Alan J. Slobodnik, M.S.W.

Sent: Monday, November 28, 5:PM Subject: Ref# ***With regard to Cheryl *** from Conns response to my claim with the Revdex.comI agree with the following; my original contract amount was $3,My contract is dated 10/24/15, on 10/26/i contacted Conn's customer service and asked how to get the price match that they offer being that the price of the refrigerator that I purchased days prior had been reduced by $They instructed me to return to the store to get the price guarantee(I have included a copy of the message with Conn's customer Service )I returned to the store on 10/27/and received an adjustment in the amount of $(also included with this email a copy of the adjustment from the store)The adjustment was done in this amount because when I originally purchased the refrigerator I had a coupon for 10% off so at the time of the original contract I was given $off, the adjustment made on 10/27/equalled the total price reduction of the item that Conns was offeringIn other words I lost my 10% and was only allowed the actual price reduction of the refrigerator as in their sales flyer. Even though this was done in the store and Conn's say they will "match any price within days of purchase, hassle free"This has been an enormous hassle to say the leastI have spoke with the following people at Conn's over the past year:AmberWhitney ticket # 451513BrittneyYolandaKamariaDavid times ticket# ***RayvaughnCelina TomDietraLetrieceRitaThe majority of these people agreed with me on the balance that I owed but stated they had to escalate to another departmentSome went over my account line by line and acknowledged that the adjustment in the amount of $was never credited, as it was also not mentioned in the response from Cheryl *** in her response to the Revdex.com.When I spoke with Letriece on 10/31/(ticket # ***) she agreed that my balance to pay off the account was $I paid this amount by check # on the following day which paid my account in full( I am also including a copy of the cleared check marked "Paid in full" with this email). They now show that I owe $as they have added interest on to my account that should not be there a I paid the balance prior to the interest free period ending.I simply want my balance cleared as I have paid as agreed.Breakdown: Original Contract $3,599.20 Adj 10/27/ -139.79 Balance $3,459.41 Total Payments $3,437.77 Adj By Conns -6.60 -15.04 Balance -0-Regards, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There have been twice more technician visits from Conn's than they reported. The techs would discuss one thing with me in my home and go to the office and report no problem. This has continued since August, 2016. And, yes a technician returned to my home on 3/22, saw the problem and stated he would order another part. They are supposed to repair with this part on Wednesday, 3/29. I can make a determination if this third part for the washer will make it work. I don't think so. So I would like to leave this complaint open until after the 29th if possible. I truly thank you for your help This is frustrating
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he paid his account balance
in full; however, the account did not close.
According to our records, Mr*** signed a 24-month
retail installment
contract on December 26, 2014. That contract included our 12-month
no-interest financing promotion (“cash-option”). Per the terms of the cash-option, the total
cash option price of $had to be paid on or before the cash-option
expiration date of December 26, 2015. On
January 6, 2016, Mr*** scheduled a payment of $408.96. His cash-option had already expired;
therefore, the payoff balance on the account was $617.29. The account remained opened because the
account balance was not paid in full.
As a one-time offer and a goodwill gesture, we have
agreed to honor Mr***’s cash-option and close the account. Mr*** will receive a close-out letter in
the mail within 30-days of the account closing.
Conn’s values Mr*** as a customer and
appreciates him for bringing his concerns to our attention. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I want proof of that alleged "verbal authorization"Seriously, this is becoming very childish.I want proof of their "facts" they are reporting to credit agencies.Are these too hard for Conns to understand? I know companies have to hire mentally challenged individuals, however they should not be in customer serviceEspecially when they can not read or understand simple wordsMaybe I am using too many syllables for them? It would be nice of Revdex.com to actually get involved & do something other than relay messages back & forth.Perhaps contacting *** *** *** *** *** *** office would get more done
Regards,
***

