Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaint. We researched Mr***’s complaint and found his issue has been addressed and resolved. Mr***’s complaint was escalated with upper management and after reviewing his service history; Conn’s agreed to
exchange his furniture set. Mr*** was contacted on 11/10/15 and made aware of his exchange approval. Mr*** was advised he was given a credit up to the original amount paid which was $1,to re-select a new furniture set. Mr*** was instructed to visit his nearest Conn’s location to initiate his exchange and schedule delivery. We sincerely apologize for any inconvenience Mr*** experienced during this process.If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he has been
making payments in excess of the minimum payment due to pay the account off
sooner. He stated the payments are not
reducing the amount owed on the
account
According to
our records, Mr*** signed a 30-month retail installment contract on March
22, 2014. The minimum monthly payment
due on the account each month is $87.54.
The amount financed includes $for the product, $for the
sales tax, $for property insurance.
This brings the total invoice amount financed to $1915.41. If only the minimum monthly payment were made
each month, Mr*** would pay $in finance charges which would bring
the total amount financed to $2626.20.
We have attached a copy of Mr***’s payment
history for his records. As of June 5,
Mr*** has paid a total of $on the account. If he were to pay the account in full, the
current payoff amount would be $1188.83.
Please note, the payoff amount updates daily, If Mr*** would like to
pay the account balance in full, we ask that he call the day he plans to submit
the payment for an up-to-date payoff quote.
Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First of all, I do NOT agree with your statement that you have a history of "quality customer service and satisfaction", judging by the fact that you have so many complaints here and have nothing but star reviews on *** and the fact that my experience has not been good and this is the WORST quality furniture I have EVER purchased!Also, I disagree that you "value" me as a customer and appreciate me "bringing my concerns to your attention" given the fact that you spoke down to me in your previous response and PUBLICLY stated that I was denied credit which is a violation of my privacy and defamation! Furthermore, I was not denied credit, I had a friend who works for Acceptance Now and the gave me a day same as cash deal, which is what I wanted, NOT financing, and I had that in place BEFORE I came! My set was paid off in months!Furthermore, the fact that you did not address the unprofessional way your repair men showed up at my house is a disgrace.Also, my furniture has NOT been repaired! The fact that the reclining mechanism broke less than months of owning this set scares me and the fact that there was NO stuffing in the leg rests and your legs are just resting on metal bars is AWFUL! Also, you can feel the bars in the backrest and the bar on the inside of the armrestI had requested for these issues to be fixed in BOTH chairs. NOTHING has been done other than fixing the reclining mechanismOver a month ago parts were ordered and I just received them yesterday and apparently the wrong items were ordered (just the stuff to fix ONE chair on the back and seat, but not the armrest or leg rest and nothing for the other chair)I had to spend hours on the phone today trying to get this corrected. This has been a VERY frustrating ordeal with MUCH time wasted!To have started this ordeal on 5/and today is 6/and I STILL have no resolution is ridiculous! This furniture is a $carpet weight bc it certainly is not usable!

