Alan J. Slobodnik, M.S.W.

Thank you again for the opportunity to respond to Mr***'s concerns regarding his accountMr*** has an automatic payment scheduled to post on March 22, in the amount of $288.73. On March 20, he scheduled an additional payment in the amount of $ $to post on March ,2017. We have no record of Mr*** contacting us to cancel the automatic payment. Additionally, Conn's agents are not able to cancel automatic payments. The customer is the only one authorized to cancel automatic payments, which, has to be done through the webpay systemWe have included a copy of Mr***'s payment confirmation.Again, Conn's appreciates Mr*** for bringing his concerns to our attention

Thank you for the opportunity to respond to Ms***’ concerns regarding account ***Ms*** stated she paid her account balance in full and the account should be closed According to our records, Ms*** made two payments on her account on August 1, in the amounts of $and $This overpaid her account by $On August 31, we refunded the amount of $1012.56. On December 27, we received a credit card charge back from MS***’ credit card in the amount of $1013.23. Both payments made on August 1, were reversed causing Ms***’ account to reopen. We have included a copy of her payment history for her records. Conn’s respectfully disagrees that the account should be closed as both payments were returned. Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with your account Conn’s values you as a customer and appreciates you for bringing your concerns to our attention. Thank you, Cheryle S***

Thank you for the opportunity to respond to Mrs*** additional comments. Since Mrs*** original response; her issue has been escalated to upper management. After reviewing Mrs*** service history we found that multiple parts were needed; which we were not able to receive in a timely manner. As of 1/19/17, an exchange request has been submitted and approved on 1/19/17 for Mrs*** to replace her washer. We can confirm Mrs*** is currently in the schedule to have her new washer delivered on Friday (1/20/17) . We sincerely apologize to Mrs*** for any inconvenience that she has experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank
you for the opportunity to respond to Mrs***’s complaintOur records show
on 3/21/15, Mrs*** purchased a ** French Door refrigerator and elected to
purchase a 24-month Repair Service
Agreement PlanMrs***’s refrigerator was
scheduled and received in good order on 3/24/
We
researched Mrs***’s complaint and found she contacted our service department
on 6/14/stating her refrigerator was not making iceMrs***’s
refrigerator was still covered under the manufacturer’s warranty therefore; we
contacted the manufacturer directly to schedule a service appointmentMrs
***’s appointment was originally scheduled by the manufacture for 6/19/
however; we were informed the service provider in Mrs***’s area refused to
service products under the T&C’s of the manufacturer’s warranty and they
could not locate a new providerTherefore; on 6/29/the manufacture sent us
an approved authorization to exchange Mrs***’s refrigeratorOur records
show Mrs***’s received her new ** French Door refrigerator in good order on
6/30/On
7/23/15, Mrs*** was contacted by our Helpdesk Representative in attempts to
address her concerns however; they were unsuccessful and left a voice message
to return the callMrs***’s complaint has been forwarded to upper
management for review regarding her customer service experience and this matter
will be addressed with all parties involvedWe sincerely apologize for any
inconvenience Mrs*** experienced during this process
If
we may be of further assistance, Mrs*** may contact our Customer Service department
at 1-877-358-1252.Kind regards,Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There were two months of payments that should be corrected instead of just the last monthMy grandmother's account still has not been fixed seeing as she's still considered a month behindAt this point it's just ridiculous that this hasn't been corrected.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I've contacted conn appl three to four times and the story is still the sameAn error was occurred but over two months later the error is still occurringThey even asked me if I've talked to their companyReallyThis is after they apologize for the other callersOver two months later still no refund just another excuse about another error in processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Chris ***, Manager, Don ***, Sales Counselor, Bernadette, Warehouse Supervisor, and Timothy ***, salesperson are all aware of the 10% off promise to reduce the invoice amountI have verbal confirmation from them when I went back to the store to see why I have not received the $Visa Gift Card, payment book, and to follow up with all the promises and guarantees from this store. I never received the replacement pillows as well. No payment was to be made until the 10% off was credited to the account, per Chris *** since he told me it would take Conns Corporate 4-weeks to process. It has been more than 4-weeks and I have not received any of the empty promises.Conn's corporate is lyingThe first response on the $Visa Gift Card was that they mailed it back out again after sending it to the wrong address and it was resent via FedEx but they cannot produce a tracking number? Furthermore the $gift card is not for purchase towards Conns store, this is another deceptionThe $Visa gift card, per Chris ***, is for my personal use and not for the use towards Conns merchandise and the $Visa Gift card has NO EXPIRATION date so this is another deception on Conn's partIf they do not honor the promises made to me by Chris ***, Manager and all parties that are aware of this fiasco then I will be forced to take legal action against Conn's.They following must be honored to customer's satisfaction and request. Any deviation from the following will not be acceptedApply the 10% credit towards what was spent (estimated between $3200-$3300)Delivery Fee waivedInvoice adjusted to reflect delivery fee waived, no interest, 10% off, reinstate the 32-month same as cash option, - effective from the resolution of this Revdex.com complaint.Replacement pillows delivered $Visa Gift Card to ME and no to Conn's for Conns Merchandise and no expiration date.Payment book mailedRemove derogatory credit In addition I never received a payment book or corrected invoice therefore since they failed to deliver then I cannot make payments on an account that still has not been corrected since July, 2015. Thank you,*** ***

Thank you for the opportunity to respond to Mr***’s additional comments. Our records indicate as of 10/20/15, Mr*** has spoken with a *** delivery manager (3rd party delivery company). Mr*** has agreed to schedule an appointment with a different repair company to assess/repair his countertop. If any additional assistance is needed Mr*** may contact *** to discuss further action. If we may be of further assistance, Mr*** may contact our Customer Service at ***.Kind regards,Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conn's responded that a credit of $and $was posted to my account. The is incorrect. The amounts posted to my account was in the amounts of $and $416.32. The amount of $was NOT posted to the account as stated in their response
Regards,
*** ***

Thank you for the opportunity to respond to Mrs***’ complaint. Our records show on4/14/17, Mrs*** purchased a *** high-efficiency washer with a 24-month Repair Service Agreement and *** high-efficiency electric dryer that came with a limited 1-year manufacturer’s warranty
and accessories. Mrs*** received a copy of Conn’s Return & Exchange Policy at the time of purchase. We show Mrs*** elected to have her washer and dryer delivered. After researching Mrs***’ complaint we confirmed that she was scheduled for delivery on4/15/17. Our records indicate that Mrs*** was contacted at 6:06pm the day of delivery (4/15/17) and informed due to a scheduling conflict her delivery was postponed to a later time frame; Mrs*** agreed. We show the delivery team arrived to Mrs***’ residence at 9:44pm; however the delivery team indicated that Mrs*** refused delivery and stated that she wanted a price match with a lower amount. After further review we were able to confirm that the washer and dryer models (*** and ***) are currently retailed at $each; which is the same sale price Mrs*** received. However, if Mrs*** found the washer and dryer at a lower price with verified competitor; Mrs*** will need to bring in the weekly sales ad to take advantage of Conn’s price guarantee. At this time we are unable to honor Mrs***’ request to credit her account in the amount of $100.00. If Mrs*** is requesting to have her order cancelled; she may contact us directly or she may contact our delivery department to schedule her delivery at her convenience

Thank you for the opportunity to respond to Ms***'s concerns regarding her Conn's account. Ms*** stated she was charged a return check fee and she would like the fee reversedWe are unable to locate an account with the information provided by Ms***, as the address and telephone
number provided by Ms*** is not in our records. If Ms*** would like to provide an account number, last four of her social security number, or a telephone number that is associated with her account, we will be happy to research her concerns further. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 12/21/15, Mrs*** purchased the *** *** *** *** sofa and loveseat which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased. We researched Mrs
***’s service history and that she contacted our service department on 12/19/16 stating the cushions is sinking in on both unitsA service appointment was scheduled for 12/27/16; during the inspection the serviceman found the left and right cushion cores on the loveseat is collapsing as well as the center and right cushion cores on the sofaWe order the parts through the manufacture and Mrs*** was scheduled to install on 1/21/The serviceman removed the old cushion cores on both units and installed the new cores to complete the repairsHowever; the serviceman reported that the seat cores for the loveseat was defective and needed to be re-orderedOur record show we re-ordered new cushion cores from the manufacture for the loveseat on 1/24/17; once received the new cores were installed on 2/25/We show Mrs*** contacted us on 2/27/17 stating she also received cushion cores for her sofa however; the serviceman did not install the parts during his visitA new service order was created to only install the cushion cores Mrs*** received for her sofaThe serviceman returned to Mr***’s residence on 3/18/17 and installed the new core however; Mr*** stated she was still not satisfied with the repairsAfter further review of the serviceman’s report and photos taken before and after installation of the new cushion cores on both units; Mrs*** was contacted and informed that the unit is up to manufacturer’s specifications. At this time we are unable to honor Mrs***’s request; as of 3/18/17 both units have been successfully repaired as listed under the Terms and Conditions of the manufacturer’s warrantyMrs*** has been advised that her manufacturer’s warranty expired on 12/21/16 and no additional coverage was purchased to review further options. We have attached photos of both units after repairs were completed. If we may be of further assistance, Mrs*** may contact Customer Service at 1-877-358-1252 Kind regards, Dyeisha ***

Thank you for the opportunity to respond Ms***’s concerns regarding account ***. Ms*** stated she disputed an item on her credit report and she would like the information removed. According to our records, Ms*** signed a 32-month retail installment contract on
March 26, She agreed to have her minimum monthly payment due on the 10th of each month. We have included a copy of Ms***’s payment history and signed retail installment contract for her records. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charge-off status of the account due to payments not being made timely. Conn’s respectfully disagrees that we did not respond to Ms***’s credit bureau dispute. We appreciate Ms*** for bringing her concerns to our attention. Thank you, Cheryle ***

As you can tell I asked for help in the daysThey only tell you the part they wantThey would not exchange my defective refriAlso lies: Why would I ask for help and then cancel it? Why would the 1st service call say it needs a new ice machine then I canceled the call so they could not fix it but then the next service call they say it only needs new filtersNone of this makes senseNow that I refuse to make my payment and contancted you they call me at least times a day and I am not kiddingThis is harassmentThey also have now scheduled an appointment this satAgain a waste of timeThis is the 4th service call with nothing doneI am not holding out much hope

Thank you for the opportunity to respond to Mr*** complaint. We researched Mr
*** complaint and found his issue has been addressed and resolved. Mr*** issue was escalated to upper management and Conn’s agreed to exchange his TV. Mr*** has been contacted and made aware of his approval. He was given a credit up to the original amount which was $1,to re-select a new TV. Mr*** was advised he would need to visit his nearest Conn’s location to initiate his exchange. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana ***

Thank you for
the opportunity to respond to Mr***’s concerns. Mr*** stated he has been receiving
collection calls for an account that is not his.
We were unable to locate any call attempts with the
information Mr*** provided; however, we have placed
that telephone number
into a do not call status to attempt to prevent calls from being placed to the
telephone number in the future. If Mr
*** would like to provide additional information, we will be happy to
research this matter further.
Conn’s appreciates Mr*** for bringing his concerns to
our attention. He may contact our
Customer Service Helpdesk at 1-877-358-to provide any additional information
regarding his concernsThank you,Cheryle ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on2/1/15; Mrs*** purchased the *** *** living room furniture which consists of four pieces (sofa, loveseat chair, and ottoman) and elected to purchase 48-month FurnitureGard Plan We
researched Mrs***’s complaint and found that she contacted our service department on10/7/16stating the loveseat is coming apart underneath the unit and sofa seat cushion is sinking in and left armrest is making a squeaking noiseA service appointment was scheduled for10/29/16; during the inspection, the serviceman found the left armrest on the sofa is squeaking, and the cushions rippedThe serviceman also found two cushions ripped on the loveseat and the right arm panel is making a squeaking noiseMrs*** was contacted and advised that the seat cushions are not covered under the T&C’s of the FurnitureGard PlanHowever; we will continue with repair needs for both armrestsWe show the serviceman returned to Mrs***’s residence on11/23/16for repair but found both armrests required chip board to complete repair, therefore, parts were ordered through the manufacturerThe serviceman also notated that the sofa needed four new legs which were ordered through the manufacturerOnce we received the parts, Mrs*** was originally scheduled for12/10/16however; there was a conflict in the scheduledOur records show the service department attempted to contact Mrs*** on12/12/16and12/14/16to re-schedule her appointment but were unsuccessful and left a voice message to return the callWe show Mrs*** is currently scheduled for installation on12/23/16; once the serviceman installs the parts we can determine if further actions are required At this time Mrs***’s furniture does not meet the qualification for an exchangeHowever; we will continue with any covered repairs; no compensation is due at this time If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us twice for service on his dishwasher and parts were ordered but never replaced; 2) He contacted us numerous times; and 3) He is requesting an exchange Our investigation reveals that: 1) We have replaced parts twice on the dishwasher on 3/26/and 10/21/16; 2) We have remained in contact with Mrand Mrs*** regarding repairs to their dishwasher; and 3) Mr***s dishwasher does not meet the qualifications for an exchange at this time Our records show 9/5/15, Mrs*** purchased a *** dishwasher and elected to purchase a 48-month Repair Service Agreement We show Mrs*** first contact us for service for her dishwasher on 2/23/stating the unit is not draining properlyA service appointment was scheduled for 2/27/as requestedDuring the inspection, the technician found parts were needed for repairWe show the parts were received on 3/8/and Mrs*** requested to schedule installation for 3/26/The technician replaced the control assembly and board interface to complete the repairs Our records show Mrs*** contacted us again on 9/17/stating the dishwasher is not heating, draining and leaves dishes smellingWe attempted to schedule a service appointment, but Mrs*** stated she will be out of town and will contact us once they return therefore the service order was canceled We show Mrs*** called back in on 10/5/to schedule repairs for 10/11/The technician found a new drain pump was needed for repairOnce we received the part, Mrs*** was scheduled for installation on 10/21/The technician replaced the drain pump and reported that the dishwasher was functioning properly Mrs***s last service call for her dishwasher was received on 7/11/stating the unit is not washing or drying properly and leaves a bad smellA service appointment was scheduled for 7/17/During the inspection, the technician found parts were needed for repairOur records show Mrs*** is currently scheduled for installation on 7/31/Once the technician returns and installs the parts, we can determine what further actions may be required At this time Mr***s dishwasher does not meet the qualifications for an exchange, however; we will continue with any covered repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, ya sorry I dont see the point in replacing the side rale it broke with just me on it and there are of us so im going to pass its kinda sad that your company wont stand behind the *** product you sold me instead you hide behind your no return polices you see I read the contract and it states that there is a no return/exchange with out an inspection. So since the inspection was done and you still wont return the product that I know you can but just dont want toill get a lawyer involvedI have never delt with a company so eager to *** over a good costumer never late always payed in full every month

Thank you for the opportunity to
respond to *** *** complaintWe reviewed *** *** complaint and
found his concerns are regarding a purchase made under *** ***
Our
records show on 1/21/13, *** *** purchased a *** Top Load washer and
elected to purchase a 48-month Repair Service Agreement Plan
After further research we found *** *** last service call on her washer was received on 7/28/15, stating the
unit does not complete cycles and is making a loud noiseA service appointment
was scheduled for 8/5/15; during the inspection the technician found parts were
needed to complete repairsPrior to receiving the parts, *** *** contacted
us on numerous occasions stating he did not want to wait for parts to arrive
and requested an exchangeHowever; *** *** was advised that we needed to
continue with repairs and would be contacted to schedule an appointment once the
parts arrivedOur records show we received the parts on 8/11/and *** *** was scheduled for service on 8/12/During the appointment, the
technician installed a new *** main board and four dampers to complete repairs
As of 8/26/15, *** *** has not contacted us regarding any further service
needs since the washer was repaired on 8/12/We sincerely apologize for any
inconvenience *** *** experienced during this process
If we may be of further assistance, Mr
Bunting may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***