Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to MsHoliday’s concerns regarding receiving flyersMsHoliday stated she no longer wishes to receive promotional offers from Conn’s We have removed MsHoliday’s information from our promotional offers Please note, MsHoliday may receive a promotional offer within the next 14-days as some offers may have already been sent We ask that MsHoliday please ignore any offers she may receive in that time Conn’s appreciates MsHoliday for bringing her concerns to our attention

Thank you for the opportunity to respond to [redacted] complaint Our records show on 7/12/15, [redacted] purchased a [redacted] high-efficiency washer and electric dryer which came with a limited 1-year manufacturer warranty on both appliances; no additional RSA coverage was purchased through Conn’sWe researched [redacted] complaint and found he contacted us on 8/21/(38-days) after receiving delivery; stating the washer was not functioning properly We confirmed the manufacturer authorized a [redacted] provider to pick up his washer for repairs Any additional questions or concerns regarding warranty coverage [redacted] will need to contact [redacted] (the manufacturer) directly at 1-800-726- If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Jana A [redacted] Customer Relations 9/7/ Complaint I WALK WITH CANEI WENT IN STORE 7-29-TOLD SALESMAN I AM DISABLED, HAVE BAD BACK AND KNEESI WANT A LIFT CHAIR TO HELP WITH GETTING UPI SIT IN SEVERAL AND PICKED ONE OUTDELIVERED ON 7-30-I FELL ASLEEP IN CHAIR 7-31-WOKE UP AND BACK WAS HURTING REAL BADI FOUND THE CHAIR HAD A BOARD ACROSS THE INSIDE OF CHAIR RIGHT ACROSS WHERE THE CRACK OF MY BACK ISI IMMEDIATELY CALLED STORE SALESMAN, HE COULD NOT HELP, FOR ME TO CALL CUST SERVICECONNS SENT SOMEONE OUT 8-3-INSPECTED CHAIR, CALLED THEIR SUPVSUPV TOLD ME ON PHONE, THAT IS THE WAY CHAIR IS MADE AND I JUST HAD TO KEEP IT DUE TO THEIR NO RETURN POLICYI TOOK PICTURES, WENT BACK TO STORETHE CHAIR I PICKED OUT IN STORE IS DIFFERENT THAN THE ONE THEY DEL MEIT IS DIFFERENT COLOR, NO BOARD ACROSS BACK AND DIFFERENT ADJ CONTROLLERI HAVE CALLED AND TALKED TO CUST SER, BILLING COLLECTIONS, CREDIT SOLUTIONS, CORPORATE CUST SERI HAVE TALKED TO OVER PEOPLE BUT THE CHAIR IS STILL TAKING UP SPACE IN MY LIVING ROOMI AM PHYSICALLY UNABLE AND HAVE NO WAY TO RETURN CHAIR Desired Resolution RETURN CHAIR AND CANCEL MY TRANSACTION DUE TO THIS IS NOT THE CHAIR I ORDERED AND HAS NUMEROUS DEFECTS! Consumer Business Dialog

Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/14/and assigned ID [redacted] Regards,

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she had and extension on her account giving her the impression she was excused for that payment She stated she received a credit mark due to the extension According to our records, Ms [redacted] signed a 32-month retail installment contract on April 12, agreeing to the minimum monthly payment to be due on the 20th of each month When an extension is processed, the payment is not excused; it is moved to the end of the retail installment contract The credit mark was assessed on the account prior to the extensions processed to bring the account current As a one-time offer and a goodwill gesture, we have removed the 30-day credit mark We ask that Ms [redacted] please allow the credit bureaus 30-days to update their records We have attached a copy of Ms [redacted] ’s payment history for her records as proof that the credit mark has been removed We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle S [redacted]

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated her name was spelled incorrectly on her account and she would like it corrected According to our records, Ms [redacted] signed a 34-month retail installment contract on November 27, That contract had her first name spelled [redacted] instead of [redacted] On January 5, Ms [redacted] contacted us regarding the error and a name correction request was processed As of January 14, the correction has been processed and the spelling of Ms [redacted] ’s name has been corrected Ms [redacted] will receive a new payment booklet in the mail with the correct spelling within 10-business days We have attached a copy of her payment history as verification that the corrections have been made Conn’s values Ms [redacted] as a customer and we apologize for any inconvenience she may have experienced due to this matter Thank you,Cheryle [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Conn’s employee, Dyeisha W [redacted] , reply to my complaint about the poor service in fixing our [redacted] Top Loading Washer is fairly stated What Ms Dyeisha W [redacted] failed to state is the hours and many telephone calls it took to get the job done in a timely fashion In review, the call went out to Conn’s for a service on July 28thThe Service Tech showed up as scheduled on Wednesday August 5thService Tech [redacted] did advise that parts had to be orders And yes Conn’s did complete the repairs on Wednesday August 12th What Conn’s has failed to state