Alder

I will send a certificate letter to Adler security, a copy of the bank statement from Florida state credit union, a copy of stop payment and postal receipt when I was sending letter to Adler Thank you for your time [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:? I reject the response from Adler because I have been in contact with them more than once providing the information and the response has been to ask for the same information or the account number.? My mother is Ms [redacted] ***, Phone:? ###-###-####This is a game they are playing.? They know what they have done is WRONG!!!!Sincerely,? [redacted]

? Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ? Firstly whom I decide to do business with has nothing to do with this complaintNo one from xfinity came to my home soliciting their business/services unlike this companyI called them on my own because I wanted internet and more channels then what I had with my current provider but again that’s not any of anyone’s businessMy complaint is that someone from your company came to my year old mothers home and made it sound good as if she really needed an alarm after years of never having a break in me and my siblings grew up in that home and would sleep with the doors unlocked and sometimes windows open in the summersAnd for years you were going have my mother tired up as if this was a car paymentMy complaint stands that my year old mother was taken advantage of.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter reviewing my complaint against Alder (alarm company) I realized that it had been closed as, "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." I would like to have this corrected to identify the fact that I was contacted by the company and am more than satisfied with the resolution they provided I was expecting to have the auto-renew removed from my contract, however they went beyond and released me from the contract completely There was a delay in my responding to the Revdex.com because I was waiting on the company's technician to come out and collect their hardware and related peripherals This has been completed Sincerely, [redacted] ***

February 23, 2017RE: [redacted] To the Revdex.com of Utah, Thank you for contacting us regarding Ms [redacted] We spoke with her and were able to work this out to her satisfactionThank you for your assistance.Sincerely, Brandt N [redacted] | Alder Compliance Manager

September 9, RE: [redacted] To the Revdex.com, The representative that came to Ms [redacted] ’s home was from our company and , the phone application does verify home ownership Sincerely, Brandt N [redacted] | Alder Compliance Manager

August 5, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We are happy to dispatch a technician at no charge to resolve any issues the cameras may be having, and we will credit Mr***’s account one month of service at no charge as a sign of good faith, but we are unable to release him from the contract at this time? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

August 31, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usIn order to send Ms [redacted] a check to pay her balance with [redacted] we needed to receive her final bill from themWe received it on 8/and a check for $was sent on 8/Please let us know if anything else is needed.Sincerely, Brandt N [redacted] | Alder Compliance Manager

June 1, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To accommodate Ms***, as she mentioned being on a limited income, and because there may have been some confusion about the function of some of the equipment she received, we would like to offer to reduce her monthly rate from $to $If this is acceptable we will proceed accordingly? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

February 25, RE: [redacted] To the Revdex.com, We would like to offer to reduce Ms [redacted] ’s monthly rate from $ [redacted] to $ [redacted] as she mentioned having financial difficultiesPlease let us know if there is anything else we can do for her at this time Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI look forward to hearing back from Alder to confirm the credit to my accountThank you Revdex.com for getting this matter resolved quickly Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Received the letter Issue has been resolved Thank you! [redacted]

May? 18, 2018? RE:? [redacted] ***? To the Revdex.com,? ? It is our understanding that the cameras given to Mr [redacted] by our representative were in exchange for his previous camerasWe left a voicemail for Mr [redacted] explaining that the representative would be sending the cameras back to him, however, this may take a couple weeks as he is away from home sellingWe are willing to allow Mr [redacted] to keep the cameras he was given, including the doorbell cameraPlease let us know if this is an acceptable arrangement.? ? Sincerely,? Brandt.N? | Alder Compliance Manager

May 4, 2017RE: ? [redacted] ? To the Revdex.com,? This account was set up on 12/12/Before we installed the alarm system we spoke with Mr [redacted] on the phoneWe asked if he understood that Alder was not affiliated with [redacted] and he responded "yes." (see attached recording)? Mr [redacted] was recently approached by a representative from Evo, a dealer for ***This individual had Mr [redacted] sign a second home security contractThis has occurred with several of our customersThey are then encouraged to file a Revdex.com complaint so that Alder will cancel their contractMany individuals have reported this to be the caseWe will not allow this practice to continueMr [redacted] is welcome to have Evo pay the remaining balance of his contractWe will not cancel the agreement under any other circumstances.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us? To accommodate [redacted] **? we have gone ahead and cancelled their account with no penaltyPlease let us know if they have any questions

June 21, RE: [redacted] To the Revdex.com, Thank you for contacting usThis matter has been resolved although we were unable to reach Ms [redacted] at the number providedIf she has any questions please have her contact me at 385-218- Thank you Sincerely, Brandt N [redacted] | Alder Compliance Manager

April 29, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? ? ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Our records indicate that Mr [redacted] contacted us over days after the alarm was installed to cancel rather than the hours he specified in his letterPlease have him provide the number he called and the representative he spoke with and if a mistake was made on our part we will agree to release Mr [redacted] ? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usThe copy of the letter we have received for those cameras shows $we will be sending the client a check in that amount, there has been a return shipping label to the site address we have on filePlease have Mr [redacted] send all our equipment's back If Mr [redacted] would like a confirmation on when the check is mailed out is this email correct? " [redacted] Please let us know Thank you

January 17, 2017RE: [redacted] *** To the Revdex.com, Thank you for bringing this matter to our attentionTypically we require a bill from the customer’s previous provider showing the remaining balance in order to send a check and because we never received a document of this kind from Mr [redacted] his check was not sentHowever, in order to accommodate Mr [redacted] I have instructed our billing to department to send the $check requested in the complaint and I have given the ***’s months of service at no charge as a sign of good faithSincerely, Brandt N [redacted] | Alder Compliance Manager

January 4, RE:? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] ’s account has been cancelled as she requested and we ask that she please allow time for her refund to arrive before rejecting our responseDue to the holidays the delivery time will likely be longer than anticipated Sincerely, Brandt N [redacted] | Alder Compliance Manager