Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for following up on my complaint. After weeks of my microwave being held up by a 2x4, Diane in the warehouse was kind enough to send out young men to reinstall the microwave...They secured the bracket on the wall to the studs(as it was originally attached to the drywall),added reinforcement to my cabinet ( as the cabinet is now pulling apart) and placed washers on the screws holding the microwave to the cabinet.My cabinet remains broken and pulled apart.Hats off to Diane in the warehouse, the young men for attempting to correct the issue and Charlie in the service department for stepping up to the plate

Thank you for the opportunity to respond to Mr***’ complaint. Our records show Mr*** originally contacted us on 7/03/regarding service on his dryer; after multiple failed attempts to repair his dryer an exchange request was submitted and approved under the Terms and Conditions
of the manufacturer warranty. Mr*** was contacted on 10/26/and advised of his exchange approval. Mr*** was issued a credit up to the original amount paid which was $to re-select a new dryer. Mr*** is scheduled to visit his nearest Conn’s location on this Friday (10/30/15). We sincerely apologize for any inconvenience Mr*** has experienced during this process. We have attached a copy of Mr*** original receipt If we may be of further assistance, Mr*** may contact our Customer Service at ***.Kind regards,Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It's been more than months waiting for this account to close and always get the same answer wait hours and nothing happensI believe Conns should compensate for the negligence on there part. As I indicated before I'm unable to get an increase on my credit card account due to this issuewaiting to days before it clears up my credit history is unacceptable

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/20/12:00:AM and assigned ID ***
Regards,

Thank you for the opportunity to respond to Mr***’ concerns regarding account ***. Mr*** stated he returned items from his purchase and he would like a contract that reflects the merchandise he currently has. According to our records, Mr*** signed a 32-month
retail installment contract on May 1, 2016. That contract included a washing machine, dryer, repair service agreement on both units, a television and a television mount. On July 11, an invoice credit in the amount of $was applied to the account because you did not accept delivery of the washing machine and the dryer. Conn’s will process a replacement contract to reflect the television and the television mount. Once the contract is completed, we will send it to Mr***’ email address through our Docusign process. Mr*** will need to sign the replacement contract and email it back to us. This will replace the current contract and show the balance for only the television and the mount. We ask that Mr*** please allow 7-business days for processing A new account will be established using the replacement contract and the current account will closeThe one-year no-interest financing will be reinstated and any negative credit marks assessed on account *** will be removed when the account closes. We ask that Mr*** please allow the credit bureaus 30-days to update their records to reflect the changes. Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 2/28/16 Mrs*** purchased a *** hear/air conditioner which comes with a 1-year limited manufacturer’s warranty. We researched Mrs*** complaint and found that she contacted our service
department on 12/5/16 stating the unit was not heating and only blowing cold airA service appointment was scheduled for 12/13/16; during the inspection, the technician found parts were needed for repairOnce we received the parts the technician returned to install on 12/22/16; during installation, the freon line while we attempted to move the evaporator coilThe technician took the unit into the service center to complete further repairsOnce we replaced the heater and repaired the broke line and the unit was returned to Mrs*** residenceWe show Mrs*** contacted service again on 1/19/17 stating the unit freezes upA service appointment was scheduled for1/25/17; during the inspection, the technician found the unit was leaking freonMrs*** unit was taken to our service center for repairs; the technician repaired the leak on the process stub re-gassed and tested the unit Our service department attempted to contact Mrs*** on 1/27/17 to schedule delivery for her repaired unit but was unsuccessfulMrs*** may contact our service department at 1-855-266-6349 to schedule an appointment to have her unit delivered. We sincerely apologize for any inconvenience Mrs*** may have experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 8/15/15, Mr*** purchased two *** recliners and the *** *** black chest all with a 48-month FurnitureGard Plan. We reviewed Mr***’s complaint and found his items were delivery on
8/18/During delivery; our delivery drivers notified their warehouse manager that both chairs were damaged by other movers that where in Mr***’s residence upon delivery and witnessed the damagesThis information was brought to Mrs***’s attention while our delivery team was still at their residenceMrs*** did informed our warehouse representative that she was not sure who caused the damages but was ok with receiving the items and would contact us once her spouse check the items if neededOur records show Mrs*** later contacted us on 8/27/stating both recliners were damaged and the chest was dentedWe have forwarded Mr*** complaint to upper management for further reviewAlthough we are unable to confirm who caused the damages during delivery, Conn’s has agreed to exchange both recliner and the chest as a gesture of goodwillMr*** is currently scheduled for delivery on 9/19/We sincerely apologize for any inconvenience Mr*** experienced during this process. We have included supporting documents with our response. If we may be of further assistance, Mr*** may contact Customer Service at 1-877-358-1252. Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Ms***’s complaintWe researched Ms***’s complaint and found that her issue has been addressedConn’s has agreed to issue a refund for the warranty purchased on all units in attempts to resolve this matterWe sincerely apologize for any
inconvenience Mr*** experienced during this process. If we may be of further assistance, Ms*** may contact us at 1-866-765-1513. Kind regards,Dyeisha ***

