All-Star Home Inspection Services, LLC

Complaint: [redacted]
I am rejecting the offer from Panasonic for a number of reasons:Panasonic had already made an initial offer of 10% off the price of a replacement Panasonic TV. This has since been revised upward to 15%. I have rejected these offers for the simple reason that they are not accepting any fault in the complete failure of a device after 36 months. In fact, they suggest I invest in another one.The most recent offer of $70 dollars, assuming this is at least equivalent to the offers above equates to a discount toward a TV worth approx. $600-700 in value. However, what this again amounts to is Panasonic proposing I purchase another device from them to replace the one that failed after three years use. In all, this would mean a cost of up to $1,300 for a working TV.In the absence of a fair and meaningful offer from Panasonic to date, I decided to look at what other options are available from an alternative manufacturer. With the $1,300 that Panasonic are proposing to be a reasonable investment for just 1 TV (that still functions after 3 years), I could have bought any of these: 1. TWO [redacted] 43” UHDTVs at $699 each and discarded one after 3 years. (Currently available on [redacted])2. TWO [redacted] 55” HDTVs at $599.99 each, and still have money left over to buy ONE Samsung 23”TV. ([redacted])3. One [redacted] 60” LED UHDTV ([redacted])Any of these would leave me in a better position than I am now, as I would likely still have a functioning TV, I would not have been without a TV for almost 6 months, and finally, I would not have to have gone through an incredibly difficult process. Irrespective of a one year manufacturer’s warranty, which is designed to cover repair or replacement of smaller parts, the failure of an entire LCD panel is unexpected, as the lifespan of an LCD TV is widely reported as being up to 30,000-100,000 hours of use.[redacted]Assuming this to be true, at worst, and with continuous use, this LCD display should have failed by the end of 2016, while at best, sometime in 2024.What can Panasonic do to change my mind? I’m not sure, but if I want to spend $1,300 on a TV, I seem to have plenty of options elsewhere. However, I am willing to hear if Panasonic can provide another offer, one that acknowledges that this device was faulty, but more importantly an offer that acknowledges that I am at a financial loss as a result of choosing their product over many others.
Regards,
[redacted]

I spoke with TV Center who advised me that the customer will be receiving an exchange.

I am rejecting this response because:
I am not going to pay an additional charge of $27 and will try to recoup charges from Amazon, please return broken DVD player!

Good afternoon,The warranty on the Panasonic microwave oven is 1-year parts and labor from date of purchase.  In-warranty service requires that a bill of sale be presented when requesting assistance.  [redacted] no longer has a copy of her receipt.  However, as a one-time...

accommodation to her, we are going to offer her a repair at no charge.  A representative will contact [redacted] to make the arrangements to have a box and prepaid label sent to her for shipping the unit to our repair center in FL.  I have also emailed her an authorization letter to include with the unit.  The unit will then be repaired and sent back to her at no cost. Thank you,Laurie T[redacted]Executive Representative[redacted]

Complaint: [redacted]
I am rejecting this response because:I requested a full refund or other model television originally in April; I would have accepted the requested refund even in May....

However:>I have invested a great deal of hours attempting to communicate a resolve via mobile and live chat.>I have taken time from my schedule on five (5x) occasions to meet with technicians whom are late to every appointment; also didn't wear shoe covers for carpet.>I have paid $100+ in utilities each month for cable services unable to use in conjunction with my device.>Refund Requested on dates according to their notes (Though more exist): 07/11/16, 06/22/16, 05/20/16, 04/16/16.>Six (6) different case #'s initiated in which three (3x) were escalated; none of which received a response during the period of 04/16/16 - 07/25/16.>Now I must deal with another non-shoe cover wearing technician to move the TV out of my residence.
>TV Mount installed by Nortech is crooked.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because: I...

paid for these before Panasonic shipped them to me.  It is only right that they treat me equally and pay the paltry $16.08 for each pair, if they want them back.  I have no confidence that once I were to send them I would ever again hear back from Panasonic regarding this issue. I have emailed them photos of the earbud with the missing part, and I cannot print their shipping label.  Panasonic would need to send me a label through the US mail in order for me to use it.Regards,[redacted]

[redacted] was emailed a prepaid [redacted] label on 11/18 to ship his ear buds back to our Product Safety division for evaluation.  We cannot refund products sight unseen.

