Alan J. Slobodnik, M.S.W.

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account.As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charged off status of the account due to payments not being made timely. Additionally, the information can remain on Ms***’s credit report for 7-years per federal guidelines

Thank you for the opportunity to respond to Mrs***’s
complaint regarding a purchase made under the name *** ***. Our
records show on
"line-height:115%,"sans-serif">1/24/09, Mr***
purchased a *** washer and electric dryer that came with a limited 1-year
manufacturer warranty on both units that expired in February 2010; no additional RSA coverage was purchased through Conn’s
We researched Mrs***’s complaint and found she contacted us
on 9/13/15regarding her
washer; stating the unit was leaking underneath. Mrs*** was advised
the manufacturer warranty had expired and a trip charge of $would be
required to assess her washer. Mrs*** paid the required trip charge
fee and based on the problem description parts were pulled and she was
scheduled for service. During the inspection the technician found the
parts he had on hand were not the correct parts needed; therefore he contacted
the manufacturer to order the correct part needed. The technician was
advised by the manufacturer that the part needed was no longer being
manufactured. Mrs*** was contacted on 10/08/15; during the
conversation she was informed the manufacturer no longer manufactured the part
needed and we were unable to repair her washer. Mrs*** stated that
this was not her problem and Conn’s needed to get the part; again Mrs***
was advised the part was not available and we offered to refund her the trip
charge fee she paid in the amount of $for the inconvenience.
At this time we are unable to honor Mrs***’s request to
repair her washer; Per the manufacturer the part needed is no longer
available. As of 10/10/15, Mrs***’s
refund in the amount of $has been submitted and is currently being
processed.
If we may be of further assistance, Mrs*** may contact our
Customer Service at ***
Kind regards,
Jana A***

Thank you for the opportunity to respond to Mrs***’ complaint regarding a purchase made under the name Jose E***. Our records show on 8/13/16, Mr*** purchased a *** high-efficiency washer model (***) with a 24-month Repair Service Agreement.
Mr*** elected to have his washer delivered; which was completed on 8/16/16. We researched Mrs***’ complaint and found Mr*** contacted us on 10/09/16; stating the washer was leaking. A service call was scheduled; during the inspection the technician found the washer was leaking from the back pressure tube. The technician re-installed the tube and rechecked operation system unit tested ok. We show Mr*** later contacted us on 10/22/16; stating the washer was having the same issue leaking. After further review we found on 10/31/16, Mr***’ washer was deemed non-repairable. Therefore, an exchange request was submitted and approved on 11/01/16 under the Terms and Conditions of the manufacturer’s warranty. Mrs*** was contacted on 11/01/16 and made aware of the exchange approval. Again, we sincerely apologize to Mr& Mrs*** for any inconvenience that was experienced during this process. If we be of further assistance, Mr& Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I just spoke with Customer ServiceThere has not been a ticket issued on thisThey had no idea what I was talking about and as you can see on all the emails from Conn's saying they have attached the required documents, they HAVE NOT nor have they emailed me with themTheir customer service agent confirmed that there are also no notes to back up what Conn's is sayingThis nonsense of their lies has to stop and my account needs to be credited ASAPRevdex.com, please helpI am also taking this to every social media outlet I can, the public needs to know to be very aware at how this company does business
Regards,