Thank you for the opportunity to respond to *** *** concerns regarding account ***. *** *** stated she scheduled a payment that was supposed to be applied to both her accounts. According to our records, on October 20, 2016, *** *** scheduled a payment in the
amount of $to process on account ***At that time, *** *** did not state that any of the funds should be applied to account ***. On October 25, 2016, *** *** contacted us stating both accounts should have been paid. She requested $be moved from account *** and applied to account ***. As of November 11, 2016, the payment amount of $was moved from account *** and applied to account ***. We are in the process of reversing the late fee that was assessed on account ***. There were no negative credit marks assessed on the account due to this matter. We have attached a copy of *** *** payment history for her records. Conn’s values *** *** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle S***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on2/7/16, Mrs*** purchased a *** *** Chocolate sofa and elected to purchase a 36-month FurnitureGard Plan After further research of Mrs***’s complaint we show she contacted our customer service
department on5/28/16via email stating she was not happy with her sofa and requested to make arrangement for the unit to be picked upMrs*** also stated that she did not own a phone and could only be contacted via emailWe show on5/30/16; a customer service representative responded to the request via email asking that she contact us directly for better assistance as no additional information was providedOur record show on8/19/16, Mrs*** contacted our service department stating the cushion is sagging on the sofa and the stitching is coming undoneHowever; the service order was canceled because the service department was unable to reach Mrs*** to schedule an appointmentMrs*** contacted service again on10/19/16regarding the same issue and provided an alternate contact numberA service appointment was scheduled for10/27/16, but the serviceman notated that Mrs*** was not home during the scheduled appointmentWe show Mrs*** re-scheduled her appointment for10/31/16; during the inspection, the serviceman found parts were needed to repair the left and right arms and the back the sofaOnce we received the parts from the manufacturer, our service department attempted to contact Mrs*** on11/10/16,11/12/16and11/15/16to schedule repairs but was unsuccessfulThe service department also emailed Mrs*** requesting that she contact them to schedule a repair date but did not receive a response or was contacted, therefore; the service order was canceled At this time we are unable to honor Mrs***’s request; we have attempted to repair her sofa promptly, but she has not been availableAs of11/26/16, Mrs***’s account with Conn’s has been charged off, and we no longer have access to her informationTherefore; we are unable to continue with any further repair needsConn’s is required to report factual information to the credit bureau regarding account status Mrs*** may contact her account holder directly at1-800-898-7105for better assistance If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 6/13/16, Mrs*** purchased a 65” Samsung 4K Smart TV and elected to purchase a 49-month Repair Service Agreement. We researched Mrs*** service history and found she contacted our service
department on 7/2/16 stating the picture on the unit turns on and offA service appointment was scheduled for 7/8/16; during the inspection the serviceman was unable to find any issue with the unit and reported the television was working to manufacturer’s specificationWe show Mr*** contacted service again on7/12/16 regarding the same issue and a service appointment was scheduled for7/13/The technician suggested the motherboard be replaced to complete repairs however; Mrs*** refused repairsAfter further reviewing Mrs*** service needs, on 7/22/16 the manufacturer agreed to issue an even exchangeOur service claim representative attempted to contact Mrs*** on 7/23/16regarding her approved exchange but was unsuccessful and left a voice messageMrs*** will need to return her old television to her nearest Conn’s to initiate her approved exchange. We sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you again for the opportunity to respond to Mr***'s concerns regarding his account. We have included another copy of Mr***'s signed "cash-option" acknowledgement page.Mr*** will need to contact our customer service department to obtain an up-to-date payoff quoteAgain, Conn's appreciates Mr*** for bringing his concerns to our attention

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 9/4/16, Mrs*** purchased a ** dishwasher and a "as is" clearance model *** *** *** Sectional which consist of five pieces (left recliner, right recliner, wedge and two armless chairs)
Mrs***’s items were delivered and signed acknowledging they were received in good order on 9/6/16; no damages or incidents were reported . We researched Mrs***'s complaint and found during her post call on9/6/16 regarding her delivery experience; Mrs*** stated she inspected all items and no damages or issues was reportedWe also show Mrs*** stated she would self install her dishwasher therefore; no tools were needed to install any items. Mrs*** did contacted the delivery department the following day 9/7/16 stating the wedge has a stain that she is unable to remove and requested an exchangeMrs*** was made aware that we are unable to honor her request to exchange the wedge as no issue was reported at the time of delivery. At this time we are unable to honor Mrs***’s request; no damages or incidents/accidents were reported at the time of deliveryMrs***'s furniture was purchased "as is"We are unable to determine when or how damages may have occurred once delivery is complete. If we may be of further assistance, Mrs*** may have the account holder contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mr***'s concerns regarding account ***3434. Mr*** indicated he received a credit mark on his account. He believe the credit mark should be removed According to our records, Mr*** signed a 32-month retail
installment contract on July 31, 2015. He agreed to have his minimum monthly payment due on the 14th of each month. Mr*** made his November 14, payment on December 17, causing a 30-day credit mark to be assessed on the account. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to the payment not being made timely. We have attached a copy of signed retail installment contract and payment history for his records. Conn’s values you as a customer and appreciates his for bringing his concerns to our attention. Thank you, Cheryle Simmons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThat is not true a manager did not contact me I answer all my calls and respond back to all my voicemailsEvery single person ive talked to from conns has lied to meIm not keeping it broken I want a new one yall had enough time to fix it and respond back to me this doesnt make senseMaybe yall should get yal techs rightThey've been working on pont des mouton road for about a month now any person with common sense would know its gonna take me awhile to get home because its located on a one way which you have to go all the way aroundHe could have waited theres no reason I should be going through thisYall knew I was moving yall knew it was going in storage so why didnt a manager contact me thenIm through with the lies from conns I can show my bill and prove that yall hAvent contacted me the only time yall contact somebody is when yall want yall money I want my washer switched out because this doesnt make sense
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, the message was received on 12/2/and they stated that they would be sending the refund in the form of a checkAs of 12/10, I have not yet received the check
Regards,
*** ***

We did load a Uhaul for the *** on 9/28/ She claims on of our workers hopped in her Uhaul and moved it and in the process hit their mailbox and broke it The person she allowed to drive her Uhaul is not a licensed driver for our company he is a helper He did not hop
into the Uhaul on his own he was asked to moved the Uhaul when in fact they should have been moving their own Uhaul It had nothing to do with our truck or our driver At that point it is a matter between you, the person you asked help to move the Uhual, and automobile insurance because it was a accident in a vehicle Well they talked and the helper said he would make sure its fixed and even went to pick it up get it fixed through someone and replaced it back to its state Taking pictures and sending it to the customer as proof Than they calll us back a week or so later saying the mailbox is on the ground and they want us to fix it Well now the helper that was involved is no longer working with us and they want us to be responsible for their problem It didnt happen in my truck, it didnt happen with my driver, they gave the keys to the helper without asking questions when they should have moved their own Uhaul All that being said we called someone to get the mailbox fixed and they have replaced it with a new one Which I have forwarded the invoice to the customer and would like us to split the cost, total cost was $

