All-Star Home Inspection Services, LLC

Complaint: ***
I am rejecting this response because: This is not an issue that occasionally happensThis is an issue that hundreds of people who have also purchased this model have hadI can't even tell you how many blog sites there are of people complaining about this asking for Panasonic to take notice and do something about this No television should have this problem in such a short time of purchasing itThis happened to someone who only had the television only a few days too! I could understand if it was a "possibility" of something that could happen This is more of a promise that this will happenYou need to go online and see just how many people are upset about this because it is a defect with your television manufacturingSo everyone on the blogs and YouTube videos are right, and that you don't care about your consumersWhat a huge eye openerI will continue to fight for this and contact everyone I can including those at the headquarters I have already contacted an executive via LinkedIn and if I don't hear back from him I will just continue to go down the listThis is completely unsatisfactory and the fact that you don't stand behind the quality of your products, but rather hide behind a measly one year warranty, which is ridiculous in itself to be such a short length of time, is just sadIn an instance like this, when you know a mistake in the manufacturing is to blame and that the TV won't last past years or even lessand are knowingly screwing over innocent people, taking their hard earned money, the least you could do is make good on the mistake for those who ask for itEspecially when it should have been recalled Annoyed people who you have also refused to help, are dragging your name through the mud, making videos on how to do the repair yourself because Panasonic could care less Take a look yourself! This is wrong on so many levels and if this is how your products are now being made and this is how little you care, then you should no longer be in business If you haven't noticed, since you are turning a blind eye to this common issue, people now read reviews and blogs before making purchases and most of what is posted is not good, especially in regard to your customer service It may take some time, but eventually those comments, videos and blogs will hurt your companyIt amazes me that you are choosing to not help me and the countless others with this same concern, as well as other Panasonic complaints, allowing for more negative comments spread about daily, than take the time to show people you stand by your products and are concerned about anyone with a valid complaint, even if it's past the warranty, and make things right It would cost the company peanuts in comparison to how much money it takes in, and satisfied happy customers would be praising the Panasonic name instead of bashing it Word of mouth is your best advertisement and if this were my company, I would pay those peanuts to make my customers happy and reputation a great one I've owned a business and that's how we operatedThe customer was always right Sometimes rules had to be bent because what mattered most to us was happy customers to spread the word In fact, the reason I don't still own the business was because our sales increased so much, by making this our focus, it became too much to handle My business was small in comparison to Panasonic, but I know of numerous other large companies that run their businesses the same way and those are the companies that get repeat customers and excellent reviewsI have to say I am completely shocked at the responses and dismissals I have gotten from now different Panasonic employeesI thought Panasonic was one of the companies who caredSo now, you will have yet another bad review, on Revdex.com as well as several others, because I will not only be posting about my experience everywhere possible, but also the quality of the television and how short of a life span it will have so others won't have to go through the same dissatisfaction, wasting both their time and moneyThere are too many other companies to choose from with better business sense and morals.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have always
liked Panasonic products, but I must say their service is atrociousThis process started a couple of months ago when the major assembly on the month old, barely used, massage chair brokeI have had to prod Panasonic at every point to get them to even promise to do something let alone actually do somethingIt would take quite a few words to document all of the things that Panasonic has promised, after prodding, but not done until being prodded moreThe final insult has been thisThe part was back-ordered ( they're still making and selling the chair why couldn't they get the part? ), then expedited upon prodding, then finally given priority upon further prodding, then finally delivered on 4/30/with a promise that the part would be installed ,and the chair delivered to me soonIt is now 5/10/andI still do not have the chairI have not been contacted since the 30th explaining why it is taking so long to install a partPanasonic support really needs to have someone in the service organization review their processes to see how it can be improvedThis is not the first time I have experienced the same issues with Panasonic supportFortunately I have had very few problems with the many Panasonic products I have purchased over the years, but the last major products I have purchased failed while relatively newThe failures, coupled with the atrocious warranty support has made me question whether I will continue that loyalty and trust in Panasonic products.
Regards,
***

We requested the customer to send us a copy of their service receipt and bill of sale for review.Thank you,*** ***
*Consumer Affairs Dept

