Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to include that due to no fault of my own and since Alder Alarm/ Alder Holdings LLC has been lagging in their time frame to resolve this matter with a sense of urgency that no negative remarks get reported to the major credit bureaus in my name from Alder Alarm
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 17,
RE: *** ***
To the Revdex.com,
Our records indicate the agreed upon rate was $39.99,
as $is
rather low for the services we are providingHowever, as a sign
of good faith, we will reduce Mr***’s rate to $going forward
Sincerely,
Brandt N*** | Alder
Compliance Manager

Our records indicate that Ms*** was not charged an installation feeShe was charged for her first month of service, which we explained during the phone call prior to installation, but as a courtesy we have already refunded that payment to the customer due to the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to reach Ms*** to discuss this matter but we are unable to connect with anybody at either of the numbers on the accountMs*** states she’s kept the contract for five years
(the length of the agreement) in her complaint but our records do not reflect thisThe contract signed by her son is dated May 9th, She also states that her contract was renewed without her knowledge but the reason the account was renewed is because a request was made to move the system to a new address and the customer renewed the contract so they wouldn’t have to pay the fee to have the system relocated.To address the concerns in the complaint I have cancelled the renewal even though the $fee was already waivedI have also lowered the monthly rate from $to $because Ms*** also expressed concern about the costIf Ms*** is still unsatisfied she may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

December 28,
RE: *** ***
To the
Revdex.com,
Ms***’s account has been cancelled and our
records indicate her refund is being processed and once approved will
immediately be shipped out to ther
Sincerely,
Brandt N*** | Alder
Compliance Manager

March 15,
RE: *** ***
To the Revdex.com,
Ms***’s account has been cancelled and a refund
check in the amount
of $*** was mailed to her on 3/4/Please allow
sufficeient time for it to be received
Sincerely,
Brandt N*** | Alder
Compliance Manager

August 14, 2017RE: *** *** To the Revdex.com, We tried reaching Ms*** but again, were unsuccessfulUnfortunately, we aren’t able to cancel an account solely at the request of Ms***’s daughter when said daughter is not privy to our agreementWe are happy to discuss this with Corine and she may reach me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to contact Mr*** to discuss why he felt he was mislead back in February of but we were unable to reach himPlease have him contact me at 385-218-to
discuss.Sincerely, Brandt N*** | Alder Compliance Manager

December 22, 2017RE: *** *** To the Revdex.com, Mr*** has received a credit and his payments have been reducedThe attached screenshot shows he received a credit of $on 12/18/He is currently two payments ahead on his account because of this credit.Sincerely, Brandt N*** | Alder Compliance Manager

December 19, 2017RE: *** *** To the Revdex.com, Please advise Ms*** that the day right of rescission cancellation policy is included with her contract, which I sent with my previous responseI didn’t realize she was requesting the in-term cancellation policy and am including it with this responsePlease let us know if anything else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

July 29, RE: *** *** To the Revdex.com, I have attached the contract that was signed and the list of equipment
we agreed to providePlease let us know which of these items you have not receivedAdditionally I have credited your account months of service at no charge to cover the free month you mentinoed in your complaint and the activation fee you were charged Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: my husband contacted MrN*** and he stated that he would have someone call us to install the camerasWe are still waiting for that to happenSubsequently, no one from Alder has contacted us to return the equipment eitherSo, as I stated to MrN*** during our phone conversation we are willing to keep the service, provided they honor the promises that their sales rep made to us. We understand that the cameras are expensive and the company is not wanting to give them away but that is what we were promised by an over zealous sales rep who wanted our businessThis is the only bone of contention between ourselves and AlderMrN*** promised me someone would call and they never did, as he has done with my husbandHe can call either of us directly as he has our numbers and set up the installation. We know that this will cause our monthly bill to go up and we are okay with that.
Sincerely,
*** ***

April 17, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionWe attempted to reach out to Ms*** but a man claiming to be her husband has prevented us from doing soAt her convenience please have her contact me at
385-218-so we can make sure her issue is taken care of.Sincerely, Brandt N*** | Alder Compliance Manager

September 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and resolved the issueThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

February 2, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe have attached a copy of the welcome call Ms*** received prior to the installation of the alarmDuring the call we asked Ms*** if she understood that her agreement had a term of
months and she responded “yes.” We have also attached a copy of her contract where the term length is shown clearly on the front pagePlease have Ms*** contact me directly after she has had a chance to review the attached files at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

March 30, 2018RE: *** ***To the Revdex.com, Again, this deal was done on February 27, and Ms*** stated she discovered the alarm a few days laterThen the alarm was moved to her home on August 7th, and now, two and a half years later these allegations are being madeIf Ms*** believed we took advantage of her mother and that this account was set up dishonestly why have us move the system into her own home? We deny the allegations but we would also like to remind Ms*** that we are dedicated to serving her mother and to please contact us if she needs anything.Sincerely, Brandt.N | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The complaint against Alder Company will be resolved and a request to remove the complaint from Revdex.com as soon as I receive a written letter from Travis C*** releasing me from the contract for the alarm system He said on September 28, he would mail a letter the next day . As of today Friday October , I have not received a letter I have however received an e-mail agreeing to cancel the contract between Alder and myself and that I owe Alder nothing . They will be allowed to pick up their equipment at a time that is reasonable.*** Thank you *** ** ***
Sincerely,
*** ***

This issue has been resolved through the attorney general's officeThank you for your assistance