Thank you for the opportunity to
respond to Mrs***’s complaintOur records show on 7/16/15, Mrs***
purchased a *** side-by-side refrigerator and a ***
electric range
and elected to purchase a 48-month Repair Service Agreement on both itemsMrs
***’s items were delivered and received in good order on 7/17/
We researched Mrs***’s service
history and found she contacted our service department regarding her range on
8/25/stating the burners are not heatingMrs*** was contacted on
8/27/to notify her that her appointment was scheduled for 9/2/but was
unable to reach her and left a voice message regarding service dateMrs
*** later contact our service department the same day and expressed she was
unhappy with the service dateShe was notified we could schedule an
appointment through the manufacturer however; she will need to provide her
serial numberOn 9/1/15, Mrs*** contacted our service department and cancelled
her appointment for 9/2/and requested to be consulted before scheduling any
future appointmentsMrs*** was notified the next dates available with
Conn’s were on 9/8/or 9/11/However; she requested her product be service
through the manufacture and was again advised they needed her serial number
Mrs*** contacted us on 9/3/to provide her serial number and her
appointment was scheduled by the manufacture for 9/10/with *** ** *** ***Per the manufacture, Mrs***’s range was repaired on 9/10/15; no
further issues have been reported
In regards to Mrs***’s
refrigerator, we show she contacted our service department on 9/5/stating
the unit is not cooling or freezingA service appointment was scheduled with a
certified 3rd party technician (*** *** ***) for 9/8/
During the appointment the technician found parts were needed to complete
repairsOnce the parts arrived Mrs*** was scheduled for 9/17/to install
new partsThe service provider contacted Mrs*** on 9/18/and 9/22/to
verify all repairs were completed to her satisfaction but Mrs*** has not
provided an update therefore; her service order was reported as completedWe
also emailed Mrs*** a food loss claim form to submit for processing to the
email address she provided to our Customer Service departmentIf Mrs***
has any further service needs she may contact our Service Department at
***
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond
to Mrs***’
complaintOur records show on 6/6/15, Mrs*** purchased a ** High
Efficiency washer and dryer both with a 24-month Repair Service Agreement
Mrs***’ delivery was scheduled and received in good order on 6/29/
We researched Mrs***’ complaint and found she later
contacted our delivery department the same day (6/29/15) stating her floors
were floodedOur delivery department sent out a representative the following
day (6/30/15) to inspect the unitDuring inspection, the representative
found there was a functional failure with the washer and Mrs***’ floors
were dampAn exchange request was submitted and Mrs***’ delivery was
scheduled for 7/3/15. Mrs*** was
contacted by our Customer Relations Officer regarding her concerns and was
advised that our Risk Management Department had open a claim to investigate
the allege damage to her apartment floorsWe suggested that Mrs***
contact someone in her area to extract the water if she felt it was excessive
and mitigate any additional damage. Mrs
*** was also advised that if the claim was approved then she would be
reimbursed. Mrs*** was not satisfied
with our response and demanded the exchange and to close her Conn’s account
without her paying for the merchandise.
Her request was deniedShe then requested to return the product oppose
to an exchange and demanded the drivers be there at a.m. We agreed to honor her request however we
were unable to guarantee the drivers would be there at a.m. Although we could not guarantee a.mwe advised
we would be there on 7/3/as early as possible. Mrs*** was provided via email her claim
number the adjusters contact information to check the status
As requested Mrs***’ washer and dryer was picked up on
7/3/and her account has been closed
If we may be of further assistance, Mrs*** may contact our
Customer Service department at 1-877-358-
Kind regards,Dyeisha W***

Thank you for the opportunity to respond to *** *** concerns regarding account *** *** *** stated she paid her account balance in full, but the account remains open. According to our records, *** *** made her final payment on April 28, 2016. The
account is in process of closing. We ask that *** *** please allow 10-business days for the account to close. Once the account has closed, *** *** will receive a close-out letter in the mail within days of the account closing date. Conn’s values *** *** as a customer and apologizes for any inconvenience she has experienced due to this matter. Thank you, Cheryle S***