Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Ms
***s concerns regarding account ***. Ms*** stated she is not aware of some
of the charges on her account and would like a monthly statement mailed to
her.
According to our records, Ms*** signed
a
32-month retail installment contract on July 15, 2013. This contract included an abalance of
$from Ms***’s previous account.
Although
Conn’s does not mail monthly account statements, Ms*** was sent a
payment booklet in the mail when the account was opened. In the event she
did not receive it or have misplaced the payment booklet, we will be happy to
mail a replacement to the address on file or another address Ms***
provides
Conn’s
respectfully disagrees that we have reported any incorrect or negative
information regarding the account. We are obligated to report factual
information to the credit bureaus and are unable to remove any negative credit marks
assessed on the account due to payments not being made timely.
We have included a copy of your signed retail
installment contract as well as your payment history for your records.
Please note that the contract provides information on the total financing cost
over the term of the contract. Conn’s would be happy to provide you with
a current payoff amount at any time upon request
Although
Conn’s would prefer to keep the lines of communication open, we have placed a
cease and desist on the telephone numbers associated with your account. Thank you,Cheryle S***

Thank you again for the opportunity to respond to Ms***'s concerns. As stated in our previous responses, the refrigerator was $799.99, the RSA was 139.99, the water line was $19.99, and $for taxes. The credit insurance for the “cash-option” period was $and there is a $administrative fee. Mrs*** provided proof of insurance and the insurance was removed from the account. She opted to cancel the RSA coverage months after purchase and a pro-rated credit was applied to the account. Mrs*** made four payments in the amount of $and two payments in the amount of $and one payment in the amount of $bringing the total paid to $1040.98. Conn’s respectfully disagrees that Mrs*** overpaid the account as the paid the amount owedWe have included another copy of the payment history and signed documents for her records. Conn’s values Mrand Mrs*** as customers and appreciates Mrs*** for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[I did finally get a service appointment and the technician can to service the unit April 21, 2017, at 9:am. The technician indicated he could not repair the unit. He advised me and my husband that when the TV was taken out of the box improperly. The person who removed the TV from the box did not take the TV out by the sides. It appears it was removed from the top. Thumb pressure to the center top of the TV caused it to crack. The technician noted CONNS will have to replace this TV as *** can not repair the TV. So we are back to square one with a damaged TV that clearly was not dropped by us as Conns keeps implying occurred. For relief we are respectfully requesting CONNS provide us with a working TV. We will not pay $for damaged TV and the additional cost for a warranty that will not repair the unit we were given. ]
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. That she paid for a dishwasher installation but the delivery team refused to remove old dishwasher ; 2. The delivery team left without delivering her new dishwasher Our investigation reveals that: 1. Ms*** was informed that we were unable to remove the old dishwasher without damaging the tile on the floor2. Ms*** became aggressive with the delivery team, and they were not comfortable completing the delivery Our records show 10/7/17, Ms*** purchased an ** *** and elected to purchase Conn’s Dishwasher Replacement Installation service for an additional fee We researched Ms***’ complaint and found that her dishwasher was scheduled for delivery on 10/9/Upon delivery, the team was unable to remove the old dishwasher due to there was a tight fit space, and they would not be able to successfully remove the unit without damaging the floorThe delivery team reported that Ms*** was upset they the unit could not be removed and became aggressiveTherefore; they did not complete the delivery Our records show Ms*** contacted her local Conn’s store location that same day and requested to cancel her order because the old unit could not be removed, therefore; her order was canceled and refunded requested We have forwarded Ms*** complaint to the delivery manager to address this issue with all parties involvedWe sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customer and appreciate her for bringing this matter to our attentionSincerely, Conn’s Inc

