Alder

We are firm on our previous offerThat is the most we can do for Mr*** at this time

December 21, 2017RE: *** *** To the Revdex.com, Ms*** cancelled within her day right and her money has been refundedLet us know if anything else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

Thank you for bringing this to our attentionPlease provide us with your parent's account number or address so we can locate their account

August 8, RE: *** *** To the Revdex.com, The fax was received on 6/22/and the last payment we received from Ms*** was 6/15/We were unable to draft her payment the following months because she had cancelled payments with her bankIf her records reflect something different please have her send them to our corporate office Sincerely, Brandt N*** | Alder Compliance Manager

January 30, 2017RE: *** *** To the Revdex.com of Utah, We spoke with Mr*** and were able to work out a mutually beneficial solutionThank you for your assistance with this matterSincerely, Brandt
N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We have agreed to release Mrs***'s from her agreement with Alder with no penaltyWe will be sending a return shipping label, we just ask that Mrs***'s sends our equipment backIf Mrs*** prefers a
technician to come pick up the system, please have her give us a call at 888-278-EXT they will be able to get her set up. Sincerely,

A copy of the video in question has been sent to Ms***'s email address

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have cancelled the renewals so Ms***’s contract has reverted to the original termsMs*** was also given free months and a reduced monthly rate after the missed appointments
Also, our records indicate that not all of the missed appointments were due to the technician and that Ms*** had to reschedule with us as wellAs a sign of good faith we have given Ms*** an additional months at no cost. Sincerely, Brandt N*** | Alder Compliance Manager

August 11, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe agreement has been cancelled and the requested refund has been submittedMs*** is free to dispose of the equipment since it is an item we no longer carry.Sincerely, Brandt
N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, although I am pleased that the business (Alder) states that a past due amount was waived, to be clear, there was never a past due amount owed to them because all payments were automatically paid via electronic withdrawals from my checking account; proof of this fact was indicated/given to them! I find that Alder seems to be implying that they have forgiven (i.ewaived) a debt that I never owed them? Nevertheless, I would like for the Revdex.com to include my final comments as stated in this response/reply as a matter of recordAnd, although this matter is considered closed, I do not find, nor agree, that it was resolved satisfactory to me and/or my wife
I would like to thank the Revdex.com for your timely assistance regarding this matter upon filing my initial complaint against Alder
Sincerely,
*** ***

October 20, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have submitted a refund to Ms***’ bankPlease allow 3-business days to reflect in the account.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
here is my request, please reopen this complaint against Alder. Complaint # *** the problem is still not resolved.*** *** Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there equipment has not been
working from the second day they installed itI was assured also that if I could not make the payments they would come get the equipment and re sell it to some one else at no cost to mei just want them to come get there stuff out of my house and be done with them at no cost to me ,(their equipment has not been working rite anyway since it was installed I haven't touched it at all and the notifications has not worked for months ,that leads me to believe they have it turned off on their end.) so please come get your stuff and do what you said you would do in the first placethank you!!!
Sincerely,
*** ***

December 17,
RE: *** ***
To the Revdex.com,
Our records indicate the agreed upon rate was $39.99,
as $is
rather low for the services we are providingHowever, as a sign
of good faith, we will reduce Mr***’s rate to $going forward
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because: As reasons stated before, and we have shipped and returned the equipment you installed in my home(white square box)if, there's any other piece of equipmentplease identify it and we will return that also
Sincerely,
*** ***

Revdex.com:
Jake P***, VP of Operations, has sent me the agreement to cancel the contract in writing to ensure that they will not try to collect or that this will affect my creditIn turn, I will send them their equipment so they won't lose that investment
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usUnfortunately we will not be releasing Ms*** from her agreement with Alder, we have attempted multiple times to help Ms*** by getting a technician out to her home but she has deny our offer please have Ms*** let us know when she would like a technician and that will be free of charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to hearing back from Alder to confirm the credit to my accountThank you Revdex.com for getting this matter resolved quickly
Sincerely,
*** ***

March 8, 2017RE: *** *** To the Revdex.com, Although we disagree with Ms*** premise that it is her right to cancel a contract that is still in term we agree to release her as a gesture of goodwill and out of gratitude for the and a half years
she was a loyal customerA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Received the letter. Issue has been resolved. Thank you!***