Alder

Complaint: ***
I am rejecting this response because: How many times do I have to say I don't want the alarm system to be installed and that I realize they will continue charging me for what? years? Because I signed up for another months with the understanding they would be moving my system to my new location for free by signing up againI didn't realize it would take them 3-weeks to be willing to move my equipmentNor the fact that they recommended that I move it or hire someone to move itNOT MY JOB to move it nor to pay anyone else to move it! I've asked that this complaint be closed out
Sincerely,
*** ***

April 19,
RE: *** ***
To the Revdex.com,
Ms*** refers to a home security system for $a
month and would
like to be paying the same amountPlease have Ms*** send us the company name and package she is
referring to and we will determine the reason for the discrepancyIf the
package is indeed comparable to what we offer we will consider matching the
price.
Sincerely,
Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

October 3, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe contract states the agreement is for months and we explained during a phone call with Mr***, prior to the installation of the alarm, that the contract was for months (see attached
recording.) Shawnta Davis recently contacted us requesting to cancel due to financial difficulties and we agreed to defer one of her paymentsTo further accommodate her and Mr*** I have credited their account two months of service at no charge and reduced their monitoring rate from $to $This means they will not be charged their monthly rate until January and at that time it will be at the lower amount.Sincerely, Brandt N*** | Alder Compliance Manager

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have a couple of options we can offer Ms***We can install a new doorbell camera to see if the problem lies with this particular unit or we can remove the doorbell camera from her system
and significantly lower her monthly monitoring rateTo compensate her for the inconvenience we have waived her past due amount of $and given her months of free serviceWe look forward to hearing from her.Sincerely, Brandt N*** | Alder Compliance Manager

August 17, RE: *** *** To the Revdex.com, Our records do not show that our corporate office was ever notified
of the issue with the cameras and we assume the technician mentioned in the complaint was contacted directlyI’ve instructed our service department to contact the customer and schedule a time for a technician sent by the corporate office to look into the problemI’ve also credited the account a month of free service due to the inconvenience that Mr*** has experienced Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks to you your help my mom's money has been refunded and this matter has finally been resolvedThank you so much for your assistance. ~ ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have received no calls from Adler concerning thisWhen I called to cancel on November 16th and was told I couldn’t the rep I was speaking with asked me what could affordI stated if I was lied to by the sales rep that came to my home and couldn’t cancel the service that $10-$monthly was the most I could do pointing out that I’d canceled my previous security system due to the cost, which was $monthlyAfter much heated discussion about the companies sales reps (Shawn Thompson) dishonesty and my very tight budget, he offered to lower the cost to $40-something, a monthly charge that I told him I couldn’t afford.
Sincerely,
** *** ***

Please refer Mr*** to the phone call attached in our previous responseIf he has any concerns about the call we will be happy to discuss it with him

To the Revdex.com, Thank you for contacting us. We have Mrs*** scheduled for a technician to come service her equipment on 5/30/2-pm, I will be applying one-month credit to Ms***s account in the amount of $for the wait of getting a tech
out to her home. Sincerely,

June 23, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usIt is our understanding that Mr*** spoke with his representative and reached an agreementAlso, as a sign of goodwill, we have reduced Mr*** monthly rate to $
Please let us know if we can do anything else for Mr***. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am sending this email to let you know that Alder did make an attempt to rectify the complaint and it was with my satisfactionI have had some family emergency issues and just saw this textCan you please change the status that the customer was satisfied instead of remains unsatisfied please. Thank you*** ** ***

June 14, RE: *** *** To the Revdex.com, We have submitted a credit inquiry removal request to the credit agency
and they are in the process of removing it from Ms***’s credit report Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: I rejected the offer of below because I want to see if they come to repair it on the 1/2/before I accept it
Sincerely,
*** ***

December 22, 2017RE: *** *** To the Revdex.com, Mr*** has received a credit and his payments have been reducedThe attached screenshot shows he received a credit of $on 12/18/He is currently two payments ahead on his account because of this credit.Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** ***Customer account number: ***To the Revdex.com,Thank you for contacting usIn response to Ms***'s concern regarding her system wewould like the opportunity to send a technician to her home to fix the panel and to make surethat the doorbell camera is working
properlyWe are looking to get out traveling techs out therehowever, it may take to weeksIn the mean time we can credit her months for the systemdown timePlease let us know if this is something we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In addition to the refund, I need the equipment that was taken and the battery I had purchased for the systemThat equipment belongs to the other security company I was with.
Sincerely,
*** ***

To the Revdex.com,We have attempted to reach out to Mr*** to find a resolution with himBut wewere not able to get in contactUnfortunately, we will not be releasing Mr*** from hisagreement with AlderHowever, we are more than happy to send a technician out to hishome free of charge to do a full system check and still honor that free month of servicewe promised, so he will not have a payment due until next month.Additionally, as a gesture of goodwill to help Mr*** we would like to help by offering tolower his rate from $to $If Mr*** has any further question he may contactus at EXT 126Sincerely,SomalyY | Compliance Supervisor

December 9, 2016RE: *** *** To the Revdex.com of Utah, Our records show that Mr*** was credited months of free service but because a payment was returned on 10/14/the months covered September,
October, and November rather than October, November, and December as he had anticipatedWe want Mr*** to be happy with the service he receives from Alder and we feel that the months of free service and a camera at no charge demonstrates our commitment to meeting his needs. Sincerely, Brandt N*** | Alder Compliance Manager