Alder

February 19, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The issue Ms [redacted] is running into is that money paid towards her account will be applied to the past due until the account is current, once the account is current she would be able to pay a $ [redacted] cancellation feeThe past due amount is $ [redacted] but if Ms [redacted] is willing to pay 50% of the past due, in addition to the cancellation fee, we will release her from the agreementThe total comes to $ [redacted] Please let us know if this is an acceptable arrangement for the [redacted] s Sincerely, Brandt N [redacted] | Alder Compliance Manager

January 5, 2017RE: ? ? ? [redacted] ? To the Revdex.com,? ? ? ? ? ? ? We attempted to reach out to Mr [redacted] but were unable to reach himMr [redacted] is correct, he is within his right to cancel but we would appreciate the opportunity to show him he made the right decision by choosing AlderIf Mr [redacted] would like to stay with us we will allow him to be on a month to month agreement and we will reduce his monitoring rate from $to $per monthWe will also send a technician to his home at no charge as his complaint seemed to indicate there may be an issue with the equipmentHowever, if he would still like to cancel we will honor his decision.? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

November 10, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe have honored Ms [redacted] ’s request and we wish her the best.Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 11, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usA member of our customer service team will contact Ms [redacted] shortly to schedule a time to took at the system and I have instructed them to waive the technician feeI have also credited the account two months of service at no charge due to the inconvenience and alarm.Sincerely, Brandt N [redacted] | Alder Compliance Manager

September 13, 2017RE: [redacted] *** To the Revdex.com, It is our understanding that the following is what qualifies the representative as aggressive, intimidating, atrocious, and to be labeled as a predator: He knocked on the door at 8PMHe spoke quicklyThe customer was put on speaker phone with our corporate officeThe system was installed immediately after the contract was signed and the welcome call was completed.The representative accidentally wrote down the login incorrectly.The day right of rescission wasn’t explainedThe electronic signature was signed and sent to our office at 8:PM meaning that everything had been explained and agreed to by thenIt is our understanding that this is within community guidelinesWe apologize for the mistake of the representative writing down the login incorrectlyIt is our understanding this has been resolvedWe instruct our representatives to explain the three day right of rescission, however, the customer was given two copies of the cancellation form where the policy is written in regular sized font in a concise, understandable formatIf there is anything we have overlooked please feel free to contact me at 385-218-It is our desire to keep the ***’s as happy customers and we are ready and willing to do everything we can to make sure they areBut to say the ***’s were preyed upon based on what has been discussed here seems to be unjustified.Sincerely, Brandt N [redacted] | Alder Compliance Manager

RE: [redacted] Customer account number: [redacted] Tothe Revdex.com, Thank you for contacting usWe understand Mr [redacted] 's frustration if we may please allow us service the system and move the system over to Mr [redacted] 's new homewe have a tech scheduled in the area to come out 4/from 11-pm and we would be more than happy to credit your account for those months you have not had service in your homePlease let us know if this works for Mr [redacted] Thank you

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PS- Since my Uncle has sold his home and no longer has the phone number the business has on fileTo schedule getting their equipment, they will have to contact my wife [redacted] who has power of attorney at ###-###-####Also, all mail correspondance should go to [redacted] ***.Thank you for your assistance

January 26, 2018RE: [redacted] To the Revdex.com, Thank you for bringing this to our attentionOur scheduling department has been instructed to contact Mr [redacted] today to schedule an appointmentWe have also given Mr [redacted] two months of service at no chargeThank you for your assistance.Sincerely, Brandt N [redacted] | Alder Compliance Manager

April 27, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting usWe spoke with Ms [redacted] and were able to come to an agreementThank you for your help.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Tothe Revdex.com, Thank you for contacting us, in a response to Ms [redacted] request here is the remainder of the agreement to be released from her agreement $must be paid in fullSincerely,

November 22, 2017RE:? [redacted] ***? To the Revdex.com, Thank you for contacting usOften we are able to pay the remaining the balance of a customer’s prior home security agreement which is sometimes described as a “buyout.” It’s conceivable that this resulted in a misunderstanding between the representative and Mr***However, to accommodate Mr [redacted] we have honored his wishes as stated in his complaint.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

October 16, 2017RE: [redacted] To the Revdex.com, Thank you for bringing this to my attentionI have canceled your mother’s account and submitted refunds for the two payments made after August 8th totalling $Please let me know if you need anything else.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Tothe Revdex.com, Thank you for contacting us, we understand Mrs [redacted] request and we would like to honor that request we would need a copy of the recording of the voicemail Mrs [redacted] says she has from the sales rep, typically our sales reps do not handle account cancellations with our customers it is done through our corporate officeSo, if Mrs [redacted] was promised otherwise we would need that recording

August 25, RE: [redacted] To the Revdex.com, We have no record of the incident Ms [redacted] refers to in her complaintShe explained to us that she wanted to cancel because she wanted to sign up with another alarm companyBecause she was outside of her right to cancel without penalty we were unable to release her on the terms she was seeking Sincerely, Brandt N [redacted] | Alder Compliance Manager

November 23, 2016RE: [redacted] To the Revdex.com of Utah, Ms [redacted] contract has been cancelled and there is not a balance owed on the accountPlease let us know if there is anything else we can do for her Sincerely, Brandt N [redacted] | Alder Compliance Manager

November 4, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? That is correct, the agreement for [redacted] was entered into on 10/30/ Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 13, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting usThe majority of these complaints were never mentioned to us until this complaint was filedWe were not made aware of any price discrepancies, there is no indication that the installation took one month to complete, we were never informed of a alarm or burglaryWe are willing to dispatch a technician at no charge to make sure everything is working properly if Mr [redacted] wishes us to do soI have also given him a month of service at no charge to compensate for any inconvenience he may have experienced.Sincerely, Brandt N [redacted] | Alder Compliance Manager

November 17, RE:? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I have instructed our customer service to ship out a yard sign immediately and the technician will explain again how to use the system while he is therePlease let us know if there is anything else [redacted] needs Sincerely, Brandt N [redacted] | Alder Compliance Manager

January 4, 2018RE: [redacted] *** To the Revdex.com, Thank you for contacting usAttached is a recording of the phone call that took place just before the installation of the alarm systemDuring the call our customer service representative asks Mr [redacted] if he understands that his contract has a term of months and he responds “yes.” We have also attached a copy of the contract which shows a term of months including Mr***’s initials acknowledging the duration of the agreementAs a gesture of goodwill I have waived the technician fee Mr [redacted] has refused to pay and given him a month of service at no charge.Sincerely, Brandt N [redacted] | Alder Compliance Manager