Alder

Complaint: [redacted] I am rejecting this response because: I asked that the system be repaired and when the "solution" was unbearable, I asked that the equipment be removed Neither has been accomplished After paying what I thought was last bill I found the company was still withdrawing money from my checking account for 3-months I don't have the money to pay for time remaining on contract I tried to cancel; I'm now and have been for the past months, trying to pay for nursing home care for my wife I'm years old and can no longer afford to worry about my credit rating--I have to take care of my first priority--my wife I'd just like the harassment to stop! Sincerely, [redacted]

March 22, 2018RE: [redacted] To the Revdex.com,Thank you for contacting usIt is our understanding that Ms [redacted] was recently approached by a representative from XFinity and we believe this complaint was filed in an attempt to have us release the customer so that she can accept the deal offered by our competitor.Additionally, on August 7th, [redacted] asked that we move the system into her daughter’s home which we didConsequently, we do not understand the statement claiming they are just learning about the system being installed in their mother’s homeWe also do not understand why these allegations were not brought to our attention in February of 2015, when the system was installed.We have attempted to contact Ms [redacted] to discuss these inconsistencies but have been unable to reach herShe may contact me directly at her convenience at 385-218-2747.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lucretia S***

November 4, 2016RE: [redacted] To the Revdex.com, We apologize that you haven’t been able to reach Mr [redacted] , he no longer works in this departmentI have submitted your refund which will be issued todayIt may take several business days for your bank to post the funds to your account so please keep that in mindPlease let us know if we can assist you in any other waySincerely,Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because:Again, at my request, my daughter ( [redacted] ) is handling this situation for me as I am years old and very hard of hearing (especially on the phone) -- following is our response: I, [redacted] , RECEIVED A CALL from Brandt N [redacted] on 6/29/-- I returned that call on Sat 7/1/leaving a message with our requests and MY PHONE NUMBER. Knowing that was a Saturday, and since I had not heard from MrN***, I called a 2nd time on WEDS, 7/5/and left a message WITH MY PHONE NUMBER for a return call. He had my phone number when he called ME on 6/and I've left it for him twice since then. In my opinion, his actions are nothing but stall tactics to make the Revdex.com think Alder is making an effort to resolve this issue. In addition to the two phone calls I have made to him, we FAXED (on 6/21/17) and MAILED a letter to Alder clearly stating our request and requesting a response via mail or email (as provided in letter). We have also filed complaints with the Revdex.com, the Missouri Attorney General and Discover card. And, YES, you may give him my phone number(s) you have on file if he still cannot figure out how to contact me Sincerely, [redacted] (by [redacted] - daughter)

Complaint: [redacted] I am rejecting this response because: The company has stated they have refunded me the money but they have not I have paid over $to this company for a service I did not receive Additionally, the tech has never showed up on times I agreed to and the sensors are still not operating correctly Sincerely, [redacted]

To the Revdex.com, Thank you for contacting us. At the time our representative was at Ms [redacted] s home there is an audio welcome survey that is done with Ms [redacted] going over the terms and conditions of the agreement and she understoodWe will not be releasing Ms [redacted] from her contractHowever, Ms [redacted] could see if she is able to move the alarm system or have someone take over the contract we are more than happy to give her free months to give her a chance go over the options

November 17, 2017RE: *** *** To the Revdex.com, Ms*** canceled within her three day right of rescission and she was never chargedWe apologize if the installation disrupted Ms***’s evening. Sincerely, Brandt N*** | Alder Compliance
Manager

August 25, RE: *** *** To the Revdex.com, We spoke with Mr*** on a recorded phone call prior to the
installation of the alarm system and specifically asked if he understood that Alarm Protection was not affiliated with ***He confirmed that he understood and then we proceeded with the installationAdditionally, the events in question took place on 12/12/and if there issues with the sale why were we not notified years ago? We understand Mr*** is moving and it is our desire to be accomodatingWe can waive the move fee and possibly even reduce his monthly ratePlease advise if either of these are something he would be interested in doing Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: I have not recived any credit, and I asked them in to reduce the rate but they could not help , so now that the Revdex.com is involved,now they are offering a discount??? I told them a year ago that I could afford per month that rate was within my budget
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Marie T*** suffers from hearing loss and always says she understands, when in fact, she doesn't even hear what you say. She is also suffering from dementia. Someone has to go to the doctor with her in order to be able to relay what the doctor says because she just shakes her head as if she understands what they say and in fact, she hasn't heard a word that they have said. Secondly, she gave them permission to send me a copy of the contract. I'm sure they also have that conversation recorded. The recording does not negate the fact that when they initially showed up at her house, they said they were with her alarm company and were there to upgrade her system. They never said they were with another alarm company. They took advantage of a sick, elderly couple and should be ashamed of themselves
Sincerely,
Cindy B***

Complaint: ***
I am rejecting this response because: I want the contract cancelled.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There was five payments not three and they were all there in the paper work
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I sent in the reasons for rejecting in a previous emailPlease help us we just want Alder to let us out of contract.
Sincerely,
*** ***

Ms***, we have since spoken with you regarding this issue and believe that we have resolved thisPlease respond to the Revdex.com and let us know if it has been satisfactorily resolved

December 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have done as Ms*** requested and applied the $payment towards her accountShe is now ahead by $Our scheduling department has been instructed to install new equipment at
Ms***’s new address at no charge to herPlease let us know if Ms*** needs anything else.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
here is my request, please reopen this complaint against Alder. Complaint # *** the problem is still not resolved.*** *** Sincerely,
*** ***

January 27, 2017RE: *** *** To the Revdex.com, We attempted to reach Mr*** to discuss his complaint but we were unable to reach himWe have cancelled the renewal as he requested and placed his account
on a month to month agreementIf he wishes to cancel he can do so at anytime by sending his notice of cancellation to our corporate office. Sincerely, Brandt N*** | Alder Compliance Manager

April 3, 2018RE: *** ***To the Revdex.com, We have arranged for a technician to travel to his area and a member of our customer service team will contact him shortly to schedule an appointmentOut of appreciation for Mr***’s patience we have given him two months of service at
no charge.Sincerely,Brandt.N | Alder Compliance Manager