Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Though it is poor customer service to have a family wait approximately 25 days without a fridge before approving a new one when the customer has purchased the extended warranty and the product was deemed unrepairable.

Apple
did not introduce the [redacted] into the marketplace until April 2013 and we did
not start selling them until later that year. 
Ms. [redacted]’ [redacted] was only 1 year old at the time of purchase not 5
years as she has stated. 
Kind regards,
Kathryn [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. We researched Mr. [redacted]’s complaint and found that his issue is being addressed directly with the service manager. Conn’s has agreed to order a new bottom door from the manufacturer due to the damages Once we received the...

parts, Mr. [redacted] will be contacted to schedule a date of installation. We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513.  Kind regards, Dyeisha W[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding his account.  The credit for $865.98 has been applied to the account.  The remaining payoff balance on the account is $121.43.  As a onetime offer and a goodwill gesture, we are crediting the account the remaining balance of $121.43 and the account will close.  We ask that Mr. [redacted] please allow 7-10 business days for the credit to apply and the account to close.  Mr. [redacted] will receive a close out letter in the mail within 30 business days of the account closing.We value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he has experienced due to this matter.  Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on1/31/17, Mr. [redacted] purchased a [redacted] Electric Dryer and Washer, both which included a limited one year manufacturer’s warranty totaling $1185.29. Mr. [redacted] declined to purchase any additional service agreements...

at the time of purchase and he received a copy of Conn’s Return & Exchange Policy. Our Return & Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties. We show Mr. [redacted]’s appliances were delivered and signed acknowledging the items were received in good order on 2-6-17; no issues were reported. After researching Mr. [redacted]’s complaint, we show he requested service online on2/21/17, stating that the washer was not draining. The service department contacted Mr. [redacted] on 3/2/17 to schedule service for 3/8/17, however service was canceled. We have no further records showing that Mr. [redacted] has contacted our service department regarding any further repair needs. At this time Mr. [redacted]’s washer does not meet the qualification for an exchange. However; if Mr. [redacted] is still in need of service, he can contact our Service Department at1-855-266-6349 to schedule a service inspection to determine if repair or a replacement is warranted. If we may be of further assistance, Mr. [redacted] may also contact our Customer Service Department at 1-877-358-125  Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com.    Ms. [redacted] has stated in the complaint: She was informed her shipping was free and she declined to purchase insurance;She was informed that her daughter would be signing on her behalf to confirm delivery only, but she received a new contract which included shipping and insurance that was not on the original contract;She is requesting to have the shipping and insurance removed; andShe is requesting to receive a new finance total and monthly payment.   Our investigation reveals that: Ms. [redacted]’s furniture did not meet the qualification for free delivery. Ms. [redacted] was made aware that she  would need to provide a copy of her declaration page, but she did not have it at the time of purchase;Ms. [redacted]’s item was delivered prior to her daughter returning to the store on her behalf (2/9/18). Also, we have no records showing that a new contract or invoice was created, the contract is still in the original version;We are unable to remove the shipping as Ms. [redacted]’s purchase did not qualify for free delivery. Ms. [redacted] may provide a copy of her renter’s insurance declaration page to remove the optional insurance and receive a refund to her account; andMs. [redacted]’s contract reflects the correct finance charge and monthly payment.     We researched Ms. [redacted]’s complaint and found on 2/6/18; she purchased the [redacted] Reclining sofa and loveseat which was delivered in good order on 2/9/18. Ms. [redacted] signed her contract and invoice acknowledging that she understood and agreed to the purchase.   We contacted Ms. [redacted]’s sales representative and the store manager where she made her purchase and were informed that the contract was not altered from the original date of purchase. Ms. [redacted] has been informed that her purchase did not qualify to receive free delivery, however; she was offered a $100 gift card as a gesture of goodwill but declined the offer. Ms. [redacted] has also been made aware that she may provide a copy of her renter’s insurance declaration page to remove Conn’s optional insurance coverage to receive a refund on her account. We have included a copy of the insurance cancelation request form for Ms. [redacted] to submit.     Conn’s values Ms. [redacted] as our customers and appreciates her for bringing this matter to our attention.   Sincerely,   Customer Relations Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on5/28/16, Mrs. [redacted] purchased a [redacted] French door refrigerator which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased. Mrs. [redacted] refrigerator was...