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is barely satisfactory to me, as I've been held hostage waiting for months for any response. How am I being compensated for my time without a functioning product that was under warranty during the time I have been run around by Panasonic customer service?The customer service representative continues to reference "year warranty" and "original receipt", insinuating I am in the wrong and being done a favor - the issue was first reported while still under warranty and I have been runaround for two months without a functioning product under warranty. The runaround continues while I was for this "resolution" of a shipping container to be sent to me, returned to a "service" center, "fixed", and then sent back to me - how long is all of that going to take? This is a joke. I purchased a product with a warranty with the expectation I would have a functional product during that period of it would be resolved in a timely manner, neither of which has occurred. As I've said from the beginning, the 100% correct thing to do is to send a replacement product with a return label, but instead Panasonic is demonstrating its disrespect for the warranty terms and customers' time and rights. Message received loud and clear: don't purchase Panasonic in the future with any expectation of warranty or customer service
Regards,
*** ***

The customer's unit was evaluated, it was confirmed that the screen crackedIt has been determined to be physically damaged, and not covered under our limited one year Manufacturer’s warrantyThe customer was offered a 10% Open Market Rebate on the purchase of a new Panasonic TV, that was
dismissed by the customer was saying why would she want to purchase another Panasonic productThe disounted offer is valid until August 24th, 2015, if the customer changes her mind

A box and prepaid shipping label are being sent to the customer so the unit can be shipped at no cost to the customer to our Depot for repair. Once the repair is completed the microwave will be shipped back to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I definitely sent the power cord and remote thinking that if they could not fix the unit, they may replace itI would like to be compensated for the loss of my remote and power cord.Upon calling Panasonic service center several times, I was told that they were looking in the warehouse for the two items and would call us when they found themWhich leads me to believe they acknowledged receipt of the two items.I would also like to say, I gave the Model number to an agent on the website and they told me to send it inIf it wasn't covered, I should have been told at that time.Now, I am the owner of a CD player that doesn't work and I can't even plug it in to useit
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Although they did agree to split the
cost with me, I am not happy with their response I do not believe I should have to pay anything to have my camera repaired, as it is under warranty I disused my viewpoint with many different people at Panasonic, without the outcome I was hoping for I then filed this complaint with the Revdex.com hoping there would be a better outcome In the meantime, I was going to accept their offer just because it was cheaper than buying a new camera from another company However, when I accepted the offer, they were not able to process my acceptance and send the replacement to me in a timely fashion This came after nearly months of being without a camera I expected they would send the replacement last week when I accepted the offer They could not give me a good estimate of when they would have the paperwork finished and ship my unit I could not wait any longer for a functioning camera, as I have important family events this weekend So I have already purchased a new Canon camera I still would like them to repair my broken Panasonic camera and return it to me at no cost, per the terms of the warranty
Regards,
*** ***

Can the customer please send a copy of their receipt to my email address below for review. Thank you, *** ***Consumer Affairs Dept.***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As a suggestion: The Accentonline.com (the company who Panasonic has vended out customer support to) employees appear to have very limited access to parts inventory information, if at all. For my first two calls, they responded that the replacement part was being sent out, which did not happen. It was only on my third call that I was informed, after lengthy time on hold, that the part was on backorder. I have no idea whether it was on backorder, when I made my first call or second calls. If I had known that it was going to take a month and a half, I probably would have just ordered a new charger, since they are not very expensive, and kept the warranty replacement for a spare I also did not care for the comment that my repeated calls were causing a problem. I was only reacting to (apparently inaccurate) information I was given by the CS rep. Thank youI opened the Revdex.com complaint yesterday afternoon, and the package from Panasonic Parts was delivered to my home, later in the day, which was a month and a half after I started trying to obtain a replacement under warranty I had just tried to find out status from Customer Support and was told systems were down and they could not grant my request I received notification from Revdex.com this morning with the company's answer, and since I now had the long awaited replacement part, I closed the complaint. However, I just read their response again, and noticed that their reply says that I received the package on 5/8/15, which was a week ago, and this is not true. I don't know if the public sees their answer, but is there any way that a correction can be added, by you or myself, to state that I received the package on 5/and 5/8? I feel like they are deliberately trying to be misleading here, trying to make it look like a little better situation that it was This has been one of the worst Customer Service experiences that I have ever encountered. thank you,

Per our E-commerce department, a Lost Shipment claim was filed for the customer on 12/and it takes 7-business days for the investigation to be completedPlease note that New Years Eve and New Years day are considered to be holidays so they will not countOnce the investigation has been
completed we will advise of the outcome and how we will proceed.*** ***
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The customer was sent a cover letter with shipping instructions and a pre-paid *** label to have the microwave come to our HQ for analysis by our Product Safety EngineersThe cst has refused but we cannot replace or refund sight unseen as we need to evaluate the unit first. Thank you, Panasonic Corporation of North America*** *** *** *** ***
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*** Anthony B***Claims SpecialistConsumer Claims Department

