Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr. Pineda’s complaint After researching Mr. Pineda’s complaint we found that the sofa he purchased does not come with a memory foam mattress; however, as a good will gesture we will send MrPineda a check for $to cover the cost of purchasing the mattress he requested, outside of Conn’s Again, we sincerely apologize to MrPineda for any inconvenience he has experienced during this process. If we may be of further assistance, Mr. Pineda may contact our Customer Service Department at 1-877-358-1252. Kind regards, *** Whitley

Thank you for the opportunity to respond to Mrs*** additional commentsAs mentioned in our previous response, Mrs*** elected to pick up her furniture from our warehouse and signed her pickup slip acknowledging the items were received in good orderAs listed the signed pickup slip “Please thoroughly inspect your merchandise for damage prior to loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store”. Again, we are unable to determine when or how damages may have occurred once the items have left the warehouse.Although we are unable to honor Mrs***'s request, Conn’s is willing to ship Mrs*** new legs as a previously stated. We have attached a copy of Mrs*** signed pickup slip with our response. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, June 13, 3:PMSubject: complaint id *** This company never sent the gift card they promised *** *** Operations ManagerRegards,

Thank
you for the opportunity to respond to Mrs***’s complaintOur records show
on 8/8/15, Mrs*** purchased a *** Side-by-Side refrigerator which comes
with a 1-year limited manufacturer’s warranty.
Mrs***’s refrigerator was delivered and received in good order
on
8/9/
We
forwarded Mrs***’s complaint to the District Manager who confirmed the
refrigerator purchased does not come equipped with a deli drawer or third door
shelfAs listed in the owner’s manual provided, “Because the following
instructions cover various models, the characteristics of your refrigerator may
differ slightly from the refrigerator described in this manual”Therefore; the illustrations in the owner’s manual may not be
specific to the model purchased
At this time we are unable to honor Mrs***’s request for
an exchange; the refrigerator Mrs*** elected in the store is the same
refrigerator she received on 8/9/
We have included supporting documents with our response
If we may
be of further assistance, Mrs*** may contact Customer Service at
1-877-358-
Kind regards,
Dyeisha W***

If Mr*** has engaged in legal counsel, we ask that Mr***'s counsel communicate with our legal staff regarding his concerns. Mr***'s attorney may contact our legal staff at *** for further information

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. She contacted us for repairs on her dryer but the unit still has not been repaired; and 2. She is requesting to have her dryer repaired or replaced Our investigation reveals that: 1. There has been a service delay repairing Ms***’s dryer due to additional parts were needed to repair the unit; and 2. Ms*** is currently scheduled to have her parts installed on her dryer for 1/23/ Our records show on 10/13/14, Ms*** purchased a Samsung washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan. After researching Ms***’s complaint we found that she contacted our service department on 12/20/stating her dryer is not drying her clothesA service inspection was scheduled for 12/22/During the inspection the technician found a new heating element was needed to complete the repairsOur records show we ordered the part from the manufacturer which arrived on 1/1/and Ms*** was scheduled for installation on 1/3/The technician reported that he installed the new heating element however; additional parts were needed to complete the repairsWe show Ms***’s service order was completed in error and closed showing the unit as repaired. A new service order was created on 1/10/and Ms*** was scheduled to have a dryer re-assessed on 1/11/Our records show the technician submitted a part order to replace the ASM duct heaterMs*** has been contacted and made aware the she is currently scheduled to have the part installed on 1/23/Once the technician installs the part we can determine what further action may be required We sincerely apologize for any inconvenience Ms*** experienced as a result of the service delayWe will mail Ms*** a $gift card to the address listed on file due to delay Conn’s value Ms*** as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs*** has stated in the complaint: 1) She was not informed that she had three days to check unit for malfunction to receive an exchange; 2) Upon setup she found the computer had an error on the screen and returned it to the store; 3) She wasn’t notified until three weeks later that the unit had a corrupt mainframe that was believed to be corrected; 4) She is being charged for a new unit but received a refurbished item; and 5) She is requesting to remove the item and any fees from her contract Our investigation reveals that: 1) Ms*** received an email copy of Conn’s Return and Exchange Policy as well as this information is displayed inside the store locations and on our website2) Ms*** first contacted us for service on 6/22/(33-days after purchase)The unit was service as listed under the Terms and Conditions of Repair Service Agreement3) Ms*** was made on 6/30/that minor repairs were made her computer was returned to her local Conn’s ready for pickup; 4) We have confirmed that Ms*** received a new computer at the time of purchase; and 5) Ms***’s computer does not meet the qualification for a return or exchange Our records show on 5/20/17, Ms*** purchased a *** *** desktop computer and elected to purchase a 37-month Repair Service Agreement PlanMs*** elected to pickup her item from her local Conn’s and signed her pickup slip acknowledging the item was received in good orderAt the time of purchase, Ms*** received an email copy of Conn’s Return and Exchange Policy along with her signed invoice and contractConn’s Return and Exchange Policy states: Customers have “days from the date the item is received for computers, computer equipment, and accessories to return or exchangeIf your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties” We researched Ms***’s complaint and found that she contacted our service department on 6/22/(days after purchase) stating that the computer is displaying an error message and will not bootOur records show we received Ms***’s computer at our service center on 6/26/The technician found the computer had corrupt *** files and was able to reset the unit to factory setting to complete minor repairsThe technician reported he ran diagnostics test, and the unit passed all test We show Ms***’s computer was returned to her local Conn’s on 6/30/and she was informed the unit was available for pickupHowever; after several attempts requesting Ms*** to pickup her unit, we show the computer has been returned to our service department as of 8/9/ At this time we are unable to honor Ms***’s request to return the computer and remove the item from her accountMs*** has been informed on several occasions that her computer has been repaired according to the warranty terms and was available for pickup Conn’s value Ms*** as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to
respond to Mrs*** complaintOur records show on 1/25/14, Mr*** purchased
the Southern Motion Cosmo Reclining living room set which consist of three
pieces (sofa, loveseat and recliner) and elected to purchase a 48-month
FurnitureGard Plan on all
piecesMr*** furniture was delivered and
received on good order on 2/13/
We researched Mrs*** complaint
and found she contacted our service department on 5/12/stating the cushions
are sinking on the recliner and the recliner is not locking when returning to
upright positionA service appointment was scheduled for 6/13/15; during the
inspection the serviceman found the recliner’s seat sinking when sat on, the
footrest sagging and the chair hard to closeWe show parts were ordered and
shipped to Mrs*** residence on 7/14/Mrs*** requested a Saturday
appointment to have the serviceman install parts therefore she was scheduled
for the first available date on 8/29/however; she was later re-scheduled for
9/5/Upon arrival, the serviceman found Mrs*** received the incorrect
parts and was unable to repair the seat cushion coreHowever; the serviceman
reported all spring was goodThe serviceman did notate that Mrs*** informed
him of scratch marks on the seat which was caused by their petAlthough the scratch
marks are not covered, the serviceman was able to treat the area with leather
conditionerMrs*** also informed the serviceman that both the sofa and
loveseat seats were sinking, springs were broken and not reclining properly;
therefore a new work order was created to assess both units on 9/24/
After further reviewing Mrand Mrs
*** service needs, we agreed to issue an exchange under the T&C’s of
the FurnitureGard PlanWe spoke to Mrs*** on 9/22/to inform her of the
approval and also explained that the store credit fulfills the warranty and
additional coverage would need to be purchased if interestedMrs*** is
aware that we no longer have the original furniture they purchased therefore;
we issued an in-store credit to re-select any three items up to $We
sincerely apologize for any inconvenience Mrand Mrs*** experienced during
this process
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Jana ***
Customer RelationsConn's Inc