delivered on5/29/16and signed acknowledging she received the items in good order.   We researched Mrs. [redacted]’s service history and found she contacted our service department on6/22/16stating her refrigerator is not working properly. A service appointment was scheduled for6/23/16, the technician reported multiple issues were found with the refrigerator and submitted a request through the manufacture to have the unit exchange. However; the request was denied and we were advised to continue with service needs. Mrs. [redacted] service appointment was scheduled with a 3rdparty service provider ([redacted]) to continue with repairs. We show Mrs. [redacted] called in stating the technician from [redacted] showed up without notice and she is unhappy with provider as they have bad review. Mrs. [redacted] requested an exchange but was informed the unit did not meet qualifications at this time. On8/10/16, Mrs. [redacted] contacted our service department again stating the refrigerator is making a loud noise. A service appointment was scheduled with a Conn’s technician on8/11/16. The technician stated he contacted the manufacturer while at Mrs. [redacted]’s residence in attempts to get the unit as they were not satisfied with repair needs. However; the manufacturer denied the request again and scheduled an appointment with their service technician to re-assess the unit. Our records show on8/29/16, the manufacturer approved an even exchange which was scheduled to be delivered on 8/30/16.  When we spoke with Mrs. [redacted] she requested to reschedule delivery for 9/2/16. We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process.   If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513   Kind regards,   Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Problem:I had previously filed a complaint against Conn's in 2015 (Case #[redacted]) when I purchased an oven from them which they refused to return. When installing my oven, they broke my counter and their solution was a $250 reimbursement, which is when I contacted the Revdex.com. A year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respond. It's been over a year now and this nightmare is still continuing. I just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he has not received an insurance reimbursement check and he would like his cash-option reinstated.    According to our records, Mr. [redacted]’s refund check was mailed to the...

address on file on July 20, 2016.  That check was returned to Conn’s.  On August 2, 2016 a new check was sent to an updated address.  We ask that Mr. [redacted] please allow 10-14 business days for the check to arrive.    Mr. [redacted] also stated he would like his “cash-option” reinstated on accounts [redacted] and [redacted].  According to our records, Mr. [redacted] signed a 32-month retail installment contract on March 3, 2016.  That contract included our 12-month no-interest financing promotion (“cash-option”).  Per the terms of the “Cash-option” agreement, the “cash-option” is void if the required monthly payment has not been made within 10 days of each month’s due date or the unpaid portion of the total “cash-option” price is not paid within 10 days of the expiration date.  We are unable to reinstate the “Cash-option” on account [redacted] due to payments not being made timely.  Additionally, Mr. [redacted] signed an 18-month retail installment contract on April 23, 2016.  That contract created account [redacted].  This account did not qualify for a “cash-option” at the time of purchase; therefore, we are unable to add the “cash-option” to the account.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she began receiving collection calls for her past due balance.  She believes she is being harassed.    According to our records, Ms. [redacted] signed a 24-month...

retail installment contract on November 9, 2014.  She agreed to have her minimum monthly payment due on the 20th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due date. Additionally, if Ms. [redacted]’s pay date has changed, she may benefit from requesting a change of her due date each month. We ask that Ms. [redacted] contact us if she would find this beneficial.     Conn’s respectfully disagrees that it has harassed Ms. [redacted] as we have been unable to reach her regarding the past due balance on her account.  Additionally, Conn’s has no record of collection attempts made on or before the due date.  Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with the account.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention. Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on September 20, 2016, Mrs. [redacted] purchased a [redacted] washer and dryer which were delivered in good order on September 25, 2016.   We researched Mrs. [redacted]’ complaint and found she contacted...

our service department on October 26, 2016; for repairs on her dryer. A service appointment was scheduled for October 28, 2016 however; the technician notated that no one was available at the time of inspection and left a tag on the door to re-schedule the appointment. We show Mrs. [redacted] appointment was re-scheduled for November 5, 2016, at that time the technician found the vent was clogged.  He unclogged the vent as a courtesy, tested the dryer and found it was working properly.    We sincerely apologize to Mrs. [redacted] for any inconvenience she may have been caused.  If we may be of further assistance, Mrs. [redacted] may contact us at 1-877-765-1513.     Kind regards,   Kathryn [redacted] Customer Relations

