Alder

May 31, 2016   RE:          [redacted]
To the Revdex.com,                   We have cancelled Mr. [redacted]’ account and wish him the best. A member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I asked that the system be repaired and when the "solution" was unbearable, I asked that  the equipment  be removed.  Neither has been accomplished.  After paying what I thought was last bill I found the company was still withdrawing money from my checking account for 3-4 months.  I don't have the money to pay for time remaining on contract I tried to cancel; I'm now and have been for the past 9 months, trying to pay for nursing home care for my wife.  I'm 90 years old and can no longer afford to worry about my credit rating--I have to take care of my first priority--my wife.  I'd just like the harassment to stop!
Sincerely,
[redacted]

November 23, 2016RE:       Shirley [redacted] To the Revdex.com of Utah,             I have cancelled the addendum on Ms. [redacted]’s contract and the term will end on the date we originally agreed on, March 19, 2017. Let us know if...

we can do anything further for Ms. [redacted].  Sincerely, Brandt N[redacted] | Alder Compliance Manager

We have contacted Mr. [redacted] via email and updated him regarding the status of our investigation. We will continue to keep him updated.

December 8, 2017RE:  [redacted] To the Revdex.com, We have responded to Ms. [redacted]’s request and this will be the 4th time we’ve done so. We have decided not to cancel the contract at this time. As a gesture of goodwill we have cleared her past due balance of $90.93, given her 2 months of service at no charge, and reduced her monthly rate from $44.99 to $34.99. This is the most we can do for her at this time.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 21, 2017  RE:   [redacted]  To the Revdex.com,  Thank you for contacting us. This matter has been resolved although we were unable to reach Ms. [redacted] at the number provided. If she has any questions please have her contact me at 385-218-2747....

Thank you.    Sincerely,  Brandt N[redacted] | Alder Compliance Manager

August 22, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate that the $99 fee has been refunded to Ms. [redacted]....

I have also attached a copy of her contract. We are still unsure why she wasn’t able to receive our original email, please confirm the attachment has gone through.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Could you please make sure this is for "[redacted]" and not someone named "[redacted] " as stated in their response?  Also I need the refund of the $15.18. They can pick pick up the equipment anytime. Just let me know ahead of time so I can be sure I'm home to give it to them. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was a blatant disregard in the response/answer regarding my complaint from this company. How is it that they state that each time someone calls they are told they have the wrong number, when I have identified several reps within my statement? Someone is NOT being truthful here. Whenever someone calls which is anywhere between 4-8 times a day and no messages are left. First the calls have caller Id identifying its self as Alden and then directly afterwards they call again but this time the number identifies as an unknown number. I do feel like this is unnecessary and harassment. Please cease and desist. Each time I speak with someone they are questioning me about my bill and payment. I keep saying over and over again THAT I DO NOT WANT TO DO business with this company but no one in giving me a response to that. I DO NOT WANT THIS ALARM SYSTEM UNSTALLED IN MY HOME ANYMORE PLEASE COME PICK UP THE EQUIPMENT. 
Sincerely,
[redacted]

June 7, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize if there was a miscommunication between Mr....

[redacted] and our representative. As soon as we receive the signed document we will send it to the credit reporting agency to have the inquiry removed.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:I sent in a letter to cancel at the end of the contract with signature required, I have the receipt that you accepted the letter.  I also sent emails and called the number.  Once the contract was cleared up this account should have been closed immediately.  I called last week and the person who answered said that the renewal was still in place, so you did not cancel the renewal as you seem to indicate here.  Only after my opening another complaint with the Revdex.com has anything been done.  I spoke with a representative yesterday who said they still can't close my account without yet more paperwork.  I am not going to close this until the account is actually closed and my money refunded.  When you treat customers like this, they tend to get upset on the phone.  Treat customers with respect if you want the same in return.
Sincerely,
[redacted]

October 19, 2017RE:  [redacted] To the Revdex.com,  Thank you for bringing this to my attention. I have released Ms. [redacted] from the agreement and we wish her the best.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:I have documentation that shows I gave them more then the required 30 day notice time to cancel the service (in Writing).They did however refund the august payment they drafted, but sent me a form to fill out to finalize the cancellation but said I still owe58.00 plus dollars to completed it. I signed the document but stated on said document that I did not owe the money and the account must be closed.
Sincerely,
[redacted]

July 28, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Our sales representatives don’t use Android and are unable to perform a hard credit check without the customer giving them their social security number. There are many inconsistencies in this...

complaint and the customer is repeatedly referred to as “homeowner.” We have tried reaching Ms. [redacted] to discuss this issue but have been unsuccessful. We would like to speak with Ms. [redacted]. Please have her contact me at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
All of this could have been avoided if the reps had followed thru 2 months ago.  Hopefully, things will be better going forward.
Sincerely,
[redacted]

July 27, 2016   RE:          [redacted]   To the Revdex.com,                   Alder Holdings is the company that supplied your home security system...

and provides the monitoring service you have received since 2011. Please feel free to contact me with any additional questions at ###-###-####.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

September 11, 2017RE:  [redacted] and [redacted] To the Revdex.com,  Thank you for contacting us. Mr. [redacted] originally signed with us on 2/20/2012 and he renewed his agreement on 6/17/2016. Our concern with this complaint is that it is being filed more than a year after...

the renewal took place. We are also confused with the allegation that we acquired the renewal by masquerading as [redacted]. Why would we pretend to be another company to someone who already had done business with us for the previous four years and how would we know the customer had an [redacted] alarm at another address? We will release the [redacted]’s as a courtesy but we reject each of their claims. Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Alder has deposited the required amount in my account.  This was verified late yesterday.  I want to thank the Revdex.com for their invaluable help in resolving this matter. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This company response is not true.  First of all, I was blindsided by the company's representative who took advantage of a Senior Citizen.  My daughter made contact to this company by phone and mail regarding this expensive monthly bill and contract.  Why would I change my Alarm company when my monthly bill was cheaper than this company and I own my equipment.  My daughter called and told them that I was moving out of State and plans to sale the house.  I have no need for a move fee to be waived when my daughter already has an Alarm company.  Why should I pay for something when I am not planning to live there.  I am requesting for this service to be discontinue immediately.
Sincerely,
[redacted]

March 9, 2016
RE:          [redacted] / [redacted]
To the Revdex.com,
                During a recorded phone call, prior to the
installation,...

we explained to Mr. [redacted] that Alder was not affiliated with
Vivint in any way and that Vivint was still in business, and if he proceeded he
would be receiving new services through Alder. Mr. [redacted] agreed to proceed on
condition that we pay the remaining balance with Vivint should there be any.
Once we receive a final bill we will issue a check to Mr. [redacted] for that amount
so that he can satisfy his balance with Vivint. Also, as a sign of good faith,
we are willing to reduce Mr. [redacted] monthly monitoring rate from $[redacted] to $[redacted]
and forgive his past due balance. Please respond as to whether this is an
acceptable arrangement.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager