Alder

To the Revdex.com,We have attempted to reach out to Mr*** to find a resolution with himBut wewere not able to get in contactUnfortunately, we will not be releasing Mr*** from hisagreement with AlderHowever, we are more than happy to send a technician out to hishome free of charge to do a full system check and still honor that free month of servicewe promised, so he will not have a payment due until next month.Additionally, as a gesture of goodwill to help Mr*** we would like to help by offering tolower his rate from $to $If Mr*** has any further question he may contactus at EXT 126Sincerely,SomalyY | Compliance Supervisor

Complaint: ***
I am rejecting this response because: I have not been notified or contacted and no resolution has been resolved
Sincerely,
*** ***

December 30,
RE: *** ***
To the Revdex.com,
Mr*** has been released from the agreementA
member of our
customer service team will be contacting him shortly to arrange
for a time to retrieve the equipment
Sincerely,
Brandt N*** | Alder
Compliance Manager

April 29, RE: *** *** To the Revdex.com, Our records indicate that Mr*** contacted us over
days after the alarm was installed to cancel rather than the hours he specified in his letterPlease have him provide the number he called and the representative he spoke with and if a mistake was made on our part we will agree to release Mr*** Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us Ms***, we just forwarded this information to the area manager that is in Washington, we apologize for the experience you have had with our sales representative, we would like to assure you that this will not happen again
Thank you for bringing that to our attention

February 23, 2017RE: *** *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionMs*** requested to cancel within her day right of rescission and after reasonable attempts were made to keep her as a customer we
honored her decisionOur records indicate that a technician is scheduled to remove the equipment on 2/27/and Ms***’s refund will shortly followPlease let us know if we can do anything else for Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

June 21, RE: *** *** To the Revdex.com, The cancellation process outlined in the agreement states that the
customer must send in the written notice of cancellation within business days to our corporate officeWe never received this from Ms*** and we weren’t informed of her desire to cancel until days after the installationHowever, it is our desire that Ms*** is happy with our agreement and we would like to offer to reduce her current rate of $to $as a gesture of good willIf this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

March 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe have released Ms*** and refunded her last payment as requested.Sincerely, Brandt N*** | Alder Compliance Manager

October 11, 2017RE: *** *** To the Revdex.com, Thank you for contacting usA member of our customer service team will contact Ms*** shortly to schedule a time to took at the system and I have instructed them to waive the technician feeI have also
credited the account two months of service at no charge due to the inconvenience and alarm.Sincerely, Brandt N*** | Alder Compliance Manager

Dear Ms***,I spoke with my manager to see what other options we have as far as getting double charged by VivintI got an approval to get a check sent out for the time your mother paid Vivint and was already with us, we will only need a bank statement showing the charges by Vivint from December-MarchAbout the install tech saying that we bought Vivint, we will speak with their manager to make sure doesn't happen. Please let me know if this will solve this situation.Regards,

July 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usAttached is the phone call mentioned in Ms*** complaint as well as the electronic contract that she signed on the representative’s tabletI have reduced her monthly rate to $as she
mentioned she was paying $before and was told her payments with Alder would be lessIf Ms*** needs anything else please let us know.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com,Thank you for contacting usAfter reviewing the account for Ms*** we have decided to cancel her account with no penaltiesWe will first need to have the equipment sent back to us in order to cancel her account, I will be stopping the monitoring of her system and
will have a return label sent out for Ms***, she just needs to have the equipment placed in a box and send it back to usOnce we receive that equipment back I will have a letter sent out to confirm the cancellationIn the meantime, in order to stop the calls to Ms***, I will be waiving her past due balancePlease have Ms*** contact us if she has any questions. Sincerely,Charlotte L.| Alder Compliance Specialist

June 27, RE: *** ***
To the Revdex.com, We require a bill from the previous provider showing the amount owed in
order to send out a checkWe received Ms*** bill on 6/7/and we are in the process of getting those funds to herLet us know if there is anything else we can assist with Sincerely, Brandt N*** | Alder Compliance Manager

January 13,
RE: *** ***
To the Revdex.com,
We had a technician scheduled to come to the ***’s
home on
12/18/between 2-6PM*** called in at about asking where the
technician was and we explained it would be about 5:when he got thereThe customer
stated they couldn’t make it at that time and asked us to reschedule the
appointment for 1/15/which we have done
Due to the facts stated above we are unable to comply
with the ***’s request to be released from the agreement
Sincerely,
Brandt N*** | Alder
Compliance Manager

October 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and resolved the issueThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

April 29, RE: *** *** To the Revdex.com, Our records indicate that Mr*** contacted us over
days after the alarm was installed to cancel rather than the hours he specified in his letterPlease have him provide the number he called and the representative he spoke with and if a mistake was made on our part we will agree to release Mr*** Sincerely, Brandt N*** | Alder Compliance Manager

November 3, 2017RE: *** *** To the Revdex.com, We have honored Ms***’s wishes but deny the allegations put forth vehementlyWe consider it irresponsible to insinuate the various accusations that were made based solely on speculationAgain, we are happy to honor her wishes but are rather disappointed that such slanderous and unfounded means were used to arrive at this endA member of our customer service team will be in contact to schedule a time to retrieve our equipment.Sincerely, Brandt N*** | Alder Compliance Manager

January 19, 2017RE: *** *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionMr*** contacted Alder on 12/28/to report that the alarm had been triggered and he believed the medical
pendant had malfunctionedThe pendant was tested the very same day and showed no sign of dysfunctionHowever, to prevent additional alarms the settings were adjusted requiring that the pendant be pressed in order to activateTo our knowledge there has not been additional issues Furthermore, the other issues raised in Mr***’s letter can be solved by adjusting the settings in the alarm such as the “loud siren.” We are happy to dispatch a technician free of charge to make the necessary changes to the alarm. Mr*** also expressed displeasure regarding the terms of the contractAs a sign of good faith we are happy to discuss any necessary adjustments to better suit Ms***’s needsMr*** can reach me at 385-218-or if he would like to supply us with his number I will be happy to reach out to him.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe have cancelled Mr***s account with AlderPlease let us know if he has any questions Sincerely, SomalyY | Compliance Supervisor