Alder

May 11, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have spoken with Ms. [redacted] and resolved this issue. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: Plenty of explanation and examples where given as to Mr. Wydicks behavior. I am not sure what is unclear. The reason my daughter knows everything is because my husband and I went to her with our concerns about being scammed and bullied into a service we did not did want. We asked her to speak on our behalf. We have no problem contacting a lawyer as well as the local TV station concerning the way in which we were taken advantage of and scared into this contract. We are trying to keep this between us but would be ok with taking it as far as it needs to go and as public as it needs to go to remove this from our home and get out of this contract.
Sincerely,
[redacted]

December 6, 2017RE:  [redacted] To the Revdex.com,Ms. [redacted] was called on 11/29/17 at 2:50 PM at phone number ###-###-#### and a voicemail was left. Ms. [redacted] also mentioned being on a very tight budget and that the reduced monthly rate of $34.99 was still too high. To accommodate her we have refunded her most recent payment of $60.48 (may take 3-5 business days to appear in the account), given her 3 months of service at no charge, and reduced her monthly rate to $24.99. This new rate is effective immediately and her next payment will not be due until April of 2018. Sincerely, Brandt N[redacted] | Alder Compliance Manager

March 22, 2016
RE:          [redacted]
To the Revdex.com,
                Ms. [redacted] and I spoke on 2/15/16 and agreed that if I
cancelled her account and gave her a refund it would settle the matter. Our
technicians are instructed to always leave a customer’s existing equipment with
them and we have every reason to believe that is what happened in this case. If
she would like to discuss the matter further she may contact her sales
representative.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Mr. [redacted]'s account has been cancelled and there is no remaining balance. I do not know what document he is referring to. It's possible that a bill was sent before the cancellation was finalized but any such documentation may be discarded and ignored.

Please provide us with your mother's name or account number so we can research the issue.

November 8, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We apologize for the delay and appreciate your patience. When a customer decides to have another individual takeover their account there’s a lot that needs to be done amongst the three parties...

that are now involved in the agreement. We have worked extensively on this and everything is close to being finalized. Our customer service team will contact you tomorrow to wrap everything up, including the refunds. Again, we thank you for your patience and we appreciate the opportunity to have worked with you these past couple years. Feel free to contact me directly with any questions at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

September 29, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us and we apologize for the inconvenience Ms. [redacted] has experienced. Our records indicate that her account was credited $275.55 for the system downtime. We would also like to offer her an...

additional 3 months of service at no charge and reduce her rate from $51.99 to $39.99. However, if she would still rather cancel our agreement we will honor her wishes.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 24, 2015 Re:         Cindy B[redacted] To Revdex.com of Utah,                 We appreciate Ms. B[redacted]’s concern for her aunt and uncle but we are concerned that she is the only individual expressing a desire to cancel. We are left to assume that Ms. B[redacted] lives in the home with her aunt and uncle since she listed her address as the same as the T[redacted]s.  However, the T[redacted]s appear to be content with having the system in their home.                 Considering the circumstances we don’t feel it would be ethical to cancel the T[redacted]s agreement without their direct request. If Marie or John expresses a desire to cancel the contract we will reconsider our position. Respectfully, Brandt N[redacted] Compliance Manager

Complaint: [redacted]
I am rejecting this response because:
I have received no calls from Adler concerning this. When I called to cancel on November 16th and was told I couldn’t the rep I was speaking with asked me what could afford. I stated if I was lied to by the sales rep that came to my home and couldn’t cancel the service that $10-$20 monthly was the most I could do pointing out that I’d canceled my previous security system due to the cost, which was $30 monthly. After much heated discussion about the companies sales reps (Shawn Thompson) dishonesty and my very tight budget, he offered to lower the cost to $40-something, a monthly charge that I told him I couldn’t afford. 
Sincerely,
[redacted]

November 22, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We are willing to consider Ms. [redacted]’s request but we would appreciate the opportunity to have a technician look at the alarm first to see what might be causing the problem. We can get someone...

out to Ms. [redacted]’s home relatively quick and at no cost to her if she will allow us to do so.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 22, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We have cancelled the renewals so Ms. [redacted]’s contract has reverted to the original terms. Ms. [redacted] was also given free months and a reduced monthly rate after the missed appointments....

Also, our records indicate that not all of the missed appointments were due to the technician and that Ms. [redacted] had to reschedule with us as well. As a sign of good faith we have given Ms. [redacted] an additional 3 months at no cost. Sincerely, Brandt N[redacted] | Alder Compliance Manager

January 5, 2016
RE:          [redacted]
To the Revdex.com,
                We will release Ms. [redacted] from her extended agreement
and...

appreciate the opportunity we had to serve her.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

July 12, 2016   RE:          [redacted]   To the Revdex.com,                   Prior to the installation of the security system a member of our customer...

service team spoke with Ms. [redacted] and explained we had no affiliation with her previous company and that she would need to cancel with them and would be receiving new services through Alder. We did not proceed with the isntallation until Ms. [redacted] confirmed she understood these facts.                 However, it is not our intention that Ms. [redacted] pay both us and her prior security provider. Please have Ms. [redacted] send us her final bill from her previous home security company and we will issue her a check to satisfy the remaining balance. Please have her contact us with any additional questions.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: My alarm system and service was not upgraded. Nothing changed. I did not sign anything to extend my contract until 2020 - that is an outrageous amount of time. The phone call I received was not packaged as a contract extension - is there a recording available? You called me, I did not call you that day. The contact number I had was disconnected and I thought I was not being serviced anymore. I received ZERO communication from you regarding this Alder change. I went with another company and have ordered stop payment on auto debits to your company. I will not be forced to remain in a contract with a sub-par, shady company that tries to trick their customers. I will continue to fight this and will not stop. 
Sincerely,
[redacted]

January 22, 2016
RE:          [redacted]
To the Revdex.com,
                Shortly after the system was installed we spoke with
Ms. [redacted]’s son...

regarding the account. He agreed to go forward with the
contract and we explained to him how to use the system. Having only received
one payment at the time of installation on 6/2/15 the system was shut off on
1/7/16. This makes a total of 6 months where services were provided without
receiving payment and 9 days after the services were shut off a complaint was
filed with your agency.
                Regarding the claim that nothing was explained to Ms.
[redacted] we have the agreement with her signature (see attachment). We also have a
recorded phone call between her and our corporate office where we explained the
terms to her verbally as well. Due to the foregoing facts we will agree to
release Ms. [redacted] on condition that she pay the past due amount of $[redacted] and
return the equipment. If this is acceptable we will proceed accordingly.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 22, 2016
RE:          [redacted]
To the Revdex.com,
                Thank you for your reply. Unfortunately what was
stated In our previous response is all we are able to offer at this time. If
you have any additional questions please feel free to contact me at
###-###-####.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager