Alder

Complaint: [redacted]
I am rejecting this response because:[redacted]<[redacted]>1:29 PM (32 minutes ago)tomeI wish to reopen the complaint as the company has not completed their end of the arrangement. Sincerely,
[redacted]

Thank you. Our scheduling department will contact you shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have received no calls from Adler concerning this. When I called to cancel on November 16th and was told I couldn’t the rep I was speaking with asked me what could afford. I stated if I was lied to by the sales rep that came to my home and couldn’t cancel the service that $10-$20 monthly was the most I could do pointing out that I’d canceled my previous security system due to the cost, which was $30 monthly. After much heated discussion about the companies sales reps (Shawn Thompson) dishonesty and my very tight budget, he offered to lower the cost to $40-something, a monthly charge that I told him I couldn’t afford. 
Sincerely,
[redacted]

November 22, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We are willing to consider Ms. [redacted]’s request but we would appreciate the opportunity to have a technician look at the alarm first to see what might be causing the problem. We can get someone...

out to Ms. [redacted]’s home relatively quick and at no cost to her if she will allow us to do so.Sincerely, Brandt N[redacted] | Alder Compliance Manager

January 22, 2016
RE:          [redacted]
To the Revdex.com,
                Thank you for your reply. Unfortunately what was
stated In our previous response is all we are able to offer at this time. If
you have any additional questions please feel free to contact me at
###-###-####.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

September 29, 2017RE:  [redacted] To the Revdex.com,  We installed an alarm system for Ms. [redacted] and monitored it for her for four months. Ms. [redacted] has never made a payment and has negatively impacted our company by filing a complaint with your bureau. She has accused us of numerous unethical acts and has yelled and cursed at our agents for attempting to get her to pay for the service she has received. Now, in addition to releasing her from the contract, she is asking us to let her keep equipment that is worth more than $800 and yet we are taking advantage of her? Please return the equipment to the following address:Alder450 North 1500 WestOrem, Utah 84057Sincerely, Brandt N[redacted] | Alder Compliance Manager

April 2, 2018RE: [redacted]To the Revdex.com, We have issued Ms. [redacted] a free month of service and our scheduling department will contact her shortly to schedule a time to move the system to her sister’s home. Thank you for your assistance with this matter.Sincerely, Brandt.N  |...

Alder Compliance Manager

I've attached a copy of Ms. [redacted]'s contract as she requested. If Ms. [redacted] can produce a bank statement showing that she began paying for the system in February of 2013 we will make the necessary adjustments to her account.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 23, 2017  RE:   [redacted]  To the Revdex.com,  Thank you for contacting us. It is our understanding that Mr. [redacted] spoke with his representative and reached an agreement. Also, as a sign of goodwill, we have reduced Mr. [redacted] monthly rate to $29.99....

Please let us know if we can do anything else for Mr. [redacted].  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 29, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. Our records indicate that the door lock was reprogrammed and Ms. [redacted] was given a free month of service for the inconvenience. Thank you for your assistance.Sincerely, Brandt...

N[redacted] | Alder Compliance Manager

July 29, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize for the delay, our records indicate there has been...

discussion as to whether Ms. [redacted] would return to Alder or switch to the other provider so we were unsure of her intentions. However, the request was made earlier this week and the letter should arrive sometime next week.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:I should not have to sent my license and plus I call on yesterday to the company and they sent me amade up letter stated what should I do. I told the gentlemen Jeremy the acct manager that I ask for a copy of the agreement/ contact and copy where they said I sign for. He stated that the contact stated it was for 5 year and I am lock into it no matter what. I either paid 3246.6 or paid 49.99. Either way they still get there money and the guy said yes. Even if I return the equipment. I was so upset I could not believe this company will do this to me or any customer. I do not wanted anything from them but to get out of this so call contact that I did not sign and they took advance of my mother. The guy Jeremy said he was going to sent me the information but if do not for sure believe him because of first account manager was suppose to sent me the same information. I told by my mom that the guy did not stated how long the service will b.
Sincerely,
[redacted]

November 29, 2017RE:  [redacted] To the Revdex.com,Thank you for contacting us. We attempted to reach Ms. [redacted] to discuss her complaint but we were unable to reach her. She has mentioned that her rate is higher than she is able to afford and she would be more comfortable...

paying around $40 per month, consequently, we would like to offer to reduce her rate from $56.99 to $34.99. If this is acceptable we will proceed accordingly.Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 26, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have spoken with Ms. [redacted] and were able to come to an agreement. Thank you for your assistance.  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business It Is eference to complaint ID [redacted], and find that this After this response from Alder I was told by the representative I spoke in the phone that I was going to get in the mail a letter saying I don't own anything to Alder  resolution is satisfactory to me. Sincerely, [redacted] resolution is satisfactory to me.
Sincerely,
[redacted]