Alder

January 24, 2018RE: *** *** To the Revdex.com, Thank you for contacting usIn accordance with Ms*** wishes the renewal has been cancelled and we have given her a month creditThank you for your assistance with this matter. Sincerely, Brandt N*** |
Alder Compliance Manager

October 6, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** on the 2nd of October as she stated and the issue is being taken care of.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usThis information has been forwarded over to the Manager in Virginia, will be taken care ofThank you for providing this information

December 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe are so sorry for your loss and hope things are going well for youThe account has been cancelled and I have refunded your payment of $Please let us know if we can help in any
way.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I am *** *** with case #*** it was a miscommunication please reopen case b/c very disappointed & want to come of the month contract Regards
Sincerely,
*** ***

June 1, RE: *** *** To the Revdex.com, To accommodate Ms***, as she mentioned being on a limited income, and
because there may have been some confusion about the function of some of the equipment she received, we would like to offer to reduce her monthly rate from $to $If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:Alarm Protection Technology has stated that they will cancel the contract if they received a Power Of Attorney from someone authorized to act on behalf of Marie and Wesley T***. A copy of said Power of Attorney has been sent to Alarm Protection Technology by Teresa W***, the daughter of Marie and Wesley T***. I have attached a copy of the letter that was mailed to MrBrandt N*** (certified, return receipt requested).I fully expect Alarm Protection Technology to cancel this contract once they receive said letter as they said they would in their initial response to my complaint
Sincerely,
Cindy B***

August 8, RE: *** *** To the Revdex.com, The fax was received on 6/22/and the last payment we received from Ms*** was 6/15/We were unable to draft her payment the following months because she had cancelled payments with her bankIf her records reflect something different please have her send them to our corporate office Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
Jake P***, VP of Operations, has sent me the agreement to cancel the contract in writing to ensure that they will not try to collect or that this will affect my creditIn turn, I will send them their equipment so they won't lose that investment
Sincerely,
*** ***

Ms***, We have been in contact with you regarding this issueAt that time, we requested verification of the Notice of Cancellation which was sent within the days, whether as a fax verification sheet or a forwarded email with theNotice of Cancellation in it with verification that the
email was sent within the day time frameOnce we have that information, we will be glad to further review the facts of this case and then we will be able to find a resolution to this complaintWe look forward to receiving this information. Thank you, Travis C***Alder SecurityManager of Customer Experience

The complaint we received is a duplicate of the originalIs there additional information we should be made aware of?

August 29, 2017RE: *** *** To the Revdex.com, I have instructed our service department to contact Ms*** regarding the sensorIf a technician needs to be dispatched MsMcaboy will not be charged the regular fee.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the understanding that I will be reimbursed the $taken out of my bank account last month for being charged by both Alder and Live company
Sincerely,
*** ***

April 26, 2017RE: *** *** To the Revdex.com, We were informed on 3/that there were issues with the glassbreak which we resolved that dayOur representative called back on 3/to make sure everything was still working for Ms***Ms*** called on
4/ because the sensor was malfunctioning again and when she explained nobody could reach the sensor we scheduled a technician for 4/After Ms*** expressed her frustration with that date we moved her appointment up to 4/Ms*** ended the call as our representative was explaining some solutions she could try on her own. We appreciate Ms***’s feedback regarding our customer service and it did not fall on deaf ears as she supposedTo compensate her for the inconvenience she has experienced, we have given her two months of service at no chargeHowever, we are unable to cancel Ms***’s contract at this timeWhen Ms*** signed up with Alder we agreed to pay $to her previous provider to satisfy her balanceThat agreement was made with the understanding that she would honor the terms of our contract which still has an additional months.Sincerely, Brandt N*** | Alder Compliance Manager

August 10, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with MsDonze and are in the process of resolving this issue.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We apologize Ms*** has never received the panel, we do see that it was sent out and we are not sure whathappened, but we have spoken with our inventory team and
is getting another panel sent out today and it is going to be shipped over night, so you should receive that tomorrowAnd for the inconvenience of the panel, not getting the panel at a timely manner we have went ahead and refunded back those months into the checking account we have on fileIf Ms*** has any questions she could give us a call. Thank you

December 22, 2017RE: *** *** To the Revdex.com, Ms*** cancelled within her three-day right and she is no longer responsible for the terms of the agreementWe have also refunded her payment of $1.38. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: The response does not address the statements made to secure the contract. Nor does it excuse asking a vulnerable adult on a fixed income to sign a contract without explaining that Alder gets 90% of the completed contract cost whenever it is terminated. As to the offering made, I have contacted Alder times and on my last two calls I was told, "the alarm cannot be silenced anytime and without entering the code." The pendant was not the cause of the alarm but rather a radio frequency from another source. Mrs *** refuses to wear the pendant and is terrified the alarm will sound again and like before she will have to sit for minutes until someone comes to turn it off. Why charge someone for something they are unable to use and have limited funds to pay for?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am fine with you coming to check the system but it needs to be around my schedule which usually leaves open Sunday evenings so if you can have a tech come out Sunday evening and look at the system I would be more than happy to have you come into my home and look at the systemYou should have notes on my account showing the fire alarm that called the fire department and was told that he was taking a showerI am no longer comfortable and confident that this alarm system will do what it was intended for when it sends out alarms every time we use the back showerI should not have to be required to use a specific shower in my own home because your system does not work properlyAlso with a system that sends out alarms how will I know if it's a real alarm if I am not at home? This is why I do not have confidence in your system anymoreThe best time to reach me at the phone number listed on my account is between 7:a.mand 8:a.mEST thank you
Sincerely,
*** ***

October 13, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to my attentionI immediately cancelled the account and issued a full refundPlease allow 3-business days for the funds to appear in the bank accountPlease let us know if anything
else is needed.Sincerely, Brandt N*** | Alder Compliance Manager