Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:We recently submitted a complaint through the Revdex.com and since the original complaint was made, the business that we are disputing with has put derogatory marks on my credit reportThe original complaint number was ***I have contacted the company, Conn's, and get the same run around they have given me every timeSince the account was supposed to be closed in December of 2014, we have had nothing but issues with this company for the past few months.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I will not be satisfied until they remove the derogatory remark from my credit report

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. Upon delivery, her old refrigerator was not hauled off as stated it would be on her contract; 2. She contacted us on several occasion to have the old refrigerator picked but was given the runaround; and 3. She is requesting to have the refrigerator picked up Our investigation reveals that: 1. At the time of delivery, we were unable to haul off Ms***’s old refrigerator due to limited space on the truck; 2. Due to a system error our, records showed that Ms***’s refrigerator was picked up on 10/8/3. As of 10/27/17, Ms***’s refrigerator has returned After researching Ms***’s complaint, we found that her issue has been addressed and resolvedWe have submitted a $gift card to be mailed to Ms***’s residence due to her delivery experienceWe sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customer and appreciate her for bringing this matter to our attentionSincerely, Conn’s Inc

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account. Ms*** stated Conn's has reported negative information on her credit report. We do not have record of any negative information being reported to the credit bureaus regarding account ***7331. If Ms*** would like to provide a copy of her credit report, we will be happy to investigate the matter further Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The company is lyingI want the shipping and handling removed and the insurance alsoPeriod!

Thank you for the opportunity to respond to Mrs***’s
complaint regarding a purchase made under the name *** ***. Our
records show on
"line-height:115%,"sans-serif">1/24/09, Mr***
purchased a *** washer and electric dryer that came with a limited 1-year
manufacturer warranty on both units that expired in February 2010; no additional RSA coverage was purchased through Conn’s
We researched Mrs***’s complaint and found she contacted us
on 9/13/15regarding her
washer; stating the unit was leaking underneath. Mrs*** was advised
the manufacturer warranty had expired and a trip charge of $would be
required to assess her washer. Mrs*** paid the required trip charge
fee and based on the problem description parts were pulled and she was
scheduled for service. During the inspection the technician found the
parts he had on hand were not the correct parts needed; therefore he contacted
the manufacturer to order the correct part needed. The technician was
advised by the manufacturer that the part needed was no longer being
manufactured. Mrs*** was contacted on 10/08/15; during the
conversation she was informed the manufacturer no longer manufactured the part
needed and we were unable to repair her washer. Mrs*** stated that
this was not her problem and Conn’s needed to get the part; again Mrs***
was advised the part was not available and we offered to refund her the trip
charge fee she paid in the amount of $for the inconvenience.
At this time we are unable to honor Mrs***’s request to
repair her washer; Per the manufacturer the part needed is no longer
available. As of 10/10/15, Mrs***’s
refund in the amount of $has been submitted and is currently being
processed.
If we may be of further assistance, Mrs*** may contact our
Customer Service at ***
Kind regards,
Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Conns states that they tried to contact us in August with no response yet this is information!! They also state that they cancelled any request which is also a statement as I currently have a printout from the *** location that shows all of our open tickets with dates starting in May of up until August The lack of appropriate notes on our account is unnerving and unacceptable!!! Conns also fails to acknowledge our other problems with the quality of both pieces of furniture
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** *** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us on four separate occasions for repairs on his dryer, and the unit is still not repaired; 2) He requested for a manager to contact him and has not received a call back; and 3) He is requesting an exchange for equal or lesser value Our investigation reveals that: 1) Since the date of purchase, we have service Mr***’ dryer on three separate occasionsMr*** is currently scheduled to have parts installed on 7/21/17; 2) Mr*** has been contacted by a member of management regarding his concerns; and 3) Mr***’ dryer does not meet the qualification for an exchange at this time due to the reschedules initiated by the customer Our records show on 4/27/16, Mr*** purchased a ** washer and dryer and elected to purchase 48-month Repair Service Agreement Plan We researched Mr***’ complaint and found that he first contacted our service department on 6/22/stating his dryer is making a squeaky noiseA service appointment was scheduled for 6/25/16. During the inspection, the technician found the vent was blocked and was able to remove the blockage to complete minor repairs Mr*** contacted our service department again on 9/8/regarding the same issueA new service appointment was scheduled for 9/9/During the inspection, the technician found parts were needed to complete the repairOnce we received the parts, Mr*** was scheduled for installation on 9/16/The technician installed a new bearing top, sleeve bearing and drum to complete repairs Our record show Mr*** last service call with Conn’s was received on 6/5/stating the dryer is not drying his clothingA service appointment was scheduled for 6/13/During the inspection, the technician found parts were needed for repairOnce we received the parts, Mr*** was scheduled for installation on 7/6/ However; upon installation, the technician found the incorrect parts were received and had to re-order the correct partsWe received the correct parts from the manufacturer, and Mr*** was scheduled to have all parts installed on 7/21/17. On the day of service, someone called in and identified herself as Mrs*** and requested to reschedule for the following weekend. Mr*** called 7/22/and requested to reschedule service for the morning of 8/4/because he was going to be out of town At this time Mr***’ dryer does not meet the qualifications for an exchangeWe will continue with any covered repair needs and listed under the Terms and Conditions of the repair Service Agreement PlanWe sincerely apologize for any inconvenience Mr*** may have experienced as a result of the delay Conn’s values Mr*** as a customer and appreciates him for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I just spoke with Customer ServiceThere has not been a ticket issued on thisThey had no idea what I was talking about and as you can see on all the emails from Conn's saying they have attached the required documents, they HAVE NOT nor have they emailed me with themTheir customer service agent confirmed that there are also no notes to back up what Conn's is sayingThis nonsense of their lies has to stop and my account needs to be credited ASAPRevdex.com, please helpI am also taking this to every social media outlet I can, the public needs to know to be very aware at how this company does business
Regards,
*** ***

Had Conns listened to, or even recorded the conversation I had with their local account collections lady on February 5th, 2017, they would
heard the young lady tell me "Thank you for your payment, this brings your account up to date until your MARCH payment is due...", thus giving me the impression that any other payment arrangements were cancelled
Also, my payment history Conns posted here has nothing to do with the issues at hand, and those issues are: Conns never made an effort to call me, email me, mail meto let me know the matter had been resolvedConns Customer Service and Collections personnel continued to give me and incorrect information about the matter, and even lied about the issue being resolved within "hours" A letter I mailed to Conns' Corporate office in Texas was never answered, which was a true indicator of Conns poor communications skills, and even worse customer service
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to *** *** complaintWe researched MrWeshunt’s complaint and found that his issue has been addressedOur records show on 11/16/16; Conn’s approved an even exchange for *** *** refrigerator*** *** may visit his nearest Conn’s location
to initiate the exchange.We sincerely apologize for any inconvenience *** *** experienced as a result of the delay.If we may be of further assistance, *** *** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s complaintOur record show on 1/28/17, Mrs*** purchased a *** *** ***, Jocelyn end table, the *** *** bedroom furniture which consists of seven pieces and the Quiz Grey twin bedroom furniture which consist of nine pieces on
invoice (***)We show a separate invoice (***) was created for the *** Counter Table and four chairs and the *** *** ***. We contacted the delivery manager regarding Mrs***’s complaint and were advised that no issues were reported during the initial delivery on 1/29/However; Conn’s agreed to issue an exchange to replace two *** chairs in invoice *** and the *** nighstand on invoice ***Our records show as of 12/12/17; all items have been delivered and signed acknowledging as received in good orderDue to the inconvenience with delivery, we agreed to concession the delivery fee and issue a credit of $to Mrs***’s accountConn’s has also agreed to concession the bunk assembly fee of $and will process the credit to Mrs***’s account within 7-business day; no further concession is due at this time. We sincerely apologize for any inconvenience Mrs*** experienced due to delivery. If we may be of further assistance, Mrs*** may contact Customer Service at 1-877-358-1252 Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have heard this over and over for going on TWO months now!!!! Everytime I call them they give me a new excuse to try and get me to spend the refund in their store. The refunds iis for and I need it . I was hit hard by Harvey and I am a Senior citizen (66) in need

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on 8/26/16, Mrs*** purchased a *** top-mount refrigerator with a 48-month Repair Service Agreement. Mrs*** was provided a copy of Conn’s Return & Exchange Policy at the time of
purchase; Mrs*** also signed her invoice acknowledging that she was given a copy of the Repair Service Agreement brochure and that she understood the coverage associated with the covered product. Mrs*** elected to have her refrigerator delivered; which was completed on8/27/16. We researched Mrs*** complaint we found she contacted us on8/30/16 (2-days) after receiving delivery; stating the ice-maker was not worker. We show our delivery team did go out to assess Mrs*** refrigerator; during that inspection the delivery team did suggest exchanging Mrs*** refrigerator. However, Mrs*** refused; she indicated she did not want to go through the process of removing the food and wanted to have the refrigerator fixed. A service call was later scheduled; after reviewing Mrs*** service history we confirmed there was a delay with the initial scheduling; due to area Mrs*** resided. We show Mrs*** repairs were completed on 9/22/16; by installing a new air restrictor kit and new ice-maker. We sincerely apologize to Mrs*** for any inconvenience she experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

The
cardholder has been contacted and his concerns have been addressed
Kind regards,
Kathryn ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 3/25/16, Mrs*** purchased a ** *** refrigerator which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We researched Mrs
*** service history and found she contacted our service department on 6/26/16 stating the ice maker is not making iceMrs*** was advised the first available date for repairs were 6/30/16however; she refused service and requested and exchange therefore the service order was cancelledMrs*** was informed that the unit did not meet the qualification for an exchange and we must repair before an exchange can be approvedWe show on 9/12/16, Mrs*** called for service stating the ice maker is not working and the seal on the freezer is defectiveA service appointment was originally scheduled for 9/16/16 however; Mrs*** rescheduled her appointment stating she needed an early morning time frame but technician was not availableMrs*** appointment was rescheduled for 9/26/16; during the inspection the technician reported he reinstalled the freezer door seal and adjusted the temperature control to complete repairsMrs*** contacted service again on 9/30/16 stating the unit is still not making iceThe service technician ordered a new ice maker and Mrs*** was scheduled to install the part on 10/4/However; the technician reported no one was available at the time of service. At this timer Mrs***’s refrigerator does not meet the qualification for an exchange; we will continue with repair needsMrs*** may contact our Service Department at 1-855-266-6349 to schedule a date to install the new ice maker at her earliest convenience.. If we may be of further assistance, Mrs*** may contact us at 1-877-358-1252. Kind regards, Dyeisha W***

width="582" "width:436.5pt>
Thank you for the
opportunity to respond to ***’s complaint. We have agreed to honor her request
for a refund under the Terms and Conditions of the Repair Service
Agreement; as of 8/27/a refund request of $has been
processed. We ask that ***
allow 10-business days to receive her refund.
In regards to ***’s
pedestal we are unable to honor request. Pedestals are optional and not
covered by warranty
If we may be of further
assistance, Mrs*** may contact our Customer Service department at
***
Kind regards,
Jana A***Customer Relations
9/6/
Complaint
On 8/22/14, I bought by credit a Washer and Dryer from Conn's Home PlusI was offered a loan from Conn's to make the purchaseAround July 3, the washer stopped workingI notified ***, who built the washer, and told them that it was not working properlyThey sent a repairman to my home
and after two visits he was unsuccesful in repairing itI then notified Conn's directly, and after three visits they were not able to repair it alsoI bought a year warranty on the washer when I made the purchaseBut on the last visit, the repairman told me that I would have to pay for the visit, as it was a "collect," visitBut I refused to pay anything as the washer is covered by warranty and the repairs remain unsuccessfulAfter the last visit, I was told they would need to replace the washer and they needed a RA numberI made one more call, after a couple of days, and now they say they want to look at it again and try to repair because the replacement was deniedTo date, I have heard nothing from no one about the washerI have continued to make payments on the washer and I am one or two payments ahead,Two years ago, I had two strokes and I am getting stressed over dealing with thisI have to visit the Laundry mat at least twice a week to wash clothesAll I want is a working washerConn's can either repair it or replace it
Desired Resolution
Repair the washer or replace it
Consumer Business Dialog