is : Service Tech [redacted] stated he would be on vacation the week of August thru August Conn’s order the repair parts on August 10th, 5-days after Service Tech [redacted] schedule call on August 5th Conn’s advised me [redacted] that the ordered repair parts would not be available until Monday August (August 17th is the scheduled return from vacation date of Service Tech [redacted] )A Service appointment would be schedule and repairs to the [redacted] washer would be completed at that time Conn’s failed to state that after many phone calls and e-mails to Conn’s Service (800) 266-6349, and telephone calls to Conn’s Corp office in the [redacted] we got action The repair parts came in and the [redacted] washer was repaired on August 12th Therefore there is no need to contact Conn’s as the [redacted] Washer is operating as designed Conn’s advise that they would call back, I’m still waiting for that call back telephone call Conn’s Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) that the items she purchased were not setup during delivery; 2) the door handles on her refrigerator was improperly installed; 3) she did not receive her rug and had requested to have the item canceled; and 4) she is requesting a refund for her entire purchase Our investigation reveals that: 1) Ms [redacted] did not elect to purchase Conn’s assembly for her itemsConn’s delivery includes basic unpacking and setup service; additional charges may apply to assemble and install same items2) We have no records showing that Ms [redacted] has contacted us regarding issues with her refrigerator3) We have canceled the rug from Ms***’s invoice as requested and a credit of $has been applied to her account4) Ms [redacted] has 30-days from the date of purchase to return or exchange any electronics or appliances with a 15% restocking fee as long as they are in new condition However; we have no return or exchange on all furniture Our records show on 5/27/17, Ms [redacted] purchased a [redacted] side-by-side refrigerator, [redacted] **” curved TV, [redacted] curved soundbar, two large mounts, a chocolate zigzag rug, a Z-line chair and desk, and a [redacted] 65” fireplace consoleMs [redacted] did not elect to purchase Conn’s optional assembly and installation services at the time of purchase We researched Ms***’s complaint and found that her items were scheduled for delivery on 5/30/During the delivery, Ms***’s refrigerator was installed, but the remaining items were placed in a secure location for self-assembly and installationWe show Ms [redacted] signed her delivery ticket acknowledging that she received her items in good order Our records show Ms [redacted] later contacted us that same day stating she did not receive her rug at the time of deliveryWe were able to verify that the rug was not received and Ms [redacted] has informed that we could re-delivery the item on 6/6/ Ms [redacted] requested to pick up the rug from her local Conn’s instead of waiting for delivery We show there was a system error which caused a delay when Ms [redacted] attempted to pick up the rugTherefore, she requested to cancel the item from her invoice As requested, the rug has been canceled from the invoice, and credit has been submitted to Ms***’s accountWe sincerely apologize for any inconvenience Ms [redacted] may have experienced during this process Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint At this point it is obviously seen here that Conn's is making a point to not take care of this matter all of these documents are just standard documents and none of these support anything! There delivery guy took a picture of the dishwasher that was delivered that sat in my kitchen at the time I was on the phone with his manager that told me he was going to take care of this whole situation who has just pawned it off on to other people who in return everyone else has done the same thing and no one has DONE ANYTHING TO RESOLVE IT AND STILL HASN'T! a serial number on the dishwasher isn't going to verify that it was brought out to my house in new or used conditionIf you get online and [redacted] and Revdex.com and look at your complaints I am not the only one dealing with these types of problems and Conn's refuses to handle their customer service issues.Secondly, why would we waste another day of a works pay to sit here and wait a Conn's to send another service tech out to look at this dishwasher after we have already called [redacted] ourselves! I am not sure where you are getting your information from and I am not seeing any documents attached here eitherAs far as the stove range goes it was the first VIABLE COMPLAINT made with Brian the day after delivery of all three pieces we purchased and if it wasn't a VIABLE COMPLAINT we wouldn't have received a credit on the price of it! This company really has a lot of work to do and the CUSTOMER SERVICE HAS THE MOST IMPROVEMENTThis is the last opportunity honor us to exchange this dishwasher immediately or else I am going to take this to the next level, because I WILL NOT PAY FOR A USED NOT PROPERLY FUNCTIONING DISHASHER THAT I AM BEING CHARGED A NEW FULL PRICE FOR!!! I have went above and beyond, I have been kind and patiently waited for this ridiculous company to handle my situation in a fair professional manner and now its the end of the strawIt just amazes me that a NEW COMPANY in the area would stoop this low and risk this negative publicity for something this small with someone hey have no idea who I am or know in this townA company should never be willing to not solve their customer complaints to a positive outcome for all their customers not matter the circumstances, because their customers are the life of their businessThis is a statement I always train my employees with and we have always been successful company!We strive to go above and beyond to please our customers and I guess I feel that I should get the same treatment wherever I go.I look forward to Conn's response Regards, [redacted] 9/28/ Complaint My grandmother called in to Conn's on August 3rd, to make a payment to her accountThe representative she spoke to somehow accessed my account, which is under a different name and accounts numbers, and made an unauthorized payment to my accounts with her credit card numberThe representative also set up automatic payments to my account using her debit cardSince then, she has been getting harassing collection calls every day because the payments have been getting applied to the wrong accountShe has also gotten charged late fees by the companyConn's has so far been unable to correct the issue and hasn't given an explanation as to how she was able to call in and access my account over the phone when my grandmother didn't have my account numbers Desired Resolution I would like the payments that were applied to my accounts on 8/and 9/in the amounts of $and $58.93, respectively, credited to her account so her account can be brought current and she will stop receiving collection callsShe also needs to be credited back for any late fees incurred Consumer Business Dialog

Thank you for the opportunity to respond to Mr***’s concerns regarding account [redacted] Mr [redacted] stated he did not authorize the credit application to be processed and all his payments have been on time and he would like the credit mark removed According to our records, Mr*** signed a 32-month retail installment contract on January 17, He agreed to have his minimum monthly payment due on the 20th of each month Mr [redacted] made his May 20, payment on June 22, causing a 30-day credit mark to be assessed on the account We have included a copy of Mr***’s payment history for his records Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to payments not being made timely Mr [redacted] also stated he did not authorize the credit application to be processed in July That application has been canceled and as a gesture of goodwill, we have removed the inquiry We ask that Mr [redacted] please allow 30-days for the credit bureaus to update their records Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]

Than you again for the opportunity to respond to Mr [redacted] 's concerns regarding account *** Conn's is unable to reimburse any NSF fees charged by Mr [redacted] 's financial institution, as Mr [redacted] authorized the payments posted to his account Mr [redacted] 's next payment due date is January 14, Again we value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she paid her account balance in full, but the account remains open and has reported to her credit According to our records, [redacted] signed a 30-month retail installment contract on May 22, That contract included our 6-month no-interest financing promotion (“cash-option”) She contacted us on August 27, and received a payoff quote of $ She scheduled that payment; however, the account did not close [redacted] made a payment of $on August 20, but that payment was returned by her financial institution on August 28, causing the account to remain open [redacted] contacted us on August 19, and we agreed to reinstate the “cash-option,” close the account, reverse the credit marks and refund any over payment amount that is due We ask that [redacted] please allow 10-business days for processing and allow the credit bureaus 30-days to update their records Conn’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs [redacted] has stated in the complaint: 1) She contacted us for repairs on her refrigerator in November of 2016, and her unit has still not been repaired; 2) She contacted us in January of and was informed that her warranty expired, and she would have to pay to unit fixed; 3) She is requesting to have her refrigerator repaired Our investigation reveals that: 1) We attempted to contact Ms [redacted] on several occasions to install parts that were ordered to repair the refrigerator; 2) Ms [redacted] contacted us in February to continue with repairs and was informed that her warranty expired, and she would be responsible for any out-of-pocket expense; and 3) We are unable to honor Ms [redacted] ’s request We researched