mr [redacted] was contacted on 8/6/ and made aware that he could visit his local Conn’s to initiate the exchange At this time we are unable to honor Mrs [redacted] request to receive a full refund for the [redacted] PlanAs listed under the Terms and Conditions of the [redacted] Kind regards, Dyeisha [redacted]

Thank you again for the opportunity to respond to [redacted] 's concerns regarding account [redacted] Again, we are unable to reinstate the "cash-option" and close the account because the invoice balance was not paid in full before the "cash-option" expiration date of November 16, 2014. We attached the signed retail installment contract and the "cash-option" acknowledgement page with our previous response. Once again, we value [redacted] as a customer and appreciate her for bringing her concerns to our attention.