Thank you for
the opportunity to respond to Ms***’s concerns regarding an overpayment on
account ***. Ms*** stated she
overpaid her account and has not received a refund for the overpaid amount
According to
our records, on October 2, 2015, Ms*** submitted a
payment by check in the
amount of $1146.00. The payoff on the
account was $This left an overpayment credit of $
On October 16,
a refund check was processed in the amount of $Please note, once a
payment is received, we must allow time for the check to process through the financial
institution before a refund can be issued for an overpayment.
We ask that
Ms*** please allow 10-business days to receive the refund check. If Ms*** has not received the refund
check on or before November 2, 2015, we ask that she contact our customer
service department at 877-358-so we may track the location of the
check.
We value Ms
*** as a customer and appreciate her for bringing her concerns to our
attention. We have included a copy of
Ms***’s payment history for her records.
Thank you,Cheryle Simmons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This is the exact response they gave beforeIt does not acknowledge the store credit of $I was given for the price guarantee which I sent you a copy of and I know they have a copy ofMy husband called a week ago and was told they applied delivery charges inthis credit which makes no sense as I was charged delivery on the original invoiceI would like this escalated to upper management at Conn's, they should know of the utter incompetence of this departmentWhy do they offer a price guarantee, issue a credit and refuse to honor it?
Regards,*** *** ***

Thank you for the opportunity to respond to Mrs***’
complaint. Our records show on
4/25/15, Mrs*** purchased a Legends Furniture (Berkshire) TV console
and
hutch with a limited 1-year manufacturer warranty. Mrs*** declined to purchase ANY
additional Furnituregard coverage on her TV console and hutch. After completing her purchase she was
provided a copy of her contract and a copy of Conn’s Return and Exchange Policy
which states: No Return or Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect.
Mrs*** elected to have her items
delivered; which was completed on 4/27/15.
Mrs*** signed her delivery ticket acknowledging that she
thoroughly inspected her merchandise for damages for an exchange or price
concession would not be authorized for damages discovered after the delivery;
Mrs*** also signed acknowledging her items were delivered and received
in good order
We contacted the Mrs***’ sales
representative who informed us that Mrs*** contacted them a month
later; stating she was missing the piers from her order. Mrs*** was informed she only
purchased the TV console and hutch of the Berkshire set and could return to
the store to purchase the piers if needed; however there was no mention of
any damages. After further review we
did not find where she has made any attempts to contact us regarding an
issue with the console and hutch prior to receiving her complaint. Therefore, we are unable to honor Mrs
***’ request to return or exchange her TV console and hutch. If Mrs*** is in need of service and
would like a serviceman to assess her units, she may contact our service
department at 1-855-266-to schedule an appointment
If we may be of further assistance, Mrs*** may contact
our Customer Service department at 1-877-358-
Kind regards,
Jana ***
Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Mr*** may contact Conn’s regarding questions
about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in his complaint: 1. He was offered a $concession for the delivery delay and food loss from a previous manager but has not received anything and now we are refusing to honor the offer; and 2. He is requesting that we honor the $concession that was offered Our investigation reveals that: We have no records showing that Mr*** was offered a $concession for the delivery delayHowever; Mr*** may provide supporting documents for further review; andWe are unable to honor Mr***’s request to receive a $concession Our records show on 12/19/17, Mr*** a *** Frech Door refrigerator which comes with a 1-year limited manufacturer’s warrantyMr***’s refrigerator was originally scheduled for delivery on 12/22/However; we were unable to confirm delivery due to the phone number was entered incorrectly into the systemOur records show Mr***’s refrigerator was re-delivered and installed on 12/24/Mr*** signed his delivery ticket acknowledging that his item was received in good condition We reviewed Mr***’s complaint and we found that he contact our customer service department on 3/26/stating that he was informed he would receive a concession of $due to the delay in deliveryMr*** was informed that we have no record that he was offered any concession at the time of his deliveryHowever; we are willing to concession his account for $for the delayed delivery of his refrigeratorMr*** declined the offer and requested to have his issue escalated We have escalated Mr***’s concerns to upper management for further reviewAfter further researching Mr***’s complaint we are unable to find that he was offered a concession of $for the delay in deliveryMr*** may provide any supporting documents regarding a concession that was offered at the time of his delivery Although we are unable to honor Mr***’s request to receive $concession, we are willing to concession his account for $due to the delayed delivery Conn’s values Mr*** as our customers and appreciates him for bringing his concerns to our attention. Sincerely, Customer Relations Conn’s Inc