Ms [redacted] ’s complaint and found that she was approved for an exchange on her refrigerator on 12/11/and re-selected an [redacted] Door refrigerator which comes with a 1-year limited manufacturer’s warrantyMs [redacted] did not elect to purchase additional coverage with Conn’s After further review of Ms [redacted] ’s service history, we found that she contacted us for service on her [redacted] refrigerator on 11/9/(before the warranty cancellation) stating the unit was making a loud noise and the motor stops when the door opensA service appointment was scheduled for 11/14/During the inspection, the technician reported that no problem was found and the refrigerator was working up to manufacturer’s specifications We show Ms [redacted] contacted us the following day 11/15/stating that when the technician was at her residence the refrigerator was not making noiseHowever; the unit is now making a loud noiseA new service order was created to order parts for the refrigeratorOnce we received the parts, Ms [redacted] was scheduled for 12/13/Upon installation, the technician found that the incorrect parts were received and submitted a new part order to the manufacturer to complete repairsOur records show there was a delay receiving the parts from the manufacturer, therefore, we submitted a request to have the unit exchanged due to the delayHowever; the manufacturer denied the exchange request, and we were advised to continue with repair needsWe show the parts were received from the manufacturer on 1/11/and we attempted to contact Ms [redacted] on several occasion to schedule installationHowever; due to no contact Ms [redacted] ’s service order was canceled, and the parts were shipped back to the manufacturer Our records show Ms [redacted] did not contact us again until 2/27/Ms [redacted] was informed that her service order was canceled due to no contact when attempting to schedule installationMs [redacted] was also informed that her refrigerator is no longer covered under the manufacturer’s warranty and any additional repair needs will be an opocket expenseHowever; she declined to setup an appointment We show Ms [redacted] contacted us again on 7/18/stating that her refrigerator is not cooling and requested to have unit service since repairs were not previously completeMs [redacted] was again informed that we could service the unit, but it would be an out-of-pocket expense since her unit is no longer covered under warrantyHowever; Ms [redacted] again declined to schedule a service appointment At this time we are unable to honor Ms [redacted] ’s request to continue with repairs at no costWe attempted to contact Ms [redacted] on several occasions to complete repairs while the unit was covered under warranty but was unsuccessful Conn’s value Ms [redacted] as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Mrs [redacted] ’s concerns regarding account [redacted] Mrs [redacted] stated she would like her “cash-option” reinstated According to our records, Mrs [redacted] signed a 24-month retail installment contract on September 5, That contract included our 12-month no-interest financing promotion (“cash-option”) Per the terms of the “cash-option,” the “cash-option” is void if the required monthly payment is not paid within days of each month’s due date or the unpaid portion of the total cash option price is not paid within days of the “cash-option” expiration date of September 5, We have attached copies of Mrs [redacted] signed retail installment contract, signed “cash-option” acknowledgment page and payment history for her records Conn’s is unable to reinstate Mrs [redacted] ’s “cash-option” due to payments not being made timely one the account and the unpaid portion of the total “cash-option” was not paid by the expiration date Mrs [redacted] also stated she requested a due date change in August According to our records, Mrs [redacted] ’s husband contacted us on September 15, The agent offered a goodwill due date change at that time She informed him that the account would need to be current in order to process the request On September 29, Mrs [redacted] had us submit the due date change request and the due date was changed to the 15th of each month Conn’s values Mrs [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:From: [redacted] Sent: Sunday, September 17, 3:PMTo: drteam Subject: Resolved issueI don't know If I had message before but the store resolved the issue a few days later sorry for the late notice I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she overpaid her account and she would like her refund According to our records, [redacted] submitted a payment in the amount of $on July 15, This caused her account to be overpaid by $ When an account is overpaid, Conn’s has to verify that the check has been negotiated by the customer’s financial institution before an overpayment refund can be processed This process can take up to business days [redacted] over payment refund in the amount of $was sent via [redacted] to the address on file on August 29, If [redacted] does