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding accounts [redacted] and [redacted].  Mr. [redacted] stated he mailed a check for $672.88 to pay off two of his accounts, but the payment was applied to the incorrect accounts.    According to our...

records, Mr. [redacted] made a payment of $672.88 on March 8, 2016.  That payment was applied to account [redacted].  The balance on this account was $112.32.  The remaining payment of $590.18 was then moved to account [redacted].  Mr. [redacted] did not want the funds applied to account [redacted].    On April 22, 2016 we applied the remaining funds of $590.18 to the accounts Mr. [redacted] wanted the funds applied to.  We have attached copies of Mr. [redacted]’s payment histories as verification.    Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he may have experienced due to this matter.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 3/11/17, Mr. [redacted] purchased a [redacted] Bundle and elected to purchase a 25-month Repair Service Agreement Plan. We contacted Mr. [redacted] on 3/22/17 and have addressed...

his concerns. We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted].  Ms. [redacted] stated she filed an insurance claim.  She believes she should be reimbursed payments made in January and in February.   According to our records, Ms. [redacted] filed her insurance...

claim directly with [redacted] on February 1, 2016.  The claim was not approved until February 9, 2016. Ms. [redacted] was responsible for the minimum monthly payment up to the date the claim was approved and paid.  Additionally, the property insurance does not cover the balance owed on the account.  The property insurance covers only the property up to the maximum coverage amount purchased on the contract.  In this case, Ms. [redacted] took out the full contract amount of $7860.00.  The [redacted] paid $3655.57.  This left a remaining balance owed on the account of $1099.50.  Conn’s accepted the insurance payment and closed the account even though there was a remaining balance of $1099.50.  We have included a copy of her payment history for her records.    Conn’s respectfully disagrees that it owes Ms. [redacted] a refund of payments, as the insurance did not cover the full balance owed on the account.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.  Thank you, Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Upon a telephonic agreement with [redacted], District Manager on February 24, 2016 that upon our return to Mesilla, NM we will contact [redacted] to make arrangements to select a different set to accommodate our initial purchase. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  [redacted] was at my house on 10-10-16 to finish repairs that took took a month and a half to complete.  [redacted] may be contacted for confirmation at [redacted].  This work was done with my new service contract that I am presently paying for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I called Conns prior to seeing the way the delivery person left the washer connections, to let them know how rude the technician was to my 67 year old mother. They agreed to waive the delivery charge. Afterwards, I moved the washer back in place and noticed that the connections were twisted up in between the electrical cords! The person who delivered the washer intentionally did this because there was no way we had our old washer hooked up that way, because water cannot come thru when the hoses are pinched as shown in the picture. We quickly called a professional handyman to come and hook up our washer correctly, which we had to come out of pocket for by $50.00. The handyman informed us that the connections were not corroded like the Conns technician said they were. By the time Conns manager came to check if everything was alright, our new washer was already connected by the person we hired. For Conns to say they waived the delivery fee because of this, is completely wrong! They waived the fee because the delivery person was rude and short tempered with a senior citizen customer!! The least Conns can so is offer an apology and admit the wrong doing of the delivery person. Please see the attached pictures and tell me if this is fair??? I am also requesting a reimbursement of $50.00 which we had to pay the handyman who confirmed the connections were NOT corroded! Our washer is now working with the same connections Conns said were not good. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  A consumer should be able to expect to get more than two years out of a piece of furniture that cost $750.00 with no indication that the furniture was misused or abused.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on1/15/16, Mrs. [redacted] purchased a “floor model” [redacted] refrigerator and elected to purchase a 24-month RSA Plan.We attempted to contact Mr. [redacted] on4/21/16to discuss his concerns but were...

unsuccessful in our attempt. We researched Mr. [redacted]’s complaint and found a credit of $142.03 was posted to Mrs. [redacted]’s account on1/28/16due to damages found on the refrigerator at the time of delivery. Although we are unable to verify that Mr. [redacted] was offered a concession for delivery charge, Conn’s has agreed to issue a credit of $99.98 ($79.99 for delivery fee and $19.99 for water hose) as a gesture of goodwill. We ask to please allow 7-14 business days for the credit to post to Mrs. [redacted]’s account. We sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced during this process.If we may be of further assistance, Mr. [redacted] may contact our Customer Service department at1-877-358-1252.Kind regards,Dyeisha [redacted]