Thank you again for the opportunity to respond to Mr***'s concerns regarding account *** As stated in our previous response, we are unable to reinstate the "cash-option" because the "cash-option" price was not paid on or before the expiration date.Mr*** also stated he was not aware of the property insurance that was added to his account. We have attached a copy of Mr***'s signed General Information page regarding the property insurance for his records. Additionally, Mr*** stated he requested to cancel his repair service agreement soon after he made the purchase. We have attached a copy of the RSA cancelation form that we received on April 17, 2015. We did not receive a request to cancel the RSA prior to that date. Again, Conn's values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) that she contacted us regarding an issue with her dryer and we have not contacted her back with a resolution; and 2) she wants to return the washer and dryer for a refund Our investigation reveals that: 1) Mr*** contacted us on 5/29/regarding her dryer, and she was instructed to contact the manufacturer to assist with her service need; and 2) We issued an even exchange on the dryerHowever; Ms*** was informed that if she wanted to return the washer, she would be required to pay the 15% restocking fee Our records show on 5/24/17, Ms*** purchased a *** washer and dryer which come with a 1-year limited manufacturer’s warrantyMs*** did not elect to purchase an additional warranty with Conn’s HomePlus We researched Ms***’s complaint and found that on 5/26/17, her items were delivered and signed acknowledging as received in good orderHowever; Ms*** contacted our delivery department after delivery was completed stating that the dryer is not the dryerWe show our delivery team returned to Ms***’s residence the same day and found the issue was related to an electrical problem in the homeThe delivery team notated that when the dryer was moved to a different location and tested; the unit heated and functioned properly. Our records show Ms*** contacted our service department on 5/29/regarding her dryerMs*** was informed that due to her service area, we did not have a technician immediately available, therefore; she was directed to the manufacturer to schedule a sooner service appointment We show Ms*** contacted our Customer Service department on 5/30/to express her dissatisfaction regarding serviceWe ag*** to send our delivery team back to Ms***’s residence on 5/31/to re-assess the dryerAfter further review of Ms***’s service needs, we ag*** to issue an even exchange for the dryer onlyOur records show Ms***’s new dryer was delivered and received in good order on 6/3/17. We have no further records showing that Ms*** has contacted us regarding any further issues she in experiencingWe sincerely apologize for any inconvenience Ms*** may have experienced during this process Conn’s HomePlus values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Revdex.com: That's a lie, when I first called about the leaking in through the glass I was told that's not covered and since they didn't want to keep up their end of the bargain (warranty)The last person they sent out stated the leaking and moisture from the oven build corrosion, cons sell these warranties knowing they have no attention of honoring the product they sellI know sitting with a stove that practically new that doesn't even work and with a warranty that is about as useless as the place I purchased it from. *** ***
***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mrs*** additional comments. As mentioned in Mrs*** last response that was received on 8/04/16; Mrs*** $concession was resubmitted on Monday (8/01/16). Mrs*** financed her washer and dryer on a Conn’s Retail Installment Contract; therefore the $concession was applied to her open account. We confirmed the concession ($150.00) posted to Mrs*** account on 08/04/16. We have included Mrs*** loan ledger with our response. We have also submitted a $Conn’s gift card for the delay and inconvenience as a goodwill gesture; however Conn’s does not offer Visa or MasterCard gift cards. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank
you for the opportunity to respond to Mr*** complaint
Mr*** has been contacted and we have come to a mutual agreement to address
his concerns
Kind regards,
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justify>
Kathryn
J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This business obviously doesn't care about customer service which is in keeping with most of the other comments I've seen on various service websitesIf this is the best they can do then they simply need to accept that my business is lost as well as that of anyone I speak to about appliances and electronicsPretty sad for a company which has had my business for yearsI suppose they can count on some other sucker in the future.
[Provide details of why you are not satisfied with this resolution.]
Regards,Michael ***

