Alder

February 6, 2017RE: *** *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionWe attempted to reach Mr*** to discuss this matter but were unsuccessfulWe do have an
agreement signed by Mr*** and we also explained during a recorded phone call that we were not affiliated with *** in any wayIt is our understanding that Mr*** has been approached by his previous provider and possibly was offered a reduced rate to switch back to themWe would be happy to discuss our agreement with Mr*** if he isn’t content with the terms and we are willing to consider making adjustmentsHe may reach me directly at 385-218-Sincerely, Brandt N*** | Alder Compliance Manager

June 3, RE: To the Revdex.com, We apologize that when the technician originally came to Ms***’s home he did not
have the upgraded panel with himWe have since attempted to upgrade this for Ms*** but she has refused Ms*** was charged $44.99, plus tax, as required by the state of Arkansas We would still like to upgrade Ms***’s panel and as a sign of good faith we would like to reduce her monthly rate to $If this is acceptable we will proceed with these arrangements Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. Please have Mr*** elaborate on what he wants modified in his contract

Complaint: ***
I am rejecting this response because: Since August 8, 2017, my mother and I have tried contacting MrN*** with no successWe've left voice messages letting him know she's made me aware of everything and he has permission to speak with me, since I am helping her with this matterThe request to cancel the contract with Alder is not my request but, the request of my motherShe was pleased with the security provider she'd had for yearsMy mother would not have made any agreement with Alder if the sales representative hadn't misrepresented herself by claiming to be affiliated with her current security provider and claiming she was there to update her current systemMy mother thought she was signing papers to update her current systemShe was not aware she had signed a contract or changed security providers until she received a bill and asked me to review the billThat's when I made her aware of what Alder had done
Sincerely,
*** ***

September 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting us and we apologize for the inconvenience Ms*** has experiencedOur records indicate that her account was credited $for the system downtimeWe would also like to offer her an
additional months of service at no charge and reduce her rate from $to $However, if she would still rather cancel our agreement we will honor her wishes.Sincerely, Brandt N*** | Alder Compliance Manager

August 5, RE: *** *** To the Revdex.com, We are happy to dispatch a technician at no charge to resolve any issues the cameras may be having, and we will credit Mr***’s account one month of service at no charge as a sign of good faith, but we are unable to release him from the contract at this time Sincerely, Brandt N*** | Alder Compliance Manager

November 23, 2016RE: *** ***
To the Revdex.com of Utah, Ms*** contract has been cancelled and there is not a balance owed on the accountPlease let us know if there is anything else we can do for
her. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I just called Alder to check on the status of my refund. Danielle told me that she did not see a refund on my account and had to get her manager, Nikka, to look into it and get it processedNow they are telling me it will another week before I get my refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It wasn't just the missed service call. I could understand if I had at least gotten a call that he wasn't coming. But when I called your office you all didn't even know he hadn't shown up. I waited an entire week for that appointment. And during that week I had to leave my house unlocked. Where's the security in that? I explained to the people I talked to that I couldn't lock my house. I was told by two different people that I would receive a call to schedule another appointment. I waited a month for that call and it never came. I think you've had ample time to fix this. Do you really think I want to do business with you after all this? Would you want to do business with you if you were in my shoes???So I have purchased and installed new dead bolts to secure my house. I'm more secure now than I have been since I got signed up with you
Sincerely,
*** ***

Tothe Revdex.com, Thank you for contacting us,in a response to Ms*** we have agreed to release Ms*** from the agreement with Alder with no penaltyWe will be sending out a return shipping labelIf Ms*** caretaker would rather have a technician
to come out to pick up the system, they will need to contact our scheduling department at 888.278.3008 EXT Thank you. Sincerely, SomalyY.| Alder Compliance Supervisor

Complaint: ***
I am rejecting this response because: Plenty of explanation and examples where given as to MrWydicks behaviorI am not sure what is unclearThe reason my daughter knows everything is because my husband and I went to her with our concerns about being scammed and bullied into a service we did not did wantWe asked her to speak on our behalfWe have no problem contacting a lawyer as well as the local TV station concerning the way in which we were taken advantage of and scared into this contractWe are trying to keep this between us but would be ok with taking it as far as it needs to go and as public as it needs to go to remove this from our home and get out of this contract
Sincerely,
*** ***

October 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe would appreciate the opportunity to get a technician out to Ms*** home so that we can make sure everything is working properly and her home is secureWe attempted to reach her to
set up an appointment but were unable to reach herPlease have her contact us so we can arrange thisAlso, due to the inconvenience she has experienced, we would like to offer to reduce her monthly rate from $to $and give her the months of October through December at no chargeIf this is an acceptable arrangement we will proceed to put these measures in place.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe have released Mrs*** from her agreement with AlderPlease let us know if she has any questions

October 28, 2016RE: *** ***Dear Ms***, The letter has been sentIf anything further is needed please feel free to contact our office.Sincerely,Brandt N*** | Alder Compliance Manager

July 29, RE: *** *** To the Revdex.com, I have attached the contract that was signed and the list of equipment
we agreed to providePlease let us know which of these items you have not receivedAdditionally I have credited your account months of service at no charge to cover the free month you mentinoed in your complaint and the activation fee you were charged Sincerely, Brandt N*** | Alder Compliance Manager

October 25, 2017RE: *** *** To the Revdex.com, We were able to work this out with Mr***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As of today's date, we have
yes, been in contact and are discussing a resolution, however nothing has been finalized yet. While I am pleased we have been in contact and things appear to be looking positive, until the resolution is 100% complete, I will not close the case.
Sincerely,
*** ***

July 20, RE: *** *** To the Revdex.com, It is our understanding that one of our competitors removed our
system and put theirs in its placeWe are happy to dispatch a technician at no charge to reinstall our system and to check for any problemsWe are also willing to reduce Ms***’s monthly rate from $to $as a sign of good faithIf this is acceptable to Ms*** we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: Their response is in conflict with what they have been telling me on the phone. Alabama has had problems with predatory alarm companies and now requires them to be registered. I trying to determine if the name change from Alabama Alarm to Alarm Protection Alder was because Alabama Alarm was one of the fraudulent companies. So, first. Alder has only provided one page of a multi-page contract. Please provide a copy of the complete contract.Second, provide documentation that Alabama Alarm was operating legally in Alabama at the time of the 'name change'
Sincerely,
*** ***