We have researched this complaint. The customer has been provided return shipping label.  The customer was contacted and confirmed receipt of the label.  The customer was advised that a new unit was being tested, and will be set aside to be sent as the replacement for the unit they...

currently have.

The customer was provided with Technical Support. It was determined that the unit needed to be repaired. The customer is not satisfied that the unit needs to be shipped to our service center in McAllen, TX. As a courtesy a pre-paid shipping label was sent to the customer to ship the unit to...

McAllen, TX. UPS tracking # [redacted].

Our senior camcorder engineer as advised if the customer can send to me the URL from where they tried to download the software from to be of better assistance. Thank you,Anthony B[redacted]Consumer Claims Dept.[redacted]

Complaint: [redacted]
I am rejecting this response because:
My issue with this company and my experience with them is not a result of not receiving the money in general. It is against the cumbersome, inefficient return policy which...

withholds a customer money he/she is entitled to after returning a product for an inordinate and unreasonable amount of time. I initiated a return on December 16th and did not receive the money back until January 13th. I'm hard pressed to find another company that would wait an entire month before returning a customer's money for a return. I think Panasonic should take a comprehensive look at its return policy and amend it to become more consumer friendly and reflect the realities of modern day consumer transaction. Panasonic products are not cheap, it is difficult for the average consumer to do without $1,000+ for a month while Panasonic quibbles around processing a return. I would welcome a discussion with the company if they seek more input. But as of now, I will never recommend anyone buy Panasonic televisions. I base this on the quality of the product, the deplorable return process, and horrible customer service.
[redacted]

The warranty on the Panasonic cordless phone is 1 year from date of purchase. In-warranty service requires that a bill of sale be presented when requesting assistance. Based on the serial number, Mr. [redacted] phone was manufactured in 2011. As a one-time gesture of consumer goodwill, we can offer a...

discount on the purchase of a new telephone model from our website at www.panasonic.com.  The customer may contact me at the info listed below.  This offer is good for 30 days.

Our position remains unchanged.

The warranty on your microwave is 1 year parts and labor from date of purchase. The warranty is for repair and not replacement. A valid proof of purchase is required for service. Once the warranty has expired, the consumer is responsible for any expenses incurred. However, as a 1-time gesture of consumer goodwill, we can arrange for service at no cost even though the manufacturer's warranty has expired. The cst would be sent a shipping container w/ pre-paid label to send the unit to our repair facility. Once the repair is complete, the unit will be shipped back to the customer at no cost. If the unit is experiencing something unusual or something they cannot repair, then they will contact us and let us know. Thank you,Anthony B[redacted]Consumer Claims Dept.[redacted]

Complaint: [redacted]
I am rejecting this response because:
To Revdex.com, I am writing you all again because I was told by [redacted] from...

Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number…she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME.
Regards,
[redacted] To Revdex.com, I am writing you all again because I was told by Marie from Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number…she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME.To Revdex.com, I am writing you all again because I was told by Marie from Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number…she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided all additional repairs or replacement is completed at no further cost.

We contacted the customer. A pre paid UPS label and repair authorization was sent to her via E-mail so she can have the unit repaired at no cost to her.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I want to let you know that I received a phone call from Panasonic Camera Service Center saying  that they have decided to service my camera that stopped working after three months. Hopefully they will. Thank you.Sincerely,[redacted]
Regards,
[redacted]

The customer was sent a 2nd day air label to ship the digital camera back to our McAllen facility so it can be checked. The terms of the warranty are for service of the product. A refund will not be issued at this time.  We recommend the customer use the shipping label that was provided so we...

can resolve the issue.

This is not a warranty issue. This is an issue of clear planned obsolescence since Panasonic no longer provides the necessary batteries for the cameras proper function.