Alan J. Slobodnik, M.S.W.

Thank
you for the opportunity to respond to Mr*** complaint. We
researched Mr*** compliant and found his issue has been addressed and
resolved. After reviewing Mr*** invoice we found the invoice was
completed in error; as of 8/01/15 this error has
been corrected.
We attempted to contact Mr*** on 8/03/15 regarding his concerns, but we were
unsuccessful in our attempt. Also, we are currently in the process of
removing any credit marks that may have assessed to Mr*** credit
bureau. We sincerely apologize for any inconvenience Mr***
experienced during this process.
If
we may be of further assistance, *** *** may contact our Customer Service
department at ***
Kind
regards,
Jana A***

Thank you for the opportunity to respond to Mrs*** complaint. Mrs*** originally made her purchase on 9/27/16. Mrs*** was later contacted and informed her address was incorrect on her application/invoice; two days later (9/29/16) Mrs*** requested to have her order
cancelled. In the process Mrs*** asked the sales representative if it would be possible to not cash the check she had previously written on 9/27/16. However, due to the two-day time frame we were unable to stop the process of submitting/cashing Mrs*** check. We attempted to contact Mrs*** to further discuss her concerns; but we were unsuccessful and due to Mrs*** voicemail being full we were unable to leave a message. For further assistance Mrs*** may contact us directly at 1-866-765-1513 ext3506. Kind regards, Jana ***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 10/16/16; Mr*** purchased a *** washer retailed at $We show Mr*** was able to take advantage of Conn’s 10% off additional months No Interest promotional offer and received the
unit at a discounted price of $990.00. We researched Mr***’s complaint and found that his washer does not meet the qualifications for the price guarantee as other promotional offers are excludedPlease see Conn’s Price Guarantee Policy “We want you to be confident in your purchase from Conn'sIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we'll match it*No questions, no hasslesIt's that easy.*Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computers”. Also, we were able to confirm with merchandising that the dryer Mr*** purchased was not marked down to $within his 30-day time frameAt this time we are unable to honor Mr***’s request; Conn’s Price Guarantee excludes other promotional offers. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the
opportunity to respond to Mrand Mrs***’s complaint. Our
records
show on 4/29/15, Mr*** purchased a ** high efficiency washer and
dryer with a 24-month Repair Service Agreement on both units.
We researched Mrand Mrs
***’s complaint and found she contacted us on 5/4/stating the washer
was making a loud banging noise. A service call was swith a local
authorized provider in the area. The
provider assessed the washer and found the washer was working and functioning
properly. The technician informed Mrs*** that the noise she was
experiencing was coming from her waterline and not the washer itself; the
technician educated and gave Mrs*** instructions on what she could use
to reduce the noise she experienced. A service call was son
5/26/15; however Mrs*** had not taken the necessary steps to reduce the
noise she was experiencing therefore the service order was cancelled
“Water hammer” occurs when
water develops momentum as it flows fast through pipes. When the valve closes quickly and stops the
flow that momentum shakes and pounds the pipes.
The service provider recommended that Mrs*** purchase Water
hammer arresters which features a shock-absorbing chamber that reduce the
shock from water line vibrations. Typically
this part can be found in a hardware store for $15-$
In regards to Mr
***’s washer hose refund; our records show a concession in the amount of
$was submitted and approved. On 5/21/15, the credit of $
was applied to Mr***’s Conn’s account
At this we are unable to
honor Mrand Mrs***’s request to exchange their washer under the Terms
and Conditions of the Repair Service Agreement. If Mr*** is not
satisfied with the quality of the washer and dryer; we are willing to extend
the 30-day ***e frame to return or exchange with the required 15% restocking
fee. Offer will expire on 6/20/
If we may be of further assistance, Mrand
Mrs*** may contact our Customer Service Department at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Ms***’s complaint. We appreciate Ms*** for bringing her mother’s concerns to our attention. The matter has been discussed with those involved to ensure it is not repeatedAlthough, we are unable to disclose details of the account
with a 3rd party; we have mailed a response directly to the Mrs*** outlining her concerns Kind regards, Kathryn J*** Customer Relations

Thank you for the opportunity to respond to Mrs***’s additional commentsOur records show the serviceman has been to Mrs***’s residence twice for service however; on both occasions no one was available during the scheduled appointmentMrs*** has requested to have her furniture assessed on 11/18/16; once the serviceman inspects the units we can determine what further actions are required. Although Mrs***’s warranty expired on 10/12/16; Conn’s will continue with any repairs that would have been covered under the manufacturer’s warranty. If we may be of further assistance, Mrs*** may contact us at1-866-765-1513. Kind regards, Dyeisha W***Customer Relations

Thank you for the opportunity to respond toMr***’s additional comments. As stated in Mr***’s previous responses; Mr***’s TV was deliveredon10/01/16. Mr*** signed his delivery receipt acknowledging that all items were receivedin good order and that he thoroughly inspected his merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery. Also, Mr***’s TV was later mountedon the wall; which was not completed by Conn’s. Mr*** did not contact us until10/08/16(7-days) after delivery receiving delivery. We are unable to determine when the damages may have occurred Again, no additional RSA coverage was purchased through Conn’s to review other options. Mr***’s TV is the only warrant by the manufacturer’s warranty; which does not cover physical damage whether the damageis accidental or incidental). Therefore, we are unable to honor Mr***’s request for an exchange If we may be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Jana A***

Thank you for the opportunity to respond to Mrs***’ complaintOur records show on 3/11/16, Mrs*** purchased a *** 4-Door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mrs***’ complaint and found that she contacted our
service department on 2/07/17 for her refrigerator stating the ice maker is not making iceA service appointment was scheduled for 2/16/17; during the inspection the technician found parts were needed to complete repairsOnce the parts were received; the technician returned and installed the parts on 2/28/Our records show Mrs*** contacted the service department later that day stating the technician came out to today to repair the unit however; now the ice maker and water dispenser is not workingMrs*** also mentioned that the technician broke two vases in her home and did not want the same technician to come back out to re-assess the unitWe show a different technician returned to Mrs*** residence on 3/02/17 and installed a new ice maker and auger motor to complete repairs. We have forwarded Mrs***’ complaint to the service manager to address her concerns regarding her experience with service technician.Although we are unable to verify that Mrs***' vases were damaged by the technician; we will mail Mrs*** a $gift card as a gesture of goodwill.. If we may be of further assistance, Mrs*** may contact Customer Service at1-877-358-1252 Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mrs***’s complaint. Our records show on10/11/15, Mrs*** purchased a *** *** *** living-room set which consisted of three pieces (sofa, loveseat, and chair) that came with a limited 1-year manufacturer’s warranty; no additional
Furnituregard coverage was purchased through Conn’s. Mrs*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns & Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **Mrs*** elected to have her furniture delivered; which was completed on10/13/ We researched Mrs***’s complaint and found she contacted us on10/07/regarding all three furniture pieces; stating the stitching was unraveling and cushions were flat. Our service department spoke with Mrs*** on10/10/16; due to the area of Mrs***’s residence she was scheduled for service on10/21/16. Mrs*** requested to have her furniture exchanged; however she was advised that this was her first service call and we needed to assess her furniture to determine what further actions would be needed. Mrs***’s has postponed service by continuing to reschedule her service appointment. We show on10/24/16, she re-scheduled for10/28/then refused service. On10/31/16, we contacted Mrs*** to schedule another appointment and offered service on 11/4/however she stated it was not a good day for her. As of11/01/16, she is currently scheduled for11/18/ At this time we are unable to honor Mrs***’s request to exchange her furniture. Mrs***’s furniture will need to be assessed and repaired if covered under the terms of the warranty guidelines. Mrs*** has been contacted to reschedule for another date If we be of further assistance, Mrs*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with this because I agreed to finance $plus their insurance they force you to purchase of $total financed is $ Finance charges should not be added to the credit report as a high balance because it misrepresents the amount I financed Everyone else shows the amount financed, for example if you purchase a vehicle and you get a loan for $25,000, that is the amount reported on the credit report even though at the end of the term of financing, you may wind up paying $35, All installment loans report the amount financed, not including finance charges.Conn's is wrong in the way they report and the way they do business
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I do not believe that a hard plastic feeling seat is subjective to perception particularly when anyone who sits in it states there is no cushionThis is a bad business practiceIt is poor consumer relations espwhen I am a returning customer in good standingI did not ask for a refund, but an exchange and the electric recliner I wanted to exchange it for one that costs more with one of the selling points being a comfort coils system in the seatThis is esppoor customer relations for local retirees and total disrespect for good returning customersIn addition, more disrespect is shown when the clearly indicates *** *** * *** and I am referred to as "Ms***" - this demonstrates poor customer care and not paying attention to the consumer and their needs, I had originally chosen another chair and called to see if it was in stockWhen I got to the store I was told that the chair was erroneously marked as power online and that I would have to choose another chairThis chair was very important in my recuperation from shoulder replacement surgery that I had two days after it was delivered on Dec 12th and returned from the hospital a few days laterI was in extreme pain but was in a bind and had to endure one problem after another while trying to purchase a chairI did not want a lift chair but had to settle as that was all they had that wasn't leatherEven after the contract was drawn up and I watched all sorts of add ons etc adding more and more fees - then I find out that I did not buy enough to get the no interest and deferred - two reason why I chose Conn's and was told I would get the specials over the phone, then assured again whilst speaking with the salesman before trying out the chair and then once again after signing parts of the contractHowever, after signing the all of the contract the salesman could not input the price and terms discovering that I am $short of getting the special!!! That is the regular price - if all the fees and delivery fees (which I was told was free), taxes and other fillers were counted in the price I would have gotten the specialI should have got up and walked out right there but I was under duress and stressed that I would not have a much needed chair to recuperate in - a chair I was supposed to sleep in for the first week or two to stabilize my operative shoulderThis was not a vanity purchase but a necessary part of my recuperation There was so much back and forth between the salesman (whim I found out was new at around this point) and not one, but two managers I soon found myself not being able to follow what was or wasn't going on to the point of confusion , which apparently the staff was also because they kept having to consult each otherDuring that time, again I am signing papers, "forgot to sign here", "forgot to give me paper that I have to sign" etc, my head was spinning; not once was I told that there was a no return policy, although apparently it is in the contract I was rushed through, being given a brief synopsis to save time Had I not been so ill, I would have sat there and not trusted Conn's, taking hours to fine comb through it More time was spent explaining the damage insurance (and why it was mandatory ) I had to purchase than anything elseI was glad to get it over with and thought the task of obtaining a suitable chair was overNot soI am stuck with a terrible chair as a symbol of Conn's utter disregard and disrespect for excellent repeat customers who honor their debts and are in good standingI would think with so many of these complaints they would either makes exceptions or change their policy to other local furniture stores and have at least an exchange policy - a company who stands behind the quality of their furniture would have no probem exchanging the merchandiseThis no exchange policy is indicative of a business who knows their products are inferior and too bad for the customerBuyer Beware of Conn's
Regards,*** *** ***
12/15/
Complaint
I purchased a mattress set and had to return it for another They refused me a new contract and it took me months to aquire the new contractThey had been taking my payments and putting them into the first contract because they had not don't the second contract yet and they were reporting me as
latethen they backdated the 2nd contract by months They also refused to take off the insurance I had on the mattress when I informed them that I had rental insuranceThey finally did take off the insurance and credited my account but neglected to let me know they did it They constantly call my phone, text me , and never send me any hard copy paperworkThey do not return phone calls They do not do anything to help resolve this situation
Desired Resolution
billing adjustment, explanation of charges and changes made without being notified, no further contact from the company after this is resolvedCorrection to the credit reportapologies from all those who refused to do their jobs and for the constant harrasement they give
Consumer Business Dialog

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***1731. Ms*** stated the account should be closed. According to our records, Ms*** purchased a laptop on December 6, 2015. She contacted our service department on
January 19, stating the unit would not charge. The laptop was replaced under the Repair service agreement (RSA) on January 19, 2017. A new account was not set up for the new computer because the financial obligation did not change. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the account due to payments not being made timely Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to *** *** complaint. We researched MrsRouser’s complaint and found her issue has been addressed and resolved. Our records show an exchange was approved on 10/06/15 under the Terms and Conditions of the manufacturer warranty to
replace *** *** *** *** *** *** ***. We show *** *** initiated her exchange that same day (10/06/15) and is currently scheduled for delivery on Thursday (10/08/15). Again, we sincerely apologize for any inconvenience *** *** experienced during this process. If we may be of further assistance, *** *** may contact Customer Service at *** Kind regards, Jana A***

Thank you for the opportunity to
respond to Mrs***’ complaintWe researched Mrs***’s complaint and found
her issue has been addressedOur records show on 9/11/15, Conn’s
re-delivered
a new refrigerator and TV stand which was installed and assembled correctly; no
damages were reportedWe have forwarded Mrs***’ compliant regarding her
delivery experience to the appropriate department and will address this issue
with all parties involvedWe sincerely apologize for any inconvenience Mrs
*** experienced during this process
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to *** ***’ concerns regarding account ***. *** *** stated she made a payment that was applied to the incorrect account. According to our records, the payment *** *** made on January 31, was applied to the incorrect
account. We have moved the payment of $to the account and reversed the late charge that was assessed on the account due to the error. We are in the process of reinstating the no-interest financing offer ('cash-option"), and reversing the negative credit mark that was assessed on the accountPlease note, it may that the credit bureaus 30-days to update their records Conn's values *** *** as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr***’ complaint. After researching Mr***’ complaint we found his issue has been addressed. Our records show Mr*** contacted us on 10/03/16 stating his refrigerator was not cooling. After reviewing his service
report we found an exchange was submitted and approved on 10/17/16 for Mr*** to replace his refrigerator. We show Mr*** initiated his exchange and his new refrigerator was delivered on 10/19/16 in good order. In addition we show a Food Loss Claim in the amount of $has been submitted. We ask that Mr*** allow 7-business days for the claim to be processed, approved, and mailed. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we can be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana Andrews

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]In regards to the store policy, in order for a replacement refrigerator to be accepted we must spend an additional $in order obtain an equivalent product with warranty The warranty from the previous refrigerator was not prorated for the time remaining on the policy (1-2)yrs They issued a lose it or use it credit at the time we walked in the store to inquire about the creditThe same refrigerator was no longer being soldSo in order for us to get our true value, we had to spend more or lose out in money we had originally spent The warranty on the new refrigerator should be included in addition to the credit
Regards,*** ***

Thank you for the opportunity to respond to Mrs*** complaint. We researched Mrs*** complaint and found there was a delay processing the $concession which was offered. The concession has been resubmitted and will post to Mrs*** account within 5-business
days. We sincerely apologize to Mrs*** for any inconvenience she has experienced during this process. As a gesture of goodwill Conn’s has mailed Mrs*** a $gift card which may be use towards her future purchase. If we may be of further assistance, Mrs*** may contact our Customer Service Department at1-877-358- Kind regards, Jana ***

Thank you for
the opportunity to respond to Ms*** concerns regarding account
***. Ms*** stated she
authorized a payment but it was not credited to her account
According to
our records, Ms*** authorized a payment on January 6, 2016. That payment was
applied to a different account
in error. On January 22, we applied
the payment of $to Ms*** accountWe have attached a copy of Ms*** payment
history as verification that the error was corrected. We are also in process of reversing the late
fee that was assessed on the account due to the error.
We value Ms
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter. Thank you,Cheryle ***

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint and found that her issue is regarding a purchase made under Leonard ***Our records show on 11/10/16; Mr*** bought a “sold as is”clearance model ** Electric range for a
discounted price of $and elected to purchase a 48-month Repair Service Agreement PlanWe show Mr*** signed his invoice acknowledging that he was aware the unit was “sold as is “ and there is NO returns/exchangesMr*** elected to pick up his range from his local Conn’s on11/10/16; no issue was reported. We researched Mr***’s service history and found that he contacted us on 11/15/16stating the oven and burners is not workingA service appointment was scheduled for11/16/16; during the inspection, the technician found parts were needed to complete the repairsWe received the parts from the manufacturer on 11/21/16, and Mr*** was contacted and scheduled for installation on 11/25/The technician reported he installed a new control oven and faceplate to complete the repairsThe technician notated that he tested the oven, broil, and all burners and said the unit is working up to specifications. At this time we are unable to honor Mrs***’s request for an exchange or reimbursement; the unit was successfully repaired as listed under the Terms and Conditions of the RSA Plan We have attached supporting documents with our response. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513.Kind regards,Dyeisha ***