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she paid her account balances in full; an account is showing opened on her credit report; and she would like her account reflected as closed on her credit reportOur investigation reveals that: Ms*** paid her account balances in full; Conn’s has reported the account as closed on Ms***’s credit report; and if an account is reflected as open on her credit report, she will need to send a copy of her credit report from one of the three major credit bureaus (not a third party agency) so we may research her concerns furtherAccording to our records, Ms*** paid her account balance in full on December 12, 2017. Conn’s has reported the account as closed to the credit bureaus. Please note, it may take the credit bureaus 30-days to update their records to show the account as closedIf Ms*** believes there is an error in the credit reporting, she will need to send a copy of her credit report from one of the three major credit bureaus (not a third party) so we may research her concerns furtherWe have included a copy of her payment history for her records. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Ms***’s additional comments. We researched Ms***’s complaint, and we found that she has been in contact with Conn’s on multiple occasions regarding her concerns. Although, Conn’s did not find a defect in Ms***’s furniture; we extended the option for Ms*** to replace her furniture with a different model as she requested. Our records show Ms*** went into her local Conn’s to initiate her exchange; we show she elected the *** *** furniture set. Ms*** was advised that the new furniture set she elected was more in cost then what she was approved for. Ms*** was informed that there was a difference of $in which we were unable to concession at no cost. Ms*** declined to pay the additional cost and canceled her exchange on the new furniture set. At this time we are unable to honor Ms***’s request to credit her account or return her *** *** *** sofa and loveseat. Ms***’s exchange is still valid; she may visit her nearest Conn’s location to re-select a new furniture set and schedule delivery. Ms***’s exchange approval will be extended for an additional 30-days; she has until December 15, 2017, to initiate her exchange. If Ms***’s exchange is not initiated by the extended approval date (12/15/17), we will not be able to reinstate her exchange approval. Conn’s values Ms*** as a customer and appreciates her for bringing this matter to our attention Sincerely, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Problem:I PURCHASED COUCHES AND PICKED THEM UP FROM CONN'S WHAREHOUSE, WHEN I GOT HOME AND UNWRAPPED THEM THEY WERE DAMAGEDI IMMEDIATELY CALLED THE STORE AND WHAREHOUSE AND THEY INFORMED ME I HAD TO SPEAK TO THE STORE MANAGERI WAS THEN TOLD BY THE STORE MANAGER I HAD TO CALL THE CUSTOMER SERVICE NUMBER AND SPEAK TO A MANAGERTHIS HAS GONE ON FOR WEEKS AND THE MANAGER FROM EITHER LOCATION WILL NOT RETURN MY CALLI TRIED SPEAKING TO SALES PERSON HE JUST SAID HE DIDNT RECOGNIZE MEI HAD MY RECIPETS AND CALLED IMMEDIATELY THEY KEEP TELLING THEY CAN REPLACE THEM BUT NO ONE WILL CONTACT ME TO GET THIS MATTER RESOLVED I HAVE EXHAUSETED ALL MEANS IN TRYING TO WORK WITH CONNS BUT THEY KEEP IGNORING ME AND REFUSE TO MAKE THIS CORRECTI HAVE LOADED THE COUCHES AND TOOK THEM TO THE WHAREHOUSE AND THEY DENY THEM TELLING ME AT FIRST THEY WILL HAVE TO DELIVER THEM AND CHARGE MEI WILL NOT PAY ANY ADDITIONAL FEES DUE TO HOW THIS HAS BEEN HANDLED POOR CUSTOMER SERVICEThis case was kinitial closed while I was on vacation and Copanies response was ..Thank you for the opportunity to respond to Mrs*** complaintOur records show on11/12/16, Mrs*** purchased two *** *** Black sofas and elected to purchase a 36-month FurnitureGard PlanWe show on11/20/16; Mrs*** elected to pick up her furniture from our warehouse located in San Antonio, TXMrs*** signed her pickup clip acknowledging that items were received in good orderAs listed on the signed pickup slip "Please thoroughly inspect your merchandise for damage before loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store”We researched Mrs*** complaint and found that she contacted our customer service department stating when she unwrapped the items at home she noticed the legs on the sofa was damaged and requested an exchangeMrs*** was informed that we are unable to process an exchange as we are unable to determine when or how damages may have occurred once the item(s) have left the warehouseWe attempted to contact Mrs*** on12/28/16but were unsuccessful and left a voice message to return our callwhen the couches were picked up they were wrapped in bubble wrap and boxed there wasn't a way to inspect the Conns workers loaded the furniture on my truck and just said we could go nowIf this was the case why haven't they informed me when I went to the office the warehouse and called all cs number and even corporateConns did call my phone I called right back and they said I would have to wait for a phone call back which I never receivedI then call the store the manager was rude and said hes aware I filed a complaint and hung up on mereally and he could inform me of this statement!TranslateDesired Resolution / OutcomeDesired Resolution:ExchangeselectDesired Outcome:immediate exchange or return
Regards,

Thank you for the opportunity to respond to Mrand Mrs***
concerns regarding account *** We have a more than one hundred and
twenty year history of quality customer service and satisfaction, and I would
not want anything to impair that record. Mrs
*** stated
they attempted to pay their account balance in full in June with
a courtesy payoff check from their title company; however, the payment was
returned The account was not able to be accessed once the payment was
returned even though they had never been late on a
payment. According to our records, on June 25, 2015,
Mr*** attempted to submit the payment at his local Conn’s store When a
form of payment is presented at a store location, it cannot exceed the payoff
balance. Mr*** courtesy check was presented for $and his payoff
balance was $570.62; therefore the store was unable to process the
payment. Mr*** contacted out
collections department to inquire about the payment The agent accepted the
payment over the telephone instead of directing Mr*** to mail the payment
in for processing The payment was returned due to the error and the account
was changed to charge-off status Due to the charge-off status, MrLazarro
was unable to submit a payment on the account until the error was
corrected. The charge-off error has been
corrected, NSF fees have been reversed, and negative credit marks have been
reversed Please note it may take the credit bureaus 30-days to update
their information We have included a copy of Mr*** payment history,
reflecting the corrections, for his
records. Conn’s agrees to honor
the payoff amount given to Mr*** on June 25,
in the amount of $ If Mr*** would like to use the courtesy check
provided by his title company in the amount of $626.43, we will reimburse the
difference of $We would ask Mr*** to mail the check to the
following address for processing: Conn’s/CCC
PO Box *** ***, TX
***-*** We also ask that
Mr*** please note the account number on the form of payment for processing
purposes. We value Mrand Mrs*** as customers and
sincerely apologize for any inconvenience they have experienced due to this
matter and appreciate them for bringing their concerns to our
attention. Thank you for your time and attention to this
matter If I can be of any further assistance, please feel free to contact me
directly at *** ext***.Thank you,
Cheryle S***

width="582" "width:436.5pt>
Thank you for the
opportunity to respond to Mr***’ complaint. Our records show on 7/29/15; Mr
*** visited our Willow-Brook, TX location store 025. During this visit he purchased a
*** (***) lift recliner model (480723112) with a 48-month
*** Plan on invoice 27608216; however Mr*** changed his
on this particular lift chair and cancelled the order. Mr*** then selected a ***
*** power lift recliner model (489829) with a 48-month ***
Plan on invoice ***. Mr
***’ signed invoice indicates at the time of purchase he
acknowledged he was provided a copy of Conn’s Return and Exchange
Policy which states: No Returns
or Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a
Conn’s Service Technician and found to have a manufacturer’s defect; Mr*** also signed acknowledging
he received a copy of the *** plan brochure and that he
understood the coverage associated with the product. Mr*** elected to have his lift
chair delivered; which was completed on 7/30/15. Mr*** signed his delivery
ticket acknowledging his lift chair was received in good order and that
he thoroughly inspected his merchandise for damages for an exchange or
price concession would not be authorized for damages discovered after
the delivery
We researched Mr***’ complaint
and found he contacted us on 8/02/15; stating a board was sticking out
and the frame was broken. Delivery
was scheduled to go out and inspect Mr***’ chair; during the
inspection no problem was found and his issue was escalated to our
service department to have a technician assess the unit for a second
opinion. Mr***’
information was forwarded to our service department to schedule an
appointment. Our records
indicate Mr*** was scheduled for service on 8/26/15; however the
work order was cancelled at Mr***’ request
After further review we found Mr
*** sent in a Service Agreement Cancellation Request Form to cancel
his *** Plan; as of 8/27/Mr***’ *** coverage
was cancelled and a credit of $was processed to his Conn’s
account.At this time we are unable to honor Mr
***’ request to return or exchange his lift chair. Mr***’ signed his delivery
ticket acknowledging his chair was received in good order and Conn’s
have a No Return/Exchange Policy on furniture items.
If we may be of further
assistance, Mr*** may contact our Customer Service department at
1-***
Kind regards,
Jana ***Customer Relations
Read More Customer Complaints:
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We contacted Mrs*** regarding
her additional concerns and confirmed her new address had not been updated
which has caused the additional delays.
Mrs*** has since requested to return the dryer and Conn’s has
agreed to honor her request to pick up the dryer no later than 10/25/15. We have included in our response a copy of
Mrs***’s invoice showing the dryer is scheduled to be picked up. Once the dryer has been returned a refund
of $will be applied to her Conn’s account
If we may be of further assistance, Mrs*** may contact us at ***
Kind regards,
Kathryn J***
Customer Relations
11/6/
Complaint
I called to update information regarding homeowners insurance, of which they require and was informed that we are being charged a service fee based on our credit score of which was in the low 700'sWe were not told this information upon purchase of the equipmentOver $on one account and they
didn't give me the amount of the other accountAlso, when paying the bills, their system is not up to date so now I have late payments because they are not keeping their records updating *** where payments are madeI don't appreciate being ripped off by charging a fee for "credit ratings" and not being told ahead of timeIf we would have know about this, we would never have purchased the equipmentI think this is advertisement and they are ripping people off because they don't think people will check up on these thingsBiggest mistake of my life was purchasing from Conn's
Desired Resolution
Refund of the fees they charged because we were not told by the sales person who wrote up the *** We found this information out by accident
Consumer Business Dialog

