Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMr [redacted] has stated in the complaint: 1) He immediately contact us to request an exchange on his refrigerator due to issue with drawer and water liner but was told would have to pay 15% restocking fee; 2) He has been getting the runaround regarding a resolution; and 3) He is requesting an exchange Our investigation reveals that: 1) Mrs [redacted] contact us two days after delivery requesting to return to unit due to defect and was advised that the unit would have to be inspected before a return/exchange can be authorized; 2) We have remained in contact with Mr [redacted] regarding service for his refrigerator; and 3) Mr [redacted] ’s refrigerator does not meet the qualification for an exchange at this time Our records show on 8/5/17, Mr [redacted] purchased a [redacted] side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement PlanWe show Mr [redacted] received free delivery with his qualified purchased and his item was scheduled for delivery on 8/6/ We researched Mr [redacted] ’s complaint and found that upon delivery a small dent was found on the side of the refrigerator Mr [redacted] was offered and accepted a 10% concession on the unit Mr [redacted] signed his delivery ticket acknowledging that the item was inspected and received in good order Our records show Mrs [redacted] contacted our customer service department on 8/8/requesting to return the refrigerator stating that the drawers do not function properly and the water line is loudMrs [redacted] was informed that she would need to contact our service department to have the unit inspected before an exchange can be approved without the required 15% restocking fee We show Mr [redacted] contacted our service department on 8/11/to have the unit inspectedA service appointment was originally scheduled for 8/18/however; Mrs [redacted] requested to re-schedule for 8/21/During the inspection, the technician found the water line was functioning normally, but the drawers were a little hard to pull Although drawers are considered a cosmetic issue, we agreed to order parts to complete minor repairsOnce we have received the parts, Mr [redacted] will be contacted to schedule installation However, Mr [redacted] ’s refrigerator does not meet the qualifications for an exchange at this time Conn’s value Mr [redacted] as a customer and appreciates him for bringing this matter to our attention

Thank you for the opportunity to respond to [redacted] additional comments As listed in Conn’s Return & Exchange Policy – No Returns/Exchange on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect [redacted] See exclusion below If your product fails while under manufacturer’s warranty, Conn’s Factory Authorized Service will repair your product according to these warranties Since [redacted] last response an exchange was approved on 11/30/15; she was issued a credit up to the original amount paid which was $1,to re-select a new mattress and box spring [redacted] exchange was submitted and approved under the Terms and Conditions of the manufacturer’s warranty which only covers the replacement/exchange of the product(s) and not a refund; no Furnituregard coverage was purchased through Conn’s to initiate a refundAt this time we are unable to honor [redacted] request to refund/credit her account; [redacted] exchange is still valid through 1/14/ [redacted] may visit her nearest Conn’s location to initiate her exchange and schedule delivery If [redacted] has any further questions or concerns regarding her warranty coverage; she may contact [redacted] directly at 1-888-557-3782.If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358-1252.Kind regards,Jana A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My credit is monitored daily by [redacted] and properly shows that an account was opened with Conn's in May On June 4th and June 5th Conn's properly reported information on my new account to [redacted] and [redacted] However a separate and new inquiry was placed on my credit on June 15, without my knowledge or authorizationI have confirmed this unauthorized inquiry with [redacted] and have been made aware that it, along with future unauthorized inquiries by Conn's Corp will negatively impact my credit scoreThis specific inquiry, dated July 15, needs to be removed immediately and all future unauthorized inquiries must cease Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Yes a credit was issued, however it was not an even exchange, and still not completeThe only refrigerator offered to me similar was over $3,not to include the extended warranty As stated prior, we were forced to pay the difference and purchase a new service warranty, thru finance, because the model was no longer being sold The term 'value' customer is loosely fit As it has taken over almost two months to complete an exchange, then the refrigerator that was delivered (Nearly $at this point) is damaged and a service tech was scheduled to be sent out to repair the damaged handlesI'm a commercial truck driver with two little ones at homeI need a proper working refrigerator to perform at the standard and price I paid forThe term 'Valued' customer does not fit Only customer for the time being Regards,

Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/6/6:02:PM and assigned ID [redacted] Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms [redacted] has regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] stated in her complaint that: she overpaid her account; and she would like the refund expeditedOur investigation reveals that: Ms [redacted] ’s paid her account balance in full on July 15, the payment was processed for $1205.06; however, Ms [redacted] states the check was for $1502.00; we asked Ms [redacted] to provide a copy of the check so we may research the matter furtherAccording to our records, Ms [redacted] made a payment in the amount of $on July 15, Ms [redacted] stated the payment amount was $ We asked Ms [redacted] to fax over a copy of the canceled check so we may research her concerns further Ms [redacted] faxed over a copy of the check on August 16, and it is currently under review We ask that Ms [redacted] please allow additional time for researchConn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Ms [redacted] ’ concerns regarding a delivery fee Ms [redacted] stated she saw an advertisement for free delivery; however, she was charged for delivery Conn’s would like to thank Ms [redacted] for bringing this matter to our attention It has been corrected and we have refunded Ms [redacted] delivery fee of $plus tax Ms [redacted] will receive her refund check in the mail within 7- business days Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matterThank you,Cheryle [redacted]

Thank you for the opportunity to respond to MrsJanowski’s complaintOur records show on 11/12/16, MrsJanowski purchased a [redacted] and elected to purchase a 24-month Repair Service Agreement PlanWe show MrsJanowski received free delivery with her qualified purchase and her refrigerator was received in good order on 11/22/As listed under our shipping information; “Conn’s Next Day Delivery is limited to delivery within Conn's Next Day Delivery zonesNext Day Delivery is subject to availability and is not available on select days in Alexandria; Jackson; Knoxville; Lubbock; Monroe; Nashville; Odessa; Shreveport; Yuma; CO; GA; SC and OK markets”We researched MrsJanowski’s service history and found that she contacted us on 11/25/stating her refrigerator was not cooling and not dispensing iceWe did not have a technician in MrsJanowski’s area which caused a delay scheduling her initial appointmentHowever; we were able to locate a 3rd party certified technician who assessed MrsJanowski refrigerator on 12/7/16; during the inspection, the technician found parts were needed to complete repairsAfter further review of MrsJanowski’s service needs, Conn’s has agreed to issue an even exchange on her refrigeratorOur records show MrsJanowski’s new unit is currently scheduled for delivery on 12/11/We sincerely apologize for any inconvenience MrsJanowski experienced as a result of the service delayAt this time we are unable to honor MrsJanowski’s request to receive a free 32” TV; the promotional offer was for either free delivery or 32” TV and MrsJanowski was able to take advantage of Conn’s free deliveryIf we may be of further assistance, MrsJanowski may contact us at 1-866-765- Kind regards, Dyeisha [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint for the meantime for the following reasons:First and foremost, we are awaiting proof from Cheryle with Conns corporate center that the charge offs have been removed from the three credit bureaus before we will agree to any payoff or can accept this response We are also awaiting some sort of resolution from Conns upper management to rectify the fact that we have spent numerous hours online, on the phone with Conns, in addition to an hour with our attorney, the Revdex.com, the attorney generals office, the credit bureaus, not to mention driving to the storefront times, the cost associated with lost time, miles and the headache attempting to pay off and close our account when Conns internal departments and lack of training were at fault for this matterWe were just trying to pay off our accountWe also have had to deal with their internal collections department as well as the 3rd party collection departments' harassing phone calls at all hours of the day as well as while we were on vacationAs two self employed individuals ourselves, we understand that making the customer happy and owning up to ones mistakes is how a successful business should be runWhen mistakes occur, we, as small business owners ourselves, go above and beyond to do what we can to rectify the situation and make it right, and feel that a large company that has been around for so many years and brings in as much revenue (as mentioned in the response) would recognize that their unfair/illegal credit reporting actions were not right and expect they would offer some reasonable resolution as an apology to maintain return customers and their reputation without us having to askPrior to this very small loan, we spent nearly $on furniture from them! [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] & [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Though it is poor customer service to have a family wait approximately days without a fridge before approving a new one when the customer has purchased the extended warranty and the product was deemed unrepairable

Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on9/15/15, Mr [redacted] purchased the [redacted] Grey livingroom furniture which consists of three pieces (sofa, chaise and swivel chair) that comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s We researched Mr [redacted] ’s service history and found he contacted us on7/7/regarding repair needs on all furniture piecesA service appointment was scheduled for7/16/16; during the inspection the serviceman found the back board on the sofa had broken and the cushion cores were flat, the cushion core on the chaise defective and seat cushion on the swivel chair saggingThe serviceman ordered the parts for all units which were delivered to Mr [redacted] ’s residence on8/4/Mr [redacted] ’s appointment was scheduled for8/19/16; the serviceman was able to replace the cushion core on chaise and sofa but notated the structure broke on the sofa and additional parts were needed The serviceman also notated that the chair needed additional webbing to correct the saggingThe manufacturer approved an exchange on the sofa and the serviceman was advised to continue with repair needs on the chairWe show Mr [redacted] ’s sofa was originally scheduled for delivery on9/1/16but he refused to return the old unit upon delivery therefore; the delivery team did not deliver his new sofa Mr [redacted] was re-scheduled 9/6/16and he was made aware that the old sofa would need to be returned to receive the new sofaWe show Mr [redacted] swivel chair was repaired on 9/16/up to the manufacturers’ specifications At this time we are unable to honor Mr [redacted] ’s request; his furniture is covered under the T&C’s of the manufacturer’s warrantyMr [redacted] ’s chaise has been repaired as of8/19/16, his sofa was replaced on 9/6/16and the repairs to his chair was completed on9/16/ If we may be of further assistance, Mr [redacted] may contact us at 1-866-765- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding her account Ms [redacted] stated she was supposed to have no-interest financing for a year, and she was not aware she had insurance on her account She would like the interest and the insurance removed from the account According to our records, Ms [redacted] signed a 30-month retail installment contract on July 22, This contract included our 12-month no-interest financing promotion (“Cash-option.”) The “Same as Cash” credit offer is withdrawn on a date being the earlier of the failure to make required minimum payments within days of the scheduled due date or twelve months from the date of purchaseThe “Cash-option was void due to payments not being made timely on the account Ms [redacted] stated she sent extra money and not just her minimum monthly payment Ms [redacted] made payments that exceeded her minimum monthly payment due in August, September, October and November of In December of 2014, Ms [redacted] made the minimum monthly payment of $ We did not receive any additional payments on the account until May The amount Ms [redacted] paid over her minimum monthly payments for the four months put the account in a paid ahead status which brought the account current until April 27, Ms [redacted] also stated she was not aware she had insurance on the account and would like it removed This contract includes property insurance Due to this being a secured retail installment contract, the merchandise must be insured until the account is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy in to our insurance department to receive full credit as long as the declaration page shows coverage from the date of purchase to the present dateAdditionally, Ms [redacted] ’s signed the General information page and the Freedom to choose page regarding the insurance If Ms [redacted] would like to remove the property insurance from the account, she may fax or email a copy of her homeowner’s or renter’s insurance declaration page We ask that she note the account number on the document to prevent processing delays We have included a copy of Ms [redacted] ’s payment history, signed retail installment contract, “cash-option” acknowledgement page, Freedom to choose page and general information page regarding the property insurance for her records We are unable to honor Ms [redacted] ’s request to reinstate the “cash-option”; however, she may receive credit for the property insurance once she submits her declaration page We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again, Conn refuses to address my points of contention It isn't reasonable to have a delivery two weeks early, nor to receive four deliveries instead of one, and to sit on the floor for two weeks because of their actions Not too mention the unreasonable number of phone calls to and from this highly unorganized company with poor customer serviceI have not been compensated appropriatelyMy time missed from work was due to their actions and or nonactions Regards,

