Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond Mr***’s concerns regarding his accounts. Mr*** stated he made a payment on his account but it was applied to the incorrect account. According to our records, Mr*** mailed in a payment for account ***0530; however, that
account was closed. On December 22, 2016, we moved the $payment from account ***to account ***Additionally, we reversed the late fees and credit marks that were assessed on the account due to the payment Conn’s values Mr*** as a customer and apologizes for any inconvenience he has experienced due to this matter. Thank you, *** Simmons

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/20/12:00:AM and assigned ID ***
Regards,

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 12/13/15, Mr*** purchased the *** *** *** bedroom furniture which consist of eleven pieces (twin head/foot board, full head/foot board, rails, twin slats, full slats, stair ladder, dresser,
mirror, trundle, stair draw and stair bottom) and the *** *** sofa and loveseatMr***’s delivery was scheduled for 12/14/15, all items were signed acknowledging they were received in good order except for the sofa which was re-delivered on 12/16/15 in good order; there were no reports regarding missing merchandiseOur records show Mr*** did not contact us regarding missing items until 7/6/16 but was informed that he signed the delivery ticket stating all items were received in good orderAt that time, we also had the warehouse manager check inventory and were advised that we did not have an overage or shortage of the item Mr*** stated he did not receiveMr*** has been advised that we cannot credit his account; our records indicate that all items were received. In regards to Mr***’s concern with his furniture, our records show on 4/18/16, Mr*** contacted service stating the loveseat is not recliningA service appointment was scheduled for 5/6/16; during the inspection the serviceman found a new mechanism and trigger switch was needed for repairsOur records show the parts were delivered to Mr***’s residence on 5/20/16 but the serviceman was unsuccessful contacting him to schedule an install dateWe show Mr*** contacted service on 6/7/16 to schedule installation and was informed the next available date was 6/23/16 but he refused service stating he is only available on Monday’sMr*** was informed due his service area we only had technician available Tuesday-SaturdayMr***’s appointment was re-scheduled for6/29/16; during the appointment the serviceman found the incorrect trigger was sent but was able to use the old trigger to repair the left recliner properly However; the serviceman notated that a black cylinder that wraps around the springs is still need to complete the repairOur records show the part arrived at Mr*** residence on 8/3/16 and he was scheduled to install on 8/11/16 but re-scheduled his appointment for 8/23/Mr*** was contacted on 8/17/16 to re-scheduled due to the serviceman was unavailable on 8/23/16 but he declined to re-schedule his appointment therefore the service order was cancelled. Although we are unable to honor Mr***’s request; we will continue with any nessessary repairs needsMr*** has been contacted by our service department to schedule a date to install the parts he received on 8/3/16. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s additional comments. Our records indicate as of 10/20/15, Mr*** has spoken with a *** delivery manager (3rd party delivery company). Mr*** has agreed to schedule an appointment with a different repair company to assess/repair his countertop. If any additional assistance is needed Mr*** may contact *** to discuss further action. If we may be of further assistance, Mr*** may contact our Customer Service at ***.Kind regards,Jana A***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us twice for service on his dishwasher and parts were ordered but never replaced; 2) He contacted us numerous times; and 3) He is requesting an exchange Our investigation reveals that: 1) We have replaced parts twice on the dishwasher on 3/26/and 10/21/16; 2) We have remained in contact with Mrand Mrs*** regarding repairs to their dishwasher; and 3) Mr***s dishwasher does not meet the qualifications for an exchange at this time Our records show 9/5/15, Mrs*** purchased a *** dishwasher and elected to purchase a 48-month Repair Service Agreement We show Mrs*** first contact us for service for her dishwasher on 2/23/stating the unit is not draining properlyA service appointment was scheduled for 2/27/as requestedDuring the inspection, the technician found parts were needed for repairWe show the parts were received on 3/8/and Mrs*** requested to schedule installation for 3/26/The technician replaced the control assembly and board interface to complete the repairs Our records show Mrs*** contacted us again on 9/17/stating the dishwasher is not heating, draining and leaves dishes smellingWe attempted to schedule a service appointment, but Mrs*** stated she will be out of town and will contact us once they return therefore the service order was canceled We show Mrs*** called back in on 10/5/to schedule repairs for 10/11/The technician found a new drain pump was needed for repairOnce we received the part, Mrs*** was scheduled for installation on 10/21/The technician replaced the drain pump and reported that the dishwasher was functioning properly Mrs***s last service call for her dishwasher was received on 7/11/stating the unit is not washing or drying properly and leaves a bad smellA service appointment was scheduled for 7/17/During the inspection, the technician found parts were needed for repairOur records show Mrs*** is currently scheduled for installation on 7/31/Once the technician returns and installs the parts, we can determine what further actions may be required At this time Mr***s dishwasher does not meet the qualifications for an exchange, however; we will continue with any covered repairs