Thank you for the opportunity to respond to Mr***’ concerns regarding account ***Mr*** stated Conn’s withdrew a payment in the amount of $after her account was paid in full According to our records, on November 27, 2016, Mr*** scheduled a payment in the
amount of $to process on December 8, 2016. Additionally, on December 8, 2016, Mr*** scheduled a payment in the amount of $to process on December 8, 2016. We have included a copy of Mr***’ payment history and payment confirmations for his records. Mr*** overpaid account *** by $100.81. On December 28, 2016, that $was moved to Mr*** open account; accountWe have provided a copy of the payment history for account *** as well. Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to *** *** concerns regarding account #*** *** stated
she thought she had unemployment insurance on her contract and would like us to
add it to the contract
According to our records, *** *** signed a
32-month retail installment contract on April 26,
2015.
This contract included property insurance; however,
*** *** did not select to have the credit life, disability or
unemployment insurance coverage we offer.
We have attached copies of *** *** signed
contract, invoice, general information page regarding the insurance, and the
freedom to choose letter for her records
We are unable to add the unemployment insurance to *** *** account.
The option to purchase the additional insurance
coverage can only be accepted at the time of purchase. It cannot be
added to the account once it has been established.
We
Value *** *** as a customer and appreciate her bringing her concerns
to our attentionThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this as a solution--this is simply a repeat posting of their last response; nothing has changed

Thank you for the opportunity to respond to *** *** complaint. Our records show in December *** *** purchased a ** French door refrigerator with a 48-month Repair Service Agreement. *** *** was provided a copy of Conn’s Return & Exchan** Policy at the time of
purchase; he also signed his invoice acknowledging he was provided a copy of the Repair Service Agreement and understood the covera** associated with the covered product. *** *** elected to have his refrigerator delivered; which was completed on 12/15/12. We researched *** *** complaint and found he contacted us on6/17/16; stating the refrigerator was not working. After reviewing *** *** service history; we found an exchan** request was submitted and approved on 7/11/16 under the Terms and Conditions of the Repair Service Agreement. *** *** was issued a credit up to the original amount he paid which was $1,to re-select a new refrigerator. Our records indicate *** *** initiated his exchan** on 7/12/16. *** *** elected a ** French door refrigerator model (*** with a new 48-month Repair Service Agreement totaling $3,on invoice 29611837. *** *** was not charged an additional $2,because it was original financed on his original invoice from December 2012; however *** *** financed $for the difference in price of the refrigerator which was $more than the approved credit given and the new RSA Plan purchased which was $449.99. We show *** *** new refrigerator was delivered and received on 7/13/16 in good order. As listed in the Terms and Conditions of the Repair Service AgreementSection (9) of the Repair Service Agreement terms and conditions state, “…limit of liability is the replacement value of the covered product, which shall be the cost of replacing the covered product with a product of equal or similar features and functionality, not to exceed the original purchase price of the covered product.” If a covered product is replaced under the terms of this Agreement, the obligations of FWSC and its Administrator shall be fully satisfied, where allowed by law. If we may be of further assistance, *** *** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations

Thank you for
the opportunity to respond to Ms*** concerns regarding a refund
Ms***
stated she returned her merchandise to the store and she has not received her
refund
According to
our records, Ms*** refund was mailed on December 22,
On January
14, 2016, Ms*** contacted us stating she had not received her
refund. On January 15, we confirmed
the check had not been negotiatedA stop payment was placed and a new check
was reissued. On January 26, the
replacement check was mailed via *** and delivered on January 27,
Conn’s values
Ms*** as a customer and apologizes for any inconvenience she has
experienced due to this matter. Thank you,Cheryle Simmons

Thank you for the opportunity to
respond to Mr***’s complaintOur records show on 9/16/15; Mr
*** purchased a ** *** *** refrigerator and elected to purchase
a
36-month Repair Service Agreement Plan
We researched Mr***’s
complaint and found he contacted our service department on 10/14/stating his
refrigerator is not coolingA service appointment was scheduled for 10/16/15;
during the inspection the technician diagnosed the refrigerator but was unable
to find a functional failure and reported the unit is working properlyThe
technician did notate the breaker to the refrigerator appeared to be bad and
suggested to replace breakerWe have no records showing Mr*** has
contacted us regarding any further issues with his refrigerator since his last
service appointment
At this time Mr***’s
refrigerator does not meet the qualifications for an exchangeIf Mr***
has replaced the breaker as suggested and is still in need of service, he may
contact our Service Department at 1-855-266-to schedule an appointment
If we may be of further assistance, Mr
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***