Alder

December 14, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** has been released from the agreement and her money has been refundedLet us know if there is anything else we can do for her.Sincerely, Brandt N*** | Alder Compliance
Manager

A copy of the video in question has been sent to Ms***'s email address

Revdex.com:
Jake P***, VP of Operations, has sent me the agreement to cancel the contract in writing to ensure that they will not try to collect or that this will affect my creditIn turn, I will send them their equipment so they won't lose that investment
Sincerely,
*** ***

Thank you for bringing this to our attentionPlease provide us with your parent's account number or address so we can locate their account

Complaint: ***
I am rejecting this response because: there equipment has not been
working from the second day they installed itI was assured also that if I could not make the payments they would come get the equipment and re sell it to some one else at no cost to mei just want them to come get there stuff out of my house and be done with them at no cost to me ,(their equipment has not been working rite anyway since it was installed I haven't touched it at all and the notifications has not worked for months ,that leads me to believe they have it turned off on their end.) so please come get your stuff and do what you said you would do in the first placethank you!!!
Sincerely,
*** ***

February 22,
RE: *** ***
To the Revdex.com,
Our records indicate that we have done everything we
promised Ms*** we would doA technician has not been dispatched because
Ms*** entered into an agreement with another alarm company who replaced
our security system with their ownIt is our desire that Ms*** is content
with our agreement and we believe that what we have offered her is more than
fairIf she would still like to be released from the agreement we will agree
to do so on condition that she pay 50% of the past due balance which is
$***, her portion being $***If this is acceptable we will proceed
accordingly
Sincerely,
Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to hearing back from Alder to confirm the credit to my accountThank you Revdex.com for getting this matter resolved quickly
Sincerely,
*** ***

October 20, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have submitted a refund to Ms***’ bankPlease allow 3-business days to reflect in the account.Sincerely, Brandt N*** | Alder Compliance Manager

January 31, 2018RE: *** *** To the Revdex.com, This issue was already resolved through another agency. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do not wish to ever do business with this company againI do not ever want their services againI do want my refund of payments that they stole from me since February until now.
Sincerely,
*** ***

April 2, 2018RE: *** ***To the Revdex.com, We have issued Ms*** a free month of service and our scheduling department will contact her shortly to schedule a time to move the system to her sister’s homeThank you for your assistance with this matter.Sincerely, Brandt.N |
Alder Compliance Manager

Complaint: ***
I am rejecting this response because: As reasons stated before, and we have shipped and returned the equipment you installed in my home(white square box)if, there's any other piece of equipmentplease identify it and we will return that also
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 30, 2017RE: *** *** To the Revdex.com of Utah, We spoke with Mr*** and were able to work out a mutually beneficial solutionThank you for your assistance with this matterSincerely, Brandt
N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Firstly whom I decide to do business with has nothing to do with this complaintNo one from xfinity came to my home soliciting their business/services unlike this companyI called them on my own because I wanted internet and more channels then what I had with my current provider but again that’s not any of anyone’s businessMy complaint is that someone from your company came to my year old mothers home and made it sound good as if she really needed an alarm after years of never having a break in me and my siblings grew up in that home and would sleep with the doors unlocked and sometimes windows open in the summersAnd for years you were going have my mother tired up as if this was a car paymentMy complaint stands that my year old mother was taken advantage of.

To the Revdex.com, Thank you for contacting usUnfortunately we will not be releasing Ms*** from her agreement with Alder, we have attempted multiple times to help Ms*** by getting a technician out to her home but she has deny our offer please have Ms*** let us know when she would like a technician and that will be free of charge

To the Revdex.com, Thank you for contacting us The last time we spoke with Mrs*** was in January of and our technical support was able to help get the system up and working and then in May of 2018is when Mrs*** called back about her system, our customer service
agent transferred Mrs*** to technical support but no sign of her speaking with them, a couple days later Mrs*** calls in letting us know that she has switched over to another company and is requesting to cancel her accountMrs*** is in a contract with Alder and in order for her to cancel she will need to pay 90% of the remaining of her agreementHowever, we are more than happy to send a technician to her home free of charge this one time to get the system reinstalled and do a full system check.Sincerely,

March 8, 2017RE: *** *** To the Revdex.com, Although we disagree with Ms*** premise that it is her right to cancel a contract that is still in term we agree to release her as a gesture of goodwill and out of gratitude for the and a half years
she was a loyal customerA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

December 21, 2017RE: *** *** To the Revdex.com, Ms*** cancelled within her day right and her money has been refundedLet us know if anything else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: It does not tell me if the lowering of the monthly rate is for the balance of the original contract that expires in June of 2020 or does it extend it for another months. I want it in writing that if I accept the lowering the rate from to a month DOES NOT EXTEND THE CONTRACT. Lowering the rate was not fully discussed with Dillon. Another customer rep did say they could probably lower the rate for another month contractNO WAY. For the balance of the June contract only which would be fulfilled in June of
Sincerely,
*** ***