Thank you for the opportunity to respond to Mr*** complaintOur records show on3/17/16, Mr*** purchased a Samsung dishwasher which was delivered and received in good order on 3/18/16. After further researching Mr*** service needs, Conn’s approved an exchange on the
dishwasher under the Terms and Conditions of the manufacturer’s warranty due to the unit could not be repairedMr*** may visit his nearest Conn’s location to re-select a new dishwasher for up to $which is the original amount paidWe sincerely apologize for any inconvenience Mr*** experienced as a result of the delay. If we may be of further assistance, Mr*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mr***’s complaintWe attempted to contact Mr*** on11/18/16and11/21/16to discuss his concerns but were unsuccessful and could not leave a voice message due to the mailbox was fullAlthough the reported damages are not covered under the Terms and
Conditions of the manufacturer's warranty or FurnitureGard Plan purchased, Conn’s has agreed to order a new cup holder in attempts to resolve this issueMr*** will need to provide a picture of the damaged item so that we can order the correct cup holder and ship the item to his residence to installMr*** may contact us directly at1-866-765-1513ext for assistance We sincerely apologize for any inconvenience Mr*** experienced during this process Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated He would like the insurance credited to his account and the overpayment amount sent to him. According to our records, Mr*** signed a 36-month retail
installment contract on December 30, That contract included our 18-month no-interest financing promotion (“cash-option”). Mr***’s total “cash-option” price was $This amount included $for the merchandise, $for the insurance and the $administration fee. Mr*** received an invoice credit in the amount of $on January 5, 2017. Mr*** submitted proof of insurance and on January 13, an insurance credit was applied to his account. Once the credits posted to MrMr***’s account, the new “cash-option” price was $3711.52. Mr*** submitted a payment in the amount of $on January 13, 2017. Due to a system delay, the account did not close. On February 10, 2017, Mr*** submitted a payment in the amount of $214.30. As of March 1, 2017, Mr***’s account has been closed. Overpayment refunds in the amounts of $and $have been processed We have included a copy of Mr***’s payment history as verification that all credits posted to the account. We ask that Mr*** please allow up to days to receive his refund checks. Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 9/6/14, Mrs*** purchased the *** *** *** *** Reclining living room set which consist of four pieces (sofa, right recliner, left recliner and console) and elected to purchase a 48-month Furniture on the
right recliner, left recliner and console; no additional coverage was purchased on the sofaMrs*** delivery was scheduled and received in good order on 9/7/14.We reviewed Mrs*** complaint and found the material of living room set she purchased is advertised as top grain heavy weight leather materialWe attempted to contact Mrs*** on 7/28/to discuss her concerns but were unsuccessful in our attemptWe have setup a service call to have a serviceman assess Mrs*** furniture to determine if the reported damage is covered under the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard Plan that was purchased on select itemsMrs*** will be contacted by our service department to arrange an appointment; once the serviceman inspects the furniture we can determine what further action is required.If we may be of further assistance, Mrs*** may contact our Customer Service department at ***. Kind regards, Dyeisha W***Customer Relations

Thank you once more for the opportunity to respond to MsEdmonds' concerns regarding her account. As stated in our previous response, we received the information MsEdmonds faxed, however, we are unable to accept a credit report from a third party. If MsEdmonds would like to mail her credit report from the credit bureausshe may mail it to the following address:PO BOX 2358Beaumont, TX 77704Attention: Offline

Thank
you for the opportunity to respond to Ms***
complaint. Our records show Ms***’s original
claim had been denied because there was no water damage to her home after
the test cycle was completed. Ms
*** stated during the investigation that the leak was not discovered
until after or loads of
laundry were washed at the time the unit malfunctioned and she tried to
move it herself. Based on the
investigators findings and after speaking with the plumber if a leak had
resulted from negligence of the delivery team it would have been noted
during the first test cycle.
We attempted to
contact Ms*** to further discuss her concerns but were unable to reach
her at the time. To better assist
Ms*** we ask that she contact us directly at 1-866-***
Kind
regards,
Kathryn
J***
1/6/
Complaint
I made a purchase from this store on 7/29/At the time of this purchase, I was told it would be a -0-% interest for the duration of the loanAs I was looking closely at the payment statement today, I now noticed that they were charging me interest in the amount of $As I looked closer I
saw that my statement said I had fixed payment reduced APRI contacted the store from which I purchased the itemThey told me that because of my credit score, I could only get a reduced Interest instead of no interest and that to receive a no interest loan, I would have had to make a purchase of at least $9,I told her that no mention of a reduced interest was ever mentioned to me and that if I had known it was only a reduced Interest, I would not have made the purchaseI feel like this was a simple bait and switch scamMy husband has an account there also and if I had known it was only a reduced Interest deal, we would have put this purchase on his account instead of openng a new account in my name.Again, no mention of a reduced Interest was ever mentionedI was under the impression it was percent interest when I signed
Desired Resolution
Close my account, putting this purchase on my husband's account, and refund interest amount collected in four months
Consumer Business Dialog

Thank you again for the opportunity to respond to Mr***'s concerns regarding account ***. Mr*** stated he would like a new contract. According to our records, Mr*** received a credit of $on November 23, 2016. We did not have a replacement model for his computer and he accepted a credit to his account. A credit of $was applied to Mr***'s account on November 23, 2016. We are unable to honor Mr***'s request for a new contract since all credits were applied accordingly. On December 27, 2016, Mr*** accepted an offer to refinance his account and we are in the process of completing that offerConn's values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I want proof of that alleged "verbal authorization"Seriously, this is becoming very childish.I want proof of their "facts" they are reporting to credit agencies.Are these too hard for Conns to understand? I know companies have to hire mentally challenged individuals, however they should not be in customer serviceEspecially when they can not read or understand simple wordsMaybe I am using too many syllables for them? It would be nice of Revdex.com to actually get involved & do something other than relay messages back & forth.Perhaps contacting *** *** *** *** *** *** office would get more done
Regards,
***

