Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaintWe received Mr***’s complaint and found that a new dishwasher was delivered on 6/6/We contacted Mr*** to verify if the new unit was working properly and was informed that the delivery team installed the
dishwasher incorrectly and he had to have an outside contractor correct the errorWe offered to reimburse Mr*** any out-of-pocket expense however; he stated he was not charged for the servicesMr*** did inform us that the new unit is now functioning properly but expressed his dissatisfaction regarding the store managerConn’s has agreed to mail Mr*** a $gift card for his inconvenience. We appreciate Mr*** for bringing this matter to our attention and have forwarded his concerns to upper management for review and additional training to ensure this issue is addressed with all parties involved. If we may be of further assistance Mr*** may contact us at 1-866-765-1513. Kind regards,Dyeisha ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I look forward to seeing the account closed and receiving the letter showing the account was paid and closed out. Sincerely,*** ***

Thank you again for the opportunity to respond to Mr***' concerns regarding his account. As stated in our previous response, on November 27, 2016, Mr*** scheduled a payment in the amount of $to process on December 8, 2016. Additionally, on December 8, 2016, Mr*** scheduled a payment in the amount of $to process on December 8, 2016. We have included a copy of Mr***’ payment history and payment confirmations for his records. Mr*** overpaid account *** by $100.81. On December 28, 2016, that $was moved to Mr*** open account; accountWe have provided a copy of the payment history for account *** as well

Thank you for the opportunity to respond to *** *** complaintWe researched *** *** complaint and found his issue has been addressed*** *** was contacted onWednesday(8/17/16) and a mutual agreement has been reachedWe sincerely apologize to *** *** for any inconvenience
heexperienced during this process. If we may be of further assistance, *** *** may contact our Customer Service Department at*** Kind regards, Jana A***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The calls should have ceased within 24hrs of the first call 10:am on Sat., June 13th, however after receiving all the calls thereafter on SaturdayI did receive an automated call Sunday, June 14th @1:44pmNo calls on my ID for today, Mon., June 15thI hope that was the last callTHANKS!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Friday, January 27, 2:PM Subject: RE: *** *** #***My mother's paperwork is all correctCONN's is saying they sent another payment back to my mom's *** card, in December of 2016, which time CONN's said it reopened my mother's account. They never sent no such paymentIt doesn't exist. Not to mentionThe amount on their paperwork is wrongIt says That's wrong tooThe stove top was only Where are they getting their information. The paperwork my mom has says otherwise

Thank you again for the opportunity to respond to Ms*** concerns. We appreciate Ms*** for providing the additional information so we could research her concerns furtherAccording to our records, Mr*** signed a 36-month promissory note and security agreement on May 17, 2017. That agreement included our property insurance. Due to this being a secured promissory note and security agreement, the merchandise must be insured with property insurance, either purchased through Conn's or provided by the customer under their own homeowner's or renter's policy until the contract is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present dateMs*** sent in proof of insurance and an insurance credit was applied to the account on June 14, 2017. We have included a copy of the payment history as verification. Conn's respectfully disagrees Mr*** was unaware of the property isnruance added to the account as he signed the insurance authorization page and the Freedom to choose page regarding the insuranceWe have included copies of the signed documents for Ms*** records. Conn's appreciates Ms*** for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Yes, I made a payment online but when I made my payment my confirmation stated that it was coming from our *** *** account, which is the correct account I wanted it to come out of, but the payment was then drafted from an old account that we do not use anymore which didn't have enough money in to cover the paymentTherefor, I don't feel that I should have to pay the return fees since I selected the correct account and it still drafted from an old one
Regards,*** ***

Thank you for the opportunity to respond to Mr***’s complaintWe contacted the sales representative and store mana**r where Mr*** made his purchase and were informed that at the time of purchase Mr*** elected the ** HE Red washer and ** Red pedestalHowever; Mr*** did
not mention that he wanted a pedestal washer for the unitOur records show Mr***’s items were scheduled for delivery on 3/5/17 as requested; all items were signed as received in good orderWe show Mr*** contacted our Customer Service Department the same day stating he was not aware that the pedestal purchased was not a washer pedestal and requested to exchan** for the washer pedestalMr*** was informed that the washer pedestal did not come in the color he selected and there would be a 15% restocking fee to return/exchan**Our records show Mr*** returned to Conn’s and re-selected the ** HE *** washer and pedestal in order to have a matching setMr*** was made aware that he would be required to pay a 15% restocking fee of $on both items as well as char**d the difference in price for the units. After further review, we show Mr*** canceled the ** *** washer and washer pedestal and a credit of $was applied to his ** accountWe also show that the restocking fee of $was credited back to Mr***’s Visa cardWe have provided supporting documents with our response. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conns says that they are unable to refund my money because they don't do partial refundsThis is a new oneI was never told this any of the time I called customer service seems to me that since they make rules they could choose to refund my money as I had originally requestedConns is a bad business with poor customer serviceThey need to get a clue that without customers they would be out of businessSo yes I still want my money not additional credit on my *** account as I have no plans to make any future purchases from connsPlus I was not informed that I would be unable to get my money back if I returned an item

Thank you for the opportunity to respond *** * *** *** additional comments. *** *** *** ***’ issue has been escalated with upper management and Conn’s agreed to exchange their pedestals. We attempted to contact *** * *** *** on 9/15/15regarding the approval, but we were unsuccessful in our attempt. *** *** may visit her nearest Conn’s location to initiate the exchange and schedule delivery. If we may be of further assistance, *** * *** *** may contact Customer Service at 1-877-358-1252. Kind regards, Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The repair man did not fix the issues I still have the parts sitting in my living room in an unopened boxThe repair man is a liarI have not received any phone calls and I would be happy to submit my phone bills supporting thatAnd as stated in my original complaint, the poor excuse of a manger hung up on me and refused to do anythingI will obtain an attorney if necessary

Thank you for the
opportunity to respond to Mrs***’s complaint. We attempted to
contact Mrs*** on6/16/15to discuss her concerns; however we were unsuccessful in our
attempts. After researching Mrs***’s complaint, we found there was a
miscommunication error which caused
the delay; however this error has since
been corrected. Our records show we have located the *** *** *** king headboard and in the process of scheduling Mrs*** for
delivery. For further assistance, Mrs*** would need to contact us
directly at1-866-765-1513.
Kind regards,
Jana A***

Thank you for
the opportunity to respond to *** *** concerns regarding account
*** *** *** stated she paid
$on a balance of $and she would like the account closed
According to
our records, *** *** signed a 30-month retail
installment contract on May
15, 2014. That contract also included our
6-month no-interest financing promotion (“cash-option”). *** *** made one payment of $on
June 17, 2014. On October 15, a cash-option
letter was mailed to *** *** letting her know of the remaining balance on
the account that would need to be paid before the “cash-option expiration date
of November 16, 2014..
We are unable
to reinstate the “cash-option” to close the account, as the “Cash-option”
amount was not paid in full on or before the expiration date. We have attached a copy of *** ***’s
signed “Cash-option” acknowledgement page which states the “same as cash” credit
offer will be withdrawn on a date being
the earlier of the failure to make the required minimum payments within ten
days of the scheduled due date or six months from the date of purchase. Upon the withdrawal or expiration of this
offer, the account will revert to the regular terms and conditions found in
your agreement.
We value *** *** as a customer and appreciate her for bringing her concerns to our
attention. We have also included a copy
of *** *** signed retail installment contract for her records. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I am not satisfied with this solution for a number of reasonsFirstly, the company's claim that they have sent a check to the address I provided is false!! The 7/13/check they reference was instead sent to the address that was associated with the account where the payment was appliedObviously, since I do not actually have an account with this company, they basically sent my check to the same person who fraudulently used my banking information to make a payment on their accountThis was confirmed on July 20th, via a telephone call and was stated in my original complaintWhen the customer service representative told me that they sent the 7/13/check to the wrong address, that is what prompted me to complain through Revdex.comAs far as I am aware, they have not made any attempt to send a check to any address I have ever provided themIt is now half way through August, and I still have not received anythingI provided them my address on July 20th via telephone, and when I sent them my bank statement and voided check on 5/16/and 6/21/17, respectivelyThe second reason why the company's response does not satisfy my concern is because when they sent the check to the wrong address, they illegally provided personally identifiable information of mine to a third partyThis is illegal and I feel that I should be compensated for that extraordinary negligence and lack of careWhen they were informed on 5/5/that there was a fraudulent charge to my account, at that moment, they knew or should have know that there was a heightened duty of careIt seems that less care was taken insteadI think that negligence is due additional compensation and the company should pay for identity theft protection for me for years to ensure that this instance does not result in future ID theft.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received a call from someone on th 28th and was told someone from tge corporate office would contact, which has not happened yet
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he would like his due date changed. According to our records, Mr*** signed a 32-month retail installment contract on June 19, 2016. He agreed to have his
minimum monthly payment due on the 1st of each month. On October 1, 2016, Mr*** requested a due date change and his due date was moved to the 11th of each month. On January 12, 2017, Mr*** requested another due date change to the 20th of each month; however, the account was not current at the time of the request and we were unable to process the due date changeOn February 17, 2017, a third request to change the due date was submitted and on February 20, 2017, Mr***’s request was processed. The next payment due date is March 20, Conn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter. Thank you, Cheryle ***

Most Recent MessageDate Sent: 9/20/9:58:AMThank you for the opportunity to respond to Ms***’s concerns regarding account ***1310. Ms*** stated she made payment arrangements on her account. She would like the credit mark removed and to reduce the number of collection calls she receives. According to our records, Ms*** signed a 32-month retail installment contract on July 19, 2015. She agreed to have her minimum monthly payment due on the 27thof each month. When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs*** may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms***’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms*** contact us if she would find this beneficial. Ms*** contacted us on July 26, to make payment arrangements to bring her account current. She made one payment of $This payment brought her account current to August 26, 2016. Conn’s is obligated to report factual information to the credit bureaus and our records do not reflect any negative credit marks on the account. We have attached a copy of Ms***’s payment history for her records. Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with your accounts. Conn’s values you as a customer and appreciates you for bringing your concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to Ms*** regarding account ***Ms*** stated she was asked to sign an new contract, an additional credit check was processed without her permission, and she is receiving collection calls. According to our records, Ms
*** applied for Conn’s credit on October 29, She signed a 32-month retail installment contract on November 14, and agreed to have her minimum monthly payment due on the 27th of each month. When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs*** may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms***’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms*** contact us if she would find this beneficial. On November 29, Ms*** submitted a second credit application through Conn’s websiteThat application was not initiated by the store. Credit approvals are valid for calendar days. Once an application has expired, or the available credit has not been used, the customer must reapply. We are obligated to report factual information to the credit bureaus and are unable to remove the credit inquiries Conn’s respectfully disagrees that there was a second contract initiated by the sales associate as we only have one contract on fileWe have attached copies of Ms***’s signed retail installment contract, Freedom to Choose page and invoice for her records. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on 9/05/11, Mrs*** purchased a *** French door refrigerator with a 48-month Repair Service Agreement. Mrs*** elected to have her refrigerator delivered; which was completed
on 9/08/11. We researched Mrs*** complaint and found an exchange was approved on 7/17/15 to replace her refrigerator. Mrs*** initiated her exchange on 8/16/15, and elected a *** French door refrigerator model (***); Mrs*** new refrigerator was delivered on 8/19/15. Our records indicate she contacted us on 8/30/15 (11-days) after receiving delivery on the new unit; stating the refrigerator was not freezing. A service call was scheduled; during the inspection the technician deemed Mrs*** refrigerator defective. Mrs*** information was submitted for a repair review for a possible exchange. On 9/18/15, Mrs*** exchange was approved; she was issued a credit up to the original amount paid which was $1,to re-select a new refrigerator. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana Andrews