All-Star Home Inspection Services, LLC

Good Morning,I spoke with [redacted] on 12/12/16 and requested photos which he sent to us at 3:48 p.m EST.  My office hours ended for the day at 4 p.m. EST and began again the next morning at 9 a.m.  He was responded to at 10 a.m. on 12/13/16 with the engineer's analysis after I forwarded...

the photos upon my arrival.  Unfortunately we are not a 24 hour operation.Nevertheless, based on the photos, the engineer determined the damage was likely due to an external heat source.  The phone is out of warranty and replacement of the adaptor at the cost of $11.99 would be at his expense (parts and accessories carry only a 90 day warranty and the phone was manufactured in 2014).  However, l responded to [redacted] that if he feels it was a product malfunction, the unit must be shipped to us and taken apart to determine if any component overheated inside.  [redacted] did not respond to my email.  It is completely false that we refused to help him further and we have email documentation to support this.Therefore, I will go ahead and email [redacted] the prepaid [redacted] shipping label he did not acknowledge so the adaptor and telephone can be shipped to us and tested by the Product Safety & Compliance division to determine the cause of the issue.  Once the evaluation is complete, we will contact him.Thank you,Laurie T[redacted]Executive RepresentativeTel.: [redacted]

Our field service division spoke with [redacted] Electronics today 4/30/15 and they advised the part has been received and repair is in process. They notified the customer and will deliver the chair back once repair completed.

The customer was contacted on 4/22/15 by our regional support and advised of the resolution.  A refund will be issued to the customer once the unit is in transit for return to Panasonic. The customer was also given a direct contact number to call back if need be.

We researched this complaint.  There are no notes on the receiving of this unit to indicate that our service center received a power cord or remote with the unit.  The unit was returned back to the customer as it was received, as this is not a US model. We cannot be of further assistance.

I am rejecting this response because:
Basically [redacted] you told me everything that I explained in my complaint. I wrote in my complaint that the TV was out of warranty. Also, I wrote in my complaint that the repair would cost more than the TV is worth. If the television I have did not last more than a year in a half, why would I buy another one from Panasonic? I saw no answers to why your product would fail after only a year and half of minimal use. I refuse to spend another penny with Panasonic. This television I have was a lemon and I wish Panasonic would just admit to having manufacturing flaws just like any other company.
The only acceptable resolution should involve the words free or complimentary. Since Panasonic is a large corporation, they should have refurbished televisions, replacement parts, and surplus products in their warehouses to offer.

The warranty for the tv, model # [redacted], is for service for 1 year parts and labor from the date of purchase with a valid copy of customer's receipt. The part for the tv is now available and the tech ordered it from our Parts Dept. When the part arrives at the service center, the tech will...

repair the customer's tv. Thank you, Anthony B[redacted]Consumer Affairs Dept.

Our service center has discussed repair with the customer and he agreed on the repair charge.  Our service center is currently working on repairing the unit for the customer.

We are currently researching the claim and we will respond back to the customer with a resolution. Thank you, Anthony [redacted]Consumer Affairs Dept.

The customer received these items on 5/16/15 and did not contact our Sales department to return the unit until July 24th via email which is well outside of our 30 day return policy. Therefore, regretfully we will not be able to accept the items back.

I have escalated this case to have a technical representative contact [redacted] to assist her with her telephone issue.  She will be contacted by close of business tomorrow.

The customer no longer has the Bill of Sale.  This unit was manufactured in September of 2015, which makes the unit almost a full year out of warranty.We realize this does not satisfy the customer's complaint, however, this warranty represents a contract between our sales companies and our...

customers.  As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty.  Thank you for allowing us to comment regarding this matter.

Our digital camera engineer
contacted the customer via email to provide some information regarding her
issue.  The “Red” and “Green” dots appear to indicate that the
customer’s camera was or was not able to focus correctly. This is not a
malfunction.  He then provided several...

inhibitors that may affect her
ability to be able to focus, all of which are explained in the owner’s
manual.  He also provided his contact information should she require
further assistance.

A copy of the firmware update will be mailed out to the customer today.

Complaint: [redacted]
I am rejecting this response because:I  know that the microwave's shielding is inadequate because I know - it is a fact - that it is interfering with our bluetooth.  I refuse to submit my family to the radiation generated by this unit in the event that Panasonic decides that the radiation leakage falls under a threshhold that they deem acceptable.  In additionally, I need to replace this unit immediately so that we have a microwave to use.  Even if the unit was actually safe, we wouldn't have any microwave to use while it was being "tested."
Regards,
[redacted]

We have reviewed the information for model [redacted] from our website at the following link: [redacted]ome-and-office/power-tools-and-ventilation-systems/ventilation-systems...⇄ link brings you to the specifications for model [redacted] which state...

that the motor type is condenser (not DC).  The warranty page included with the ventilation fans is the same for all the models.  Only those models with a DC motor have a 6 year warranty on the part. His model, as stated on our website, has a condenser motor.  If [redacted] has an issue with the way [redacted].com presents specification information on their website, he must contact them directly.Thank you,Laurie T[redacted]Executive Representative[redacted]

Complaint: [redacted]
I am rejecting this response because: yes he told me I could go to the Website, but also told me that he could advise me to what was wrong and could direct me to where I could get the parts I needed. All he did was have me turn on the TV; when I did, and it did not come on, he say I needed a tech to come out, I had asked him about 10 times if he was going to rip me off and just tell to call a Service Center. I had ALREADY gone to there Support website and got NO relief. I have a $6000 TV that I can NOT get REPAIRED. This is If they were not going to sell me parts, and I needed a TECH regardless, THAN WAY DID THEY CHARGE ME IN THE FIRST PLACE, They could have stated that policy during the Call, BEFORE charging a Customer; that has bought TWO of there high end TV (50" plasma & 65" plasma), and now refuse to back up their Product, without trying to rip off a consumer. THIS IS WRONG, WRONG, WRONG. if they don't want to support a product; they should not have sold it!!!!!!!
Regards,
[redacted]

The customer has been contacted and will be accommodated with replacement batteries accordingly.

The customer called us initially stating that the unit was rusting from the inside out where the charging contacts are located, and not holding a charge.  We had the shaver only tested at our headquarters.  We used a new charger as the customer did not send the charger with the shaver. The...

unit charged and held the charge. The "rusting" is soap sm build up from not cleaning the unit.  The unit was shipped back to the customer with the new charger. The unit has a 2 year warranty, that if at any time the customer feels the unit is not working as it should they can send it to our exchange center. The customer was advised of this.  The charging issue was due to the unit not being properly maintained not from a defect of the unit.

Complaint: [redacted]
I am rejecting this response because:
Speedtest showing 6.17mbps hub and router have been reset no help will u be...

compensating me for all the extra work I've been performing on this unit if I add all the time I've been troubleshooting with you its way past 15 hours since I first called in December 11 before I submitted my inquiry with the Revdex.com U guys had given up on helping me and just blamed it on my cell coverage  that was also according to what your engineers suggested 
Regards,
[redacted]

Emailed the customer an Evaluation Letter and a pre-paid UPS label to have the unit come to our HQ for an analysis by our Product Safety Engineers. Upon completion of their analysis, we will follow up with the customer with their results. Thank you, [redacted]Consumer Affairs Dept.