Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’ concerns regarding account ***. Mr*** stated he returned items from his purchase and he would like a contract that reflects the merchandise he currently has. According to our records, Mr*** signed a 32-month
retail installment contract on May 1, 2016. That contract included a washing machine, dryer, repair service agreement on both units, a television and a television mount. On July 11, an invoice credit in the amount of $was applied to the account because you did not accept delivery of the washing machine and the dryer. Conn’s will process a replacement contract to reflect the television and the television mount. Once the contract is completed, we will send it to Mr***’ email address through our Docusign process. Mr*** will need to sign the replacement contract and email it back to us. This will replace the current contract and show the balance for only the television and the mount. We ask that Mr*** please allow 7-business days for processing A new account will be established using the replacement contract and the current account will closeThe one-year no-interest financing will be reinstated and any negative credit marks assessed on account *** will be removed when the account closes. We ask that Mr*** please allow the credit bureaus 30-days to update their records to reflect the changes. Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter Thank you, Cheryle ***

Thank you for
the opportunity to respond to Mr***’s concerns. Mr*** stated he has been receiving
collection calls for an account that is not his.
We were unable to locate any call attempts with the
information Mr*** provided; however, we have placed
that telephone number
into a do not call status to attempt to prevent calls from being placed to the
telephone number in the future. If Mr
*** would like to provide additional information, we will be happy to
research this matter further.
Conn’s appreciates Mr*** for bringing his concerns to
our attention. He may contact our
Customer Service Helpdesk at 1-877-358-to provide any additional information
regarding his concernsThank you,Cheryle ***

Thank you for the opportunity to respond Ms***’s concerns regarding account ***. Ms*** stated she disputed an item on her credit report and she would like the information removed. According to our records, Ms*** signed a 32-month retail installment contract on
March 26, She agreed to have her minimum monthly payment due on the 10th of each month. We have included a copy of Ms***’s payment history and signed retail installment contract for her records. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charge-off status of the account due to payments not being made timely. Conn’s respectfully disagrees that we did not respond to Ms***’s credit bureau dispute. We appreciate Ms*** for bringing her concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on2/1/15; Mrs*** purchased the *** *** living room furniture which consists of four pieces (sofa, loveseat chair, and ottoman) and elected to purchase 48-month FurnitureGard Plan We
researched Mrs***’s complaint and found that she contacted our service department on10/7/16stating the loveseat is coming apart underneath the unit and sofa seat cushion is sinking in and left armrest is making a squeaking noiseA service appointment was scheduled for10/29/16; during the inspection, the serviceman found the left armrest on the sofa is squeaking, and the cushions rippedThe serviceman also found two cushions ripped on the loveseat and the right arm panel is making a squeaking noiseMrs*** was contacted and advised that the seat cushions are not covered under the T&C’s of the FurnitureGard PlanHowever; we will continue with repair needs for both armrestsWe show the serviceman returned to Mrs***’s residence on11/23/16for repair but found both armrests required chip board to complete repair, therefore, parts were ordered through the manufacturerThe serviceman also notated that the sofa needed four new legs which were ordered through the manufacturerOnce we received the parts, Mrs*** was originally scheduled for12/10/16however; there was a conflict in the scheduledOur records show the service department attempted to contact Mrs*** on12/12/16and12/14/16to re-schedule her appointment but were unsuccessful and left a voice message to return the callWe show Mrs*** is currently scheduled for installation on12/23/16; once the serviceman installs the parts we can determine if further actions are required At this time Mrs***’s furniture does not meet the qualification for an exchangeHowever; we will continue with any covered repairs; no compensation is due at this time If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha ***

Thank
you for the opportunity to respond to Mrs***’s complaintOur records show
on 3/21/15, Mrs*** purchased a ** French Door refrigerator and elected to
purchase a 24-month Repair Service
Agreement PlanMrs***’s refrigerator was
scheduled and received in good order on 3/24/
We
researched Mrs***’s complaint and found she contacted our service department
on 6/14/stating her refrigerator was not making iceMrs***’s
refrigerator was still covered under the manufacturer’s warranty therefore; we
contacted the manufacturer directly to schedule a service appointmentMrs
***’s appointment was originally scheduled by the manufacture for 6/19/
however; we were informed the service provider in Mrs***’s area refused to
service products under the T&C’s of the manufacturer’s warranty and they
could not locate a new providerTherefore; on 6/29/the manufacture sent us
an approved authorization to exchange Mrs***’s refrigeratorOur records
show Mrs***’s received her new ** French Door refrigerator in good order on
6/30/On
7/23/15, Mrs*** was contacted by our Helpdesk Representative in attempts to
address her concerns however; they were unsuccessful and left a voice message
to return the callMrs***’s complaint has been forwarded to upper
management for review regarding her customer service experience and this matter
will be addressed with all parties involvedWe sincerely apologize for any
inconvenience Mrs*** experienced during this process
If
we may be of further assistance, Mrs*** may contact our Customer Service department
at 1-877-358-1252.Kind regards,Dyeisha W***

Thank you for the opportunity to respond to Ms***’s complaintWe researched Ms***’s complaint and found that her issue has been addressedConn’s has agreed to issue a refund for the warranty purchased on all units in attempts to resolve this matterWe sincerely apologize for any
inconvenience Mr*** experienced during this process. If we may be of further assistance, Ms*** may contact us at 1-866-765-1513. Kind regards,Dyeisha ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
***. *** *** stated she was not
aware of the ter** of the no-interest financing and would like her “cash-option”
reinstated.
According to
our records, *** *** signed a
32-month retail installment contract on
November 25, 2014. That contract
included our 12-month no-interest financing promotion (“Cash-option”). Per the ter** and conditions of the “cash-option”
the “cash-option” will be void if the minimum monthly payment is not paid
within days of each month’s due date or if the unpaid portion of the total “cash-option”
price is not paid with days of the expiration date. We have attached a copy of *** ***
signed cash option addendum page for her records
*** *** “cash-option”
expired on November 25, 2015. **
***’ invoice balance due at the end of the “Cash-option” was $2791.03. *** *** paid a total of $2534.97. This left an invoice shortage of $
Since the invoice balance was not paid in full before the “cash-option” expiration
date, the “cash-option” was void and finance charges were assessed from the
date of purchase under the ter** and conditions found in the signed retail
installment contract as stated in the “cash-option” addendum.
We are unable
to reinstate the “cash-option” due to the invoice balance not being paid in
full before the expiration date. We
value *** *** as a customer and appreciate her for bringing her concerns to
our attentionThank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThat is not true a manager did not contact me I answer all my calls and respond back to all my voicemailsEvery single person ive talked to from conns has lied to meIm not keeping it broken I want a new one yall had enough time to fix it and respond back to me this doesnt make senseMaybe yall should get yal techs rightThey've been working on pont des mouton road for about a month now any person with common sense would know its gonna take me awhile to get home because its located on a one way which you have to go all the way aroundHe could have waited theres no reason I should be going through thisYall knew I was moving yall knew it was going in storage so why didnt a manager contact me thenIm through with the lies from conns I can show my bill and prove that yall hAvent contacted me the only time yall contact somebody is when yall want yall money I want my washer switched out because this doesnt make sense
Regards,