Thank you for the opportunity to respond to Mr***’s complaintWe researched Mr***’s complaint and found that his issue has been addressedOur records show we re-delivered Mr***’s new recliner in good order on 12/30/We appreciate Mr [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this processIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations

Thank you for the opportunity to respond to [redacted] ’ complaintOur records show on 2/24/15, [redacted] purchased the [redacted] Cream living set which consist of three pieces (sofa, right chaise and ottoman) and elected to purchase a 48-month FurnitureGard Plan [redacted] ’ signed her invoice acknowledging she received at copy of the FurnitureGard Plan and understood the coverage associated with the covered products We researched [redacted] complaint and found she contacted our service department on 6/10/ stating she needed her sofa and ottoman cleaned due to urine and juice stains A service appointment was scheduled for 6/30/15; during inspection the serviceman found a number of permanent setting stains that are beyond spot cleaning [redacted] ’ was contacted by our Furniture Claim specialist and advised that based on the photos provided during inspection; the accumulation of stains and the overall extraction cleaning is not covered under the Terms and Conditions of the manufacturer’s warranty or FurnitureGard Plan We contacted the sales associate in regards to [redacted] ’ claim regarding her warranty coverage The sales associate stated he explained to [redacted] during her initial purchase that the warranty covers spot cleaning and provided her a copy of the FurnitureGard PlanWe also spoke with both the store manager and assistant manager who stated they spoke to [redacted] and provided her the same information regarding her warranty coverage At this time we are unable to honor [redacted] ’ request; Conn’s has a No Return or Exchange Policy on all furnitureBased on the serviceman’s report and photos provided, the damages are not covered under the Terms and Conditions of the manufacture or FurnitureGard Plan If we may be of further assistance, [redacted] may contact our customer service department at [redacted] Kind regards,Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 1/28/14, Mr [redacted] purchased the [redacted] living room furniture which consists of two pieces (sofa and loveseat) and elected to purchase a 48-month FurnitureGard PlanMr [redacted] ’s furniture was pickup from our [redacted] warehouse on 2/1/and signed as received in good order.The furniture set that was purchased on 3/2/was brown in color and not putty as shown in the pictures that we have attached.We reviewed Mrs [redacted] ’s complaint and found she first contacted our service department on 8/18/(over a year) stating the thread is unraveling on both the sofa and loveseatA service appointment was scheduled for 9/12/15; during the inspection the serviceman found both the sofa and loveseat with scuff marks on the back upper corner where the unit is hitting the wallThe serviceman also found unraveling thread on the back lower arm of the sofa and was able to clip the trading to complete repairsAfter reviewing the serviceman’s finding and photo’s provide; the back cover on both the sofa and loveseat displays signs of the back rubbing against another object which is not covered under the Terms and Conditions of the FurnitureGard PlanWe show Mrs [redacted] contacted our service department again on9/24/for spot cleaning on both the sofa and loveseat which is currently scheduled for 10/17/15.Although Mrs [redacted] ’s furniture does not meet the qualifications for an exchange at this time; we will continue with any covered repairs.We have also forwarded this complaint to our Furniture Specialist to address the issue regarding the serviceman who assessed Mrs [redacted] ’s furniture We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process.If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] .Kind regards,Dyeisha W [redacted]

RevDex.com: This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/6/2017 and assigned ID [redacted] . Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank U, for u help we got a new TV

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I have seen the response and I actually am ok with the response but did want to point out and make sure that the Revdex.com and others know that they are liars and screw over people.I have attached my documentation that was given to me the clearly list the interest as percent on page 5.I then called and was told there was a charge on the phone and I had to go to the storei took of my job to go the the store and was told they could not help me after an hourthen I call and they say they will remove the fee and my balance will be zerothat is fine and I am happy with thatBut the hoops I had to go through and being told I had to go to the store is not cool.Not a place I will ever do business with or recommend that any does business withThey know how the do business and how it is not like other business like home depot or lowes where this would never happenJust in the time it takes to do business with themHours to purchase, return and resolveHours.Thanks for your help and I will consider this matter closed with great protest on how this business operates Regards,