Complaint: ***
I am rejecting this response because:This not answer my question. All I want is to be able to send my camera into a Panasonic repair center to be fixed. The answer given doesn't work and is the same answer and possible solution the on-line people gave me. I tried all those instruction and still the camera does not take pictures. This camera cost over $and was manufactured in 2013. The camera may be used twice a month. It shouldn't be inoperative. Depending on the response, my solution may be never to buy Panasonic products again.
FLumix Panasonic camera ***. I see online this camera has many complaints and similar complaints

Complaint: ***
I am rejecting this response because:- If the "bill of sale" is reference to the original receipt this is a problem because the original receipt has faded and is now a blank piece of paper.- I went the the store of purchase, *** (Tucson SE location), and attempted to get a reprint of the receipt and was informed that they only keep such records for days and could not reprint a receiptThey recommended that I contact my credit card company.- I have contacted Discover, the holder of the card with which I made the purchase, and have requested transaction details on the 8/27/purchaseThey are attempting to get this from *** and have informed me that it could take up to daysIf this indeed takes days I am concerned that you would no longer honor the warranty given that it would now be one year past the original purchase date of 8/27/2015.- I registered the product with Panasonic on 8/28/2015, the day after purchaseDuring registration I provided the product, the serial number, the date of purchase, the location of purchase and the purchase locationWhy is this not sufficient to honor your warranty - Why is Panasonic asking me to take a product to a repair shop when, one week after the incident, it still smells strongly of burned plastic? I sincerely hope that the smell of burned plastic is not something that I am going to be expected to accept after a potential repair
Regards,
*** ***

I spoke with the customer’s husband *** on 12/who agreed to in-warranty repair which we attempted to arrange four times with no response. The warranty is for service only. We cannot comply with the request for refund. Please contact our Technical Hotline at *** *** to arrange to have the box and prepaid shipping label sent to ship it for repair

I left a voicemail message for Mr*** on 4/advising we can either replace the headphones or refund his purchase price if he has already replaced them. Requested a call back on my direct line at *** ***

I am rejecting this response because:as I have explained, and has been echoed by: the Repair Technician, the customer service representative, the Technical Support Personnel (and their manager), this persistent failure of a part is not normal, and all those previous parties listed have expressed surprise by this as well I have a defective TV plain and simple.for panasonic to, again, respond by putting the onus on me and in this most recent email point out that I need additional waranty protection for a 2.5year old item is absurd - they are essentially admitting that their products are not made with enough quality to survive past a 1-year mark, so yet again I must decline this remedy as acceptable.additionally, they have misrepresented the 2nd repair as well, the repair the list as "a goodwill gesture" was in fact an error in their system and they did in fact pursue payment of the repairs from myself AND the repairman; last time I checked an "act of goodwill" wouldnt also include an attempt to collect the cost of repairs.
I will go out of my way to expres my discontent in every given manner possbile whether it be social media, in store conversations with other consumers and filling every single TV/Entertainment blog possible with the screen shots and voice recordings of my interactions with Panasonici understand it is easy for a large corporation to push down consumers with legalese but the simple fact remains, I purchased a tv that has broken times in months, the first two break downs were within years of purchase that is the quality you receive from Panasonic that is the fact and I am happy to share that fact with anyone that will listen

Per our E-Commerce division, the 15% restock fee will be waivedOnce the item has been checked in, a refund will be issued in full. Please return the unit as soon as possible

We spoke with our Engineering department regarding Mr. [redacted]'s issues with internet connectivity.  We have emailed him the following questions: We received the complaint you filed with the Better BusinessBureau regarding your Panasonic television model TC-L55ET5.  We spoke withour...

Engineering department regarding the issues you are having with Internetconnectivity.  Please provide responses to the questions below so we canbe in a better position to assist you: 1)     Wireless or wired?2)     Distance from the router3)     What is buffering? [redacted], etc.4)     What speed test have you performed?5)     Please perform the below speed test using [redacted] Test1.      Log in2.      Go to TV3.      Select a free TV item4.      Right click to sneak peek (free)5.      Select6.      Select HDX (1080p)7.      Select Test Please forward the test results and requested informationabove at your earliest convenience.