not receive her refund check by September 1, 2016, we ask that she contact us so we may track the check Conn’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] concerns regarding account *** Ms [redacted] stated that even though the items she purchased were returned, her account remains opened According to our records, Mrs [redacted] refused the delivery of her product and the product was credited to the account on November 10, Mrs [redacted] account remained open due to the delivery fee As a onetime offer and a goodwill gesture, we have credited the delivery fee to the account The account is in the process of closing We ask that Ms [redacted] please allow 7-business days for the account to close Ms [redacted] will receive a close-out letter in the mail within days of the account closing We value Ms [redacted] as a customer and apologize for any inconvenience she may have experienced due to this matter Thank you, [redacted]

Thank you again for the opportunity to respond to Mrs [redacted] 's concerns regarding account *** We have attached a copy of the signed retail installment contract for her records Again, we are unable to remove the interest from the account, as the product did not qualify at the time of purchase Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs***’s complaint We researched Mrs***’s complaint and found that her issue has been addressed Our records show Mrs***’s [redacted] washer model ( [redacted] ), [redacted] pedestal washer model ( [redacted] ), and ** pedestal model (***) was returned We show once the return was initiated a credit of $2,was submitted to Mrs***’s Conn’s account; which left a remaining purchase total of $1, Again, we sincerely apologize to Mrs [redacted] for any inconvenience she has experienced during this processIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Mrs [redacted] additional comments As previously stated [redacted] purchased a [redacted] electric dryer on 9/18/10; Mrs [redacted] dryer came with a limited 1-year manufacturer warranty and purchased a 48-month Repair Service Agreement with Conn’s that expired on 9/29/ We have included a copy of Mrs [redacted] invoice in our response As mentioned in Mrs [redacted] last dispute she contacted us on 7/08/15; stating the dryer was not tumbling or heating up [redacted] was advised her dryer was no longer covered under RSA and she would need to pay a trip charge to have a technician assess unit; which she agreed to pay A service call was scheduled; during the inspection the serviceman found the fuse needed to be replaced The technician replaced the fuse the same day of the inspection If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] 7/30/ Complaint On June 26, I reported that my refrigerator was not keep temperatureWhen the initial tech came out, 6/27/2015, he said that I had been misinformed about shutting the fridge off and he was unable to do anythingI was then rescheduled for service on July 4thThat tech came out and stated that my relay and compressor were outHe said he would need to order themThe parts came in and the tech came out on 7/11/even though my appt was scheduled for the day before and installed only the relay despite me telling him to repair both to ensure the fridge would workOn 7/12/the fridge was out againI called and reported this and as I sit and type this my fridge is still not workingI was instructed on 7/6/to submit a food loss form to compensate me for the food that was spoiled from the initial issue on 6/26/I submit that form on 7/6/and was guaranteed to have a resolution/repayment in daysI was called repeatedly by conns asking for monthly payment that was due 7/2/I responded to this by stating that I would make said payment when my fridge was workingCustomer service assured me that if an auto payment was set up they would insure my fridge would be in working order, that payment cleared my bank on 7/15/I have made several calls to the company and all I seem to get is the standard I'm sorry for the inconvenienceMy daughters birthday party is 7/25/and the food that was spoiled was for her partyThis is unacceptable Desired Resolution I would also like to see my food loss refund issued as promised and outlined in my contract with Conns Consumer Business Dialog

Thank you for the opportunity to respond to Mr [redacted] ’ concerns regarding account [redacted] Mr [redacted] stated he overpaid his account balance and would like his refund sent to him According to our records, Mr [redacted] made a payment of $on March 4, This overpaid his account by $ Pease note, it may take up to calendar days to process an overpayment refund on an accountThe payoff amount and account information must be verified before we can release the refund checkWe must also confirm the payment has cleared the customer's financial institution before a refund for overpayment can be processedWe ask that Mr [redacted] please allow days for processing We have included a copy of his payment history for his records Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]