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 9/6/14, Mrs*** purchased the *** *** *** *** Reclining living room set which consist of four pieces (sofa, right recliner, left recliner and console) and elected to purchase a 48-month Furniture on the
right recliner, left recliner and console; no additional coverage was purchased on the sofaMrs*** delivery was scheduled and received in good order on 9/7/14.We reviewed Mrs*** complaint and found the material of living room set she purchased is advertised as top grain heavy weight leather materialWe attempted to contact Mrs*** on 7/28/to discuss her concerns but were unsuccessful in our attemptWe have setup a service call to have a serviceman assess Mrs*** furniture to determine if the reported damage is covered under the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard Plan that was purchased on select itemsMrs*** will be contacted by our service department to arrange an appointment; once the serviceman inspects the furniture we can determine what further action is required.If we may be of further assistance, Mrs*** may contact our Customer Service department at ***. Kind regards, Dyeisha W***Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, you may contact Conn’s regarding questions by calling
our Customer Service Helpdesk at1-877-358-1252, or on-line at www.conns.comMr*** has stated in the complaint; 1) That when he contacted us to schedule service on his refrigerator, we provided him a 3-day window which was not timely2) He purchased a new refrigerator on4/17/17which was delivered on4/18/Later that day the refrigerator failed, and we would not exchangeOur investigation reveals that; 1) Mr*** contacted us for service on4/13/17, regarding his *** refrigerator that was purchased with us on8/12/Mr*** informed us that the digital screen was not working and the refrigerator was making a loud noiseA service call was set-up, and Mr*** was scheduled for4/18/17which was the next available dayUpon inspection, the service technician found there was too much food in the refrigerator causing the door not to close properly which caused ice buildupNo other problems were found, and no parts were needed to correct the problem2) Mr*** contacted us on4/18/17; after his delivery was completed stating the refrigerator was dented and making a noiseDelivery was scheduled to assess the refrigerator the following dayHowever, we did not have a driver available until4/21/Therefore, an exchange was approved, and Mr*** was delivered a new refrigerator on4/24/Our records show on4/17/17, Mr*** purchased a *** 3-Door French refrigerator and elected to purchase a 48-month Repair Service Agreement PlanWe show Mr***’s refrigerator was signed as received in good order on4/18/However; Mr*** contacted our customer service department stating that the unit was making a loud noiseMr*** was originally scheduled to have the unit assessed on4/20/17but was rescheduled for4/21/Our records show a new refrigerator was delivered and signed acknowledging the unit was received in good order on4/24/We have no records showing that Mr*** has contacted us regarding any issue since the new unit was deliveredConn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr***’s complaint. We researched Mr***’s complaint and found his issue has been addressed and resolved. Mr***’s complaint was escalated with upper management and after reviewing his service history; Conn’s agreed to
exchange his furniture set. Mr*** was contacted on 11/10/15 and made aware of his exchange approval. Mr*** was advised he was given a credit up to the original amount paid which was $1,to re-select a new furniture set. Mr*** was instructed to visit his nearest Conn’s location to initiate his exchange and schedule delivery. We sincerely apologize for any inconvenience Mr*** experienced during this process.If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A***

Thank you for the opportunity to respond to Mr*** complaintOur records show on3/17/16, Mr*** purchased a Samsung dishwasher which was delivered and received in good order on 3/18/16. After further researching Mr*** service needs, Conn’s approved an exchange on the
dishwasher under the Terms and Conditions of the manufacturer’s warranty due to the unit could not be repairedMr*** may visit his nearest Conn’s location to re-select a new dishwasher for up to $which is the original amount paidWe sincerely apologize for any inconvenience Mr*** experienced as a result of the delay. If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Dyeisha W***

Thank
you for the opportunity to respond to Mr***s complaintWe spoke to Mr
*** on 1/22/and have come to a mutual agreement in attempts to resolve
his concernsWe appreciate Mr*** for bringing this matter to our
attention and we sincerely apologize for any inconvenience he
experienced
during this process
If we may
be of further assistance, Mr*** may contact us directly at 1-866-765-
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Conn's did not send me an acceptance letter on November 14,so therefore I will not be paying the interest that they are collectingI paid for the merchandise in full Conn's waited over a year to contact me to accumulate interest and try to make addictional money.
Regards,

