Alder

? Complaint: [redacted] I am rejecting this response because: No one has reached out to me or spoken to me whatsoeverI am not switching to a new company nor do I plan toI simply would like for alder to release me from my contract with them and cancel my services.? Sincerely, [redacted]

February 19, RE: [redacted] To the Revdex.com, The issue Ms [redacted] is running into is that money paid towards her account will be applied to the past due until the account is current, once the account is current she would be able to pay a $ [redacted] cancellation feeThe past due amount is $ [redacted] but if Ms [redacted] is willing to pay 50% of the past due, in addition to the cancellation fee, we will release her from the agreementThe total comes to $ [redacted] Please let us know if this is an acceptable arrangement for the [redacted] s Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business supervisor "Brandt" in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I have attached an email response from another company Customer Service Manager "Mni" that is satisfactory (see attached document)As long as they are good to their word and live up to what is in the attached email correspondence I find a satisfactory resolution has been reached Sincerely, [redacted] ***

June 24, RE: [redacted] To the Revdex.com, Ms [redacted] has been released from the agreementA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment Sincerely, Brandt N [redacted] | Alder Compliance Manager

February 25, RE: [redacted] To the Revdex.com, We have spoken to the customer and addressed all the concerns listed to our mutual satisfaction Sincerely, Brandt N [redacted] | Alder Compliance Manager

August 25, 2017RE: ? [redacted] ***? To the Revdex.com,? We have canceled the renewal as Ms [redacted] requestedMs [redacted] was a wonderful customer throughout her entire agreement and we wish her the best.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Ms [redacted] , As this response is being written, it is September 23rdA check was sent out to you on September 16th and you should have either already received it or should receive it in the next couple of daysI have tried to reach out to you and see if this check has been received, but have only received a voicemailI left my number for you to contact me directly if you need toThank you very muchTravis C [redacted] Alder SecurityManager of Customer Experience

February 2, 2018RE: [redacted] To the Revdex.com, Thank you for contacting usWe have attached a copy of the welcome call Ms [redacted] received prior to the installation of the alarmDuring the call we asked Ms [redacted] if she understood that her agreement had a term of months and she responded “yes.” We have also attached a copy of her contract where the term length is shown clearly on the front pagePlease have Ms [redacted] contact me directly after she has had a chance to review the attached files at 385-218-2747.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Please have Ms [redacted] forward the emails she refers to in her last correspondence from Camden and Mike to [redacted] @alder.com so that we can determine the proper course of action.

Complaint: [redacted] I am rejecting this response because: This company response is not true First of all, I was blindsided by the company's representative who took advantage of a Senior Citizen My daughter made contact to this company by phone and mail regarding this expensive monthly bill and contract Why would I change my Alarm company when my monthly bill was cheaper than this company and I own my equipment My daughter called and told them that I was moving out of State and plans to sale the house I have no need for a move fee to be waived when my daughter already has an Alarm company Why should I pay for something when I am not planning to live there I am requesting for this service to be discontinue immediately Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I spoke with an account manager on 1/18/and was told they would send a technician out to my house to remove the equipmentAfter being on hold for several minutes, he came back on the phone and said due to high wait they would have someone call me back to schedule the appointmentI never heard backOver a week went by and nothing! This is the whole problem with this company! Being told multiple things by multiple so called managers that have NO CLUE what is going on! I will NEVER send them any more of MY money! Equipment has NOT worked since it was installedI should have never sent them the payments they have receivedI will just let my attorney handle this matter from here! It is pointless going back and forth with a scam company! I will make sure all of reviews are posted all over social media, Yelp, etc! I will get the message out that no one should trust this company! Sincerely, [redacted]

November 10, 2017RE:? [redacted] ? To the Revdex.com, Thank you for contacting usWe have honored Ms [redacted] ’s request and we wish her the best.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 31, 2017RE: [redacted] To the Revdex.com of Utah, We have been speaking with Ms [redacted] and were able to arrive at a mutually beneficial agreementMs [redacted] expressed that she was pleased with the solution and we will continue to stay in touch with her to ensure her continued satisfactionSincerely, Brandt N [redacted] | Alder Compliance Manager

March 9, RE: [redacted] / [redacted] To the Revdex.com, During a recorded phone call, prior to the installation, we explained to Mr [redacted] that Alder was not affiliated with Vivint in any way and that Vivint was still in business, and if he proceeded he would be receiving new services through AlderMr [redacted] agreed to proceed on condition that we pay the remaining balance with Vivint should there be any Once we receive a final bill we will issue a check to Mr [redacted] for that amount so that he can satisfy his balance with VivintAlso, as a sign of good faith, we are willing to reduce Mr [redacted] monthly monitoring rate from $ [redacted] to $ [redacted] and forgive his past due balancePlease respond as to whether this is an acceptable arrangement Sincerely, Brandt N [redacted] | Alder Compliance Manager

January 24, 2017RE: [redacted] To the Revdex.com of Utah, Prior to the installation of the alarm we spoke with Mr [redacted] and explained we are not affiliated with his previous provider in any way and Mr [redacted] confirmed he understood thisMr [redacted] was released from the agreement as he exercised his day right of rescissionMr [redacted] was not charged for subsequent months after cancelling but rather he was charged at the time of installation on 12/6/and again on 1/6/17, both of which have been refundedThe account remains active after the request for cancellation has been received until it has been reviewed and we have been allowed to retrieve the equipment which didn’t happen until 1/10/Hence the charge on 1/6/17.Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,? Thank you for contacting us? We have reviewed the copy of the contract that Mr [redacted] has sent over to us, we will honor the contract that shows month termWe ask that Mr [redacted] sends us a letter of? Notice of Cancellation before 7/8/via fax or mail? Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received the credits and service repairs as promised so I would like to proceed with the final option given which is to cancel my agreement so long as that is not going to require me to pay the full monthly charge as if I had the servicePlease let me know how to proceed to cancel the service agreement and when I can expect it to be canceled from ACH from my checking account monthlyAlso, I would be willing to send back any equipment necessary to fulfill this Sincerely, [redacted]

Thanks to Revdex.com for helping me resolve this issue after spending several hours on phone with Alder to no availThis is the second time that I have used Revdex.com for issues with businesses and both were resolved to my satisfactionI will spread the word of your good job, you are a life-saver, Thanks again. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

June 29, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usOur records show that the two free months were applied to Ms [redacted] ’s account and that she is sending us her final bill from her previous providerOnce we have received the bill we will issue a check for the remaining balanceThank you for your assistance with this matter.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

October 28, 2016RE: [redacted] Dear Ms [redacted] , The letter has been sentIf anything further is needed please feel free to contact our office.Sincerely,Brandt N [redacted] | Alder Compliance Manager