Thank you for the opportunity to respond to Mrs*** complaint regarding a purchase under Cesar ***. We appreciate Mrs*** for bringing her concerns to our attention. We spoke with Mrs*** and have come to a mutual agreement. Again, we sincerely
apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana ***

Thank you again for the opportunity to respond to Ms***'s concerns. As stated in our previous responses, the refrigerator was $799.99, the RSA was 139.99, the water line was $19.99, and $for taxes. The credit insurance for the “cash-option” period was $and there is a $administrative fee. Mrs*** provided proof of insurance and the insurance was removed from the account. She opted to cancel the RSA coverage months after purchase and a pro-rated credit was applied to the account. Mrs*** made four payments in the amount of $and two payments in the amount of $and one payment in the amount of $bringing the total paid to $1040.98. Conn’s respectfully disagrees that Mrs*** overpaid the account as the paid the amount owedWe have included another copy of the payment history and signed documents for her records. Conn’s values Mrand Mrs*** as customers and appreciates Mrs*** for bringing her concerns to our attention

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It is apparent to me that this company is only interested in their bottom line and not in customer service. My time is more valuable than the resources and time it would take to fight them further, and they obviously know this. They have trained they're install teams to rush the customer to get out the door and on to the next install. And these black refrigerators are like looking into mirrors; until you get at the right angle, blemishes are virtually impossible to see. I am insulated by the insinuation that I damaged the appliance, since I PAID to have it installed and notified them within minutes of their delivery team leaving my home that there was a problem.All said, I expect to see the credit on my account before my first payment is due this month. It is unfortunate that a company of this size is not willing to take care of such a minor issue to insure return business and happy customers. So be it.Regretful Customer,*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. That she paid for a dishwasher installation but the delivery team refused to remove old dishwasher ; 2. The delivery team left without delivering her new dishwasher Our investigation reveals that: 1. Ms*** was informed that we were unable to remove the old dishwasher without damaging the tile on the floor2. Ms*** became aggressive with the delivery team, and they were not comfortable completing the delivery Our records show 10/7/17, Ms*** purchased an ** *** and elected to purchase Conn’s Dishwasher Replacement Installation service for an additional fee We researched Ms***’ complaint and found that her dishwasher was scheduled for delivery on 10/9/Upon delivery, the team was unable to remove the old dishwasher due to there was a tight fit space, and they would not be able to successfully remove the unit without damaging the floorThe delivery team reported that Ms*** was upset they the unit could not be removed and became aggressiveTherefore; they did not complete the delivery Our records show Ms*** contacted her local Conn’s store location that same day and requested to cancel her order because the old unit could not be removed, therefore; her order was canceled and refunded requested We have forwarded Ms*** complaint to the delivery manager to address this issue with all parties involvedWe sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customer and appreciate her for bringing this matter to our attentionSincerely, Conn’s Inc

Thank you for the opportunity
to respond to *** *** complaintOur records show on 12/20/14, *** *** purchased a *** French Door refrigerator which had a 1-year limited
manufacturer’s warranty; no additional coverage was purchased with Conn’s
We researched ***
***
complaint and found he contacted our service department on 6/22/15, stating his
refrigerator was not coolingA service appointment was schedule for 6/23/15;
during inspection the technician found parts were needed to complete repairs
Once the parts became available, *** *** was scheduled to complete
installation on 6/30/however; during installation the mainboard was
defective. The technician reordered the
mainboard which was received on 7/2/15.
A service call was sfor 7/7/15; the new parts were installed and
the refrigerator was working up to the manufacturer’s specifications
At this time *** ***
refrigerator does not meet the qualifications for an exchange; based on the
technicians report the unit has been repairedWe sincerely apologize for any
inconvenience *** *** experienced during this process
If
we may be of further assistance, *** *** may contact our customer service
department at ***.Kind regards,Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Conn's did not send me an acceptance letter on November 14,so therefore I will not be paying the interest that they are collectingI paid for the merchandise in full Conn's waited over a year to contact me to accumulate interest and try to make addictional money.
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she accepted a settlement offer on her account; she paid the settlement amount; the account did not close; and she would like the account closed and her credit report updated Our investigation reveals that: Ms*** accepted a settlement offer on her account; She paid the settlement amount; The account did not close; and Conn’s is in process of closing the account and updating Ms***’ credit reportAccording to our records, Ms*** signed a 32-month retail installment contract on September 19, She agreed to have her minimum monthly payment of $due on the 19th of each monthOn February 21, 2017, Ms*** was offered a settlement on the account for a total of $Payments were to process on the following dates: Date Amount February 21, $March 21, 2017 $April 21, 2017 $May 21, 2017 $ Ms*** scheduled a payment in the amount of $to process on February 21, 2017; however, the payment scheduled for March 21, was returned by Ms***’ financial institution on March 27, This returned payment void Ms***’ settlement arrangement. On March 22, 2017, we agreed to honor the settlement arrangements. Ms*** made her final payment on May 21, 2017; however, the account did not closeConn’s is working diligently to close Ms***’ account. Once the account closes, Conn’s will remove any negative credit marks that were assessed on the account after May 21, 2017. The account will be reported as closed, settled for less than full balance owedWe ask that Ms*** please allow the credit bureaus 30-days to update their records. Conn’s appreciates Ms*** for bringing her concerns to our attention and apologizes for any inconvenience she experienced due to this matter

Sent: Monday, November 28, 5:PM Subject: Ref# ***With regard to Cheryl *** from Conns response to my claim with the Revdex.comI agree with the following; my original contract amount was $3,My contract is dated 10/24/15, on 10/26/i contacted Conn's customer service and asked how to get the price match that they offer being that the price of the refrigerator that I purchased days prior had been reduced by $They instructed me to return to the store to get the price guarantee(I have included a copy of the message with Conn's customer Service )I returned to the store on 10/27/and received an adjustment in the amount of $(also included with this email a copy of the adjustment from the store)The adjustment was done in this amount because when I originally purchased the refrigerator I had a coupon for 10% off so at the time of the original contract I was given $off, the adjustment made on 10/27/equalled the total price reduction of the item that Conns was offeringIn other words I lost my 10% and was only allowed the actual price reduction of the refrigerator as in their sales flyer. Even though this was done in the store and Conn's say they will "match any price within days of purchase, hassle free"This has been an enormous hassle to say the leastI have spoke with the following people at Conn's over the past year:AmberWhitney ticket # 451513BrittneyYolandaKamariaDavid times ticket# ***RayvaughnCelina TomDietraLetrieceRitaThe majority of these people agreed with me on the balance that I owed but stated they had to escalate to another departmentSome went over my account line by line and acknowledged that the adjustment in the amount of $was never credited, as it was also not mentioned in the response from Cheryl *** in her response to the Revdex.com.When I spoke with Letriece on 10/31/(ticket # ***) she agreed that my balance to pay off the account was $I paid this amount by check # on the following day which paid my account in full( I am also including a copy of the cleared check marked "Paid in full" with this email). They now show that I owe $as they have added interest on to my account that should not be there a I paid the balance prior to the interest free period ending.I simply want my balance cleared as I have paid as agreed.Breakdown: Original Contract $3,599.20 Adj 10/27/ -139.79 Balance $3,459.41 Total Payments $3,437.77 Adj By Conns -6.60 -15.04 Balance -0-Regards, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, These people are a joke and want to do nothing to fix what their technician did to me and how they treat their customersYou people are replacing the same piece that has already been replaced once already and I will tell you right now it is NOT the right side its the left side clearly you people don't know what you are doing and your name of your company lives up to its name you are connsI have nothing but a headache with you people since we got our merchandiseThey won't even say anything else I brought up in the complaint they don't want to deal with it or handle the situation they just want your money that's itOh and don't even get me started on that joke of a technician that ruined our furniture because he doesn't know what he is doing but yet we are paying for a love seat that was damaged by your technician who also lied the last time he was out here and even went as far as telling me that is was our carpet and carpet pad and that he was ordering a new part which was a lie because you people say he put something else in the notesI WILL NEVER AND I MEAN NEVER BUY ANYTHING FROM THIS PLACE EVER AGAIN AND I WILL NOT REFEREE ANYONE TO THIS COMPANYThey defiantly live up to their name