Alder

July 14, 2017RE: *** *** To the Revdex.com, Paying Ms***’s balance with Vivint was an incentive to have her switch to AlderMs*** cancelled her Alder account so this offer is no longer available to herThank you again for your assistance with this issueSincerely, Brandt N*** | Alder Compliance Manager

July 20, RE: *** *** To the Revdex.com, The reason Mr*** was charged twice in May, June, and will be charged
twice again on July 27th is because his activation fee of $was split up between those three monthsSo in addition to his regular monthly bill of $an additional $was chargedHowever, due to the confusion, we still refunded Mr***’s moneyThe activation fee and monthly rate are both listed on the agreement, if Mr*** has any questions regarding this I will be happy to speak with himMy number is ###-###-#### Sincerely, Brandt N*** | Alder Compliance Manager

February 23, 2017RE: *** *** To the Revdex.com of Utah, Thank you for contacting us regarding Ms***We spoke with her and were able to work this out to her satisfactionThank you for your assistance.Sincerely, Brandt N*** | Alder
Compliance Manager

September 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI left Ms*** a voicemail and sent her an email with instructions of how to resolve this issueI am waiting her reply.Sincerely, Brandt N*** | Alder Compliance Manager

April 18, 2017RE: *** *** To the Revdex.com, There is no early cancellation feeThe amount referred to in the options letter that was sent to Ms*** was the remaining balance of her agreementBy us releasing her from the agreement she is no longer responsible for the remaining balance and we waived her past due balance of $In short, Ms*** no longer has any financial obligation to Alder.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: It does nothing to address complaintFirst they say my husband entered into a contract with them on October 2,Now they're saying no the contract was on October 30,But the complaint is for them calling me telling me My alarm is going off and sending the police after I wouldn't give them my security codeI just need to know why they were calling if I didn't even have service with them
Sincerely,
*** ***

August 4, RE: *** *** To the Revdex.com, Ms***’s refund was applied to her account and her rate was
reduced down to $on 7/29/The reason Ms***’s system was never upgraded is because she left the country and we were unable to access the alarm systemAt her convenience we will be happy to dispatch a technician to complete the installation and as a courtesy to her, we will not increase her monthly rate as we had previously planned Sincerely, Brandt N*** | Alder Compliance Manager

Please provide us with your mother's name, address, or account number so that we may identify the customer you are referring to

January 26, 2018RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionOur scheduling department has been instructed to contact Mr*** today to schedule an appointmentWe have also given Mr*** two months of service at no chargeThank
you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

August 18, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have attached a copy of the contract for Ms***’s reviewIf Ms*** believes the contract was signed prior to October 8, please have her send us a bank statement showing that
Alder withdrew a payment before that date and we will reconsider our position.Sincerely, Brandt N*** | Alder Compliance Manager

April 6,
RE: *** ***
To the Revdex.com,
The agreement Ms*** signed was in plain language
and the terms were
stated clearlyWe also went over each detail of the
agreement with her over a recorded phone call and she confirmed she understood
all the termsAdditionally, we sent Ms*** a check for $*** on 1/21/
to pay her remaining balance with ADTIf Ms*** would like to be released
from the agreement she will need to return the $*** and pay 90% of her
remaining balance
Sincerely,
Brandt N*** | Alder
Compliance Manager

September 25, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have spoken with MrForgey and agreed to release him from the contractThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

August 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMr*** notice of cancellation has been accepted, the equipment need not be returned and all payments and obligations of our agreement have been metA refund of $was submitted to Mr
***’ bank on 8/1/(please allow a few business days to pass for processing.) Let us know if we can do anything else for Mr***.Sincerely, Brandt N*** | Alder Compliance Manager

July 29, RE: *** *** To the Revdex.com, We apologize for the delay, our records indicate there has been
discussion as to whether Ms*** would return to Alder or switch to the other provider so we were unsure of her intentionsHowever, the request was made earlier this week and the letter should arrive sometime next week Sincerely, Brandt N*** | Alder Compliance Manager

I'm still waiting on the company to
cancel the serviceI have signed all paperwork that was needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

July 21, 2017RE: *** and *** *** To the Revdex.com, Thank you for contacting usWe spoke with the ***’s daughter on several occasions and assured her we would send a technician at no charge to diagnose the problemWe also gave the ***’s months of free
serviceWe need to have a technician look at the system and determine the problem before we consider canceling the accountPlease have the ***’s confirm the appointment we attempted to schedule on 7/Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us Ms***, we just forwarded this information to the area manager that is in Washington, we apologize for the experience you have had with our sales representative, we would like to assure you that this will not happen again
Thank you for bringing that to our attention

Revdex.com:
I have reviewed the response made by the business to close the account in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have sent them the cancellation fee that they requested to them from vivint so I will be disputing the charges with my bank because they did not fulfill their end of the contract I have pictures emails and call logs to prove it thanks!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***