Thank you once more for the opportunity to respond to MsEdmonds' concerns regarding her account. As stated in our previous response, we received the information MsEdmonds faxed, however, we are unable to accept a credit report from a third party. If MsEdmonds would like to mail her credit report from the credit bureausshe may mail it to the following address:PO BOX 2358Beaumont, TX 77704Attention: Offline

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First of all, I do NOT agree with your statement that you have a history of "quality customer service and satisfaction", judging by the fact that you have so many complaints here and have nothing but star reviews on *** and the fact that my experience has not been good and this is the WORST quality furniture I have EVER purchased!Also, I disagree that you "value" me as a customer and appreciate me "bringing my concerns to your attention" given the fact that you spoke down to me in your previous response and PUBLICLY stated that I was denied credit which is a violation of my privacy and defamation! Furthermore, I was not denied credit, I had a friend who works for Acceptance Now and the gave me a day same as cash deal, which is what I wanted, NOT financing, and I had that in place BEFORE I came! My set was paid off in months!Furthermore, the fact that you did not address the unprofessional way your repair men showed up at my house is a disgrace.Also, my furniture has NOT been repaired! The fact that the reclining mechanism broke less than months of owning this set scares me and the fact that there was NO stuffing in the leg rests and your legs are just resting on metal bars is AWFUL! Also, you can feel the bars in the backrest and the bar on the inside of the armrestI had requested for these issues to be fixed in BOTH chairs. NOTHING has been done other than fixing the reclining mechanismOver a month ago parts were ordered and I just received them yesterday and apparently the wrong items were ordered (just the stuff to fix ONE chair on the back and seat, but not the armrest or leg rest and nothing for the other chair)I had to spend hours on the phone today trying to get this corrected. This has been a VERY frustrating ordeal with MUCH time wasted!To have started this ordeal on 5/and today is 6/and I STILL have no resolution is ridiculous! This furniture is a $carpet weight bc it certainly is not usable!

Thank you for the opportunity to respond to Mrs*** complaint. After researching Mrs*** complaint we found her issue has been addressed. Our records show Mrs*** contacted us on 6/30/16requesting service on her ** 65” TV; stating her had discoloration (half of the TV
screen was in pink). We reviewed Mrs*** service history and found there was a delay with completing her TV repair; due to the time delay and inconvenience an exchange request was submitted and approved on 8/02/16. Mrs*** was issued a credit up to the original amount paid which was $1,to reselect a new TV. Mrs*** may visit nearest Conn’s location to initiate the exchange. Again, we sincerely apologize to Mrs*** for any inconvenience she experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, These people are a joke and want to do nothing to fix what their technician did to me and how they treat their customersYou people are replacing the same piece that has already been replaced once already and I will tell you right now it is NOT the right side its the left side clearly you people don't know what you are doing and your name of your company lives up to its name you are connsI have nothing but a headache with you people since we got our merchandiseThey won't even say anything else I brought up in the complaint they don't want to deal with it or handle the situation they just want your money that's itOh and don't even get me started on that joke of a technician that ruined our furniture because he doesn't know what he is doing but yet we are paying for a love seat that was damaged by your technician who also lied the last time he was out here and even went as far as telling me that is was our carpet and carpet pad and that he was ordering a new part which was a lie because you people say he put something else in the notesI WILL NEVER AND I MEAN NEVER BUY ANYTHING FROM THIS PLACE EVER AGAIN AND I WILL NOT REFEREE ANYONE TO THIS COMPANYThey defiantly live up to their name

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 12/30/16, Mr*** purchased a *** *** *** sectional which consisted of three pieces (two sofas and a wedge) with a 36-month Furnituregard Plan on all three pieces. Mr*** received
a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy state: No Returns & Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect ** Mr***’s signed invoice acknowledges that he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product. Mr***’s furniture was delivered on 1/01/17 as requested. Mr***’s delivery receipt was signed; which acknowledged that his furniture was received in good order and that the merchandise was thoroughly inspected for damages for an exchange or price concession would not be authorized for damages found after the delivery. We researched Mr***’s complaint, and found that he contacted us the same day of delivery (1/01/17); stating that the sectional was too large for space and requested to have his sectional returned or exchanged. Mr*** was advised that his delivery receipt was signed; indicating that his furniture was received in good order and that we would not be able to honor his request. Mr*** was also reminded of Conn’s Return & Exchange Policy on furniture items. At this time we are unable to honor Mr***’s request to return or exchange his furniture. Mr***’s delivery receipt was signed acknowledging his furniture was received in good order. As mentioned above; Conn’s has a No Return/Exchange Policy on furniture unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Thank you for the opportunity to respond to Mrs*** complaint regarding a purchase under Cesar ***. We appreciate Mrs*** for bringing her concerns to our attention. We spoke with Mrs*** and have come to a mutual agreement. Again, we sincerely
apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana ***

