Alder

Tothe Revdex.com, Thank you for contacting us, During our research for Ms. [redacted] account regarding the contract that was left in the blue book the rep left the agreement was for reference only the agreement she signed was electronic and was Idaho specific, at the time the...

representative was at Ms. [redacted] home we require a welcome survey that contains the terms and conditions of the agreement and Ms. [redacted] confirms that she understood each item in the contract. However, we have already mailed out a check to pay off the remainder of the agreement with MONI on 2/21/2018. Ms. [redacted] has requested that we refund funds back into her account for being double billed by MONI we will refund the $166.47 via automatic checking account that we have on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 30, 2015
RE:          [redacted]
To the Revdex.com,
                Mr. [redacted] has been released from the agreement. A
member of our...

customer service team will be contacting him shortly to arrange
for a time to retrieve the equipment.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

January 19, 2017RE:       [redacted] To the Revdex.com of Utah,         Thank you for bringing this matter to our attention. Mr. [redacted] contacted Alder on 12/28/16 to report that the alarm had been triggered and he believed the medical...

pendant had malfunctioned. The pendant was tested the very same day and showed no sign of dysfunction. However, to prevent additional false alarms the settings were adjusted requiring that the pendant be pressed in order to activate. To our knowledge there has not been additional issues.  Furthermore, the other issues raised in Mr. [redacted]’s letter can be solved by adjusting the settings in the alarm such as the “loud siren.” We are happy to dispatch a technician free of charge to make the necessary changes to the alarm.  Mr. [redacted] also expressed displeasure regarding the terms of the contract. As a sign of good faith we are happy to discuss any necessary adjustments to better suit Ms. [redacted]’s needs. Mr. [redacted] can reach me at 385-218-2747 or if he would like to supply us with his number I will be happy to reach out to him.Sincerely, Brandt N[redacted] | Alder Compliance Manager

February 23, 2017RE:       [redacted] To the Revdex.com of Utah,  Thank you for contacting us regarding Ms. [redacted]. We spoke with her and were able to work this out to her satisfaction. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager

I'm still waiting on the company to...

cancel the service. I have signed all paperwork that was needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Account Number: [redacted] To the Revdex.com, Thank you for contacting us, we have honored Mr. [redacted]'s wishes and released him from the contract as requested with no penalty. There will be a shipping label sent to his new address for client to send the equipment.

December 15, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We have honored Ms. [redacted]’s request. We will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

January 27, 2017RE:       [redacted] To the Revdex.com,             We attempted to reach Mr. [redacted] to discuss his complaint but we were unable to reach him. We have cancelled the renewal as he requested and placed his account...

on a month to month agreement. If he wishes to cancel he can do so at anytime by sending his notice of cancellation to our corporate office.  Sincerely, Brandt N[redacted] | Alder Compliance Manager

September 25, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. I have spoken with Mr. Forgey and agreed to release him from the contract. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Ms. [redacted] has been released from the agreement and her money has been refunded. Again, we will not be covering her bank fee, we cancelled her account when she requested us to and therefore it was unnecessary to put a stop payment on the automatic drafts. Please take this as our final response to...

this matter.

Complaint: [redacted]
I am rejecting this response because:As I previously stated, I was coached by Tyler M[redacted] on how to respond to the questions. Clearly the need to record customers' conversations is a clear indiction that Alder anticipates these kinds of challenges.  Despite my answer, I was under the impression that Alder was either affiliated to my previous service company or had been bought out by Alder. In my confusion, I answered the question as I was instructed to answer by Tyler M[redacted], who stood beside me and directed my answers. I am not interested in your offer to pay the balance of my previous contract. I want nothing to do with this dishonest and morally reprehensible company. 
Sincerely,
[redacted]

October 2, 2017RE:  [redacted] To the Revdex.com,  In order to accomodate Ms. [redacted] we have released her from the contract and waived the past due balance. We are grateful for the opportunity to have served her and we wish her the best.Sincerely, Brandt N[redacted]...

| Alder Compliance Manager

February 23, 2017RE:       [redacted] To the Revdex.com of Utah,  Thank you for bringing this matter to our attention. Ms. [redacted] requested to cancel within her 3 day right of rescission and after reasonable attempts were made to keep her as a customer we...

honored her decision. Our records indicate that a technician is scheduled to remove the equipment on 2/27/17 and Ms. [redacted]’s refund will shortly follow. Please let us know if we can do anything else for Ms. [redacted].Sincerely, Brandt N[redacted] | Alder Compliance Manager

August 17, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. We tried reaching Ms. [redacted] when this problem began but the number we had on file for her was no longer in service. We have no record of Ms. [redacted] trying to contact us until January of 2017...

when she filed the complaint with your office. Once contact was established we immediately arranged for a technician to be dispatched to her home at no charge. We followed up with Ms. [redacted] on 2/2/17 and she said she was happy with the service and didn’t have any questions at that time. We are willing to credit Ms. [redacted] account 4 months of service at no charge as a gesture of goodwill. However, we want to stress that we made several attempts to reach Ms. [redacted] and even reached out to her emergency contacts to try to re-establish communication. If Ms. [redacted] has any additional concerns she may contact me directly at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

March 21, 2017RE:       [redacted] To the Revdex.com, We have attempted to discuss this with Ms. [redacted] but the numbers she has provided us with report that neither is taking calls at this time. We cross checked the amount Ms. [redacted] has been paying monthly...

with what was discussed during the recorded call, where the terms of the contract were explained to her, and the two are in agreement. However, as Ms. [redacted] has mentioned she is unable to afford the monthly payment I have taken the liberty of reducing it from $54.99 to $44.99. If anything further is needed Ms. [redacted] may reach me directly at 385-218-2747. Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still haven't received a call from alder but I am going to reach out to them tomorrow in this matter to see where this process is now. 
Sincerely,
[redacted]

Alder has spoken to Ms. [redacted] and we have come to a mutally agreed upon resolution.

November 1, 2017RE:  [redacted] To the Revdex.com,  We apologize for the delay. The refund has either already been received or will be within the next 2 business days. Please let us know if there are any issues.Sincerely, Brandt N[redacted] | Alder Compliance Manager

July 27, 2016   RE:          [redacted]   To the Revdex.com,                   Alder Holdings is the company that supplied your home security system...

and provides the monitoring service you have received since 2011. Please feel free to contact me with any additional questions at ###-###-####.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager