Alder

Complaint: [redacted]
I am rejecting this response because:[redacted]<[redacted]>1:29 PM (32 minutes ago)tomeI wish to reopen the complaint as the company has not completed their end of the arrangement. Sincerely,
[redacted]

Thank you. Our scheduling department will contact you shortly.

November 3, 2017RE:  [redacted] To the Revdex.com,  We have explained to Ms. [redacted] that the cause of her camera issues is the speed of her internet service. The reason she wasn’t called when her alarm was triggered is because she always disarmed the system within 30...

seconds. This timeframe is allotted to prevent the dispatching of authorities everytime someone returns home after having armed the system. As Ms. [redacted] feels the cost is too high we have taken the liberty of reducing her monthly rate from $74.00 to $54.00.Sincerely, Brandt N[redacted] | Alder Compliance Manager

August 1, 2016   RE:          [redacted]   To the Revdex.com,                   Mr. [redacted]’s request for the cameras to be removed and the...

reduction to his monthly rate was already granted on 7/25/16. Please let us know if there is anything else we can do for Mr. [redacted].     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

March 28, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. We have released Mr. [redacted] from the agreement and refunded the $150 on March 8th that was paid toward the cameras. Please let us know if anything else is needed.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager

June 24, 2015
 
Re:         Cindy B[redacted]
 
To Revdex.com of Utah,
 
                Thank you for
bringing this matter to our attention....

We have a recorded phone call between us
and Marie T[redacted] (the customer) which took place prior to the installation of
the alarm system. During the call Ms. T[redacted] is asked if she understands that
Alarm Protection is not affiliated in any with Monitronics (the customers
previous home security provider), that Monitronics is still in business and
that she is cancelling services with them and will begin receiving new services
through Alarm Protection. Ms. T[redacted] acknowledged she understood all of these
facts and had she answered she did not understand any one of these statements
we would not have allowed the installation to proceed.
                We understand Ms.
B[redacted] would like copies of the agreement between us and her aunt but we
respectfully ask her to remember that she is not entitled to this information and
that if she feels it is necessary for her to make decisions on her aunt’s
behalf she would do well to acquire power of attorney. Having said that, our goal is to ensure that Ms. T[redacted] is a satisfied customer and if it is her
desire to be released from the agreement we will comply but the request needs
to come from her or someone authorized to make decisions on her behalf.
 
Respectfully,
 
Brandt N[redacted]
 
Compliance Manager

I've attached a copy of Ms. [redacted]'s contract as she requested. If Ms. [redacted] can produce a bank statement showing that she began paying for the system in February of 2013 we will make the necessary adjustments to her account.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June 23, 2017  RE:   [redacted]  To the Revdex.com,  Thank you for contacting us. It is our understanding that Mr. [redacted] spoke with his representative and reached an agreement. Also, as a sign of goodwill, we have reduced Mr. [redacted] monthly rate to $29.99....

Please let us know if we can do anything else for Mr. [redacted].  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 2, 2018RE: [redacted]To the Revdex.com, We have issued Ms. [redacted] a free month of service and our scheduling department will contact her shortly to schedule a time to move the system to her sister’s home. Thank you for your assistance with this matter.Sincerely, Brandt.N  |...

Alder Compliance Manager

September 29, 2017RE:  [redacted] To the Revdex.com,  We installed an alarm system for Ms. [redacted] and monitored it for her for four months. Ms. [redacted] has never made a payment and has negatively impacted our company by filing a complaint with your bureau. She has accused us of numerous unethical acts and has yelled and cursed at our agents for attempting to get her to pay for the service she has received. Now, in addition to releasing her from the contract, she is asking us to let her keep equipment that is worth more than $800 and yet we are taking advantage of her? Please return the equipment to the following address:Alder450 North 1500 WestOrem, Utah 84057Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 25, 2015
 
Re:         Lucrecia [redacted] S[redacted]
 
To Revdex.com of Utah,
 
 
                As a sign of good
faith we will agree to release Ms. W[redacted] from the agreement. A member of our
customer service team will be contacting her shortly to schedule a time to come
by and retrieve the equipment.
 
               
Respectfully,
 
Brandt N[redacted]
 
Compliance Manager

August 23, 2017RE:  [redacted] To the Revdex.com,  The account has been cancelled and the past due amount has been waived. We will no longer attempt to contact Ms. [redacted]. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I am pleased that the business (Alder) states that a past due amount was waived, to be clear, there was never a past due amount owed to them because all payments were automatically paid via electronic withdrawals from my checking account; proof of this fact was indicated/given to them!  I find that Alder seems to be implying that they have forgiven (i.e. waived) a debt that I never owed them?  Nevertheless, I would like for the Revdex.com to include my final comments as stated in this response/reply as a matter of record. And, although this matter is considered closed, I do not find, nor agree, that it was resolved satisfactory to me and/or my wife.
I would like to thank the Revdex.com for your timely assistance regarding this matter upon filing my initial complaint against Alder.
Sincerely,
[redacted]

July 27, 2016   RE:          [redacted]
To the Revdex.com,                   Thank you for providing us with the information needed to locate the account. I have released your mother from the agreement and submitted a request for her money to be refunded. Let us know if we can assist with anything else.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

November 29, 2017RE:  [redacted] To the Revdex.com,Thank you for contacting us. We attempted to reach Ms. [redacted] to discuss her complaint but we were unable to reach her. She has mentioned that her rate is higher than she is able to afford and she would be more comfortable...

paying around $40 per month, consequently, we would like to offer to reduce her rate from $56.99 to $34.99. If this is acceptable we will proceed accordingly.Sincerely, Brandt N[redacted] | Alder Compliance Manager

July 29, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize for the delay, our records indicate there has been...

discussion as to whether Ms. [redacted] would return to Alder or switch to the other provider so we were unsure of her intentions. However, the request was made earlier this week and the letter should arrive sometime next week.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

October 11, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. A member of our customer service team will contact Ms. [redacted] shortly to schedule a time to took at the system and I have instructed them to waive the technician fee. I have also...

credited the account two months of service at no charge due to the inconvenience and false alarm.Sincerely, Brandt N[redacted] | Alder Compliance Manager