Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaintWe spoke to Mr***’s on 9/26/16 and found that his complaint was regarding a purchase listed under a different customer’s accountMr*** was advised that we are unable to discuss account information with
3rd party however; he could have the account holder contact us directly regarding this matter. If we may be of further assistance, Mr*** may have the account holder contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I did go to the cons store and they do not carry a comperable refrigerator at the amount allowed and the store was no assistance in resolved get the issue they put me on the phone with a hateful rep that refused to help an hung up on meSo this statement by cons is a out right lie that I have not attempted to make the exchange I am not spending more money to replace this item because I bought it on sale and they are not capable of fixing I just want an exchange of a comparable item not an up grade just want what I bought if I buy something at wal mart on sale and it goes bad and the sale ends they don't make you pay more they make it right

Thank you for the opportunity to respond to *** *** complaint. We researched MrsRouser’s complaint and found her issue has been addressed and resolved. Our records show an exchange was approved on 10/06/15 under the Terms and Conditions of the manufacturer warranty to
replace *** *** *** *** *** *** ***. We show *** *** initiated her exchange that same day (10/06/15) and is currently scheduled for delivery on Thursday (10/08/15). Again, we sincerely apologize for any inconvenience *** *** experienced during this process. If we may be of further assistance, *** *** may contact Customer Service at *** Kind regards, Jana A***

Thank you for
the opportunity to respond to Ms***’s concerns regarding accounts ***
and ***. Ms*** stated she
requested a due date change on her accounts but it has not been completed
According to our records, Ms*** signed a 24-month
retail
installment contract on November 16, 2014, which created account
***. She agreed to have the
minimum monthly payment due on the 16th of every month. Additionally, Ms*** signed a 30-month
retail installment contract on August 17, creating account ***. She agreed to have the minimum monthly
payment on this account due on the 17th of each month.
On September 17, 2015, Ms*** called our customer service
department and requested a payment due date change to the 26th of
each month on both accounts; however, we were unable to complete the request on
account *** because the account was past due at the time of the
request. We were also unable to complete
the request on account *** because the account was not in our system due
to the delivery not being completed.
As a one-time offer and a goodwill gesture, we have agreed
to process a good-will due date change to November 26, on both of Ms***’s
accounts. Ms*** has not received any
negative credit marks on either account as of November 9, 2015.
Conn’s values Ms*** as a customer and appreciates her for
bringing her concerns to our attention. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I do not believe that a hard plastic feeling seat is subjective to perception particularly when anyone who sits in it states there is no cushionThis is a bad business practiceIt is poor consumer relations espwhen I am a returning customer in good standingI did not ask for a refund, but an exchange and the electric recliner I wanted to exchange it for one that costs more with one of the selling points being a comfort coils system in the seatThis is esppoor customer relations for local retirees and total disrespect for good returning customersIn addition, more disrespect is shown when the clearly indicates *** *** * *** and I am referred to as "Ms***" - this demonstrates poor customer care and not paying attention to the consumer and their needs, I had originally chosen another chair and called to see if it was in stockWhen I got to the store I was told that the chair was erroneously marked as power online and that I would have to choose another chairThis chair was very important in my recuperation from shoulder replacement surgery that I had two days after it was delivered on Dec 12th and returned from the hospital a few days laterI was in extreme pain but was in a bind and had to endure one problem after another while trying to purchase a chairI did not want a lift chair but had to settle as that was all they had that wasn't leatherEven after the contract was drawn up and I watched all sorts of add ons etc adding more and more fees - then I find out that I did not buy enough to get the no interest and deferred - two reason why I chose Conn's and was told I would get the specials over the phone, then assured again whilst speaking with the salesman before trying out the chair and then once again after signing parts of the contractHowever, after signing the all of the contract the salesman could not input the price and terms discovering that I am $short of getting the special!!! That is the regular price - if all the fees and delivery fees (which I was told was free), taxes and other fillers were counted in the price I would have gotten the specialI should have got up and walked out right there but I was under duress and stressed that I would not have a much needed chair to recuperate in - a chair I was supposed to sleep in for the first week or two to stabilize my operative shoulderThis was not a vanity purchase but a necessary part of my recuperation There was so much back and forth between the salesman (whim I found out was new at around this point) and not one, but two managers I soon found myself not being able to follow what was or wasn't going on to the point of confusion , which apparently the staff was also because they kept having to consult each otherDuring that time, again I am signing papers, "forgot to sign here", "forgot to give me paper that I have to sign" etc, my head was spinning; not once was I told that there was a no return policy, although apparently it is in the contract I was rushed through, being given a brief synopsis to save time Had I not been so ill, I would have sat there and not trusted Conn's, taking hours to fine comb through it More time was spent explaining the damage insurance (and why it was mandatory ) I had to purchase than anything elseI was glad to get it over with and thought the task of obtaining a suitable chair was overNot soI am stuck with a terrible chair as a symbol of Conn's utter disregard and disrespect for excellent repeat customers who honor their debts and are in good standingI would think with so many of these complaints they would either makes exceptions or change their policy to other local furniture stores and have at least an exchange policy - a company who stands behind the quality of their furniture would have no probem exchanging the merchandiseThis no exchange policy is indicative of a business who knows their products are inferior and too bad for the customerBuyer Beware of Conn's
Regards,*** *** ***
12/15/
Complaint
I purchased a mattress set and had to return it for another They refused me a new contract and it took me months to aquire the new contractThey had been taking my payments and putting them into the first contract because they had not don't the second contract yet and they were reporting me as
latethen they backdated the 2nd contract by months They also refused to take off the insurance I had on the mattress when I informed them that I had rental insuranceThey finally did take off the insurance and credited my account but neglected to let me know they did it They constantly call my phone, text me , and never send me any hard copy paperworkThey do not return phone calls They do not do anything to help resolve this situation
Desired Resolution
billing adjustment, explanation of charges and changes made without being notified, no further contact from the company after this is resolvedCorrection to the credit reportapologies from all those who refused to do their jobs and for the constant harrasement they give
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint Ii appears that conn’s is rearranging the facts to fit their
needs
Upon entering the store I had the intent to purchase a
couch, chair and ottomanAfter finding the set that I liked the sales person
ran an inventory checkI was informed that there had couch zero chairs and
ottomansI requested to purchase the CHAIR from the floor and was told no
they don’t finance the floor stock, only NEW goodsI asked if I could pay CASH
for the chair and again was told NO they do not sell the floor stockAfter doing
a few measurement with a tape measure borrowed from the store I decided to
purchase a couch, love seat and a table set., ALL of which were sitting in the warehouse
as NEW goodsAfter running a SECOND inventory check the sales person told me I
was getting a NEW couch, love seat and table setThis is what I agreed to
purchase and what I was assured to have delivered
Upon returning to the store to ask WHY I received the couch
from the showroom floor the “manager” at the time was also surprised that I received
the couch from the floor, again even the store manager was surprised as he said
“we don’t sell the floor models” he was
willing to waive the delivery fee however that never happenedAt NO TIME during any of the phone calls or store visits was I told that I had agreed to purchase a USED couch, I was always assured that it was to be NEW un-used goods, and this has not happened.When conn’s
is ready to DO WHAT THEY SAY they are more than welcome to contact at the phone
number in my account
Thank you
Regards,

Thank you for the opportunity to
respond to Mrs***’ complaintWe researched Mrs***’s complaint and found
her issue has been addressedOur records show on 9/11/15, Conn’s
re-delivered
a new refrigerator and TV stand which was installed and assembled correctly; no
damages were reportedWe have forwarded Mrs***’ compliant regarding her
delivery experience to the appropriate department and will address this issue
with all parties involvedWe sincerely apologize for any inconvenience Mrs
*** experienced during this process
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]In regards to the store policy, in order for a replacement refrigerator to be accepted we must spend an additional $in order obtain an equivalent product with warranty The warranty from the previous refrigerator was not prorated for the time remaining on the policy (1-2)yrs They issued a lose it or use it credit at the time we walked in the store to inquire about the creditThe same refrigerator was no longer being soldSo in order for us to get our true value, we had to spend more or lose out in money we had originally spent The warranty on the new refrigerator should be included in addition to the credit
Regards,*** ***

Our records show Mrs*** was contacted
on 9/2/regarding her concerns and we were able to send a technician to
assess her repair needs on 9/4/15. Upon
inspection the technician confirmed the unit needed parts which were ordered to
expedite the repair. We contacted Mrs
*** on 9/10/to follwith her regarding her concerns and advised
once the part is available we will scheduled an appointment to complete the
repairs. We sincerely apologize to Mrs
*** for the delay
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Kathryn James
Customer Relations

complaint was previously filed with Revdex.com on 12/26/of continuous problem with washer purchased in November (new washer & dryer purchased) not working properly (constant shaking & making extreme noise)Conn sent different servicemen & washer still not workingOn 1/9/I received response through Revdex.com from Conn stating after review Conn had agreed to issue an exchange washer onlyAnd I could visit Conn's store to re-select a new washer in purchase price amountI went to Conn's store & was advised the original washer I purchased was discontinuedThe store did not have any matching washer within original price rangeI requested to credit the washer amount & they come & get washerI was told to contact Service dept who advised I must get mismatched washer (I purchased matching washer/dryer) or find something else in store of same price.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:They come get washer & credit my account for washer purchase price and insurance I've paidOr just come get washer

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mrs*** has stated in the complaint: She was approved for an exchange on her refrigerator but requested to receive a refund instead; however, we have been unable to inform her when she would receive her refund; and She is requesting to receive her refund immediately. Our investigation reveals that:Mrs*** has been informed that she would need to make arrangement to have the refrigerator picked in order to begin the process of issuing a refund in lieu of the exchange; and Once Mrs*** refrigerator has been picked up will are able to submit her refund requestAll refund may take up to 45-days to receive After further researching Mrs***’s complaint we found that she contacted our service department on 1/16/stating her refrigerator is not coolingA service appointment was scheduled for 1/18/During the inspection the technician found parts were needed to complete repairsOur records show we received the parts on 1/25/and Mrs*** was scheduled for installation on 2/1/However; due to a glitch in the system Mrs*** appointment was rescheduled for 2/8/The technician reported that he installed a new compressor, main board and drier assembly; however, Mrs*** contacted us stating the refrigerator is still not workingWe show Mrs*** was contacted on 2/9/and made aware that her refrigerator was approved for an exchange due to the unit was deemed as non-repairable. Mrs*** requested to receive a refund in lieu of the exchange and was advised the refrigerator will need to be returned in order to begin the process to issue a refund. Mrs*** will be contacted by our delivery department to make arrangements to have the refrigerator picked upOnce the unit has been returned we will process the refund requestRefunds generally may take up to 45-days to receive Conn’s value Mrs*** as our customer and appreciates her for bringing this matter to our attention. Sincerely,Conn’s Inc

Thank you for the opportunity to respond to Mrs***’s complaint. Our records show on *** *** *** queen bedroom set, a *** *** *** mattress with a 36-month Furnituregard Plan, a *** Motion Essential adjustable base with a 36-month Furnituregard Plan totaling
$4,852.82. Mrs*** was only approved to finance $4,with *** Bank and paid the difference of $with a personal check in order to complete her purchase. Mrs*** elected to have her items delivered. We found at the time of delivery Mrs*** refused the adjustable base due to the unit not fitting properly. We show the adjustable base and warranty was cancelled from Mrs***’s invoice and a total credit of $1,($for the adjustable base and $for the warranty plus tax) was processed to her *** account. At this time we are unable to honor Mrs***’s request to issue a refund; the $was the remaining balance owed for her total purchase. Therefore, the refund was processed to Mrs***’s *** account and not in a form of a check refund. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations

Thank you for the opportunity to respond to Mrs*** complaint. We researched Mrs*** complaint and found there was a delay processing the $concession which was offered. The concession has been resubmitted and will post to Mrs*** account within 5-business
days. We sincerely apologize to Mrs*** for any inconvenience she has experienced during this process. As a gesture of goodwill Conn’s has mailed Mrs*** a $gift card which may be use towards her future purchase. If we may be of further assistance, Mrs*** may contact our Customer Service Department at1-877-358- Kind regards, Jana ***

Thank you for
the opportunity to respond to *** *** concerns regarding collection
calls.
*** ***
stated she does not have a Conn’s account, but continues to receive collection
calls. We have found
that the telephone number *** *** provided was linked to a
Conn’s account in
error. We have placed a cease communications
on the telephone number provided.
Conn’s
sincerely apologizes for any inconvenience *** *** may have experienced due
to this matter. Thank you,Cheryle S***

Thank you for
the opportunity to respond to Ms*** concerns regarding account
***. Ms*** stated she
authorized a payment but it was not credited to her account
According to
our records, Ms*** authorized a payment on January 6, 2016. That payment was
applied to a different account
in error. On January 22, we applied
the payment of $to Ms*** accountWe have attached a copy of Ms*** payment
history as verification that the error was corrected. We are also in process of reversing the late
fee that was assessed on the account due to the error.
We value Ms
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter. Thank you,Cheryle ***

Thank you for the opportunity to
respond to Mr***’ additional commentsAs agreed another technician has assessed
his refrigerator and has ordered a new compressor and drier to attempt the
repair of the seal system leak. If the new
compressor fails within the next 2-weeks it will confirm the leak is in the
seal system line running into the refrigerator and will be deemed unrepaired. The parts have arrived and Mr***’ service
call is scheduled for 9/25/15.
If we may be of further assistance, Mr
*** may contact Customer Service at ***
Kind regards,
Kathryn J***

Thank
you for the opportunity to respond to Mr***s complaintWe spoke to Mr
*** on 1/22/and have come to a mutual agreement in attempts to resolve
his concernsWe appreciate Mr*** for bringing this matter to our
attention and we sincerely apologize for any inconvenience he
experienced
during this process
If we may
be of further assistance, Mr*** may contact us directly at 1-866-765-
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There have been twice more technician visits from Conn's than they reported. The techs would discuss one thing with me in my home and go to the office and report no problem. This has continued since August, 2016. And, yes a technician returned to my home on 3/22, saw the problem and stated he would order another part. They are supposed to repair with this part on Wednesday, 3/29. I can make a determination if this third part for the washer will make it work. I don't think so. So I would like to leave this complaint open until after the 29th if possible. I truly thank you for your help This is frustrating
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 12/30/16, Mr*** purchased a *** *** *** sectional which consisted of three pieces (two sofas and a wedge) with a 36-month Furnituregard Plan on all three pieces. Mr*** received
a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy state: No Returns & Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect ** Mr***’s signed invoice acknowledges that he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product. Mr***’s furniture was delivered on 1/01/17 as requested. Mr***’s delivery receipt was signed; which acknowledged that his furniture was received in good order and that the merchandise was thoroughly inspected for damages for an exchange or price concession would not be authorized for damages found after the delivery. We researched Mr***’s complaint, and found that he contacted us the same day of delivery (1/01/17); stating that the sectional was too large for space and requested to have his sectional returned or exchanged. Mr*** was advised that his delivery receipt was signed; indicating that his furniture was received in good order and that we would not be able to honor his request. Mr*** was also reminded of Conn’s Return & Exchange Policy on furniture items. At this time we are unable to honor Mr***’s request to return or exchange his furniture. Mr***’s delivery receipt was signed acknowledging his furniture was received in good order. As mentioned above; Conn’s has a No Return/Exchange Policy on furniture unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Thank you for the opportunity to respond to Mrs*** complaint. After researching Mrs*** complaint we found her issue has been addressed. Our records show Mrs*** contacted us on 6/30/16requesting service on her ** 65” TV; stating her had discoloration (half of the TV
screen was in pink). We reviewed Mrs*** service history and found there was a delay with completing her TV repair; due to the time delay and inconvenience an exchange request was submitted and approved on 8/02/16. Mrs*** was issued a credit up to the original amount paid which was $1,to reselect a new TV. Mrs*** may visit nearest Conn’s location to initiate the exchange. Again, we sincerely apologize to Mrs*** for any inconvenience she experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***