*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. Upon delivery, her old refrigerator was not hauled off as stated it would be on her contract; 2. She contacted us on several occasion to have the old refrigerator picked but was given the runaround; and 3. She is requesting to have the refrigerator picked up Our investigation reveals that: 1. At the time of delivery, we were unable to haul off Ms***’s old refrigerator due to limited space on the truck; 2. Due to a system error our, records showed that Ms***’s refrigerator was picked up on 10/8/3. As of 10/27/17, Ms***’s refrigerator has returned After researching Ms***’s complaint, we found that her issue has been addressed and resolvedWe have submitted a $gift card to be mailed to Ms***’s residence due to her delivery experienceWe sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customer and appreciate her for bringing this matter to our attentionSincerely, Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My number one complaint that I am trying to resolve is the finance feeI went to your store located on E Broadway Blvd in Tucson AZ in OCTOBER I spoke with a dark blonde haired female representative behind the customer service desk at this location ( the same desk where I have gone to make payments on in the past, same desk that gave me my account number so I can make payments)I advised her that I was trying to get information in regards to my account as I have not had anything sent in the mail or anything available online to let me know when I needed to pay this off to get zero interest*** She advised me that I had until FEB ***Since she is a representative of Conn's I took her wordI logged in on FEB to make my final payment before my cash offer expired and that is when I saw the balance was much higher than it should beI am not asking that my cashpay option get extended any furtherI am simply asking that the date that I was given incorrectly in store be honored so I can finish paying off my account
The customer should not be held liable for getting misinformed by an employee/ representative of Conns and based on the facts that I am presenting to you I should not be held liable for the interest on this accountIf I had any paperwork regarding my cash option date I would have referred to that but I had nothing toI never got the cash option reminder mailers that your customer service people claim were sent even to this day ( I had to refer to what was sent via Revdex.com)
Regards,
*** ***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her accountsIt is company policy to combine any existing accounts with a net payoff over $500. In order to finance the RSA coverage, Mrs*** will need to combine her existing accounts. If Mrs*** agrees to the terms of the combined contract Conn’s will agree to finance the warranty of the exchange purchase within 30-days of the exchange (8/16/2015). If Mrs*** would like to take advantage of the benefit of combining her accounts to one easy monthly payment, she may contact our Customer Service department at 1-877-358-1252. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:We recently submitted a complaint through the Revdex.com and since the original complaint was made, the business that we are disputing with has put derogatory marks on my credit reportThe original complaint number was ***I have contacted the company, Conn's, and get the same run around they have given me every timeSince the account was supposed to be closed in December of 2014, we have had nothing but issues with this company for the past few months.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I will not be satisfied until they remove the derogatory remark from my credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
If you look at the file you can clearly see I was signing a line on an electronic device just as I've previously statedNo one explained what I was signing other than "this will get you started, this will get your delivery, and this is for your protection plan", thats all I was told and there was nothing to read on that electronic device, again as I've stated before, if I had seen their "conn" in the so-called contract I NEVER would have done business thereOnce again I DID NOT recieve said brochure or even a copy of the so-called contractAlso, as I've stated previously, I was told their repair department would contact me "within a day or two" after their crew inspected the tvThey need to realize I have two children so I guarantee I can keep up this whole "yes you did, no I didn't" game a lot longer than they canRevdex.com if I may direct your attention to your customer reviews you'll notice the hundreds, if not thousands, of customers they've conned, as well as who is really at fault hereEveryone from newly weds just starting out on their own to elderly couples trying to get new furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have heard this over and over for going on TWO months now!!!! Everytime I call them they give me a new excuse to try and get me to spend the refund in their store. The refunds iis for and I need it . I was hit hard by Harvey and I am a Senior citizen (66) in need