Thank
you for the opportunity to respond to Ms***
complaint. Our records show Ms***’s original
claim had been denied because there was no water damage to her home after
the test cycle was completed. Ms
*** stated during the investigation that the leak was not discovered
until after or loads of
laundry were washed at the time the unit malfunctioned and she tried to
move it herself. Based on the
investigators findings and after speaking with the plumber if a leak had
resulted from negligence of the delivery team it would have been noted
during the first test cycle.
We attempted to
contact Ms*** to further discuss her concerns but were unable to reach
her at the time. To better assist
Ms*** we ask that she contact us directly at 1-866-***
Kind
regards,
Kathryn
J***
1/6/
Complaint
I made a purchase from this store on 7/29/At the time of this purchase, I was told it would be a -0-% interest for the duration of the loanAs I was looking closely at the payment statement today, I now noticed that they were charging me interest in the amount of $As I looked closer I
saw that my statement said I had fixed payment reduced APRI contacted the store from which I purchased the itemThey told me that because of my credit score, I could only get a reduced Interest instead of no interest and that to receive a no interest loan, I would have had to make a purchase of at least $9,I told her that no mention of a reduced interest was ever mentioned to me and that if I had known it was only a reduced Interest, I would not have made the purchaseI feel like this was a simple bait and switch scamMy husband has an account there also and if I had known it was only a reduced Interest deal, we would have put this purchase on his account instead of openng a new account in my name.Again, no mention of a reduced Interest was ever mentionedI was under the impression it was percent interest when I signed
Desired Resolution
Close my account, putting this purchase on my husband's account, and refund interest amount collected in four months
Consumer Business Dialog

Thank you again for the opportunity to respond to Mr***'s concerns regarding account ***. Mr*** stated he would like a new contract. According to our records, Mr*** received a credit of $on November 23, 2016. We did not have a replacement model for his computer and he accepted a credit to his account. A credit of $was applied to Mr***'s account on November 23, 2016. We are unable to honor Mr***'s request for a new contract since all credits were applied accordingly. On December 27, 2016, Mr*** accepted an offer to refinance his account and we are in the process of completing that offerConn's values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr***’s complaintWe attempted to contact Mr*** on11/18/16and11/21/16to discuss his concerns but were unsuccessful and could not leave a voice message due to the mailbox was fullAlthough the reported damages are not covered under the Terms and
Conditions of the manufacturer's warranty or FurnitureGard Plan purchased, Conn’s has agreed to order a new cup holder in attempts to resolve this issueMr*** will need to provide a picture of the damaged item so that we can order the correct cup holder and ship the item to his residence to installMr*** may contact us directly at1-866-765-1513ext for assistance We sincerely apologize for any inconvenience Mr*** experienced during this process Kind regards, Dyeisha ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It is apparent to me that this company is only interested in their bottom line and not in customer service. My time is more valuable than the resources and time it would take to fight them further, and they obviously know this. They have trained they're install teams to rush the customer to get out the door and on to the next install. And these black refrigerators are like looking into mirrors; until you get at the right angle, blemishes are virtually impossible to see. I am insulated by the insinuation that I damaged the appliance, since I PAID to have it installed and notified them within minutes of their delivery team leaving my home that there was a problem.All said, I expect to see the credit on my account before my first payment is due this month. It is unfortunate that a company of this size is not willing to take care of such a minor issue to insure return business and happy customers. So be it.Regretful Customer,*** ***