Thank you again for the opportunity to respond to Mrs*** concerns regarding her account. Mrs*** contacted our collections department on August 21, to cancel the payment refund; however, the refund had already been processed. On August 28, the refund check in the amount of $was mailed to the address on file. Once the refund was submitted, we were unable to reverse the check request. Mrs*** will receive the refund check in the mail within 7-business days. If a late payment is assessed on the account before Mrs*** receives the refund check and can submit the payment, we will be happy reverse it

Thank
you for the opportunity to respond to Mr***’s complaintOur records
reflect that Mr*** purchased a washer, dryer (with 48-months Repair
Service Agreement “RSA”) and a notebook (with 25-months Repair Service
Agreement “RSA”) on 9/22/
Mr
*** contacted our
service department on 12/15/stating the washer would
not fill with water and would not spinA Conn’s technician was dispatched; and
a minor adjustment was made to the hoseThe unit was tested and determined to
be functioning properlyMr*** called in for service on 4/13/and
5/3/15, during these occasions the services were provided by a 3rd
party scheduled by the manufacturerWe contacted the manufacturer regarding a
Replacement Authorization for the product and informed that the customer had
contacted them directly
At
this time the unit has been deemed irreparable and the replacement has been
approvedMr*** may visit his local store to select the replacement
If
you we may be of further assistance please contact us at 1-877-358-
Kind regards,
Lakena ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am ok with this responseFor the record teh due date was originally requested back in November and never processedI have also been contacted by the corporate office and will be calling them tomorrow to speak with one of the representativesI hope that the call has been reviewed and the individuals have been counseled on how to communicate with customers going forwardThank you again for the timely update, if at all possible an email or letter confirming the due date change would be appreciated, if not able to provide this information I will request it upon speaking with corporate officeAgain, thank you for the prompt response and I look forward to my due date changes and no additional calls from reps like *** and ***. Also, thank you to the Revdex.com for the services provided and prompt resolution to my concerns. *** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on your retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, you may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. You stated in your complaint that: you purchased a set of theater chairs; the chairs began to malfunction; you stopped making payments for the chairs; the chairs were approved for an exchange; however, you wanted to return the product; you would like a refund; and you would like negative payment information removed from your credit reportOur investigation reveals that: you purchased two theater chairs; you picked up one of the chairs and placed a service call on the other one; you stopped making payments for the chairs in March 2017; the chairs were approved for an exchange; as a goodwill gesture, we have agreed to accept a return of the chair and give you a full refund; and Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent credit marks assessed on the account due to payments not being made timely. According to our records, you signed a 36-month retail installment contract on December 24, 2016. You agreed to have your minimum monthly payment of $due on the 24th of each month. You contacted Conn’s service department on February 25, stating the chair would not recline. On March 10, a service technician inspected the product and found the motor was not working. The part was ordered at that time. On May 12, the chair was approved for an exchange because the part needed was no longer available. [Add a statement about the customer stop making payments.]You stated you were going to be charged an additional $fee for delivery of new chair. You initially opted not to have the chair delivered and would be required to pay a delivery fee if you chose to have the chair delivered. As a gesture of goodwill, Conn’s has agreed to accept a return of the product for a full refund and close the account; however, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent credit marks assessed on the account due to payments not being made timely. Once the product is returned and the account closes, you will receive a refund for the payments made on the account in the amount of $256.22. Conn’s values you as a customer and appreciates you for bringing your concerns to our attention