Thank you again for the opportunity to respond to Ms*** concerns regarding her account. As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the credit marks assessed on the account due to payments not being made timely

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 3/25/16, Mrs*** purchased a ** *** refrigerator which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We researched Mrs
*** service history and found she contacted our service department on 6/26/16 stating the ice maker is not making iceMrs*** was advised the first available date for repairs were 6/30/16however; she refused service and requested and exchange therefore the service order was cancelledMrs*** was informed that the unit did not meet the qualification for an exchange and we must repair before an exchange can be approvedWe show on 9/12/16, Mrs*** called for service stating the ice maker is not working and the seal on the freezer is defectiveA service appointment was originally scheduled for 9/16/16 however; Mrs*** rescheduled her appointment stating she needed an early morning time frame but technician was not availableMrs*** appointment was rescheduled for 9/26/16; during the inspection the technician reported he reinstalled the freezer door seal and adjusted the temperature control to complete repairsMrs*** contacted service again on 9/30/16 stating the unit is still not making iceThe service technician ordered a new ice maker and Mrs*** was scheduled to install the part on 10/4/However; the technician reported no one was available at the time of service. At this timer Mrs***’s refrigerator does not meet the qualification for an exchange; we will continue with repair needsMrs*** may contact our Service Department at 1-855-266-6349 to schedule a date to install the new ice maker at her earliest convenience.. If we may be of further assistance, Mrs*** may contact us at 1-877-358-1252. Kind regards, Dyeisha W***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Mr*** may contact Conn’s regarding questions
about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in his complaint: 1. He was offered a $concession for the delivery delay and food loss from a previous manager but has not received anything and now we are refusing to honor the offer; and 2. He is requesting that we honor the $concession that was offered Our investigation reveals that: We have no records showing that Mr*** was offered a $concession for the delivery delayHowever; Mr*** may provide supporting documents for further review; andWe are unable to honor Mr***’s request to receive a $concession Our records show on 12/19/17, Mr*** a *** Frech Door refrigerator which comes with a 1-year limited manufacturer’s warrantyMr***’s refrigerator was originally scheduled for delivery on 12/22/However; we were unable to confirm delivery due to the phone number was entered incorrectly into the systemOur records show Mr***’s refrigerator was re-delivered and installed on 12/24/Mr*** signed his delivery ticket acknowledging that his item was received in good condition We reviewed Mr***’s complaint and we found that he contact our customer service department on 3/26/stating that he was informed he would receive a concession of $due to the delay in deliveryMr*** was informed that we have no record that he was offered any concession at the time of his deliveryHowever; we are willing to concession his account for $for the delayed delivery of his refrigeratorMr*** declined the offer and requested to have his issue escalated We have escalated Mr***’s concerns to upper management for further reviewAfter further researching Mr***’s complaint we are unable to find that he was offered a concession of $for the delay in deliveryMr*** may provide any supporting documents regarding a concession that was offered at the time of his delivery Although we are unable to honor Mr***’s request to receive $concession, we are willing to concession his account for $due to the delayed delivery Conn’s values Mr*** as our customers and appreciates him for bringing his concerns to our attention. Sincerely, Customer Relations Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This is the exact response they gave beforeIt does not acknowledge the store credit of $I was given for the price guarantee which I sent you a copy of and I know they have a copy ofMy husband called a week ago and was told they applied delivery charges inthis credit which makes no sense as I was charged delivery on the original invoiceI would like this escalated to upper management at Conn's, they should know of the utter incompetence of this departmentWhy do they offer a price guarantee, issue a credit and refuse to honor it?
Regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint With all due respect Cheryl, why dont you get on the phone, call the Conns store ***, and tell Jerry to send the gift cardsYOUR salesman Jerry *** said "I reward handsomely with gift certificates for *** and other local restaurants." And he said "I would greatly appreciate all 5's on the survey"I'm not trying to be difficult, I just want what was promised to me PERIOD. He should of never offered them to me, and now I want the gift cards I should also say I was not shopping aloneI had a local Police Officer with me, and he can recall even more detail than I can, but what he remembers most is YOUR shady salesmans sales practices. I must also add, my first encounter with your organization has left a most unsatisfying taste in my mouthThe likely hood of me shopping at your store again unless I get the gift cards I was promised is zero to noneI'm fully aware you could probably care less, but first impressions mean a lot to me
Regards,
*** ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding an overpayment on
account ***. Ms*** stated she
overpaid her account and has not received a refund for the overpaid amount
According to
our records, on October 2, 2015, Ms*** submitted a
payment by check in the
amount of $1146.00. The payoff on the
account was $This left an overpayment credit of $
On October 16,
a refund check was processed in the amount of $Please note, once a
payment is received, we must allow time for the check to process through the financial
institution before a refund can be issued for an overpayment.
We ask that
Ms*** please allow 10-business days to receive the refund check. If Ms*** has not received the refund
check on or before November 2, 2015, we ask that she contact our customer
service department at 877-358-so we may track the location of the
check.
We value Ms
*** as a customer and appreciate her for bringing her concerns to our
attention. We have included a copy of
Ms***’s payment history for her records.
Thank you,Cheryle Simmons

Thank you for the opportunity to respond to *** *** complaintWe researched MrWeshunt’s complaint and found that his issue has been addressedOur records show on 11/16/16; Conn’s approved an even exchange for *** *** refrigerator*** *** may visit his nearest Conn’s location
to initiate the exchange.We sincerely apologize for any inconvenience *** *** experienced as a result of the delay.If we may be of further assistance, *** *** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mr***’s additional commentsAs mentioned in our previous response, the reported damage to the door handle is not covered under the Terms and Conditions of the manufacturer’s warranty or the Repair Service Agreement Plan purchasedHowever; Conn’s is willing to repair a functional failure that covered under T&C’sAs of7/7/16; Mrs***’s refrigerator has exceeded the time-frame to return or exchange the unit As requested; we have attached a copy of Conn’s RSA Cancellation Request form for Mrs*** to fill out and return for processingOnce we received Mrs***’s form, we will issue a pro-rated refunded to her account as listed under the Terms and Conditions If we may be of further assistance, Mr*** or Mrs*** may contact us at1-866-765- Kind regards, Dyeisha W***

Thank you for
the opportunity to respond to Mr***’s concerns regarding collection
calls. Mr*** stated he has been
receiving collection calls from Conn’s
We were unable
to locate the telephone number provided by Mr*** in our system. If Mr*** would like to
provide another number,
we will be happy to research his concerns further.
Thank you,Cheryle ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding a Conn’s account
Mrs***
would like to address concerns on an account that is not hers. We value the privacy of our customers and are
unable to discuss the account information or details with
anyone other than the
account holder
Mrs*** is
not a signer on the account in question; therefore we are unable to release any
account information to her. Thank you,Cheryle ***