Alder

December 6, 2017RE:  [redacted]
 To the Revdex.com,Thank you for contacting us. Ms. [redacted] exercised her three-day right of rescission and has been released from her contract. A technician will retrieve the equipment as soon as possible.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager

July 6, 2016   RE:          [redacted]                                   To the...

Revdex.com,                   The agreement Ms. [redacted] signed explains that credit inquiry would be made to determine her eligibility of the services. We are also ready to send Ms. [redacted] a check to pay the balance with her previous provider but she must make her first monthly payment before we will do so. We haven’t received a payment to do date since the system was installed on 5/3/16.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]

I am rejecting this response because: Unfortunelly this company is still using distractions to earn income for 40 months. I at no time informed the company that I did not use my system, and if they check their records they will find that I use my alarm system consistently! I specifically asked Mr. W[redacted] and his associate was there a contract. Mr. W[redacted] replied yes, 60 days. His response was uttered lowly so I repeated what I thought he said, "I will be under a contract for 60 days"? Mr. W[redacted] stated yes. Upon signing the contract he and his associate began their distracting tactics again, while Mr. W[redacted] kneeled and circled the "60 Month" statement (that he had already said was 60 days) and went to the bottom of the page for my signature.  I did verify on the phone that I understood the contract, but I understood the contract to be "60 days". Never have I seen any contract, except a vehicle, with a duration of 60 months. If Mr. W[redacted] wanted to be honest, he would have told me that in order to get a rate of $45.00 a month, I would have to sign  a contract for "60 months".I never expressed to anyone at the company that I was unsure of my ability to maintain payments throughout the duration
of the contract as stated in Mr. N[redacted]'s response. I would have never committed to a 60 month contract as my plans were to move home to Indiana within the next year to care for my two sisters whom have cancer. Mr. W[redacted] also ran a hard hit on my credit that I did not authorize. I called Mr. W[redacted] at that time and told him that I liked my system, but if I had known there would be a hard hit to my credit, I would not have taken the system. It is evident that this is a company that cannot be trusted.
Sincerely,
Joyce S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 22, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. The attached recording is a conversation between Mr. [redacted] and a member of our customer service team, prior to the installation of the alarm. Mr. [redacted]’s responses to our questions...

contradict the allegations in this complaint, however, we will release him from our agreement as a courtesy. A member of our customer service team will contact him shortly to schedule a time to retrieve the equipment. Sincerely, Brandt N[redacted] | Alder Compliance Manager

RE: [redacted]Customer account number [redacted]  Tothe Revdex.com,  Thank you for contacting us. We apologize for the delay Ms. [redacted] your account with Alder has been cancelled.  If you have any questions or concerns, feel...

free to give us a call. Thank you and have a great day.

September 29, 2017RE:  [redacted] To the Revdex.com,  We have mailed and emailed Ms. [redacted] copies of her contract. I have included an additional copy with this response as well as a copy of the equipment list. This document does not show window sensors being purchased...

by Ms. [redacted]. To accomodate Ms. [redacted] we offered to give her a glass break sensor or 3 window sensors at no charge. Lastly, Ms. [redacted]’s monthly rate is $45.00, the additional $3.15 is from taxes required by her state. As a gesture of goodwill I have reduced her monthly rate to $39.99. Please let us know if we can do anything else for Ms. [redacted].Sincerely, Brandt N[redacted] | Alder Compliance Manager

September 28, 2017RE:  [redacted] To the Revdex.com,  The document Ms. [redacted] sent in her second communication is not what we...

received originally, but with this additional information we were able to locate her account. Having looked over Ms. [redacted]’s circumstances, which we were only recently made aware of, we agree to release her from the contract and wish her the best during this difficult time. Sincerely, Brandt N[redacted] | Alder Compliance Manager

Thank you for contacting us regarding this matter. Please supply us with your mother's name or account number so that we may research the issue. Thank you.

June 12, 2015
 
Re:         Cynthia [redacted]
 
To Revdex.com of Utah,
 
 
                Thank you for
bringing this matter to our...

attention. Since this conversation was not a part
of our welcome call it was not recorded and we are not able to determine the
validity of the accusation. The reason the representative asked for their birth
date was to check their credit. Our representatives are trained to always tell
the individual that they will be checking their credit and we assume this is
what was done prior to Ms. [redacted] entering the room.
                Ms. [redacted] nor
her husband’s social security were used as these are not required to perform a
credit check. If Ms. [redacted] will supply me with her address and the date the
inquiries were made I will send them a form that they will need to sign and
return and the inquiries will be removed shortly thereafter.
 
               
Respectfully,
 
Brandt [redacted]
 
Compliance Manager

September 21, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. We released Ms. [redacted] from the contract on 9/11/17 and asked her to return the equipment in the prepaid shipping label we offered to send her. If this is an inconvenience we can...

schedule a time for a technician to come by and pick the equipment up.Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 24, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Mr. [redacted] never mentioned these complaints in the 3 years that has transpired since they are supposed to have taken place. The timing of these accusations seems quite inappropriate....

However, it is not our intention to make things more difficult for Mr. [redacted] after having lost his job. We will release him from the contract and refund his last payment of $51.99 as a gesture of goodwill. Thank you for your assistance. Sincerely,  Brandt N[redacted] | Alder Compliance Manager

December 12, 2017RE:  [redacted] To the Revdex.com, We are unsure why our response was rejected. Ms. [redacted] was released from the contract and a refund has been submitted to her bank.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marion Free

To the Revdex.com,Thank you for contacting us. We have spoken with Mr. [redacted] regarding the complaintand going to send a technician out to his home to install 2 outdoor cameras, 2 door sensors and keepingthe rate the same and crediting Mr. [redacted] account for 3 months for the...

inconvenience

Complaint: [redacted]
I am rejecting this response because: I reject the response from Adler because I have been in contact with them more than once providing the information and the response...

has been to ask for the same information or the account number.  My mother is Ms. [redacted], Phone:  ###-###-####. This is a game they are playing.  They know what they have done is WRONG!!!!Sincerely, [redacted]

December 22, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted] cancelled within her three-day right and she is no longer responsible for the terms of the agreement. We have also refunded her payment of $1.38. Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 13, 2016 RE:          [redacted] To the Revdex.com,                 We spoke with Ms. [redacted] on 11/14/16 and upgraded her system and service on condition...

that she renew her agreement. As a sign of good faith we are willing to reduce her monthly rate to $44.99 but we are unable to cancel her contract at this time. Sincerely, Brandt N[redacted] | Alder Compliance Manager