Alder

September 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** prior to installing the alarm and during that conversation we explained that we are not affiliated with ADTAdditionally, Mr*** never contacted us about
these allegations which are supposed to have taken place on 6/23/However, to accommodate Mr*** we will release him from the agreementA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We have released Ms*** from her agreement with Alder with no penaltyWe will be reaching out to set up an appointment to pull our systemThank you Sincerely,

Complaint: ***
I am rejecting this response because: It does not tell me if the lowering of the monthly rate is for the balance of the original contract that expires in June of 2020 or does it extend it for another months. I want it in writing that if I accept the lowering the rate from to a month DOES NOT EXTEND THE CONTRACT. Lowering the rate was not fully discussed with Dillon. Another customer rep did say they could probably lower the rate for another month contractNO WAY. For the balance of the June contract only which would be fulfilled in June of
Sincerely,
*** ***

November 3, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have honored Mr***’s wishesA member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

October 18, 2017RE: *** *** To the Revdex.com, I have cleared Ms*** past due balance, reduced her monthly rate from $to $54.99, and given her months of service at no chargeWe have been extremely generous with Ms*** and she will not even answer our callsWe have more than compensated her for the inconvenience she has experienced and we will not be canceling the contract at this timeIf she would like a technician to look at her system she will need to contact our customer service department as she is not answering our phone calls.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:We did not receive a phone call from the company or a refundAs a matter of fact I have called them on different occasions and was told to call back in about a week to check on status of refundI called them on 10/4/17, 10/17/and again on 10/20/and each time I called they said to call back, the first time on the 4th talked to Troy he said he put it through and if we didn’t receive it in 7-days call back so I didn’t receive refund and called back on the17th talked to Alex he said to call back in a couple of days so called back on the 20th and talked to Brad he said he didn’t see anything on our file for a refund so he put an email in with a rush on it to check back in a week still haven’t received a refund or call or contact of any kind
Sincerely,
*** ***

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Ms*** and agreed to release her from the contractThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

August 31, 2017RE: *** *** To the Revdex.com, Thank you for contacting usIn order to send Ms*** a check to pay her balance with *** we needed to receive her final bill from themWe received it on 8/and a check for $was sent on 8/Please let us
know if anything else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***PS- Since my Uncle has sold his home and no longer has the phone number the business has on fileTo schedule getting their equipment, they will have to contact my wife *** who has power of attorney at ###-###-####Also, all mail correspondance should go to *** *** *** *** ** ***.Thank you for your assistance.

January 25, 2018RE: *** *** To the Revdex.com, We apologize if there was a misunderstandingMs***’s past due balance was waived as a gesture of goodwill but she is expected to make the payments going forwardTo reiterate, Ms*** has made two payments out of and we have waived the months she neglected to payWe are happy to send a technician to her home and, as a one time courtesy, we will waive the fee but this is the most we can do for Ms*** at this time.Sincerely, Brandt N*** | Alder Compliance Manager

December 27, 2016RE: *** *** To the Revdex.com of Utah,Thank you for bringing this to our attentionWe reached out to the customer to discuss this issue but were unable to get a hold of them at the number we have on file. Our customer service
department has been instructed to waive the activation fee, although the contract does show that one would be chargedWe also credited the account $so Ms*** will not be charged until February as she requestedThe account was credited $on 11/and $on 11/and a check for $was sent on 12/to cover the overdraft fees. It is our understanding that the representative wrote on the folder that was left with the customer that if they referred someone to Alder they would receive a free cameraIf a referral was given please have Ms*** supply us with the name or if her agreement was different than what is stated here please have her send us a picture of what was written on the folder. Sincerely, Brandt N*** | Alder Compliance Manager

April 3, 2018RE: *** ***To the Revdex.com, We have arranged for a technician to travel to his area and a member of our customer service team will contact him shortly to schedule an appointmentOut of appreciation for Mr***’s patience we have given him two months of service at
no charge.Sincerely,Brandt.N | Alder Compliance Manager

Ms***, We have been in contact with you and , while we did receive a bill, it was a generic bill from a collection agency which did not berify that it was from your previous alarm companyOnce we get that verification, we will be glad to reimburse you for that amountWe see that
you called in to the general customer service number to gte our fax number, but you may also send that information directly to *** and we will expedite those funds. Thank you very much and we look forward to getting this issue resolved. Travis C***Alder SecurityManager of Customer Experience

August 17, RE: *** *** To the Revdex.com, We apologize for the inconvenience and would like to send a
technician free of charge to fix the issueI have also taken the liberty of giving you a month of service at no charge Sincerely, Brandt N*** | Alder Compliance Manager

December 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have attempted to contact Ms*** to discuss these issues but have been unable to reach herWe would like to keep her as a customer and are willing to forgive the $past due and go
forward at a reduced rate of $39.99, previously $If Ms*** would still rather cancel we will consider her requestWe look forward to her response.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
It is not true that the technician returned timesThe technician was only here times total and there was no equipment to installIt's true that we had new windows installed and had told the technician that we would have him return once the windows were installedWhen I called to have the technician come out after the windows were in he said that he didn't have an order from Alder. As to the old equipmentI still have the email from the customer service person, Camden, telling me to leave the old equipmentI believe I also have the same email from Mike, another rep as I had ask more than once before we moved just to make sure The technician was not sent to the old residence in Texas to look for the equipment, he was sent there in error when I called and said we were ready at our new house in New MexicoCustomer service admitted that was what had happened when we called in to see why the technician had not shown up Just last week I phoned in AGAIN and was told by Tanner that Ty would call me within hoursThat did not happenAs I stated before, I really do not feel confident that this company would be able to provide quality customer service based on their history.I appreciate the offer of the waiver of the $installation fee but I had also been told recently that I would have to pay for the equipmentThis is contrary to what I had been told previously in an email, which I still haveI am not paying for new equipment when I was told to leave the old equipment and I would not be charged for new equipment.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Local Authorities have been notified of this companies total disregard for public safety.They do not have the proper permits to conduct sales in LAKE CITY,SC.Their employees are inadiquitely trained and the proper background and criminal checks have not been done.I'm contacting my local State representative to work on a law to require them to POST A BOND before conducting buisiness in South Carolina!

January 12, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe tried contacting Ms*** to discuss the issues raised in her letter but we were unable to reach herWe are able to pay the balance of her previous contract but we need paperwork to verify
the amount owedIf Ms*** will send us bank statements showing the amount she paid we will send a check to reimburse herMs*** also expressed concerns regarding her monthly rate and the length of the contractAs a sign of goodwill we have reduced her monthly rate from $to $and the length of the agreement from months to Thank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usI have reviewed Ms***'s account and have decided to release Ms*** from her agreement with no penaltiesThe equipment has been removed from her home and we have sent a letter to her home address to confirm the
cancellationAdditionally, we will be refunding the initial payment made in April of $22.35, that will be refunded to her credit card that ends in 2072, as well as the full payment of $that was made in May and that will be refunded back into her bank accountMs*** should expect to see those refunds within 7-daysWe hope this is sufficient for Ms***, if she needs any additional assistance please have her contact us. Sincerely, Charlotte L.| Alder Compliance Specialist

November 29, 2017RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to reach Ms*** to discuss her complaint but we were unable to reach herShe has mentioned that her rate is higher than she is able to afford and she would be more comfortable
paying around $per month, consequently, we would like to offer to reduce her rate from $to $If this is acceptable we will proceed accordingly.Sincerely, Brandt N*** | Alder Compliance Manager