Thank you again for the opportunity to respond to Ms***'s concerns. As stated in our previous response, Ms*** faxed over a copy of the check on August 16, and it is currently under review. We ask that Ms*** please allow additional time for research.Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to
respond to *** *** complaintWe reviewed *** *** complaint and
found his concerns are regarding a purchase made under *** ***
Our
records show on 1/21/13, *** *** purchased a *** Top Load washer and
elected to purchase a 48-month Repair Service Agreement Plan
After further research we found *** *** last service call on her washer was received on 7/28/15, stating the
unit does not complete cycles and is making a loud noiseA service appointment
was scheduled for 8/5/15; during the inspection the technician found parts were
needed to complete repairsPrior to receiving the parts, *** *** contacted
us on numerous occasions stating he did not want to wait for parts to arrive
and requested an exchangeHowever; *** *** was advised that we needed to
continue with repairs and would be contacted to schedule an appointment once the
parts arrivedOur records show we received the parts on 8/11/and *** *** was scheduled for service on 8/12/During the appointment, the
technician installed a new *** main board and four dampers to complete repairs
As of 8/26/15, *** *** has not contacted us regarding any further service
needs since the washer was repaired on 8/12/We sincerely apologize for any
inconvenience *** *** experienced during this process
If we may be of further assistance, Mr
Bunting may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Mrs***’ complaint. Our records show on4/14/17, Mrs*** purchased a *** high-efficiency washer with a 24-month Repair Service Agreement and *** high-efficiency electric dryer that came with a limited 1-year manufacturer’s warranty
and accessories. Mrs*** received a copy of Conn’s Return & Exchange Policy at the time of purchase. We show Mrs*** elected to have her washer and dryer delivered. After researching Mrs***’ complaint we confirmed that she was scheduled for delivery on4/15/17. Our records indicate that Mrs*** was contacted at 6:06pm the day of delivery (4/15/17) and informed due to a scheduling conflict her delivery was postponed to a later time frame; Mrs*** agreed. We show the delivery team arrived to Mrs***’ residence at 9:44pm; however the delivery team indicated that Mrs*** refused delivery and stated that she wanted a price match with a lower amount. After further review we were able to confirm that the washer and dryer models (*** and ***) are currently retailed at $each; which is the same sale price Mrs*** received. However, if Mrs*** found the washer and dryer at a lower price with verified competitor; Mrs*** will need to bring in the weekly sales ad to take advantage of Conn’s price guarantee. At this time we are unable to honor Mrs***’ request to credit her account in the amount of $100.00. If Mrs*** is requesting to have her order cancelled; she may contact us directly or she may contact our delivery department to schedule her delivery at her convenience

Thank you again for the opportunity to respond to Mr***'s concerns regarding his accountMr*** has an automatic payment scheduled to post on March 22, in the amount of $288.73. On March 20, he scheduled an additional payment in the amount of $ $to post on March ,2017. We have no record of Mr*** contacting us to cancel the automatic payment. Additionally, Conn's agents are not able to cancel automatic payments. The customer is the only one authorized to cancel automatic payments, which, has to be done through the webpay systemWe have included a copy of Mr***'s payment confirmation.Again, Conn's appreciates Mr*** for bringing his concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It's been more than months waiting for this account to close and always get the same answer wait hours and nothing happensI believe Conns should compensate for the negligence on there part. As I indicated before I'm unable to get an increase on my credit card account due to this issuewaiting to days before it clears up my credit history is unacceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Conn’s must expedite the check process!It is YOUR fault that you couldn’t repair the fridge I fully paid for, It was YOUR fault that you took a month to declare it was irreparable.it is YOUR fault that you didn’t pick up the old fridge when you promised you would! I talked to Josh from Dowlen branch and he said he was going to have it picked up! NO APOLOGY and NO EFFORT TO COMPENSATE FOR NOT KEEPING YOUR WORD. Almost 2months of no refrigerator, no offer of temporary replacement, no apology for your poor business practice and you call yourself a reputable?This will never be closed until you pay me fully for the price of the fridge, plus tax, plus the food loss!
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I've contacted conn appl three to four times and the story is still the sameAn error was occurred but over two months later the error is still occurringThey even asked me if I've talked to their companyReallyThis is after they apologize for the other callersOver two months later still no refund just another excuse about another error in processing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for following up on my complaint. After weeks of my microwave being held up by a 2x4, Diane in the warehouse was kind enough to send out young men to reinstall the microwave...They secured the bracket on the wall to the studs(as it was originally attached to the drywall),added reinforcement to my cabinet ( as the cabinet is now pulling apart) and placed washers on the screws holding the microwave to the cabinet.My cabinet remains broken and pulled apart.Hats off to Diane in the warehouse, the young men for attempting to correct the issue and Charlie in the service department for stepping up to the plate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I received a confirmation code: *** when the account was paid forI believe the account number is ***.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Chris ***, Manager, Don ***, Sales Counselor, Bernadette, Warehouse Supervisor, and Timothy ***, salesperson are all aware of the 10% off promise to reduce the invoice amountI have verbal confirmation from them when I went back to the store to see why I have not received the $Visa Gift Card, payment book, and to follow up with all the promises and guarantees from this store. I never received the replacement pillows as well. No payment was to be made until the 10% off was credited to the account, per Chris *** since he told me it would take Conns Corporate 4-weeks to process. It has been more than 4-weeks and I have not received any of the empty promises.Conn's corporate is lyingThe first response on the $Visa Gift Card was that they mailed it back out again after sending it to the wrong address and it was resent via FedEx but they cannot produce a tracking number? Furthermore the $gift card is not for purchase towards Conns store, this is another deceptionThe $Visa gift card, per Chris ***, is for my personal use and not for the use towards Conns merchandise and the $Visa Gift card has NO EXPIRATION date so this is another deception on Conn's partIf they do not honor the promises made to me by Chris ***, Manager and all parties that are aware of this fiasco then I will be forced to take legal action against Conn's.They following must be honored to customer's satisfaction and request. Any deviation from the following will not be acceptedApply the 10% credit towards what was spent (estimated between $3200-$3300)Delivery Fee waivedInvoice adjusted to reflect delivery fee waived, no interest, 10% off, reinstate the 32-month same as cash option, - effective from the resolution of this Revdex.com complaint.Replacement pillows delivered $Visa Gift Card to ME and no to Conn's for Conns Merchandise and no expiration date.Payment book mailedRemove derogatory credit In addition I never received a payment book or corrected invoice therefore since they failed to deliver then I cannot make payments on an account that still has not been corrected since July, 2015. Thank you,*** ***

Thank you for the opportunity to respond to Mr***’ complaint. Our records show Mr*** originally contacted us on 7/03/regarding service on his dryer; after multiple failed attempts to repair his dryer an exchange request was submitted and approved under the Terms and Conditions
of the manufacturer warranty. Mr*** was contacted on 10/26/and advised of his exchange approval. Mr*** was issued a credit up to the original amount paid which was $to re-select a new dryer. Mr*** is scheduled to visit his nearest Conn’s location on this Friday (10/30/15). We sincerely apologize for any inconvenience Mr*** has experienced during this process. We have attached a copy of Mr*** original receipt If we may be of further assistance, Mr*** may contact our Customer Service at ***.Kind regards,Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There were two months of payments that should be corrected instead of just the last monthMy grandmother's account still has not been fixed seeing as she's still considered a month behindAt this point it's just ridiculous that this hasn't been corrected.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, ya sorry I dont see the point in replacing the side rale it broke with just me on it and there are of us so im going to pass its kinda sad that your company wont stand behind the *** product you sold me instead you hide behind your no return polices you see I read the contract and it states that there is a no return/exchange with out an inspection. So since the inspection was done and you still wont return the product that I know you can but just dont want toill get a lawyer involvedI have never delt with a company so eager to *** over a good costumer never late always payed in full every month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conn's responded that a credit of $and $was posted to my account. The is incorrect. The amounts posted to my account was in the amounts of $and $416.32. The amount of $was NOT posted to the account as stated in their response
Regards,
*** ***

Thank you for the opportunity to respond to Mr*** complaint. We researched Mr
*** complaint and found his issue has been addressed and resolved. Mr*** issue was escalated to upper management and Conn’s agreed to exchange his TV. Mr*** has been contacted and made aware of his approval. He was given a credit up to the original amount which was $1,to re-select a new TV. Mr*** was advised he would need to visit his nearest Conn’s location to initiate his exchange. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana ***