Alder

June 8, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and it appears that she was approached by one of our competitors and was given some misleading informationWe are currently working with Ms
*** to resolve the issueThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We have agreed to release Mrs***'s from her agreement with Alder with no penaltyWe will be sending a return shipping label, we just ask that Mrs***'s sends our equipment backIf Mrs*** prefers a
technician to come pick up the system, please have her give us a call at 888-278-EXT they will be able to get her set up. Sincerely,

March 8, 2017RE: *** *** To the Revdex.com, Although we disagree with Ms*** premise that it is her right to cancel a contract that is still in term we agree to release her as a gesture of goodwill and out of gratitude for the and a half years
she was a loyal customerA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Could you please make sure this is for "*** ***" and not someone named "*** " as stated in their response? Also I need the refund of the $15.18. They can pick pick up the equipment anytimeJust let me know ahead of time so I can be sure I'm home to give it to them.
Sincerely,
*** ***

April 17, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionWe attempted to reach out to Ms*** but a man claiming to be her husband has prevented us from doing soAt her convenience please have her contact me at
385-218-so we can make sure her issue is taken care of.Sincerely, Brandt N*** | Alder Compliance Manager

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have cancelled the renewals so Ms***’s contract has reverted to the original termsMs*** was also given free months and a reduced monthly rate after the missed appointments
Also, our records indicate that not all of the missed appointments were due to the technician and that Ms*** had to reschedule with us as wellAs a sign of good faith we have given Ms*** an additional months at no cost. Sincerely, Brandt N*** | Alder Compliance Manager

The response below was sent on June 10th.June 10,
Re: Lucrecia *** S***
To Revdex.com of Utah,
Thank you for
bringing this matter to our attentionWe have received numerous calls from the
customer, Becky W***, as well as from her daughter Lucretia S*In all of
our correspondence the claim that the alarm went off multiple times for no
reason was never brought up to us, nor was the claim that we are not licensed
to sell in AlabamaIn response to the first allegation please supply us with
the dates of the alarms in question and we will research it to determine if
there is an issueRegarding the second allegation it is falseWe are licensed
to sell in Alabama and have been for some time now.
The issue that has
been brought up to us is that MsW*** cannot afford the systemWe are
willing to work with her in that regard but are somewhat hesitant due to the
allegation now filed with the Revdex.comThe current
monitoring rate is $*** but we are willing to drop that to $*** per month
and give her a free month of service to ease the financial burdenIf this
resolution is acceptable please let us know and we will make the change
immediately
Respectfully,
Brandt N***
Compliance Manager

Complaint: ***
I am rejecting this response because:Tim Q***, Alder rep, is on voicemail actually stating that he IN FACT had began cancellation processWe do not want faulty equipment that repeatedly malfunctions as statedAlder rep needs to pick up their useless system ASAP.
Sincerely,
*** ***

January 18, 2018RE: *** *** To the Revdex.com, Thank you for contacting usAlthough we did not receive Ms***’s notice of cancellation within the allotted three days we have released her from the contract and refunded her moneyA member of our customer service team
will contact her to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, although I am pleased that the business (Alder) states that a past due amount was waived, to be clear, there was never a past due amount owed to them because all payments were automatically paid via electronic withdrawals from my checking account; proof of this fact was indicated/given to them! I find that Alder seems to be implying that they have forgiven (i.ewaived) a debt that I never owed them? Nevertheless, I would like for the Revdex.com to include my final comments as stated in this response/reply as a matter of recordAnd, although this matter is considered closed, I do not find, nor agree, that it was resolved satisfactory to me and/or my wife
I would like to thank the Revdex.com for your timely assistance regarding this matter upon filing my initial complaint against Alder
Sincerely,
*** ***

March 23, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe reached out to the ***s several times after the installation to make sure everything was working well for themOn one occasion we were hung up on before we could explain the reason for our call
The next time an individual yelled at us to “lose his number” after which he disconnected the callA month after our final attempt Ms*** called upset that her previous contract hadn’t been resolvedWe explained that we needed a copy of her contract and the final billOnce we received these documents we issued her a check in the amount of $275.28.Despite the past due balance we are willing to send a technician at no chargeAdditionally, as a sign of goodwill, we have waived the ***’s past due balancePlease let us know if we can do anything else for the ***s.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Provided the Alder tech arrives as scheduled April 10, 8-AM and fixes the alarm system 100%- any other outcome is not acceptable
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
here is my request, please reopen this complaint against Alder. Complaint # *** the problem is still not resolved.*** *** Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As a rebuttal to the Alder response I would like to provide additional information about the contract termination and the subsequent attempts to defraud. On May 17th, an Alder salesman came to my front door and sold me a security systemThey attempted to install it that night, but installation was not completed until May 19thOn Saturday, May 21st, the system failed to alert me that my front door had been opened/intruded uponThe alarm did not sound even though the notice was being received by the Alder monitoring company. I did receive phone calls from Alder at approximately 3am MDT. When I woke up shortly after, I immediately called them back. They did inform me that someone had entered/exited my front doorI asked if they had called the cops and was informed they did notDue to the product not installed and functioning as contracted, and Alder not calling the police as they had been instructed, I did not feel confident that a company of that caliber could protect my family. At approximately 11am that same day (May 21st) I called Duane R*** my sales rep. I explained to Duane what had happened and told him I wanted to cancel the service. Duane apologized for the incident, stated that he completely understood and since I was still within my day grace period he would immediately consider my contract cancelled. He also stated that I needed to rip up the rebate check he had given me as an inducement to sign the contract. I agreed and immediately did so. He also requested that I call an number he provided and inform them of the cancellation to arrange for pick up the equipment. I quickly called the number and after a long wait did eventually speak with a representative. The representative said that she had notated the cancellation on the account but would need to have us call back on Monday when the cancellation department was open to schedule the equipment pickup. I called back on Monday, May 23rd and reached a representative who told me that they would take care of the cancellation and someone would be by in the next few days to pick up the equipment. On Wednesday, June 1st, after more than a week of no one coming to pick up the equipment, I called back the same number. After being transferred to the cancellation department the representative stated I would need to send the cancellation request to them in writing. I immediately sent a cancellation email to the email address he provided, and now for the third time believed the contract had been cancelled. On June 17th I noticed a charge from Alder on my bank statement and immediately called Alder to inquire of the charges. After multiple conversations with different representatives promising to have someone call me back and no one actually calling, I finally reached out the Revdex.com as my one remaining option before I retain an attorney. This has been such a massive drain on my time and emotions. I have done everything I was instructed to do by Alder every step of the way. I have complied with the request of Duane R*** the Alder salesman and destroyed the check as he requested. That instruction alone effectively terminated the contract as the rebate check was a material inducement to entering into the contract. By Duane instructing me to destroy the check he constructively terminated my agreement with Alder. All subsequent requests to call and write Alder were simply additional documentation of the termination that occurred on May 21st. Any charges by Alder subsequent to the termination on the 21st were made in bad faith with the intent to defraud. Alder had adequate notice of the termination both verbally and in writing and chose to ignore those notices in an effort to continue to perpetrate their fraudulent scheme. Based on the company’s response below It appears now that by repeatedly requesting various forms of notification (calls and in writing) they were simply stringing me along in an effort to illegally withdraw more funds from my bank account. I am simply requesting that Alder return the funds they have illegally withdrawn from my account and send me a written confirmation that their system correctly reflects the cancellation and no further attempts will be made to withdraw funds from my account
Sincerely,
*** ***

December 17,
RE: *** ***
To the Revdex.com,
Our records indicate the agreed upon rate was $39.99,
as $is
rather low for the services we are providingHowever, as a sign
of good faith, we will reduce Mr***’s rate to $going forward
Sincerely,
Brandt N*** | Alder
Compliance Manager

August 11, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe agreement has been cancelled and the requested refund has been submittedMs*** is free to dispose of the equipment since it is an item we no longer carry.Sincerely, Brandt
N*** | Alder Compliance Manager

We are firm on our previous offerThat is the most we can do for Mr*** at this time

September 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and resolved the issueThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

March 7, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe attempted to reach out to Ms*** about this but we were not able to get a hold of herOur records indicate that Ms*** opted for an
additional door sensor rather than the motion detector which is why she is still being charged the same monthly rateRegarding the second complaint, Ms*** has received the credit she was promised, she has been credited months of service at no charge and her next payment will not be due until June, Additionally, a technician was sent to Ms*** home on 3/at no chargePlease let us know if there is anything further that needs to be done.Sincerely, Brandt N*** | Alder Compliance Manager

August 8, RE: *** *** To the Revdex.com, The fax was received on 6/22/and the last payment we received from Ms*** was 6/15/We were unable to draft her payment the following months because she had cancelled payments with her bankIf her records reflect something different please have her send them to our corporate office Sincerely, Brandt N*** | Alder Compliance Manager