Thank you for the opportunity to
respond to Mrs*** complaintOur records show on 1/25/14, Mr*** purchased
the *** *** *** *** *** *** *** which
consist of three
pieces (sofa, loveseat and recliner) and elected to purchase a 48-month
FurnitureGard Plan on all piecesMr*** furniture was delivered and
received in good order on 2/13/
We researched Mrs*** complaint
and found she contacted our service department on 5/12/stating the cushions
are sinking on the recliner and the recliner is not locking when returning to
upright positionA service appointment was scheduled for 6/13/15; during the
inspection the serviceman found the recliner’s seat sinking when sat on, the
footrest sagging and the chair hard to closeWe show parts were ordered and
shipped to Mrs*** residence on 7/14/Mrs*** requested a Saturday
appointment to have the serviceman install parts therefore she was scheduled
for the first available date on 8/29/however; she was later re-scheduled for
9/5/Upon arrival, the serviceman found Mrs*** received the incorrect
parts and was unable to repair the seat cushion coreThe serviceman reported
all spring was goodThe serviceman did notate that Mrs*** informed him of
scratch marks on the seat which was caused by their petAlthough the scratch
marks are not covered, the serviceman was able to treat the area with leather
conditionerMrs*** also informed the serviceman that both the sofa and
loveseat seats were sinking, springs were broken and not reclining properly;
therefore a new work order was created to assess both units on 9/24/
After further reviewing Mrand Mrs
*** service needs, we agreed to issue an exchange under the *** of
the FurnitureGard PlanWe spoke to Mrs*** on 9/22/to inform her of the
approval and also explained that the store credit fulfills the warranty and
additional coverage would need to be purchased if interestedMrs*** is
aware that we no longer have the original furniture they purchased therefore;
we issued an in-store credit to re-select any three items up to $We
sincerely apologize for any inconvenience Mrand Mrs*** experienced during
this process
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Jana ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 9/4/16, Mrs*** purchased a ** dishwasher and a "as is" clearance model *** *** *** Sectional which consist of five pieces (left recliner, right recliner, wedge and two armless chairs)
Mrs***’s items were delivered and signed acknowledging they were received in good order on 9/6/16; no damages or incidents were reported . We researched Mrs***'s complaint and found during her post call on9/6/16 regarding her delivery experience; Mrs*** stated she inspected all items and no damages or issues was reportedWe also show Mrs*** stated she would self install her dishwasher therefore; no tools were needed to install any items. Mrs*** did contacted the delivery department the following day 9/7/16 stating the wedge has a stain that she is unable to remove and requested an exchangeMrs*** was made aware that we are unable to honor her request to exchange the wedge as no issue was reported at the time of delivery. At this time we are unable to honor Mrs***’s request; no damages or incidents/accidents were reported at the time of deliveryMrs***'s furniture was purchased "as is"We are unable to determine when or how damages may have occurred once delivery is complete. If we may be of further assistance, Mrs*** may have the account holder contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to *** *** concerns regarding account ***. *** *** stated she scheduled a payment that was supposed to be applied to both her accounts. According to our records, on October 20, 2016, *** *** scheduled a payment in the
amount of $to process on account ***At that time, *** *** did not state that any of the funds should be applied to account ***. On October 25, 2016, *** *** contacted us stating both accounts should have been paid. She requested $be moved from account *** and applied to account ***. As of November 11, 2016, the payment amount of $was moved from account *** and applied to account ***. We are in the process of reversing the late fee that was assessed on account ***. There were no negative credit marks assessed on the account due to this matter. We have attached a copy of *** *** payment history for her records. Conn’s values *** *** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle S***

Thank you for
the opportunity to respond to Mr***s concerns regarding account ***0230. Mr*** stated he made a $cash
payment in May 2015; however, the payment did not post to the account. Mr*** stated he would like the day
credit mark removed due to the
missing payment
According to
our records, we spoke with Mr*** on April 28, regarding the past due
amount of $64.16. Mr*** stated he
was going to go into the store to make the payment on that date. The payment was not processed and call
attempts resumed on April 29, 2015. We
were able to speak with Mr*** again on June 4, regarding the past due
amount of $171.28. Mr*** stated he
made the payment in the store earlier that day.
On June 15, we received a credit card payment of $50.
We are unable
to alter the credit reporting in this matter as Conn’s is obligated to report
factual credit information to the credit bureaus. We do not have record of a $payment made
in May 2015. Mr*** may fax over a
copy of the payment receipt for further review.
We have
attached a copy of Mr***s payment history for his records

Thank you for the opportunity to respond to Mr***'s concerns regarding account ***3434. Mr*** indicated he received a credit mark on his account. He believe the credit mark should be removed According to our records, Mr*** signed a 32-month retail
installment contract on July 31, 2015. He agreed to have his minimum monthly payment due on the 14th of each month. Mr*** made his November 14, payment on December 17, causing a 30-day credit mark to be assessed on the account. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to the payment not being made timely. We have attached a copy of signed retail installment contract and payment history for his records. Conn’s values you as a customer and appreciates his for bringing his concerns to our attention. Thank you, Cheryle Simmons

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on2/7/16, Mrs*** purchased a *** *** Chocolate sofa and elected to purchase a 36-month FurnitureGard Plan After further research of Mrs***’s complaint we show she contacted our customer service
department on5/28/16via email stating she was not happy with her sofa and requested to make arrangement for the unit to be picked upMrs*** also stated that she did not own a phone and could only be contacted via emailWe show on5/30/16; a customer service representative responded to the request via email asking that she contact us directly for better assistance as no additional information was providedOur record show on8/19/16, Mrs*** contacted our service department stating the cushion is sagging on the sofa and the stitching is coming undoneHowever; the service order was canceled because the service department was unable to reach Mrs*** to schedule an appointmentMrs*** contacted service again on10/19/16regarding the same issue and provided an alternate contact numberA service appointment was scheduled for10/27/16, but the serviceman notated that Mrs*** was not home during the scheduled appointmentWe show Mrs*** re-scheduled her appointment for10/31/16; during the inspection, the serviceman found parts were needed to repair the left and right arms and the back the sofaOnce we received the parts from the manufacturer, our service department attempted to contact Mrs*** on11/10/16,11/12/16and11/15/16to schedule repairs but was unsuccessfulThe service department also emailed Mrs*** requesting that she contact them to schedule a repair date but did not receive a response or was contacted, therefore; the service order was canceled At this time we are unable to honor Mrs***’s request; we have attempted to repair her sofa promptly, but she has not been availableAs of11/26/16, Mrs***’s account with Conn’s has been charged off, and we no longer have access to her informationTherefore; we are unable to continue with any further repair needsConn’s is required to report factual information to the credit bureau regarding account status Mrs*** may contact her account holder directly at1-800-898-7105for better assistance If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha ***

Thank you for the opportunity to
respond to Mrs***’s complaintOur records show on 7/16/15, Mrs***
purchased a *** side-by-side refrigerator and a ***
electric range
and elected to purchase a 48-month Repair Service Agreement on both itemsMrs
***’s items were delivered and received in good order on 7/17/
We researched Mrs***’s service
history and found she contacted our service department regarding her range on
8/25/stating the burners are not heatingMrs*** was contacted on
8/27/to notify her that her appointment was scheduled for 9/2/but was
unable to reach her and left a voice message regarding service dateMrs
*** later contact our service department the same day and expressed she was
unhappy with the service dateShe was notified we could schedule an
appointment through the manufacturer however; she will need to provide her
serial numberOn 9/1/15, Mrs*** contacted our service department and cancelled
her appointment for 9/2/and requested to be consulted before scheduling any
future appointmentsMrs*** was notified the next dates available with
Conn’s were on 9/8/or 9/11/However; she requested her product be service
through the manufacture and was again advised they needed her serial number
Mrs*** contacted us on 9/3/to provide her serial number and her
appointment was scheduled by the manufacture for 9/10/with *** ** *** ***Per the manufacture, Mrs***’s range was repaired on 9/10/15; no
further issues have been reported
In regards to Mrs***’s
refrigerator, we show she contacted our service department on 9/5/stating
the unit is not cooling or freezingA service appointment was scheduled with a
certified 3rd party technician (*** *** ***) for 9/8/
During the appointment the technician found parts were needed to complete
repairsOnce the parts arrived Mrs*** was scheduled for 9/17/to install
new partsThe service provider contacted Mrs*** on 9/18/and 9/22/to
verify all repairs were completed to her satisfaction but Mrs*** has not
provided an update therefore; her service order was reported as completedWe
also emailed Mrs*** a food loss claim form to submit for processing to the
email address she provided to our Customer Service departmentIf Mrs***
has any further service needs she may contact our Service Department at
***
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 6/13/16, Mrs*** purchased a 65” Samsung 4K Smart TV and elected to purchase a 49-month Repair Service Agreement. We researched Mrs*** service history and found she contacted our service
department on 7/2/16 stating the picture on the unit turns on and offA service appointment was scheduled for 7/8/16; during the inspection the serviceman was unable to find any issue with the unit and reported the television was working to manufacturer’s specificationWe show Mr*** contacted service again on7/12/16 regarding the same issue and a service appointment was scheduled for7/13/The technician suggested the motherboard be replaced to complete repairs however; Mrs*** refused repairsAfter further reviewing Mrs*** service needs, on 7/22/16 the manufacturer agreed to issue an even exchangeOur service claim representative attempted to contact Mrs*** on 7/23/16regarding her approved exchange but was unsuccessful and left a voice messageMrs*** will need to return her old television to her nearest Conn’s to initiate her approved exchange. We sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Mr***’s
concerns regarding accounts ***2130, ***and ***2132. Mr*** stated the accounts are reporting
negatively on his credit report, but insurance paid for the items.
According to our records the insurance claim on
account
***was denied by Assurant because the items claimed were not listed on
the police report. The items were
handwritten on the report and Assurant requested a supplemental police report to
include the items; however, Assurant did not receive the supplemental
report. Additionally, the claim filed regarding account
***was paid by Assurant; however, the 3D Blu Ray Player was not listed on
the police report and was not covered.
This left an outstanding balance on the account. Assurant denied the claim on account ***because
Mr*** did not accept property insurance at the time of account
opening.
We are obligated to report factual information to the
credit bureaus and are unable to remove any negative credit marks assessed on
the accounts due to non-payment.
We value Mr*** as a customer and appreciate him for
bringing his concerns to our attention.Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, the message was received on 12/2/and they stated that they would be sending the refund in the form of a checkAs of 12/10, I have not yet received the check
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]According to the last communication, the account was not reported correctly with a zero balance on September 30th as stated in the response, it was reported as "charged off", a huge difference. In addition, of course nothing was done to compensate for this inconvenience & with the huge run around, I would like for the dispute to remain open until we see if I was reported to the credit bureau, as mentioned in the collection notice and to see if I continue to receive collection calls from ConnsThey were so slow and unprofessional in handling something as big as $in overpayments with collection calls for more paymentsNo one called to say they figured it out, I was just under the assumption that the account would be in collections, as indicated in the last communication from Conns (attached)
Regards,

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he filed an unemployment insurance claim and it has not been activated. According to our records, Mr*** request an unemployment claim form on January 19,
That form was mailed to the address on file on that dateThe claim form was not returned. On May 9, Mr*** requested a second unemployment insurance claim form. The form was mailed to the address on file at that time. We received the information and forwarded the claim information to *** on May 23, 2016. *** sent Mr*** a letter on May 27, informing him we needed unemployment verification showing he received unemployment benefitsWe spoke with Mr*** on July 13, and informed him that *** is waiting on unemployment verification through the unemployment officeAs of August 12, *** has not received the requested information. Mr*** is responsible for the minimum monthly payment until such time that *** approves the unemployment insurance claim. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks assessed on the account due to payments not being made timely. Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle S***