Alder

May 5, RE: *** *** To the Revdex.com, I have instructed the technician to contact Ms*** immediatelyI have also credited the
account with a month of free servicePlease have Ms*** contact me with any questionsSincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like a written letter from the company stating such to prevent any future incidents
Sincerely,
*** ***

October 5, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have cancelled Mr***’ account and we thank him for his service.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I would like a early termination package sent to my homeI am not keeping the servicesI also will inform others to stay away from this company
Sincerely,
*** ***

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe appreciate Ms***’s recommendations and we will take them into considerationAs a sign of gratitude for being a loyal customer for five years we have submitted a refund to her bank for the
payment mentioned in her letter as well as the December and November payments from the previous yearPlease let us know if she needs anything else.Sincerely, Brandt N*** | Alder Compliance Manager

March 14, 2017RE: *** *** To the Revdex.com, Ms*** did have a couple of instances where a technician needed to be dispatched but the account has been delinquent for some time now and we needed Ms*** to show a willingness to begin paying for
the system in order for us to dedicate more time and resources to herSo although we respectfully disagree with Ms***’s recounting of events we will honor her wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

July 22, RE: *** ***
To the Revdex.com, The complaint as stated by the customer is “An Alder technician, Tyler M***, visited my home June 4, and offered to upgrade my current alarm systemHe purposely deceived us into believing Alder was somehow affiliated with our existing service providerI learned of this deception beyond the three day grace period.” In the call that I attached in our original response the question is asked of Mr*** “Do you understand that Alder does not have, nor has ever had, any relationship with ***?” Mr*** responded “yes.” This call was made before the system was installed and the three day right of rescission began the day afterRegardless of what MrM*** may have said to Mr***, the claim that he was not informed that we were a separate company from his previous provider has been proven to be incorrect We are still willing to pay the remaining balance of Mr***’s agreement with his previous provider and to help in any other way that we can but we are unable to cancel the agreement at this time Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this
response because: I did not sign this exact documentI’m signed a form when they come to activate the system and to change the pass codesI was never informed it was a year contract, nor were we promoted the contract to read itThis is a form a plagiarism.
Sincerely,
*** ***

October 16, 2017RE: *** *** To the Revdex.com, We have released Ms*** from the agreement as requestedA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

May 18, RE: *** *** To the Revdex.com, Our sales representative made a special arrangement with Mr*** which allowed him to
cancel prior to the month term ending, however, this arrangement was not made for his mother’s accountIf Mr*** and his mother would like us to cancel his account and shift hers to him we are willing to do thatIn the meantime I have credited both accounts a month of service at no charge as Mr*** mentioned he was under the impression he wouldn’t be charged the first month Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As I stated previously, my mother is over years old and is on a fixed incomeShe informed me that she was told by the company representative that they were merging with her previous service provider and her payments would ultimately be going to themShortly thereafter my mother learned that her previous service provider was not joining with them as she was erroneously toldAdditionally, she found that she, several other elderly, and low income Black families were told the same informationThis behavior is surely a scam perpetrated against a certain segment of a given community to lock them into a five year contract and make moneyIt is my understanding that her previous provider only required - months, it was their optionAlthough we were not familiar with this company in our area, we were able to conduct research through the internet, media sources, members of the law enforcement community, and Department of Defense legal offices to determine if this company has a pattern of behaviorit was evident, through even basic media that my mother is not the first elderly person to succumb to this activityIn addition, shortly after completing the paperwork with this company, whether it was someone within the company or persons unknown usurped her identity and began using it for illegal purposesAt (I mistakenly stated in the previous message), she is a member of the elderly community and in her particular area of Cleveland, it is well known that companies and individuals have targeted the elderly and low income personnel for illegal gainWe humbly request that this company cancel her service, withdraw any past due fees, collection actions, and remove her name from within the companies record systemsTherefore, since numerous persons have been part of this action, we also (if not mentioned before) plan to file a claim with the U.SBureau of Consumer Protection and the Ohio Attorney General's Office, Consumer Protection Section.
Sincerely,
*** ***

Please provide us with some information to locate your mother's accountThe account number or an address would be bestThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 22, 2017RE: *** *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionBelow are the allegations made by Mr*** as well as our response to them.Allegation 1: “I was told that if the alarm goes off, that I
would receive a call to check on the status of the alarmIf I set it off or if I have a breakinThat never happened when I set the alarm off.”Response: Mr*** called us on 8/24/asking why he hadn’t received a call and we explained that because the alarm was disarmed within seconds a call was never madeThe system allows the individual seconds to disarm it to differentiate between someone returning home and an actual intruder.Allegation 2: “The customer service people will not help with fixing the problem, they pass you back and forth.”Response: The notes on Mr***’s account show that we have tried troubleshooting with him over the phone to fix the problems to avoid charging him the cost of dispatching a technicianThe notes from 2/6/state that Mr*** informed us that he didn’t believe the door sensor was placed correctly and after we were unable to resolve it over the phone the representative stated that he was sending a technician at no charge to fix the problem.In addition to the dispatch of the technician we will credit Mr***’s account months of service at no charge as a gesture of goodwillThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

Tothe Revdex.com, Thank you for contacting us, In a response to Mr and Mrs*** alarm system our customer relations agent spoke with their daughter on4/20/about the system having issues, we offered to help them over the phone before
sending a technician out, they were not willing to work with us tofix the issue they were having, and they repeatedly demand for us to cancel the account. Unfortunately, at this time we are unable to cancel the account, but we would be more than happy to send a technician out with no charge to fix the equipment and do a full system checkPlease have client call in to get a technician scheduled to fix equipmentThank you

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to reach Ms*** to discuss the issue but we were unsuccessful in contacting herA technician went to her home on March 8th and resolved the issue with the systemAs a gesture of
goodwill we have given Ms*** two months of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

September 25, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have canceled the renewal and reverted the customer’s contract back to the original terms as requestedTo compensate the Slaters for the inconvenience they’ve experienced I have reduced
their monthly rate to $and given them months of service at no chargePlease have them contact us if there is anything else we can do for them.Sincerely, Brandt N*** | Alder Compliance Manager

June 12, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and he informed us that he did not file the complaint even though it is in his name and written as though he were the authorUntil we know who
is making these claims and why they are interfering in an agreement between Mr*** and our company we cannot respond to the allegations. Sincerely, Brandt N*** | Alder Compliance Manager

November 8, 2016RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionWe attempted to contact Ms*** but were unsuccessfulBased on the information provided in her letter I have reduced her monthy rate from $to $39.99, her renewal
from years to years, and instructed our service department to install new equipment in her new home at no chargePlease let me know if anything else is needed. Sincerely, Brandt N*** | Alder Compliance Manager