Thank you for the opportunity to respond to Ms*** complaintWe researched Mrs*** complaint and found that her issue is regarding a purchase listed under *** ***. After reviewing Mr*** account we show on 11/08/16, he purchased the *** *** *** Mocha
Reclining sofa and loveseat and elected to purchase a 36-month *** *** We researched Mr*** service history and found that he contacted our service department on 2/17/17 stating that the seams are separating on both the sofa and loveseatA service appointment was scheduled for 2/24/17; during the inspection, the serviceman found both seats covers seams are tearing on the loveseat and the fabric tearing at the seams on left and right seats of the sofaOur records show we ordered the parts from the manufacturer and had been advised that the parts needed are not stocked locally, therefore; the parts are being shipped from the manufacturerMr*** has been made aware that once we received the parts from the manufacturer, he will be contacted to schedule installation. Although we are unable to honor Mrs*** request, we will continue with any covered repairs as listed under the Terms and Conditions of the FurnitureGard Plan Mr*** purchased. If we may be of further assistance, Mrs*** may contact Customer Service at 1-877-358-1252 Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs***’
complaint. We researched Mrs***’
complaint and found her issue has been addressed and resolved. Our records
show on 7/17/15, an exchange
was approved for Mrs*** to re-select a new refrigerator. Mrs*** was issued a credit up to the
original amount paid which was $2,to re-select a new refrigerator. Mrs*** has been contacted regarding
her exchange approval and advised she would need to visit her nearest Conn’s
location to initiate the exchange.
We sincerely apologize for any inconvenience Mrs*** has
experienced during this process
If we may be of further assistance, Mrs*** may contact our
Customer Service department at ***
Kind regards,
Jana A***
Customer Relations

Initial Business Response /* (1000, 8, 2015/06/29) */
Contact Name and Title: *** *** - GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Yahoo.com
***,
I understand your complaint and hope your system is running good nowIn our notes on the call we ran it says that you wanted
to wait till July 18th for a service technician to come outNot sure where we would have gotten this date fromThe technicians states that he did not open the unit and the initial part of our process is not to open the unit until we get a good temp drop which he could not achieveWe could have had a technician that day come a repair this issue as well, but I understand you involving someone elseIf you will send me the invoice showing all the had to do was tighten the door up, I'll send you $Thanks!
Initial Consumer Rebuttal /* (2000, 10, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My system is running just fineI accept their willingness to pay for half of the bill since I had to get someone else out there on June 13thI don't accept the fact about me wanting to wait till the or requesting the 18th of june days later in 95+ temperatures and on a work day that I would have to take offTheir technician is lyingWhen the other guy came out he asked if anyone has been up there recently and I told him that yes *** *** *** has been up there but that the unit had stopped working while he was doing a testHe then informed me of the door being open, etcI will send him a copy of the invoice I received in hppes of getting reimbursed

Thank you for the opportunity to respond to Mr***’ complaint. Mr*** has been contacted regarding his concerns and we have agreed to refund him $140.00. We are also in the process of refunding any over payments that were made to his account ending *** We ask that Mr
*** allow time for the refund to be processed and mailed to his residence. If we may be of further assistance, Mr*** may contact Customer Service Department at 1-877-358- Kind regards, Jana *** Customer Relations

Thank you for
the opportunity to respond to Ms***’s concerns regarding account ***
and account ***. Ms***
indicated we contacted her ex-husband regarding her account. She alleges she requested the telephone
number be placed as “do not call”, but we ignored
her request
According to
our records, we contacted a gentleman named Michael on August 27, 2015. He stated he would relay a message to Ms
***. The agent asked him to have Ms
*** call Conn’s and the call was ended.
No account information was released to the gentleman during the call
Ms***
contacted us on August 30, and requested we not call the telephone number associated
with her ex-husband. At that time, we
placed a cease and desist on the telephone number she provided and no
additional calls have been made to that telephone number. Conn’s is unable to credit the account to
close due to the outstanding balance owed on the account.
We value Ms
*** as a customer and apologize for any inconvenience she has experienced
due to this matter. Thank you,Cheryle S***

Thank you for the opportunity to respond to *** *** complaintOur records show on 10/3/14, *** *** purchased a ** *** *** refrigerator which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased.We researched *** *** complaint and found that his
issue has been addressed and resolvedThe manufacturer has agreed to exchange and ship *** *** a new refrigerator to his residence*** *** has been in contact with the manufacturer and received a case number regarding his exchange approval if he has any further questionsWe sincerely apologize for any inconvenience *** *** experienced as a result of delay.If we may be of further assistance, *** *** may contact our Customer Service department at *** Kind regards,Dyeisha W***Customer Relations